Awesome team in Jackson Street Hayward cA branch. Professional, polite, prompt, and attentive! - Antonino Curitana
ANTONINO CCustomer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, this location have the perfect crew between juan, christian and oscar, 5⭐️⭐️⭐️⭐️⭐️ for them…!
CARLOS AI was disappointed that my reservation for pick up was changed from my hometown of Livermore to Hayward the day before. However, the Hayward staff was friendly and efficient. No complaints with them.
Charles MJuan and Saul had great customer service one of the best I’ve ever experienced
MAMON ASaul was great since he received the keys from me he made sure the van worked out fine and gave me the price everything was great
SIONE OGood
JORGE LThe guy that checked me in Laron was efficient!!
Julius JSaul was great
RICHARD PSaul was great good customer service
MARKENRIQUE R~ Pick up took about 40 minutes? ~ Drop off took no time at all. Laron was great - super friendly while getting us in and out fast.
Rozlyn NJuan is the best!!!
DIOGO DI'm so glad my experience was wonderful. I received great service from both gentlemen Friday at 5:15 pm and Saturday when I brought the truck back, I think his name is Ron. He's African American and he checked my husband and I out, by checking everything and confirming everything he was checking. Thank you for a great experience Nichole McFarland
NICHOLE MRon and the gentleman who checked me in were great, smooth and easy
AARAM SLaron was very helpful 5 star
KENDRA BSaul was great from the beginning he has amazing customer service skills he got me in and out fast best customer service I’ve had.
FRANK PGreat
JOSEDANIEL CSaul was great he was excellent
JINHUI WCustomer service was awesome. Though this location had internet issue when I went there they gave me a 5 star service.
Michael FLaron was very friendly thanks
JOEL MNothing everything was as expected and that is all you can ask for
JON JOverall great customer service. Dropped off the Uhaul after hours had trouble scanning the QR code on the truck thru the app… I called the customer service and they guided me through an alternative way to drop off thru the app. Very helpful indeed.
NATHANIEL CNo improvement. Laron assisted with the rental was very helpful and attentive. Smooth process with the pick up and the delivery. Great Customer Service!
DeAnn CSaul had great customer service, He went above and beyond to make sure we were satisfied customers, will definitely come here agin for a rental thank you.
PAMELA WSaul buen servico
CARLOS AStaff member Laron gave excellent customer service and very kind !
TIERRA WNo improvements needed for me!
DAVID ESaul T, was so amazing. This was the best customer service I have experienced in years with any company. I am the CEO of a large nonprofit and I would hire this guy any day of the week. He needs a promotion. Saul is fabulous, I will come here again. Kyle Garcia
KYLE GN/A
DONALD KRon made the progress very smooth from beginning to end highly recommended
Iyare IMoving is very stressful the uhaul in Hayward made it easy good customer service from the general manager to his staff , Laron and Oscar were very knowledgeable friendly also efficient
Fredrika RTruck old driver side door did not close properly unsafe truck
ROBERT SAll the guys at this location are super friendly and helpful.
ELIZABETH MGreat customer service Laron was amazing
BRIANJAY DGreat customer service
ARTURO AI am quite disappointed by the overall experience. i made an original reservation (84630136), but was informed that they don't have any 15 truck left. even though my original reservation is a 24/7 reservation , they just canceled it without informing or contacting me. I had to reserve a larger truck onsite. i believe i should get the 50 dollars guarantee from uhual but they just refused it. very disappointed by the overall experience.
XIAN YThank you Saul
Matthew MSlicker than usual as there was only one customer ahead of me. On the road fast which counted as my usual route had a ramp closure that added 4 miles of stop lights.
ROGER CSaul was very helpful
JACKSON ASaul was excellent
ARMANDO DSaul was great
PATRICK VSaul had great customer service skills
Jonathan DEasy breezy and great service.
GABRIEL LThis is the only U-Haul location I will ever use if I want amazing customer service. Laron (layron?) with the beanie was kind, eloquent, speedy, and went above and beyond to make my experience better. Uhaul is LUCKY to have them. Muah!
ELYZAJAENINE SThe gentlemen’s that helped us I believe his name was Lamont was amazing!!
FAVEN AExcellent Customer Service! Laron (Owner) was very accommodating! Perfect 10 Star! Thanks for ease of use Uhaul Rental!
ALLAN LGreat staff, knowledgeable and helpful, polite!
THERESA FThe gentlemen name laron was very helpful aswell as fast
ANGEL DEVERYTHING WAS EXCELLENT, NO ISSUES
SCOTT CTake more responsibility with the reservation system, doesn’t work properly.
CARLOS AI had a great experience at this U-Haul location! From the moment I walked in, the staff was friendly, professional, and very helpful. Saul, in particular, went above and beyond—he took the time to explain my rental options, answered all my questions patiently, and made sure I had everything I needed for a smooth move. The equipment was clean and in excellent condition, and the pickup and return process was quick and easy. What really stood out was the level of customer service—Saul genuinely cared about helping me have a stress-free experience. It’s rare to find someone so dedicated and attentive. I’ll definitely be coming back to this location for any future moving needs. Thank you again, Saul!
THOMAS OLaron was super happy and very nice man
STACY BRenting the trailer was satisfactory, the only thing I would ask for is a little more agile paperwork.
REINALDO BGreat experience, great service
ERIK JBoth the rep who help me book and Laron were helpful in getting me the right size truck. Great customer service from the team.
ANGELA Mi had preordered a dolly but there were none when we got there. Also, when we picked up the truck, it had no gas in it, yet we were instructed to bring it back on 1/4th. The clerk stated that people will syphon the gas at night and gave us another truck, but had the same issue. It had 1/8th of a tank but we did return it with 1/4 of a tank and only received a $10 refund. Gas is $4.79/gal though. I was just glad to get on the road. Overall a good experience because of the assistance we received
Maureen WFriendly employee's
LARRY WThe customer service team was professional and very clear about the rules and regulations. I think the waiting chair could be cleaner it left a stain on my pants
HUMPHREY GThank you!
MARY BEasy to find, easy to drop off. We arrived a few minutes after closing time and they still helped us and made it quick and easy.
ANGELA TThank you.
JAMES JGreat!
ALESSANDRO AGreat and supportive experience all around, thank you!
ERNEST SRon was great
RICHARD MThey need to do Better costumer service they charge me extra $10 dollars as well for 2 gallons gas isn’t fair.
SEYYID AGreat Service. Will be Defitnitley returning.
JOHN KMore trailers units available
CARLOS ALeroy was great. Would come back to this location for future needs. Keep up the great work.
MARITA AEs la peor experiencia de mi vida jamas rentaria algo asi de nuevo fue mucho el precio que pague para un camion descompuesto que bo pude mover ni usar en el momento que yo lo necesite perdi un negocio importante y mucho de mi tiempo
NORA RRon is the real deal with excellent customer service he assisted with my trailer pick up and return. Ron is a great representation of the company
DANIEL LRon was helpful. Process was quick and easy.
Christian IRyan was very helpful
SIERRA WRon was excellent
CHRISTOPHER HThe trailer i rented was dirty, with broken glass. Employee swept it before it was connected, but trailer had sticky gravel on it. This Uhaul branch is ghetto.
JESUS PMaybe more employees?
Robert MNeed to hire more personal i cancel twice a couple of reservations due to lack of personal, to much time of waiting for a specific time to pick up my unit.
CARLOS A