Customer Reviews for U-Haul of Golden Ring

Rating:

1.0

Horrible customer service

Rating:

3.0

You guys were great! It was a pleasure doing business with you.

Rating:

1.0

Picking up the truck went well. When I returned for the tow dolly, it was a different story. The cashier who checked me in was not helpful. I had prearranged the pickup and dropoff location. He told me it was a different location than prearranged. I asked why. He said that is what popped up. I told him I have to have it at the same location as the truck. He said I had to call in to change it. When I got a little upset because he was not being helpful, he pushed me away. When I went out to get the tow dolly, I had to find someone to help me. He assisted with with hitching the tow dolly to the truck and then I was on my own to get my car onto the dolly. I was told that I must do that myself, which is impossible. I read the directions, but it was something that I could not do myself. I am physically limited and performing the tasks would be next to impossible. I called U-Haul support and complained. I was told that U-Haul in that area does not assist with putting the car on the dolly, which I think is ridiculous. I can understand liabilities and all, but you are providing a service and I assumed it would be done. If this is the case it should have been mentioned when I was placing the reservation. Someone finally, came and assisted me with getting the car on the tow dolly.

Rating:

4.0

The young lady that help me check in and everything I didn't catch her name but she was wonderful and was very helpful and then when the trailer lights didn't work we figured it out and made it sure everything was safe and good would recommend definitely to anybody going to use them again when I move into my new place

Rating:

5.0

This is the second time in a row I have rented a trailer w/ramp and the running lights do not work. Blinkers, brake and flashers work but no running lights. That's not safe

Rating:

1.0

Customer service workers were all super unfriendly. I was told I would receive a text when the work was completed. Never received a text. Never received a phone call letting me know. Was not even greeted either time I walked into this location.

Rating:

5.0

The woman who checked me in and got my equipment was amazing!!

Rating:

1.0

Failure to follow proper check-in/check-out procedures, not responsive to phone calls (always rolled to the call center not the actual facility), It took several calls to corporate, district managers and filing an official complaint as well as requests for video footage to get them to recognize their mistake. If you do return here, insist on a receipt immediately. If one is not given, ask for the managers name and email address. If they still refuse to comply, file an official complaint against the facility, contact the district manager, and request copies of the video surveillance of the property for the date/time you returned your equipment. Finally, also mention during any phone calls that while they are recording on their end, you are doing the same, and will provide to legal counsel should they persist in not acknowledging a check-in. Very unprofessional, and it was amazing how many back and forth efforts went into getting acquiescence that they did not follow protocol. (Once I did get in touch with the facility manager (and district) they finally did it right, but it should not have taken that much effort.)

Rating:

5.0

Excellent employees. Very friendly, very helpful and very polite.

Rating:

5.0

You are the best in this game.

Rating:

4.0

Customer service was great

Rating:

5.0

The staff at the UHaul of Golden Ring were so helpful wish I could remember the name of the lady who helped check in the UHaul super great customer service. Highly recommend this location.

Rating:

2.0

Staff very unfriendly. Girl that took me to go over rental seemed as if she did not feel like helping, did not seem like she wanted to be there at all. Equipment not kept up to safety standards. Wheel straps frayed very badly, which causes straps to lose capacity rating, rendering them trash per DOT and OSHA standards. Also, right side tail light on equipment fell off sometime between rental location and destination, my guess it was fastened incorrectly. Better QC and customer service would be great.

Rating:

3.0

I returned the trailer about 9:15pm on Sunday. I noticed a black guy in a black hoodie with blue jeans lurking around the yard. He was not a worker. He was not a U-Haul worker. That was pretty scary. Good thing I had my husband there.

Rating:

5.0

Very straightforward. Checking in was super fast. The hitch installation was done quickly. Picking it up, no problems. Everyone was very nice. Will highly recommend!

Rating:

5.0

Very easy to rent. Hookup was a breeze. Everyone was extremely helpful and courteous!

Rating:

3.0

The truck had a roof leak and all of my property was sitting in standing water when I emptied the truck in the morning.

Rating:

5.0

Excellent customer service

Rating:

5.0

Everybody just stay professionally.

Rating:

5.0

The manager was wonderful...I needed help with picking the right truck..she was so patient...

Rating:

5.0

This was a very smooth experience from booking on the app, picking up at the location, to the return. No issues!

Rating:

5.0

I'M A REPEAT CUSTOMER AND AS USUAL THE EXPERIENCE WAS EXCELLENT...

Rating:

5.0

Every agent was wonderful and the customer service was great. We will rent equipment and use some of your services again! Thank You, Maureen Thornton

Rating:

5.0

Excellent service

Rating:

5.0

Everything was perfect. I did have a few problems following the online information; however, it was a great experience

Rating:

4.0

Return process could be better explained.

Rating:

5.0

service was great, I was in and out in 10 minutes, just as simple on the return.

Rating:

5.0

Thank you to Evan and the staff for making my moving needs all the more bearable.

Rating:

5.0

Help inside was a little snippy and not much help but the young man working outside was phenomenal and very helpful!

Rating:

4.0

Didn’t appreciate being automatically charged an extra $0.32 after I had paid in full and returned the trailer.

Rating:

5.0

Nothing

Rating:

5.0

Check gas gauge to make sure the gas is where you think it is. I received a truck that was 1/2 full but the company think it was 5/8. I returned the vehicle 1/2 full and believe I should not have been charged for additional fuel. Other than that everything was exceptional

Rating:

5.0

Great customer service

Rating:

4.0

You definitely should have a lock and key on a chain connected to the truck, on every truck. I had to go to Walmart 10 o clock at night to get a lock and key, so i could lock in my belongings. I had been packing and moving all day, and couldnt finish unpacking the truck. Besides that, over all a good experience ☺

Rating:

2.0

Both customer service representatives were on the phone the young lady was cursing and everything with me standing there. The gentleman checking me in was on his phone so long he didn’t even realize the machine was waiting for him to key in his part I had to say something to him I don’t think I’ll be back to this location it’s never good customer service here anymore

Rating:

3.0

Not helpful at all.

Rating:

4.0

Didn't wait long to get truck, staff explained everything and were very professional.

Rating:

5.0

N/A …… EXCELLENT SERVICE

Rating:

5.0

I have never been to this location before. If I had known that everyone was soooo wonderful I would have been coming there! I will definitely recommend everyone there. Ms Modesty was very very wonderful, professional and very knowledgeable! very efficient and very nice. I would like to thank her so very much because I went to UHAUL @ 4301 Pulaski hwy and Haven street. Sharon! needs customer service classes or a new job. I will make sure I let everyone know the difference. Thank you Ms Modesty and you people at Golden Ring. See you soon

Rating:

5.0

Nice

Rating:

5.0

Make easier to return trucks

Rating:

5.0

The agent was wonderful and quickly accommodated us when we asked for a smaller van. Return after hours was fast and easy, and the agent on the phone guided us through the process.

Rating:

5.0

None

Rating:

5.0

This location made my u-haul truck rental return seamless, and very easy. Before I could get out of the truck a person was there to help me check out. All was very smooth--even getting a paper return statement as well as sending a email truck return.

Rating:

3.0

Truck had an 1/8 tank of gas when i did precheck. Your link made me select 1/4 to proceed. Therefore i was ripped off on gas. Unacceptable. Truck rpms would run to 5 before it even hit 30mphs, hence excessive gas isage. Truck was so old and worn down it felt like it would break down at any second. Very disappointed. May go to ryder for my move out of storage to my new home.

Rating:

4.0

Show people how to operate the vehicle before taking it and letting people know in advanced through email,text, call that there is going to be an $82 extra charge plus $15 charge for insurance for driving the U-Haul. So people can be prepared and not be confused on why they are not just paying $20 something dollars.

Rating:

5.0

Lower your prices

Rating:

5.0

Nothing everything was perfect,inexpensive and very convenient. Thanks for the experience!

Rating:

5.0

Appreciated the ease of drop off. Made moving less stressful.