Customer Reviews for U-Haul of Ithaca

Rating:

5.0

Attendant very helpful answered all my questions.

Rating:

1.0

The agent was rude to everyone, including me and her co-workers. She got angry while jacking up the trailer and huffed off, yelling that I could do it myself. So I did, and no one verified that I hooked it up correctly. Upon returning the equipment, she chocked the trailer wheel with a small piece of wood and called a coworker over to lift the tongue off my car. The block of wood was obviously too small, and when her co-worker lifted it off my car, the trailer rolled back and hit another trailer. There was no damage, but the entire experience was unpleasant, and I will not rent from this location again.

Rating:

1.0

I reserved a 26' truck and at pick up the largest truck available was 20'. It was too late to cancel because I had hired 4 people to help that traveled 2 hours to get there. Now I have to do another move and pay for the labor again. I could have been notified and I would have delayed the move. It's costing me an additional $1500.

Rating:

5.0

Helpful and friendly staff goes out of their way t make sure everyone has what they need.

Rating:

5.0

the manager on duty i didnt get her name but she is an absolute rock star!! The way she was able to help people who messed there reservations up and how she multitasked was incredible. She also had A1 Customer Service. She was calm even though it was chaotic, answering phone calls while checking in multiple people and was still smiling impressed me so much, i would come back and rent another truck just because she worked there!

Rating:

3.0

Overhead door was VERY hard to open/close, I had to repeatedly lift it higher and attempt to slam to get it so it would close properly. Lubrication of the wheels or otherwise mainteiance of the door track is needed! The engine made a weird sound though I was driving it gently, not heavy on the accelerator or anything. If I had more time I would have checkd with staff to see if they could adjust something---but that shouldn't be on me to request, making me late for my work. The cab and back of the truck was clean. Staff was very friendly at check-in.

Rating:

5.0

I really liked the woman who helped me on Friday at the Ithaca location. She was younger. I don’t know how old maybe 30s. She was really cool and did a good job.

Rating:

5.0

I have rented many vehicles from this location; equipment is always clean and ready, and the personnel always friendly and efficient. Highly recommended.

Rating:

5.0

Both service employees were helpful and kind.

Rating:

3.0

The uhall smells like cigarettes, and the door in the back will not close because the seal is messed up.

Rating:

3.0

I tried to return using the app, which the contract says would avoid a $20 fee, but was repeatedly served a vague error message when trying to create an account ("try again later"). I would also have preferred you disclose this option verbally during pickup. The return lane was very full when returning the vehicle, so it seems like other people were also not using this option.

Rating:

5.0

Again,easy drop off

Rating:

4.0

Easy drop off. Helpful staff

Rating:

5.0

Great help from all the people at this location. Thank

Rating:

4.0

Good local manager

Rating:

5.0

Friendly and helpful staff. Very clean location

Rating:

5.0

The best

Rating:

2.0

The pick up wasn’t too bad. But the drop off process was ridiculous. It took us more than 1 hour to drop the truck off. I will never use U Haul again for sure. I had the truck for less than 9 hours, it cost $130. At least that’s what the APP says right now. The truck was dirty when I picked it up and when I swept it out there was a full dust pan of dirt, a marijuana cigarette, wrapping tape etc in it. Poor poor drop off process!!!

Rating:

5.0

Great staff in Ithaca

Rating:

3.0

U-Haul in general is a bit of a mess. It is rare to use U-Hail and have no issues. And this latest rental is no exception. It first started with moving my rental pick-up location 30 miles away. Without a car, that was not an option (without renting a car to pick-up my rental truck!?!?). I called U-Haul and they worked out a solution where I could pick-up a truck at my original (Ithaca) location later in the day (4pm instead of 10am). When I arrived, they first could not find my record (typical) and, once I provided my reservation #, they told me the truck has not been returned yet. They contacted the renter (who was late) to find out they never rented the truck but the record was never updated in U-Haul's system. The worker at the desk simply shrugged her shoulders. Had it not been for the General Manager (Jasmone Santos) springing into action and working to problem, I (and my stuff) would still be in Ithaca. Jasmine was great and worked out a solution. If not for her, I would have given U-Haul 1 star (because 0 stars is not an option). You need more people like Jasmine.

Rating:

3.0

They cancelled my order of a 26’. And replaced it with a 20’. Barely had enough room. When the lady did that it apparently kicked out someone else. Lady was nice enough but it was very frustrating to not get what I ordered.

Rating:

5.0

I've rented from the Ithaca facility a few times. The staff is excellent.

Rating:

3.0

Center console of truck was very dirty, and the truck was so low on gas the low fuel warning light came on when I fired it up which was very inconvenient

Rating:

5.0

Excellent customer service and a smooth pick up and drop off. Very satisfied!

Rating:

5.0

Nothing. Just keep up the great work!

Rating:

5.0

Thanks to the team at U-Haul of Ithaca! They made this move easy and much less stressful…a thousand thank yous!

Rating:

5.0

Had to change truck size and pick up location and they were friendly and helpful

Rating:

5.0

I have use this location in the past when I needed to rent something and have good experiences.

Rating:

5.0

Nothing on my end. I thought it was easy to pick up, the communication of the team and the representatives was clear, and the emailing was timely and accurate. Thanks for making this move a bit less stressful!

Rating:

5.0

I checked in online, but when I arrived, I still had to give all my information again at the front desk. Otherwise, everything was great.

Rating:

5.0

You guys are great thank you very much

Rating:

5.0

Honestly I can't think of anything! This move was unexpected and unorganized and I'm greatful they were able to work with me. Whoever is running that location is doing a wonderful job with the team!

Rating:

1.0

The van broke down 12 miles into my trip.

Rating:

2.0

The person checking me in (ID badge said owner)was very abrupt and seemed as though I was more of a bother to her than anything. Asking questions was not on her to do list. The U-Haul was not clean my hands were sticking to the steering wheel. Returning the vehicle in off hours was convenient but slightly cumbersome with having to take all of the pictures. Otherwise that was ok. The location is very convenient but the service was not good.

Rating:

5.0

quick helpful service

Rating:

5.0

Everything went smoothly. Pick up was simple and the rental individual was extremely helpful. Great experience overall.

Rating:

4.0

Please, please, please upgrade the app! For a multi-billion dollar company to have such a poorly underpetforming app, hurts customer satisfaction & credibility. No secret, Google Playstore has an approximate rating of 3 out of 5, 60%! In school, grades below 65% was failing.

Rating:

4.0

The app locks up constantly. I am on a brand new iphone with full bars and 5G and the app still constantly freezes up. If not for this, the experience would have been perfect.

Rating:

5.0

Great across the board!

Rating:

5.0

Thank you for excellent customer service.

Rating:

4.0

Easy drop off. Staff helpful.

Rating:

5.0

Nothing. Love your face!

Rating:

4.0

Even though pickup here was fine, my overall experience was awful. I had originally reserved a 15 foot truck from a location at Taylor Rental Center of Ithaca. I called the store and asked them if I could come pick up around 10 since the original reservation was 9am. The guy told me that was fine as open rest of day and I put 12 hours on the reservation. I get there and together for like 30 minutes we tried to get into the Uhaul software for checking and confirmation before I could take the truck. The Uhaul software was awful and didn’t work. He put in an inquiry to the POS system and noted it’s usually fixed within a couple hours and I could come back later and get the truck. As I was almost home I got a call from a Uhaul rep in Rochester saying if I still needed a 15 foot truck as I never picked up/was late picking up the truck I previously requested. I told her about the above and she said that truck was now taken by another request. I asked how that was possible as we couldn’t confirm the reservation. She made an excuse saying there should have been a back way but I saw the guy trying to get in to the POS system so that is garbage. She said another truck was available at a further location in downtown Ithaca. I took that one and ended up spending much more time than I should have driving around half the day. The fact you could give the truck away because of issues with your POS system is such poor client service I can’t believe it. Fix your system. It’s bullshit you have these issues. Even at the other location the woman’s computer took a minute as same thing happened. They also told me I can’t believe they gave away your truck. Such terrible client service. Ended up costing me more gas mileage not only for the truck but my own vehicle. Do better next time. What a joke this was.

Rating:

3.0

The trucks brakes were very terrible and would shake the whole truck and when returning the truck the website wouldn’t let me select the location but the people were nice

Rating:

5.0

Nothing. Great business.

Rating:

5.0

I've rented many vans from this location, and the equipment is always clean, and the service exceptional.

Rating:

5.0

Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Rating:

1.0

An additional monthly fee was taken out and I still haven’t gotten a refund.

Rating:

1.0

Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.