Customer Reviews for U-Haul of Koreatown

Rating:

3.0

I requested a 4x8 trailer for pickup in North Hollywood 3 weeks in advance. I was told a 4x8 wasn't available and that I would have to take a 5x8, and that it would be in Los Angeles. When I picked up at this location, there were two 4x8 trailers just sitting there. I asked the person in charge and he got cute with me and said, "I don't see any 4x8 trailers." I pointed to the two sitting there and said, "What are these?" and he pretended not to hear me. I explained to him that a 5x8 weighs about 100 lb more and therefore I'll be able to haul 100 lb less because of weight limits and he just said, "You should be happy you are getting a 5x8 at no extra cost." He was rude, and if I request a 4x8, I expect to have one waiting for me. U-Haul also moved my pickup 10 miles further away from where I requested it. So I didn't get the trailer I wanted, and didn't get the pickup location I wanted.

Rating:

1.0

Juan Hugarte the manger was very rude to us. It seemed like we were bothering him. Not helpful what so ever. He should not be a manager and/or in customer service. However, upon returning the truck , Jose was very nice and helpful. Good convo while he pulled up our details to pay. Juan should learn from Jose how to engage with customers and make them feel welcome.

Rating:

3.0

It is difficult using the app

Rating:

5.0

Easy installation for RV hauling. Great staff will come back again! Thank you!

Rating:

1.0

I have used Uhall on and off for years and have always been very happy with the service. However, I will properly never rent from you again!!! It was absolute the most frustrating experience I have ever had, relaying on your customers to do all the work for you, by having to enter all the info on once small phone, and then also perform the self-inspection and taking pictures. And then the truck I received, had a Nail in the tire, so after my OWN inspection, I had to Reject the truck and then start all over again with a NEW inspection of. WTF!!!!! It took me over an hour to get out of your facility. AND from looking around I was not the only one, there were at least 5 other people with their heads stuck in their phones, trying to navigate your stupid online system! You took something that was actually good and turn it into something shitty. But I guess you need to keep your investors pocket full!!!

Rating:

5.0

Good jod

Rating:

5.0

Ningún Comentario Excelente

Rating:

2.0

The lack of customer service when checking in is wild.. In the past it’s always been very simple and streamlined to rent a car, now that they have this app it’s taken away the face to face interaction and made the check in process clunky and long even though it’s probably meant to do the opposite.

Rating:

1.0

People working there it’s not kind it was bad service

Rating:

1.0

Very rude and not very welcoming. Just dropping off equipment.

Rating:

1.0

Streamline your services…, can’t be asking People to give out credit card info twice…cut out the redundancy it will reduce the possibility of client abuse

Rating:

2.0

Hire employees who actually want to be there or at least act like they do. You don’t feel welcome when you step in to ask for help. Felt like they were being inconvenienced when asked anything.

Rating:

5.0

Everything was great as is!

Rating:

4.0

The app is really bad. I couldn't scan the barcode to check in and it didn't scan the back of the CA DL.

Rating:

5.0

great customer service from the complete staff with chill vibes 👌 👍🏼

Rating:

5.0

Make the app more easy please/,accessible ,don’t punished us with our time.

Rating:

5.0

Asi como me Atendieron esta vez a mi., Tienen que Ayudar siempre a las personas No todas las personas tienen la misma Amabilidad. La persona que me Ayudo fue Exelente Persona., en Ayudarme .

Rating:

3.0

The Customer service the staff were not helpful at all

Rating:

1.0

Arrange better payment service than what exists…it’s open to Theft.

Rating:

2.0

Poor customer service. Give the truck with a 3/4 of a tank of gas and expected to be returned full. Didn't provided a reimbursement whent I asked manager was kind of rude.

Rating:

1.0

I went and reserve a one way truck on the Sunday on the Wednesday I went to pickup the truck and I was told after waiting for an hour and have the employee to decide to serve a customer whom arrived after me before telling her it is okay I can server her I can wait all of what in Spanish thinking because I speak with a French accent I would not understand the conversation Anyhow she finally look at my reservation and told me she can’t rent a truck from what location and sent me to an other location and set up the rental for three days when I never ask for three days I plan to get the rental for 2 days , when I arrived at the new location they have no blanket for rent so it was very poor start then when I returned the truck it was never recorded correctly until 5 days later

Rating:

2.0

Staff directs you to virtual check in. Three employees waiting to look at confirmation codes, instead of being able to move a line along. Vehicle was fine.

Rating:

5.0

Drop off super helpful

Rating:

1.0

There’s no parking at the location which is incredibly inconvenient so I can’t recommend it when the others like the location near west adams has parking

Rating:

1.0

The app only check in process was an absolute nightmare. It took us 20 minutes where if we were able to simply check in it would have taken 3! The staff was kind, but they could do absolutely nothing except tell us the next hurdle we would need in the app. I will never go to this location again. The app process was ridiculous, I HAD to share my location and personal info with no choices to opt out. Every customer in there was as frustrated as we were. It was horrible

Rating:

4.0

The portion of my experience that was incredibly frustrating was the pick-up. U-Hauls website does NOT make it clear & obvious that in order pick up you will HAVE to check in on line or download the app. Because this is a newer change to their system no one in the store knew it either. It left the person at the desk to tell EVERYONE there to download the app in order to check in. It wasted about 20 minutes of everyone’s time. The website didn’t work to check in so it had to be the app. PUT THIS CHECK IN CHNAGE INFORMATION ON THE WEBSITE.

Rating:

5.0

It was fast and very convenient. The staff there was very friendly and help me through till I returned my vehicle. Thank you so much.

Rating:

5.0

Having to use the pick up my truck app was the worst experience I have had using an app!!!! It froze many times and cost me money and time. It delayed my day by probably over an hour.

Rating:

1.0

They overcharged me for three days $209. That makes no sense. I’ve went about 30 miles and three days really two days in it and a half three days in total.

Rating:

5.0

Improve on nothing coming and going A1 service

Rating:

5.0

Cool people, service oriented, very professional. Glad to have a manager like this running this business in South LA. Thanks guys, thanks for doing such a wonderful job.

Rating:

1.0

The lack of customer service was absolutely shocking. The employee hooking up the trailer was incredibly careless, even slamming the trailer into my hitch without a second thought. There was no greeting, no acknowledgment—just complete indifference. To make matters worse, despite already submitting all my personal information and credit card details online, I was forced to provide them again. Then, as if that wasn’t invasive enough, they took a picture of me—something that made me feel deeply uncomfortable, especially considering I am a loyal customer who frequently rents trailers as part of my business. This experience was beyond disappointing—it was frustrating, embarrassing, and unacceptable. Please update your system immediately to ensure no customer has to endure this kind of treatment again.

Rating:

3.0

We weren’t given a lock…

Rating:

4.0

I did an after-hours return so didn't interact with anyone then, but had called into the location to confirm I could return the trailer after store hours and the employee I spoke to (I believe her name was Annie) was very kind and helpful.

Rating:

3.0

The cargo van locks did not work as intended. You could not lock the van entirely from the driver or passenger side no matter what you tried.

Rating:

5.0

Todo bien

Rating:

5.0

Great service

Rating:

5.0

Nice service during drop off almost at closing time very nice both the guys

Rating:

3.0

Poor signage for rental versus return. Bad manners from the staff when attempting to point this out. I was made to feel like the idiot when the signage is bad. Nope!

Rating:

3.0

Upon checking in, I had to wait about 10 minutes. Finally when I was treated, the person was a little rude and short. When I came back to return the vehicle I waited in the return line. There was knee customer in front of me, after waiting nearly 10 min, 2 employees both went to the cars behind me to help them skipping me. After I went up the the clerk and told him I have been waiting here before them he told me I needed to wait till he finished with the other guest.

Rating:

3.0

Have more dollies available. The labor crew that I used was excellent. Ramiro and Esteban we’re hard-working and did a great job.

Rating:

5.0

Exellent job

Rating:

5.0

Excellent Customer Service from Mgr. Juann and leasing agent Jose! Would most definitely recommend to everyone i know!!

Rating:

1.0

Bad service with the guy that I left the truck with really bad service don’t recommend him he don’t respect women

Rating:

5.0

You guys have amazing workers who are really helpful and understanding for pickup there was two young babies working really hard and then for drop off there's a young lady a man who helped me unhitch the trailer supply nice overall really good

Rating:

1.0

The associate who helped me was rude when I asked why my location pick up was changed. Uhaul called me before hand but did not leave a voicemail as to why they called. The situation became uncomfortable and I'm seriously quesitoning whether I want to use Uhaul again.

Rating:

5.0

Excelente servicio gracias

Rating:

4.0

None

Rating:

5.0

Your service was friendly and prompt. I got there before it was swamped and you may be a bit understaffed but that's just life on the collapse of capitalism, right?

Rating:

5.0

Girl who helped me in the front was very nice and helpful I wasn’t able to get her name. But will be coming back here in case i ever need to rent a vehicle.

Rating:

5.0

Excellent Customer Service always!

Rating:

2.0

Made reservation online for my parents to avoid the extra hassle at the counter and they still ended up having to go through it. Employee claimed the person driving had to provide their credit card and they could not use the credit card that was on file. This persons customer service was horrible; bad attitude, not helpful, rude, and gave my parents a hard time from the start. My credit card still ended up being charged even though she claimed they couldn’t use the information we had originally set up the reservation with. My parents said they wish used another location.

Rating:

1.0

Juan H over charged me and was extremely deceptive/dishonest when answering detail questions. A disrespectful prick that charged me before I even returned the rental. If you’re a decent business professional I would not recommend doing business with him behind the desk.

Rating:

1.0

Made a reservation for our company and customer service was horrific. Cashier was not listening to our request or our questions. Would not recommend this location to anyone. Had a similar situation previously and gave the location a second chance. I regret that. Would not recommend inquiries with Juan H.

Rating:

5.0

I come here often and it’s always a pleasure to do business. Wonderful team members top to bottom

Rating:

2.0

Reservation at the counter in person was great, next day morning picking up truck was unpleasant, you really need to improve customer service and tell them that customer needs to be shown the way your app works , app is being in service for couple years and still has some issues.

Rating:

5.0

Secure parking space for client.

Rating:

5.0

Chanell was incredible! Great service. She was very helpful, kind and made the over all experience top tier. Definitely going to recommend and be back to rent again.

Rating:

5.0

Excellent service