Customer Reviews for U-Haul of Koreatown

Rating:

1.0

The whole U-Haul system was down for unknown reasons. Complete lack of information given to customers like myself-I was left in the blind. First pickup location in Los Angeles was at a 3rd party vendor next to a gas station in a run-down area. There was no U-Haul office & no uniformed clerks at that location. Even with my reservation number, they were unable to release the vehicle to me due to their computer system being down. Guy who claimed to be affiliated with U-Haul stated that I needed to pay him $200 CASH to release a vehicle to me. I refused to do that, as I had already reserved the vehicle with a credit card days before at a U-Haul location in Vegas. Guy instructed me to proceed to a different LA U-Haul location for pickup, but stated they could not dispatch the vehicle with computer systems down. That U-Haul location then sent me to another U-Haul location, which was not the correct location, and they sent us back to the prior location. It was a complete goat-rope. Hours later I was finally issued a U-Haul vehicle. Lady that dispatched it provided no verbal instructions as to vehicle features and basic operations. I had to learn everything on my own by trial and error. All I was told was to bring the vehicle back at the same 5/8 tank of gas or more. I was basically left in the dark to figure everything out, as it was my first time renting a U-Haul. I HATED the fact that everything i had to do pertaining to the vehicle had to be done ON-line with an account setup, etc. And I’m sure that my email will be flooded with unwanted U-HAUL email advertisement going forward, forcing me to UNSUBSCRIBE to future emails-a complete sham. There was absolutely no organization with any of the vehicle pickup/dispatch process. And to top it all off, U-Haul did not even present a courtesy lock for the back of the truck to lock our belongings. When they dispatched the vehicle, they took their own lock and stated I’d have to get my own. U-Haul nickels and dimes its customers for everything, and there’s a lot of ‘bait and switch’ with promises made, but not kept. What a disaster it was receiving the vehicle in LA. And the fact that U-Haul does NOT top off the vehicle with gas (dispatch with a FULL tank) makes it unbelievably inconvenient for its customers from the start. What a terrible overall experience we had. There should be some sort of monetary compensation for this disaster of an experience.

Rating:

1.0

Told me it was 24 hour and then closed at 5, which is fine by itself but you blocked the return entrance so all these trucks piled up and no one could properly park. Some dude literally sped and ramped over your curb just to get into the lot lol.

Rating:

5.0

Well when I drop off the truck employee told me that the system was down but still let me drop if off

Rating:

5.0

All good.

Rating:

2.0

I left my purse inside the cargo van can you please call me back all my documents are in there

Rating:

2.0

Have more staff available And for staff to NOT do work modules on computer in front of customers Also not have to make reservations twice

Rating:

5.0

Jose went over and above with his service. It was well appreciated.

Rating:

5.0

Jose was amazing very patient and polite he helped me and I was on my way in no time he deserves a raise!

Rating:

5.0

Yes

Rating:

1.0

I visited around 4 PM today. Although I had booked a reservation requiring counter check-in rather than the self-service option, the female staff member—speaking in a tone that made it clear she really didn't want to be working—told me she couldn't help and insisted I use the self-check-in kiosk, leaving me no choice but to comply. She was extremely rude and engaged in personal activities while on duty (such as talking on the phone with a friend even while assisting a customer). I do not think I will ever visit this location again.

Rating:

5.0

More people to work

Rating:

2.0

I called to order the exact same cargo van at the exact same location as I did the week prior. The rep got the location completely wrong. When I called to fix the location, they didn't have a reservation for me at all at 1600 Western. At the location, some guy just gave me the keys and sent me on my way. No directions on photos etc.

Rating:

1.0

Do Apple Pay available! Train your employees to answer for direct questions about rental hours and rates. Train your employees be more friendly and not leave customers without attention and just go out. I spent 5 minutes outside searching for help while your staff member just left and disappeared. Since it was my first time renting a truck in-town, I didn’t know how all your services work. But employe treated me like I am so experienced in renting trucks. Driver’s side sun visor wasn’t fixed so it falls during driving.

Rating:

5.0

The employees at this location correctly gendered me without blinking without trying without making a thing of it like it was just easy. I’m a trans woman. I’ve rented from them many times they recognized me I like working with them. But the way they just said “her” truck. Literally made my day. I don’t know if this is a place where I can make suggestions, but it would be really cool if you did “ frequent renter miles” like airlines do but for U-Haul rentals

Rating:

5.0

So nice and exelentvservice

Rating:

5.0

Everything’s prefect here. Best u Haul LA

Rating:

1.0

A customer service representative called me and I was told the vans at U-Haul Koreatown was booked at full capacity I got sent to 1410 BOYD ST LOS ANGELES (a mobile pick up location) instead. Despite uploading my driver's license days in advance, I was then told the location was not ready for a mobile pick up and was told to go back to Koreatown's location. Arriving at Koreatown's location, I was then told I needed my international driving booklet, something that I believe was not made apparent on the booking procedure when I had specified I possessed an international driving license. I moved later than intended and had to pay extra for the Ubers going back and forth.

Rating:

5.0

The Staff was very professional and helpful. Shenell, the staff who checked us out was very resourceful for providing information about the rental and our moving tips..we appreciate her excellent customer service!

Rating:

1.0

When I rent it from U-Haul there was a gentleman who did not assist me at all. He gave me a confirmation link in order for me to do all of the reservation on my phone on the spot. I ended up putting the wrong information. Got the wrong estimate. Anticipated the wrong price and was not given any assistance in what could have been a cheaper option. So I ended up having to pay a more expensive route. I am thoroughly disappointed and do not like this push for using the app to replace the employees at the front desk.

Rating:

4.0

I did not use any equipment to move; however, the the windshield , windows and drivers and passenger mirrors of the unit needs to be clean since the visibility of the driver was not the most optimal. This even will prevent some kind of collision and for the safety of the renters

Rating:

5.0

Easy experience

Rating:

3.0

I rented the U-Haul for one day at $19.99 but after one day when I returned the car, my last bill was $141.88. I just don’t understand how we how it became that much.

Rating:

3.0

Is not the best service but does the work , not people friendly

Rating:

5.0

Excelent

Rating:

5.0

the crew was very helpful and got me in and out in no time.

Rating:

3.0

Lower price on milage that's local

Rating:

2.0

Not the personnel's fault but drop-off was disappointing. No one share there was a mileage limit which I went over by 35 mi and incurred an additional surprise fee. When I'm already paying for the truck rental and the gas, why is there a mileage limit? I feel like I got ripped off, especially at the end of a long day moving my daughter into her college apartment.

Rating:

5.0

The check in attendant outside was very polite and immediately fam to help. Completely different experience from anyone on the phone or at the austin tx locations. I will still never recommend because of the tx /phone people

Rating:

5.0

Outstanding customer service.

Rating:

5.0

The customer service was amazing and very patient, I appreciate you very much U-Haul for helping me.

Rating:

2.0

Maintain the vehicles. Tire pressure was low Engine light was on. Makes people feel like the vehicles might break down at some point.

Rating:

5.0

Ensure that the app is working correctly so we can properly go through the process of picking up and returning the vehicle/equipment

Rating:

3.0

Vehicles should be full of fuel at time of pickup and returned on full. Refueling to any level less than full is a complete scam. It was on 1/4 tank when I picked up the truck and received zero discount for returning the truck with 3/4 tank of gas.

Rating:

5.0

Very good service.

Rating:

5.0

After hour drop off very convenient

Rating:

5.0

Everything was great and smooth from the person processing my rental and payment to the rain helping with the equipment

Rating:

5.0

The staff was fantastic

Rating:

5.0

I couldn't find the emergency light switch.

Rating:

5.0

Shanelle (apologies if I spelled her name wrong) was fantastic at helping us with our return! We returned some unused boxes as well and she was very knowledgable and helpful. This location was very efficient!

Rating:

3.0

I was provided unsafe equipment that was visually and mechanically unsound. On the second day of the trip I experienced a blow out on the trailer tire, as there was an old tire connected to a corroded wheel. Upon asking the attendant for a better piece of equipment, preceding a 3,500 hundred mile journey, I was told that my only option was the old equipment as it was set to return at a different location. Starting out roadside nightmare at 11:02pm, the roadside team care mored to stay “in network” with unreliable roadside teams rather than provide safe and effective solutions. I sat on the side of a dark freeway in NM with my friend and dog while we waited for a spare tire to be delivered and installed. Although we were 45 mins from both Santa Fe and Albuquerque, the nearest [in-network] agent was over 100 miles away. The conversation that I have recorded and saved to my files are horrific and show complete lack of care and accountability. It was frequently someone else’s fault that we were stranded on the side of the road, when in fact it was the fault of Koreatown for providing the equipment despite request to get a reliable unit. I also have extensive video of the scene. The videos are more horrific than the lack of effective service. The details are endlessly captured. My entire remaining trip paid the price for this 5 hour experience. I cannot/ will not provide receipt documents of the dollar amount that this cost me as I cannot put a price on the negligence beyond my Airbnb stay that was missed for $414.71. I do not wish to add more work to my plate as I’m obviously in the midst of a major and stressful move. I do not wish to speak with a representative that needs to follow up with a supervisor before making a single decision. I’m terrified that I was called by the Los Angeles office offering to waive “$300” for this experience. Honestly, I’m beyond grateful that I have ended my experience with U-haul and hope that this will be my last. Emotional distress does not even begin to explain how this experience has left myself and my friend.

Rating:

5.0

Everything was great, thank you!

Rating:

4.0

The entrance was blocked when returning, while the entire parking lot had empty spots.

Rating:

3.0

Actually my main problem was with U-Haul services! I booked for the location on Fairfax. The customer services called me telling they didn’t have the vehicle I needed. So, I’d be relocate to Obama Blvd and I received a text msg. When I arrived there, they didn’t have my reservation, that in the system I was booked for Western-Koreantown. That delayed me, I have to fill up all forms again. It delayed me 1 hours. This location has no parking for clients

Rating:

1.0

No, unfortunately the blonde lady rude the whole time we picked up and delivered the truck.

Rating:

5.0

Buen servicio

Rating:

5.0

Good Servicev

Rating:

2.0

Customer get the worst representation inside the location. Rudeness and disappointment.

Rating:

2.0

Need to inspect their trucks more thoroughly before a serious safety accident happens.

Rating:

5.0

All of the employees here went above and beyond even though it was busy, and made a stressful morning a breeze. I cannot express enough how amazing they were. However, your app system did hinder them, as it was incredibly finnicky and lost signal often. They did a great job working around it and troubleshooting, but I think constraining them to the app was a misstep. The app's connectivity and bug issues need to be fixed, or the workers need to be able to perform more of its functions themselves.

Rating:

5.0

It was a seamless experience. Staff were courteous, kind and helpful - really a great experience.

Rating:

5.0

Great service despite picking up on a day when the UHaul software system was on the fritz. Excellent service and the kind of store I plan to return to.

Rating:

5.0

Those guys really help,even when they’re very busy

Rating:

3.0

Same feedback as before. U-Haul should definitely improve their reservation system. The first representative who called to tell me no trailer was available at my originally requested location told me part of my problem was I'd only made the reservation 5 days in advance, and I'd have higher priority if I'd booked earlier. Is there a timeline where a reservation would be guaranteed if booked far enough in advance? Unclear.

Rating:

5.0

Buena atencion gracias

Rating:

3.0

The AC did not work it was very hot

Rating:

5.0

Good precio easy to get your truck

Rating:

3.0

Why can't you make sure the gas tank is full when the customer rents the vehicle? Why does the customer have to guess how much to fill it up?

Rating:

3.0

I'm sorry, but it was very annoying. Walking into the office to renta vehicle, they made me download the app. There's personnel sitting there, and they can't take an order. They can't do this manually; it has to be done through the app. That's disappointing.

Rating:

5.0

Great job guys

Rating:

5.0

Great coustmer service

Rating:

3.0

Unfriendly not helpful staff

Rating:

5.0

Employee who helped me was really helpful. I appreciate all his help. Thank you

Rating:

5.0

I always get great service from this location. Juan and his team always professional and helpful.

Rating:

1.0

Ayer el volante me bloqueó y el freno no agarraba el carro en plena Freeway cinco que iba destino a Santa clarita. Tuvo un incidente tuve pérdidas económicas que tuve que que cancelar

Rating:

5.0

Buen servicio. Gracias