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CHRISTIAN HCustomer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a vehicle condition report at the turn in for the vehicle. The vehicle I rented had some minor defects. #1 the driver side window crank was broken, #2 the tie down rails in the box, driver side, were not properly secured to the box. Small things but they could have been addressed if the shop was aware of them.
DAVID DI would not recommend UHaul to my worst enemy! I had the worst experience two weekends in a row the employees at the Thortan Ave Fremont California address were unbelievably RUDE! The manager at that U-HAUL place should be fired he told the employee he would come up to talk to me. I was sent from the Hayward office to Fremont office when they didn’t have the size truck I needed I was told to go to the Santa Cuz store are you kidding that is about a 2 hour drive from Castro Valley wil I was packing up. I know U-Haul doesn’t care and doesn’t care about the customer needs!!!! I will certainly be writing a comment on Yelp about UHsul!!! I’m thoroughly discussed!!!! Oh I did reserve a 15ft truck on 08/20/25 at the Hayward store.
Brandon BLaron was great!
Emily WThe guy name Ron was very helpful
DEVYN LThe gentleman that attended to me was very professional and knowledgeable. They answered my questions and why it if their way to ensure I received the best service. Very happy with my rental experience
OLUBUKOLA ASaul was excellent from when he started my contract till my return great customer service skills
ROBERT MMake sure RYAN takes care of you. Real solid service.
CARL NLaron made my rental process eazy
EHSANULLAH SJuan and Saul were great they had excellent customer service
SHANA LExcellent customer service on phone. Very fast and professional. 5 stars
GUILLERMO PI didn't quite know where to drop the vehicle off but I asked the attendant who by chance was around, and he was very helpful and very nice. However, when I told him I wanted to make sure I wasn't charged more than the original $140 or so, he said, not I wouldn't. However, I was charged an additional $44 or so even though the operator who helped me redo the one-way when I called her from the Sacramento pickup, she said she doubled my miles because I had to go farther to Rocklin to pick the truck up. Somehow the whole thing got bollocksed up. Terrible experience for me.
JESSE CHave the stuff I rented in the truck beforehand so I don't have to go in and get it. Unfortunately the moving blankets were not in packs of 12 they were just strewn around the front of the store so I just had to grab what I could find which didn't equal the amount I'd paid to rent. The rest of our experience was good and the truck was clean and well maintained on the inside
Shannon HLaron was a great help
PRINCESS EI had to let the drop off location know that the vehicle needed oil added/oil changed and to double check the battery since it sometimes lagged when I'd start the engine up. Other than that, the pickup location staff were great and the drop-off location staff were extremely nice and helpful even though it was before their opening time. Will definitely keep using uhaul! Thank you!
CARLY HThe guys there are very helpful they are straight to the point not wasting any of my time, which I value more than anything. The 2 that work there regularly that helped me are some solid employees, and you guys should give them a fat raise if you want your company to succeed employee more people like the two i work with every time I rent, i'm moving you all trailer, and it's the U-Haul on Jackson street in Hayward.
ANSON VSaul was really I was surprised about he’s customers service skills
JIACONG HFix your reservation system, it have to many glitches, almost impossible to reserve a simple trailer.
CARLOS ASaul me recibio muy bien tiene calidad y buen servico gracias por todo brother
YADIER NSaul was great he got me in and out quick he has great customer service I’ll be coming back thank you
JAMES MLaron was very efficient
DONALD BLaron was great!
HENG QLaron was AWESOME 😀
Udodirim DGreat service laron is cool
MARKJULIUS EThe whole team was outstanding! Highly recommend!
Jonathan MThe staff were extremely kind. From checking in and returning with Ron. Will definitely come back for the customer service.
Rany AEveryone was very helpful from pickup to drop off. Will be back to this location again when I need a remtal
ELLIOT BVery very helpful great personality
SHAQUEA GSaul was very helpful he explained everything to me well great customer service
JINHUI WAwesome team in Jackson Street Hayward cA branch. Professional, polite, prompt, and attentive! - Antonino Curitana
ANTONINO CNothing, this location have the perfect crew between juan, christian and oscar, 5⭐️⭐️⭐️⭐️⭐️ for them…!
CARLOS AI was disappointed that my reservation for pick up was changed from my hometown of Livermore to Hayward the day before. However, the Hayward staff was friendly and efficient. No complaints with them.
Charles MJuan and Saul had great customer service one of the best I’ve ever experienced
MAMON ASaul was great since he received the keys from me he made sure the van worked out fine and gave me the price everything was great
SIONE OGood
JORGE LThe guy that checked me in Laron was efficient!!
Julius JSaul was great
RICHARD PSaul was great good customer service
MARKENRIQUE R~ Pick up took about 40 minutes? ~ Drop off took no time at all. Laron was great - super friendly while getting us in and out fast.
Rozlyn NJuan is the best!!!
DIOGO DI'm so glad my experience was wonderful. I received great service from both gentlemen Friday at 5:15 pm and Saturday when I brought the truck back, I think his name is Ron. He's African American and he checked my husband and I out, by checking everything and confirming everything he was checking. Thank you for a great experience Nichole McFarland
NICHOLE MRon and the gentleman who checked me in were great, smooth and easy
AARAM SLaron was very helpful 5 star
KENDRA BSaul was great from the beginning he has amazing customer service skills he got me in and out fast best customer service I’ve had.
FRANK PGreat
JOSEDANIEL CSaul was great he was excellent
JINHUI WCustomer service was awesome. Though this location had internet issue when I went there they gave me a 5 star service.
Michael FLaron was very friendly thanks
JOEL MNothing everything was as expected and that is all you can ask for
JON JOverall great customer service. Dropped off the Uhaul after hours had trouble scanning the QR code on the truck thru the app… I called the customer service and they guided me through an alternative way to drop off thru the app. Very helpful indeed.
NATHANIEL CNo improvement. Laron assisted with the rental was very helpful and attentive. Smooth process with the pick up and the delivery. Great Customer Service!
DeAnn CSaul had great customer service, He went above and beyond to make sure we were satisfied customers, will definitely come here agin for a rental thank you.
PAMELA WSaul buen servico
CARLOS AStaff member Laron gave excellent customer service and very kind !
TIERRA WNo improvements needed for me!
DAVID ESaul T, was so amazing. This was the best customer service I have experienced in years with any company. I am the CEO of a large nonprofit and I would hire this guy any day of the week. He needs a promotion. Saul is fabulous, I will come here again. Kyle Garcia
KYLE GN/A
DONALD KRon made the progress very smooth from beginning to end highly recommended
Iyare IMoving is very stressful the uhaul in Hayward made it easy good customer service from the general manager to his staff , Laron and Oscar were very knowledgeable friendly also efficient
Fredrika RTruck old driver side door did not close properly unsafe truck
ROBERT SAll the guys at this location are super friendly and helpful.
ELIZABETH MGreat customer service Laron was amazing
BRIANJAY DGreat customer service
ARTURO AI am quite disappointed by the overall experience. i made an original reservation (84630136), but was informed that they don't have any 15 truck left. even though my original reservation is a 24/7 reservation , they just canceled it without informing or contacting me. I had to reserve a larger truck onsite. i believe i should get the 50 dollars guarantee from uhual but they just refused it. very disappointed by the overall experience.
XIAN YThank you Saul
Matthew MSlicker than usual as there was only one customer ahead of me. On the road fast which counted as my usual route had a ramp closure that added 4 miles of stop lights.
ROGER CSaul was very helpful
JACKSON ASaul was excellent
ARMANDO DSaul was great
PATRICK VSaul had great customer service skills
Jonathan DEasy breezy and great service.
GABRIEL LThis is the only U-Haul location I will ever use if I want amazing customer service. Laron (layron?) with the beanie was kind, eloquent, speedy, and went above and beyond to make my experience better. Uhaul is LUCKY to have them. Muah!
ELYZAJAENINE SThe gentlemen’s that helped us I believe his name was Lamont was amazing!!
FAVEN AExcellent Customer Service! Laron (Owner) was very accommodating! Perfect 10 Star! Thanks for ease of use Uhaul Rental!
ALLAN L