Make sure that all your vehicles are safe before you release them. This vehicle arrived with a problematic tire. This could have caused a blow out upon driving the vehicle. The repair team came out and changed the tire very quickly, however that said, it could have been avoided. I personally, would have expected a better resolution. If Uhaul had made the effort to at least offer a discounted service for inconveniencing us, it may have shed a better light on the overall experience. Imagine how I felt, being in Michigan with absolutely no control over the situation at hand. I called your corporate office and I do have the address of Jaime Lee. The reviews on U Haul have been discerning and I would hope you might want to change that. It was unfortunate that our planning has been delayed, however I am grateful he discovered the tire was flat before he drove the vehicle on to the freeway. I would be happy to write a more favorable review to both the public relations dept and to your VP. If you would be kind enough to offer a discount for the final bill, I would feel more confident that UHaul was taking the right step in customer relations that would ultimately change the value of the experience without disregarding customer safety. Ideally, the benefit of renting from a highly established company with great reviews for moving outweighs any negative responses. That said, I would have expected the features of renting a trailer/truck should have been more advantageous overall for seeking the benefits of renting from UHAUL rather than renting from Enterprise or Budget. If you would be kind enough to reach out to me, so we both could come to a resolution that would be favorable, I would be grateful. I would prefer to walk away feeling satisfied and appreciated. Sincerely, Dawn Mattocks 323-251-3305 firstname.lastname@example.org C/O William Karas email@example.com
Trailer Rental & Towing in Los Angeles, CA at U-Haul of Koreatown
Moving to or from Los Angeles, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Los Angeles, CA 90006 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Los Angeles, CA
Cargo trailers in Los Angeles, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of Koreatown!
Utility trailers are perfect for towing large or oversize cargo in Los Angeles, CA 90006. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of Koreatown provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Los Angeles, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Los Angeles, CA online today!
Trailer and Towing Supplies
GREAT MANAGER at this location!!! And all the staff are a reflection of him. 10 out of 10 stars!
Staff was outstanding couldn't ask for a better experience keep it up
Everything went smooth
I rated this low to get your attention. Juan helped me, but the person who took my reservation did not! I live 3 blocks from the Koreatown location. I walked there to get my reservation. Juan tells me I'm at the wrong location???! The operator NEVER asked if I was close to any pick up center. He NEVER asked if I had a preference pick up location, nothing. So if the only van available was in North Hollywood, isn't that something I should be told? I get to the Koreatown location and on my email it says another location. I didn't have a way to the other location. It was poor customer service on your part as a service provider. Juan at Koreatown was kind enough to transfer the account to his location and a van was being returned. On top of this in think you charges me twice. I put in my pin# in the office and when I returned the van. Why? I also want to know why the van is $44.00 and change. I thought rental was $19.99
Great customer service !!! Very friendly staff Quick & professional and the facility is clean & tidy. Love this location due to all of the above!!
All the staff were very friendly and helpful
Chanelle and Jose and the other staff were all incredible. Best is the best!!
Customer did not leave a comment.
The morning/afternoon team, there when I dropped off, way more helpful than the team when I picked up.
Customer service was top notch, your employees are very friendly. I've talk to customer service on the phone and as well as employees at your store, both went above and beyond!
Muy bien atendido ciempre en esta location
Honestly extremely dissatisfied with Uhaul in general. I was given a call 24 hours before my reservation to inform me that there were no available trucks for my RESERVED time. So i can reserve a truck, and CHECK IN FOR THAT TRUCK, and still not be able to have that truck. What the fuck is the point of having a reservation if it means nothing? The representative couldn't care less, helped poorly, and then had the audacity to hang up on me after she had finished talking. Upon calling back, i was met with another rude representative, who allowed for me to check in at a different time, as if by some stroke of magic a truck would appear at an earlier moment. Honestly unbelievable. I will never be renting from this shit company again with the way they treated me. Even when i got to the pick-up location, they were rude, rolling their eyes, making remarks, and just didn't care at all.
Long wait first thing in the morning on a weekend at the end of the month. The staff, especially the woman juggling multiple customer needs, phone calls, and staff coordination simultaneously. I think her name was Ms. Pierce? And another woman, maybe Marisol?, was expertly tending to a very busy lot. While they exceeded expectations and are very obviously competent assets to the company, they could have used additional help with the customer volume at that specific time. 10/10, would recommend!
Its smelled like urine. .
Answer your phone locally not from a main service center. I like personal service from the same location I rent.
Front desk worker was a bit rude. Glad I did mobile check in to skip talking to her too much
I made an online arrangement but had to wait in a very long line. The appt took awhile to find and the check-in was longer than anticipated. I think most of these issues could be resolved by having additional personnel on staff
First, when a reservation is made in advance at a certain other location then that should be kept. Because of picking up the truck at this location added extra wasted miles on our car and costs for mileage from our area of use.
Excellent, that's it , whatelse can I say it
I scheduled a pick up for 6am but it was entered in the Uhaul system at 9am pick up at the start of store hours. I even called the night before to confirm the 6am pick up logistics and it was verified. I didn't end up getting into a truck until 2 hours later at 8am. I ended up violating my move out window in my apartment which cost me $75 fined by my building and had to drive an extra 10 miles to a further pick up round trip in Koreatown for the 24 hour truck. The truck itself was fine, but if possible I'd like a refund for my fine which was caused by your clerical error.
I loved how quickly my reservation over the phone was and I got lucky because there was availability for the truck I needed. Customer service rep at the store and on the phone was very polite and quick!
I feel like we got ripped of with the whole rental. Purchased a round trip ($400) vs a one way ($1000) from LA to Phoenix. The round trip said it included 5 days and 878 miles. The savings seemed worth it to me return it to LA. Upon returning it to LA I was told that the rental was only for 3 days and only included 439 miles. (It's about 370 one way to Phoenix, so how was this calculation made?) We had to pay almost $300 more because of the extra miles and an extra day (rented from Monday to Thursday). How is it possible that our reservation was switched like this?
Better customer service