Customer Reviews for U-Haul of Ithaca

Rating:

3.0

The location is actually great! The condition of the truck was standard. My only complaint and the only reason why I'm giving this an average rating was due to the lack of genuine customer service by a live person. The individual in the morning was unfriendly and acted as if I was an inconvenience to her morning. The individual later on in the day just let me sit in the truck and never came over. The instructions clearly stated to wait in the truck for an employee to come over. No one did. I saw an individual vaping outside and asked. He then said to leave the keys in the truck and someone will send me a receipt. So in short, place is convenient, location is great, but the individuals that are "behind the desk" did not appear helpful and lacked friendly customer service.

Rating:

4.0

Why are the questions all about the location as if most people have any other location to compare it to? I did a mobile return of my cargo van on the app and the process took forever. Relax uhaul u rent vans and trucks how bad can it be! Feels like less labor force and more let the customers do the labor. I had a good experience overall but taking 7 photos of the vehicle is ridiculous who is looking at those? Hire more employees and pay for the labor making customers do it is insane without offering a discount for our troubles. Rental car places which have a lot more to lose dont do this. Yer actually missing out on a a valuable market but being weird about all this when u rent utility trucks and vans! My location was fine but as i said i have no comparison so that opinion means nothing. Feels like it could have been easier and less lame but what do i know

Rating:

5.0

First class experience

Rating:

5.0

It was the easiest drop-off I have ever had. I did not need to stay for the inspection of the truck, even! The lady at the counter was very friendly- overall just a very nice experience.

Rating:

5.0

They always have the equipment I need. They also always provide the fastest service!

Rating:

4.0

Truck condition: it was a little musty inside the cabin, there was a little gnat/fruit fly in there when I first picked it up. The back door and ramp were a little tough to maneuver. However, these were very minor points and the overall experience was great. Rental office: clean, maintained, the cashier who helped me was lovely and helpful.

Rating:

4.0

I've been renting cargo vans for camping trips for decades. But I'm no longer happy with the pricing and am seriously considering no longer renting. It seems random what I am charged each time. My most recent rental was WAY more expensive than I thought it would be, based on the info I saw online when I scheduled it. This is NOT ACCEPTABLE to me. I have to be able to budget for this. I am going to look for other opportunities that are more affordable and more consistently priced. I know of at least one other viable option. U-Haul doesn't work with its customers anymore to help them get the best deal for their situation. I am UNSURE if I would recommend to a friend, but I do appreciate the small-town vibe of the Ithaca location.

Rating:

5.0

Super easy, the guy made it simple

Rating:

5.0

I always choose this location. Very good service, very good truck, very good storage.

Rating:

3.0

Not really $19.99 per day, not even close. The other charges really add up. The checkout and check-in were quite time-consuming. Do I really need to take all those pictures???

Rating:

5.0

As stated above - the location for pick up and return were good - - just the problems we had were all because of the lady booking everything when I called and made the reservation!!!

Rating:

4.0

Customer service is not the best

Rating:

5.0

Simple and great experience. All associates were able to answer my questions and concerns effectively. Thanks again.

Rating:

3.0

Nothing everything was good

Rating:

5.0

No issues

Rating:

5.0

Smooth transaction from start to finish

Rating:

4.0

It would be nice to have had a clean windshield to improve driving ability.

Rating:

4.0

U-HALL should be able to pick up our boxes, etc. from our home and deliver it to our final destination.

Rating:

4.0

The good: Upon picking up the truck, the experience of dealing directly with a human being was great. No issues, no problem, short wait. Instructions, ver y clear (photos, etc.). Need major improvement: The app especially on returning the truck after hours was totally useless. The poster outside near the key return slot makes it sound so easy. It was not. After 20 minutes of trying, we had to call. Thankfully, the person who picked up our call was extremely professional, kind, and helpful. Also, the truck felt at times like it was pulling to the right. Other than that, considering it's quite old, it worked very well. Conclusion: Get humans and train them well. Or have a genius to fix the app so that it works perfectly well and easily all the time.

Rating:

3.0

I was told by the Assistant Manager Vic that this location was only 4 blocks from the bus station where I was being dropped off and it was 1.5 mile walk in the humid weather and was delayed in meeting a moving company at my storage facility. Also, the woman who was assisted me in my truck pickup could not advise me the correct size truck to get nor what packing supplies I should buy even after telling her the storage unit size and contents. It was just a transaction to make a sale.

Rating:

5.0

The women at the register who helped me check out was very friendly and efficient! Had me in and out in less than 5 minutes!

Rating:

4.0

The truck we had was pretty much as new as you could get. Before i got home the passenger side mirror was so loose that it just rotated out and became non-usable. A little duct tape and gorilla tape to hold the mirror in place got us through the weekend. I also remember the slide out ramp used to be longer... the incline of this particular unit was a killer on the backs and legs. Overall.., THANK YOU!!

Rating:

3.0

My son dropped off at this location so I am unable to rate this site.

Rating:

5.0

The whole checkout process was very easy, and staff was super helpful and clear with explanations. Thank you!

Rating:

3.0

The location was fine but Uhauls online system is bad. We lost 45 minutes of our 4 hour rental window trying to upload the photos requested upon pickup. The website would not work on my phone, which has bad cell service in that area anyway. That U-Haul requires me to use my phone, even for an in person pickup, keeps me from using U-Haul more often. I always have trouble with it and it wastes precious time that I am paying for. Let people know when making the reservation that they’ll need to use their phone even if they haven’t chosen self check out, and that after hours returns also requires a cell phone. But overall I don’t want to have to rely on my cellular data at all to be able to rent a truck.

Rating:

5.0

Keep the lady who served us!

Rating:

5.0

Nothing, was great.

Rating:

5.0

I was treated fairly, it was convenient to make the drop off. Thank you.

Rating:

5.0

Friendly, easy. A full-service location that felt incredibly professional

Rating:

5.0

Jasmine and her team are great!

Rating:

5.0

Said staff were not helpful only because we dropped van after hours

Rating:

2.0

I rented a cargo van today to bring my store inventory to another location an hour away and back. The van absolutely REEKED of cigarette smoke. Because of this, now does my inventory (which was only in the van for 2 hours round trip, so that gives you an idea of how bad it was). I wasn’t expecting anything pristine but the cigarette smoke was incredibly off putting, especially while spending over $100 on it for the day. I’ll be choosing another location next time.

Rating:

5.0

Great job keep up the good work fellas thank you

Rating:

5.0

On time, what we ordered, knowledgeable staff. No problems!!

Rating:

5.0

There was a slight smell of cigarette smoke. The prohibition of smoking in vehicles should be stressed and checked a little more.

Rating:

3.0

I arrived at the original intended point of rental at 2494 Corning Rd in Elmira NY, and was told that the piece of equipment that I had a reservation for was not available. I had to then drive half hour in the wrong direction to the other location to pick up the piece of equipment I needed. This is unacceptable and highly inconvenient when this happens . A simple phone call from the staff could have saved me time by diverting me to the other location mid trip.

Rating:

5.0

The GM Jasmine Santos was exceptional! This was also true for her entire staff. Facility was well organized, well stocked and spotless. I will highly recommend this location to anyone and everyone when and where appropriate. Thank You Jasmine, thank you U-Haul!!!

Rating:

2.0

Was charged for 2 gallons of gasoline when I have a picture of dropping of the van with the right amount of gas in it.

Rating:

5.0

Provide better locations in the parking area for where the truck is located. If there wasn't an employee around, I would have wandered around for several extra minutes locating my rental truck. Simple location descriptions such as "behind building" or "side of building" would narrow it down.

Rating:

5.0

It was a fantastic experience. It was a busy morning, and the rep was great.

Rating:

2.0

Make sure that everything is in good working condition before you rent it out and well. Inspected.

Rating:

5.0

I keep bothering to fill out these surveys because I think so highly of Ithaca UHaul's service. They are always friendly and professional, and equipment is clean and ready. Highly recommended.

Rating:

5.0

The lady was absolutely great. She was kind, helpful, knowledgeable. Very fast at what she does. My wait was very very painless. I will definitely be using this location again because of her.

Rating:

5.0

Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Rating:

1.0

An additional monthly fee was taken out and I still haven’t gotten a refund.

Rating:

1.0

Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.