Customer did not leave a comment.
Rafael ACustomer Reviews for U-Haul of Huntspoint
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s good
IVAN MExcellent service again with amazing staff
Arlene HQue tengan a alguien que hable español
omar svery good
Theodros GGood service picking up truck...from location.
Francisco qAt this particular location, i think would improve service is that a line should be formed but instead there are 3 counters and only 1 person inside doing multiple things so when you enter you dont k ow that its a line and you miggt be skipping someone who was there because you cant determine that there is a order in place...Thats not a knock on the worker because the guy who helped me did an excellent job, he had 3 people sitat these counters and he helped each one at the same time ...Great customer service and an excellent example of worker dedicated to his career..
JOE ETerrance was very professional & extremely helpful
Arlene HThe representative who attended me was highly distracted trying to serve two customers at the same time. I was annoyed about that and told him to just attend one customer at a time since I did not want him to make a mistake with my reservation. Also, the $19.95 in town fee is misleading - you don't just charge that small fee. I was not told that I had to refuel and was charged another $10.88 for the gas used. What a ripoff. U-Haul should be more transparent and clear about all charges to avoid distasteful surprises at the end. I was finally charged almost $100 for a short rental of a few hours. I am not happy to pay so much money.
Juan ZMia & T are very helpful every time I see them. They are a respectful and courteous set of people. Any issues they address it immediately.
VERRONM TThe best tent truck company in the city
BARTOLO CGreat customer service
JANICE JExcellent service, easy to go through at this location. The associates that helped me out with this rental was great. I will recommend Bruckner Blvd if you need a rental. I had a very bad experience going into another location, the one on West Farm, service was terrible, not help at all.
Maria AHave coffee available.
Carlos SEverything perfectly
Jared AStaff was knowledgeable and very quick, the trucks need to be checked for gas levels, mirrors need to be checked for bounce stability due to rough roads, tires need to be checked for air pressure
Ricardo FThe employee that helped me was fantastic. He handled me and 2 other clients and still made the process fast and headache free. Same experience when I returned the truck to the same employee. Unfortunately I don't remember his name.
jamal dNothing. The customer service representatives were very helpful. Their attitude showed they were happy where they worked and enjoyed helping customers.
John RCharge extra for gas ⛽️ drove like 7 miles
Mdashfaq CEasier pic up and drop off on the app. Update app to accept international address.
Wanda AThey have poor customer service and treat customers with a bad attitude.
Abdulghani YHad wait to get it . Was 2 jr later from time then got call from original time i put ent of rental and was told my time will chamge since not my fault.
Wendie ROk
Marco RNothing everything was excellent
edward REstá muy bien
FRANCISCO mStephanie was great to deal with.
John NGreat experience. Fast installation. Very professional.
Mary SThey were quick, friendly, informative and efficient.
natali sThe drop off attendant was super rude and disrespectful and not helpful
Clarence TI’m sorry I don’t remember the guys name but he had dreads!! He was awesome! I rent a truck every year around the same time and in the past the women that use to work at this location had a bad attitude. I’m glad they got some good help! See you next year!!!
Ebony SI like to say the front facing staff is always awesome. I think the girls name is Nia or Stephanie is great. They always very helpful for me. Thank you guys. I appreciate the help.
Victor GTodo muy bien 👍
Luis AJaren is the poor employee uhaul can ever have. Giving attitude to costumer, i really don't appreciate the costumer service in that location.
NIXON FI am very disappointed with my experience, as this is the second time I have rented a U-Haul vehicle that malfunctioned, leaving me stranded for hours. This mechanical failure significantly disrupted my move and resulted in extra costs because I had to pay my moving crew for the additional time spent waiting. I expected reliable equipment and am frustrated that this has happened twice now.
Jon LFront desk people need to be more professional and more informative can’t be assuming everyone who goes there has experience with the whole situation
teresa rI walked to the place and it looked 15 minutes to get the truck Drop off just 2 minutes Good service
MUSTAFA HThank you Steffanne for help
NOE SNeed more desk help. The representative working the desk was overwhelmed.
Samuel NEverybody wonderful job
Markus SNothing. U-Haul had everything i need to complete my move.
Vanessa HThe price for 24 hours was too expensive.
Wendy RGreat
Jaime PvERY PROFESIONL TEAM
JOSE BYou can start by quoting the correct charge. I will be contacting this location about the charge going up more than double. I put down my credit card to help someone move. He was quoted $44.48. The charge I got was $175.11!!! This man is a senior, he doesn't have a lot of money and he was only driving 5 BLOCKS!!!! You've put a CLEANING FEE of $40? A $83.78 milage fee plus $16.10 for fuel? That milage fee was more than the rental! Your subtotal was $160.83! A FAR FAR CRY FROM $44.48!!!! WTF UHaul? Trying to take advantage of an old man? We're going to have a chat and some of these fees are going to disappear. He NEVER would have rented from you at those prices. He doesn't have that kind of money and he didn't even have any furniture! Yes, we'll be having a talk and this will change or I'll have a chat with my credit card company. Talk about bait and switch... How dare you!
Cathy OGive more detail information about rental
Kaseem SCustomer service was impeccable thank you so very much.
Lillian MTodo bien
JOSE BThe process is complicated and there is not help at all. They just want to charge your credit card every moment.
RENIER OI pay morning I take the vehicle at 8:30 return at 4::30pm, receive tank 1/2, I put I little more , At 5:15 revived phone call if I want extend I said not I return the vehicle already and then charged 54.38 dollars additional plus’ 130.43 total 184.81 I went to Jersey Verona from Bronx Ny 35 miles round trips I feel they still my money
Pedro FI appreciate your service
Ali RMake sure they put gas as it suppose too clean it before you return the truck
Maria CAwesome customer service. Thank you!
Sharae PThe staff was very helpful and courteous
Sanyo WIf I could give a 0 star review I would the lady in the front had a nasty attitude and was very arrogant and kept repeating the same words with a crazy nasty face she obviously doesn’t like her job so why put those type of people in a position where premium customer service is required, The truck had an issue aswell where the battery kept going bad it had low voltage and to start the truck we had to crank the key various times for it to finally turn on and the dash kept lighting up like a Christmas tree and kept stating that the battery needed maintenance. Overall terrible . Never again. Also the worker well not even worker because the person literally doesn't know how to do there job was stating that we had to return the truck exactly how they gave it to me and I did exactly that and she pointed at a tiny little spot where there was a bit of dust and I offered to clean it on the spot and she said no and denied it just so she could charge us an extra 46$ dollar fee and say that the truck was dirty she was bullshitting she just wanted more money terrible experience terrible customer service.
Joseph RTo me everything looks good
Paul APlease do not overcharge the next customer as the manager did to me without explanation.
Moussa KSteff help me thank you
ABDOUL TThank you steph
ANGEL VFriendly and helpful staff. GREAT JOB!
ROBERT GVery professional workers at this location
Eddie m1) To reduce the insurance for short trips 2) To reduce the mileage to $1
Charles EVery good
Sembala TThe woman af the front desk was very unprofessional and rude, she was wearing a bonnet or a shower cap. She didn't greet us when we entered the establishment. She was on the phone, eating a slice of pizza, while attending to a live customer at the front desk. There was another woman with her in the store. The other woman appeared to be her freind and not an employee of the store. There was also a toddler playing with the boxes. The vehicle i rented had 1/4 tank of gas when I got it, I returned it with 1/4 tank, when I received the final receipt via email they said the vehicle had only 1/8 of a tank of gas. I would rent from Uhaul again, but I would NEVER rent from that Specific location again.
KENNY G