Customer Reviews for U-Haul of Huntspoint

Rating:

5.0

The service tech was outstanding , u guys should create an outline on him and how to be the best you can be, the guy was point and considering the morning he had and still preform to ultimate satisfaction 🤙🤙🤙

Rating:

5.0

Nothing

Rating:

5.0

Inner chairs and inside the truck should be clean

Rating:

1.0

Train employees on the importance of explaining rules and regulations to customers as well as tone and delivery. Employees here got attitudes and don’t seem to care about their job. Horrible service!!

Rating:

3.0

i HONESTLY FEEL I WAS OVER CHARGED AND WAITED ABOUT AN HOUR TO GET A RENTAL , i DIDNT EVEN USE HALF A TANK AND WAS CHANGED FOR 24 MILES WHEN i ONLY DROVE LESS THAN BUT ITS WHATEVER THANK YOU

Rating:

5.0

Thank you all 🤍

Rating:

5.0

Great service

Rating:

5.0

great staff

Rating:

5.0

Keep up the good work.I have no problem.Thank you very much always

Rating:

5.0

Si

Rating:

5.0

Everything was good

Rating:

5.0

Keep trucks clean and updated, and get a oil routine check

Rating:

4.0

Very respectful staffing. I will be using this location for all my moving needs.

Rating:

4.0

no issue with experience

Rating:

5.0

I really appreciate the workers here I was a little confused and they had the best patience with helping me thank you.

Rating:

2.0

Schedule more people I did the reservation on the phone but waited 45min for the keys which was unacceptable never again

Rating:

5.0

Exelente everything

Rating:

5.0

The gas was under a half a tank. I tried to upload photos but the site gave issues towards the end of the driving off with vehicle. It took sometime and I only had a four window. Overall excellent service.

Rating:

5.0

Place was very clean and staff was very friendly

Rating:

4.0

The robbery on the extra added of $89 when I didn’t go over my miles and the truck was giving to me on a 1/3 tank of gas but I was responsible for half a tank which was never was

Rating:

5.0

Perfecto desde la aplicación lo hice todo

Rating:

5.0

Not a thing you cant improve excellency other than giving the vehicles rent free Great service I'll be back again

Rating:

5.0

More employees at the counter

Rating:

5.0

Nice

Rating:

5.0

The staff was knowledgeable, professional, and a true blessing

Rating:

5.0

Juice great

Rating:

5.0

Customer service was wonderful and the return process was fast.

Rating:

5.0

Great service every time I got there. And all the vehicles are always clean.

Rating:

5.0

The employees there are kind and always go above and beyond when it comes to helping out me and other customers I highly recommend whoever is in charge of giving raises they should definitely give all the employees there a raise They definitely deserve it and whoever is deserving earned that raise Keep the extraordinary work up y'all are the best

Rating:

5.0

Nothing the service was great

Rating:

5.0

Keep up the good work

Rating:

5.0

Outstanding work performance

Rating:

2.0

The gas tank level and the mileage was not what it showed on my contract. I called to note the difference. They said it would be taken care of...They did not clarify where the fuel level needed to be when the vehicle was returned. I returned it with how much it had when I picked it up. I was charged for the difference. They penalized me for not filling it to the level shown on the contract. Disappointed

Rating:

5.0

Nothing

Rating:

5.0

Fix the app. Ty

Rating:

5.0

Shout out to Benny! Great guy! Thanks again for the assistance.

Rating:

5.0

I think everything is extremely excellent

Rating:

4.0

I don’t feel happy about my overall experience

Rating:

5.0

Customer service was very nice an helpful an very quick thank u guys great job helping me

Rating:

5.0

exelent service ,

Rating:

5.0

Benny and the staff did a great job

Rating:

5.0

great

Rating:

5.0

Fast & easy process customer service was great highly recommend to anyone who looking for a fast process on renting a uhaul.

Rating:

5.0

Nothing.Thanks for the service!

Rating:

5.0

Benjamin helped us when we returned our vehicle. He was informative and efficient.

Rating:

3.0

U-Haul was way more expensive than I anticipated but it was an emergency situation. Getting the truck was relatively simple. Returning it not so much. Customer service was helpful and friendly over the phone but I was told one thing and had to call back to get a refund. Customer service in store was not good but the outdoor representative was helpful and polite. Overall, I couldn’t see myself suggesting U-Haul to someone who was moving.

Rating:

3.0

Excellent workers, Thank you for the help and showing me everything.

Rating:

2.0

Truck interior was dirty dust,.outside was dirty needed a wash.

Rating:

1.0

Need more PROFESSIONAL 😫 workers with PATIENCE, and PLEASANT. WORKERS NEED to understand having a job is a blessing 🙌 🙏 and everyone is NOT👎🏿DISRESPECTFUL. EVERYONE can't understand 😪 computers skill, and having an attitude to help someone 🙄 who needs help, it's your job to help in whatever way and be patient and help. I don't know if I want use you company again. I have been a customer for many years, but had a bad experience on Saturday May 30th 2026. PROFESSIONAL is the KEY 🔑 for your workers, ATTITUDE, PLEASANT, KIND, AND PATIENT.

Rating:

5.0

The process relatively easy and the Customer service I received from Mia, (I think that’s was her name) was 20 out of 10 - SUPURB. No matter how many times I called, ( which I did a few times) she was always pleasant, helpful, actionable and knowledgeable. The only thing is I was a bit confused as to the actual mobile pick-up as I was paying and another person was driving. The video only shows you if your the driver- how to mobile pickup - but not when it’s separate. But I figured it out, after about 15mins. Then I got a little bit of anxiety, because I was entering my information after adding the additional driver - (when it should just say - add driver, I kept going in and out of that screen, because I’m like l, “additional, there’s only one driver”… So it took me a minute to figure out that even though I’m on the app, the verbiage is a bit off - and this is where I add the driver who is the only driver. Then he was sent the code, uploading the license part was easy; however, this is another section to fix, because it was like no movement along the app and it should’ve had a message to wait with a brief explanation as to the actual driver - not the person paying - but the driver, now needs to download the app and proceed from this point. The drop off was a bit tricky, because we were first thinking we need the same code used to open and retrieve the key. It took some time to find the drop box. The video for this section doesn’t quite match exactly as to why you need to do. But we got it done and ultimately, I would use UHaul again as well as recommend. However, beware of the 3rd Party Moving Help… When selecting- it die give options for times or nothing. You have to pay first. The issue I had with that is that after I paid, I then get a freaking text message from the organizer - telling me me there no availability. So why did you service show up on the app. Then he tells me if I cancel I get my refund right back. NO YOU DONT. I used my credit card and now my available credit decreased and I have limited funds to book another moving service and they ain’t cheap. So BEWARE and use at you own risk. Then there’s no number listed for non of the service providers. You don’t get nothing until after you pay. There should be a number with instructions to text with any inquiries - so the client can know if the time available work for them - since they do not have that option before paying. What I see happening is that, this service is created in a way so that you pay first and if you don’t get the time you want after the provider contacts you - when given a time, you are more likely to just take what is given since you already paid - and knowing that the charge will remain pending - even if you don’t provide the payment code (now that is a good add on). FIX THE MOVING HELP SERVICE BECAUSE IT AIN RIGHT.

Rating:

4.0

Nothing much

Rating:

2.0

A lady name Tiffany treated me so horribly. Her customer service made me not want to ever rent from here again. She didn’t help me with my needs. Instead she lied and said she was a manager and did not want to assist me or transfer me to anyone that can help me. She also hung up on me. I returned the truck a hour before the due time and she charged me all the way until the next day 7 am. And told me it was a me problem and wouldn’t refund or check the cameras.

Rating:

2.0

Firstly, Customer service was perfect during pick-up and drop-off. The problem was the actual vehicle. To first look at the inside of the vehicle, it looked clean. But once sitting in it....... it was disgusting. It was filthy. The floor was clean, but the dashboard, cup holder area and the steering wheel was disgusting. I used 6 disinfecting wipes and the steering wheel was still dirty. Not to mention the wretched smell inside the cabin. It smelled like dried up vomit. Especially the passenger seatbelt. In the back of the truck, there were a few stains that look like dried up liquid, but I'm not totally sure what it was. . As you can see, I do have a history of using U-Haul services, but NEVER had this experience. This is the first time I rent from this location and will probably be the last time. The other problem was that I had a bit of hard time starting the truck. It didn't start on the first attempt. Not sure if that's something to look into.

Rating:

5.0

Thank you Benjamin & shop worker for cutting off lock that was installed improperly without damaging my rear bumper,,,,,,,,Great job guys..........Thank you

Rating:

5.0

The worker Benjamin was very helpful, knowledgeable and assist in me in understanding more on how to make sure I tow t safely. I appreciate the time he took out.

Rating:

5.0

The team there was amazing and so friendly

Rating:

5.0

Son muy amables, serviciales y profesionales, los recomendaré

Rating:

5.0

Staff are always at your need and very helpful when renting at this location the customer service is awesome

Rating:

5.0

GREAT

Rating:

1.0

Your employee name is Benjamin. He is have no respect for your customer. He’s very rude.

Rating:

5.0

Customer service was excellent recommend to family or friends

Rating:

4.0

When i picked up my equipment the employee was friendly. And explain to me the expectations of the state of the equipment being return.

Rating:

5.0

Friendly, Helpful, respectful, knowledgeable Team Appreciate your Hard work , Dedication

Rating:

3.0

The employee need to communicate with the customer more, the guy closed out my account without advising me I have been using U-Haul for about 3-4 years I have never returned it with low gas and today I had a problem due to staff change.