Customer Reviews for U-Haul of Huntspoint

Rating:

1.0

I am writing to express my extreme disappointment with the level of customer service I received at your U-Haul location. It was, without question, one of the worst customer service experiences I have ever encountered. From the moment I arrived, the store manager displayed an unprofessional, impatient, and dismissive attitude. Not everyone is comfortable using technology or navigating mobile apps, and customers should never be made to feel like an inconvenience for asking legitimate questions. Every time I asked the manager for assistance, she acted as though I was bothering her. Instead of offering guidance, she responded with visible frustration and annoyance. At one point, I simply asked where the vehicle was located. She huffed, rolled into an attitude, and told me that it was parked “exactly where the app says it is.” I went to the location shown in the app, but the vehicle was not there. When I returned to explain that I couldn’t find it, her only response was to tell me to press the panic button on the key fob. At no point did she offer to verify the location herself or walk outside to assist. That level of indifference toward a paying customer is unacceptable. The only reason this experience did not become a complete disaster was because of an employee named Benjamin L. He immediately stepped in, treated me with respect, listened to my concerns, and went out of his way to help me. His professionalism stood in complete contrast to the manager’s behavior. During our conversation, I admitted to Benjamin that I was hesitant to ask the manager for anything else because of how rude and unpleasant she had been. What shocked me even more was his response. He told me that she was his manager and that he has to deal with her attitude as well. He admitted that he doesn’t like asking her questions either because of how she treats people. Hearing an employee describe his own manager that way speaks volumes about the environment she has created. I genuinely felt sorry for him because no employee should have to work under someone who creates such a negative atmosphere. There was also another young employee whose name I unfortunately did not catch. He greeted me with a smile, was friendly, approachable, and made me feel welcome from the moment I walked in. It became very clear that the problem at this location is not the staff—it is the leadership. A manager sets the tone for an entire operation. When that manager is openly rude, impatient, and dismissive toward both customers and employees, it damages your company’s reputation. Customer service is not optional; it is one of the most important responsibilities of someone in a leadership position. If this manager no longer enjoys working with customers or leading a team, then perhaps she should reconsider whether this position is right for her. Customers should never leave feeling belittled for asking simple questions, and employees should not have to work in an environment where they are afraid or reluctant to approach their own supervisor. I hope this complaint is taken seriously. Benjamin L. and the other young employee deserve recognition for their professionalism, patience, and positive attitudes. They represented U-Haul in the manner your company should expect from every employee. Unfortunately, the store manager did the exact opposite. I sincerely hope corrective action is taken so that no future customer has to endure the same treatment I experienced.

Rating:

5.0

Excellent everything

Rating:

5.0

Great employers, they made it easy for me, to rent the truck

Rating:

5.0

The guy there was very nice and helpful. The pick up process was quick and smooth. My reservation was at 7:30 am and went I got there the store was empty so it was super easy and quick. The drop off was quick as well I was the first so it was a breeze. I recommend this location !!!

Rating:

4.0

Have a few seats for customers who are waiting for their vehicle.

Rating:

5.0

As stated before. I been using the hunts point uhaul close/about 20 years.

Rating:

5.0

The customer service that was given to me by staff member named Nina and her manager named Stephanie and all her staff members is highly professional and very knowledgeable and very helpful when their assistant was given to me and that is why I would highly recommend any and all my associates colleagues ,friends and family members to contact this UHAUL Customer Service location listed above for Vehicles Rentals and supplies when needed. Their vehicles service is always clean and well maintained so I would always recommend this UHAUL Location . Also when I need assistance there is no long drag out time standing in Line for customer service help and with their assistance. I witnessed customers and myself being spoken too in a professional manner at all times to say the less. I’m telling you that this Uhaul Company manager and the staff members are good Employees for this Uhaul company. I highly recommend them for their work and their job well done.

Rating:

5.0

Keep up the good work. My agent was very helpful and knowledgeable.

Rating:

1.0

The front desk female from the morning was rude and with attitude.

Rating:

4.0

Girl behind the counter continued to engage an irate customer. The other customers should not have to deal with that. This whole argument slowed down what she was doing and the others in line.

Rating:

5.0

The 2 employees that assisted me were very polite, efficient and helpful. I would love to deal with those 2 employees every time I am in need of a U-Haul.

Rating:

5.0

Stephanie was extremely excellent I would recommend this store to anyone

Rating:

5.0

Location definitely stepped up to the next level, renting a vehicle was a breeze.. Very convenient and fast paste. Trucks very reliable with good Ac, Thanks Bruckner location.

Rating:

3.0

The male worker was pretty cordial & helpful, but the lady there had an unpleasant & cold attitude w/ lil disregard for customer needs. She needs to work on her demeanor . Would not want to experience her attitude again should I may need to visit again.

Rating:

5.0

Todo el personal es genial

Rating:

5.0

I like it just the way it is customer service was well knowledge fast and helpful

Rating:

3.0

Having more than one person at the checkout would be more helpful.

Rating:

5.0

Since I checked in using the app, the rear wasn’t swept yet but the staff came and swept and mopped before we departed. However, I had reported it but it wasn’t his fault, he was alone. Many clients came in all at once. Great service!

Rating:

5.0

The service tech was outstanding , u guys should create an outline on him and how to be the best you can be, the guy was point and considering the morning he had and still preform to ultimate satisfaction 🤙🤙🤙

Rating:

5.0

Nothing

Rating:

5.0

Inner chairs and inside the truck should be clean

Rating:

1.0

Train employees on the importance of explaining rules and regulations to customers as well as tone and delivery. Employees here got attitudes and don’t seem to care about their job. Horrible service!!

Rating:

3.0

i HONESTLY FEEL I WAS OVER CHARGED AND WAITED ABOUT AN HOUR TO GET A RENTAL , i DIDNT EVEN USE HALF A TANK AND WAS CHANGED FOR 24 MILES WHEN i ONLY DROVE LESS THAN BUT ITS WHATEVER THANK YOU

Rating:

5.0

Thank you all 🤍

Rating:

5.0

Great service

Rating:

5.0

great staff

Rating:

5.0

Keep up the good work.I have no problem.Thank you very much always

Rating:

5.0

Si

Rating:

5.0

Everything was good

Rating:

5.0

Keep trucks clean and updated, and get a oil routine check

Rating:

4.0

Very respectful staffing. I will be using this location for all my moving needs.

Rating:

4.0

no issue with experience

Rating:

5.0

I really appreciate the workers here I was a little confused and they had the best patience with helping me thank you.

Rating:

2.0

Schedule more people I did the reservation on the phone but waited 45min for the keys which was unacceptable never again

Rating:

5.0

Exelente everything

Rating:

5.0

The gas was under a half a tank. I tried to upload photos but the site gave issues towards the end of the driving off with vehicle. It took sometime and I only had a four window. Overall excellent service.

Rating:

5.0

Place was very clean and staff was very friendly

Rating:

4.0

The robbery on the extra added of $89 when I didn’t go over my miles and the truck was giving to me on a 1/3 tank of gas but I was responsible for half a tank which was never was

Rating:

5.0

Perfecto desde la aplicación lo hice todo

Rating:

5.0

Not a thing you cant improve excellency other than giving the vehicles rent free Great service I'll be back again

Rating:

5.0

More employees at the counter

Rating:

5.0

Nice

Rating:

5.0

The staff was knowledgeable, professional, and a true blessing

Rating:

5.0

Juice great

Rating:

5.0

Customer service was wonderful and the return process was fast.

Rating:

5.0

Great service every time I got there. And all the vehicles are always clean.

Rating:

5.0

The employees there are kind and always go above and beyond when it comes to helping out me and other customers I highly recommend whoever is in charge of giving raises they should definitely give all the employees there a raise They definitely deserve it and whoever is deserving earned that raise Keep the extraordinary work up y'all are the best

Rating:

5.0

Nothing the service was great

Rating:

5.0

Keep up the good work

Rating:

5.0

Outstanding work performance

Rating:

2.0

The gas tank level and the mileage was not what it showed on my contract. I called to note the difference. They said it would be taken care of...They did not clarify where the fuel level needed to be when the vehicle was returned. I returned it with how much it had when I picked it up. I was charged for the difference. They penalized me for not filling it to the level shown on the contract. Disappointed

Rating:

5.0

Nothing

Rating:

5.0

Fix the app. Ty

Rating:

5.0

Shout out to Benny! Great guy! Thanks again for the assistance.

Rating:

5.0

I think everything is extremely excellent

Rating:

4.0

I don’t feel happy about my overall experience

Rating:

5.0

Customer service was very nice an helpful an very quick thank u guys great job helping me

Rating:

5.0

exelent service ,

Rating:

5.0

Benny and the staff did a great job

Rating:

5.0

great

Rating:

5.0

Fast & easy process customer service was great highly recommend to anyone who looking for a fast process on renting a uhaul.

Rating:

5.0

Nothing.Thanks for the service!

Rating:

5.0

Benjamin helped us when we returned our vehicle. He was informative and efficient.

Rating:

3.0

U-Haul was way more expensive than I anticipated but it was an emergency situation. Getting the truck was relatively simple. Returning it not so much. Customer service was helpful and friendly over the phone but I was told one thing and had to call back to get a refund. Customer service in store was not good but the outdoor representative was helpful and polite. Overall, I couldn’t see myself suggesting U-Haul to someone who was moving.