Saul T, was so amazing. This was the best customer service I have experienced in years with any company. I am the CEO of a large nonprofit and I would hire this guy any day of the week. He needs a promotion. Saul is fabulous, I will come here again. Kyle Garcia
KYLE GCustomer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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DONALD KRon made the progress very smooth from beginning to end highly recommended
Iyare IMoving is very stressful the uhaul in Hayward made it easy good customer service from the general manager to his staff , Laron and Oscar were very knowledgeable friendly also efficient
Fredrika RTruck old driver side door did not close properly unsafe truck
ROBERT SAll the guys at this location are super friendly and helpful.
ELIZABETH MGreat customer service Laron was amazing
BRIANJAY DGreat customer service
ARTURO AI am quite disappointed by the overall experience. i made an original reservation (84630136), but was informed that they don't have any 15 truck left. even though my original reservation is a 24/7 reservation , they just canceled it without informing or contacting me. I had to reserve a larger truck onsite. i believe i should get the 50 dollars guarantee from uhual but they just refused it. very disappointed by the overall experience.
XIAN YThank you Saul
Matthew MSlicker than usual as there was only one customer ahead of me. On the road fast which counted as my usual route had a ramp closure that added 4 miles of stop lights.
ROGER CSaul was very helpful
JACKSON ASaul was excellent
ARMANDO DSaul was great
PATRICK VSaul had great customer service skills
Jonathan DEasy breezy and great service.
GABRIEL LThis is the only U-Haul location I will ever use if I want amazing customer service. Laron (layron?) with the beanie was kind, eloquent, speedy, and went above and beyond to make my experience better. Uhaul is LUCKY to have them. Muah!
ELYZAJAENINE SThe gentlemen’s that helped us I believe his name was Lamont was amazing!!
FAVEN AExcellent Customer Service! Laron (Owner) was very accommodating! Perfect 10 Star! Thanks for ease of use Uhaul Rental!
ALLAN LGreat staff, knowledgeable and helpful, polite!
THERESA FThe gentlemen name laron was very helpful aswell as fast
ANGEL DEVERYTHING WAS EXCELLENT, NO ISSUES
SCOTT CTake more responsibility with the reservation system, doesn’t work properly.
CARLOS AI had a great experience at this U-Haul location! From the moment I walked in, the staff was friendly, professional, and very helpful. Saul, in particular, went above and beyond—he took the time to explain my rental options, answered all my questions patiently, and made sure I had everything I needed for a smooth move. The equipment was clean and in excellent condition, and the pickup and return process was quick and easy. What really stood out was the level of customer service—Saul genuinely cared about helping me have a stress-free experience. It’s rare to find someone so dedicated and attentive. I’ll definitely be coming back to this location for any future moving needs. Thank you again, Saul!
THOMAS OLaron was super happy and very nice man
STACY BRenting the trailer was satisfactory, the only thing I would ask for is a little more agile paperwork.
REINALDO BGreat experience, great service
ERIK JBoth the rep who help me book and Laron were helpful in getting me the right size truck. Great customer service from the team.
ANGELA Mi had preordered a dolly but there were none when we got there. Also, when we picked up the truck, it had no gas in it, yet we were instructed to bring it back on 1/4th. The clerk stated that people will syphon the gas at night and gave us another truck, but had the same issue. It had 1/8th of a tank but we did return it with 1/4 of a tank and only received a $10 refund. Gas is $4.79/gal though. I was just glad to get on the road. Overall a good experience because of the assistance we received
Maureen WFriendly employee's
LARRY WThe customer service team was professional and very clear about the rules and regulations. I think the waiting chair could be cleaner it left a stain on my pants
HUMPHREY GThank you!
MARY BEasy to find, easy to drop off. We arrived a few minutes after closing time and they still helped us and made it quick and easy.
ANGELA TThank you.
JAMES JGreat!
ALESSANDRO AGreat and supportive experience all around, thank you!
ERNEST SRon was great
RICHARD MThey need to do Better costumer service they charge me extra $10 dollars as well for 2 gallons gas isn’t fair.
SEYYID AGreat Service. Will be Defitnitley returning.
JOHN KMore trailers units available
CARLOS ALeroy was great. Would come back to this location for future needs. Keep up the great work.
MARITA AEs la peor experiencia de mi vida jamas rentaria algo asi de nuevo fue mucho el precio que pague para un camion descompuesto que bo pude mover ni usar en el momento que yo lo necesite perdi un negocio importante y mucho de mi tiempo
NORA RRon is the real deal with excellent customer service he assisted with my trailer pick up and return. Ron is a great representation of the company
DANIEL LRon was helpful. Process was quick and easy.
Christian IRyan was very helpful
SIERRA WRon was excellent
CHRISTOPHER HThe trailer i rented was dirty, with broken glass. Employee swept it before it was connected, but trailer had sticky gravel on it. This Uhaul branch is ghetto.
JESUS PMaybe more employees?
Robert MNeed to hire more personal i cancel twice a couple of reservations due to lack of personal, to much time of waiting for a specific time to pick up my unit.
CARLOS AThe guy in Hayward arrived late, was disorganized, and did not review contract with me. I was supposed to do a one way trip but was stuck paying for a round way which doubled my cost. Called U Haul to try and fix this and received no help whatsoever. Will never use U haul again and will encourage my friends and family members to never use them. It’s a greedy corporation and I’m left extremely upset.
Douglas FThe day of the pick up , the store didn’t have the wiring for my auto transportation trailer so I had to come back the next day. The app sent me to Oakland close to my son’s place but I had to pick up the equipment in Hayward.
MIGUEL GLaron very professional kind and efficient!
LAURA GI was overcharged $20. On the receipt it shows my rental cost was $39.95. The total rental amount shown was $99.90. It should’ve been a total of $79.90. I was able to call Uhaul customer service and Alejandro was able to put in a dispute and escalate this error. He told me I should expect a call or contact in three business days. I found that to be very helpful to counter the error.
JEANNIE LIt was pretty smooth process. The people (Ron) are good here.
SHIVANG CThe cab had somebody else's garbage in it, I sure hope I don't get charged for cleaning it up. Not a lot. Windshield was covered in dead bugs. I don't like the system of filling up the gas to whatever random level it was at. It's a lot easier just to fill it up and get it full. Everyone was polite enough and delivered on the promises, so all in all OK
COLLEEN SMany thanks to Laron who was fast and friendly when I returned the truck. I had made an error and with his help I wasn’t out an extra $20. Much appreciated! Great service 😊
DINA HAll Associates were super helpful and kind But Laron took the cake! That gentleman went above and beyond today to assist me with my rental and help with a few hiccups with the truck as well. He was multitasking and I was highly impressed. Thank you Laron and the other gentleman working at this location! You guys rock!
ALEXIS QLaron was so great!! This was my first time renting a UHaul and he was incredibly helpful!!!
PAVEL KThe truck was ready when I arrived and the return process was simple, efficient, and effective.
TONY TGreat experience
RITSKE TEverything went well. Ron helped me both times....and both times was excellent.
EDWARD ARon was awesome. He came out to the truck as soon as I pulled up to return. Very friendly and professional, got me checked in and quickly on my way. I always have an excellent experience with Uhaul rentals. If I had one request it would be to bring back pick-up trucks to this location (Jackson St, Hayward). Maybe there's other ways to keep them more secure??
CHRISTINA HTrailer straps weren’t usable
JORGE CEvery personal on this location are friendly and able to assist the fastest as they can, when i can’t find something on this location i really preferred to wait until i need it again, most all the time i rent trailers, so thanks to the whole crew on this location.
CARLOS AGreat service! I will definitely come rent again
Christopher RTruck was very clean, very easy to drive. What's the perfect vehicle for the needs that we had? We're definitely rent again.
Orlando BTeam made it easy and seamless for rental. Thank you.
ROBERT SN/a. Nice person and friendly.
Edgar SRon was super helpful getting me in and out for my rental. Also was able to assist in tracking down an adapter I needed for my hitch. Would definitely rent from this location again.
EUSEBIO VCustomer service was excellent with all employees. Service was slow due to computer issues and work devices that were stolen and not replaced.
LETICIA PLaron was great!
PATRICIA S