Called ahead to let them know I would be dropping off my rental. When I arrived they unhitched the trailer and told me everything was taken care of and to have a nice day. Received a receipt promptly by email as requested.
KEITH MCustomer Reviews for U-Haul of Lawrence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! We’ve used this location twice in two weeks and it was an outstanding experience both times! Easy in and easy out with good people doing their job well!
ERICA STo be honest, this was my first bad experience renting from UHaul. I've rented small, open trailers on quite a few occasions in the past over the years. This was my first time renting the smallest closed trailer. (Closed because I had a PA system including some electronics to haul.) I could tell immediately that there was a problem and drove immediately back to where I had picked it up. My concern was met with an overwhelmed staff. The person who helped me and asked the manager to help. I was informed that they were all so busy that none of them were able to address the problem and that the problem was likely due to a light and unloaded trailer. I thought ‘Ok.This is what I have to work with’ and drove the rest of the way home at 22 mph max because the trailer was jumping like crazy behind me as I drove it home. Long story short, I thought about the problem and what I might be able to do to get my mission accomplished using that trailer. I decided that the trailer was so bad that it was unusable and would likely damage my hitch and car if I tried to use it. I drove it directly back the next morning at 6:30am and left it with them, telling them that I was returning it early because it was unusable. The people were VERY NICE! I had my usual great experience at UHaul otherwise. But the condition of this trailer was unusable. Not only was a wheel out of balance (my guess) but overall, the condition was the worst of anything I've ever rented from UHaul.
JAMES CGarrett and his crew at your location on U-haul of Lawrence, 540 S Kasold Dr Lawrence, KS 66049 were the best customer service I have experienced.
ALEXANDER SThe service was quick and efficient. We were in and out with our trailer in a matter of minutes. I was very impressed with the efficiency of this U-Haul facility.
DAVID ETires on auto transport were in bad condition and we had two flat tires within the first hour on our roadtrip
PAULA GEverything was great with the exception we were not informed they would be closed when we returned the truck at 6:00. We were surprised to find this out when we did return the truck and were required to get online to check the truck in ourselves, take pictures, document the mileage and fuel level and answer several question. It just would have been nice if the young man that assisted us in the morning when we picked the truck up would have told us they would be closed and explained the return process to us.
ROBERT HAlert customer ahead of time about the check engine light always being on
Kathryn GGreat customer service!
GERALD TCaleb was very helpful!
Jennifer YSent experience to the GM but will type again. Mobile check in did not work on the app at 7 am. Called cust service and they couldn't help and sent me to App department and did everything she asked and still didn't work. Tried app and website on my phone and wifes as well and still nothing. She couldn't get it to work on her end and after 40 mins or so in the parking lot decided to create a new truck reservation and it worked. At this time we are 1 hr behind schedule to manhattan. Your trucks are so old, cruise didn't work and driver visor would not stay clipped in. Also the lift gate kept getting stuck at the top and had to keep getting up there and old the metal hook down so it would shut. All around a very annoying experience and anyone that reads this should go to Ryder truck as their fleet is newer. U haul just tries to milk every single dollar they can out of their fleet. Just my 2 cents.
KRISHNAN PDon’t know of anything that could be improved upon. Absolutely seamless interaction. The truck was as advertised (actually better), ready and waiting when I arrived. When I returned the truck, it was a very efficient and quick event. Absolutely no problems. Definitely recommend to anyone if they’re needing a truck/ van for moving purposes. 10+ out of 10!!!!
JAMES SExcellent service!
Matthew HEvery employee I dealt with was fantastic. Very helpful
MICHELE SThe Topeka U-Haul office called me and told me that my trailer was not available in Lawrence. This was not true. The staff at the Lawrence office are excellent.
BURKE GThe staff were very helpful. I had left important items in the car when I dropped it off, and when I went back the next day, before they were even open, the staff had bagged the items and had them waiting for me.
JEFFRY FI love this U-Haul location. Everyone is friendly and very helpful.
CAROL LBrakes on the truck were a little sketchy, but I only drove it 6 miles so it wasn't a big deal in slow city traffic.
DOUGLAS LAlways great truck rental experience at the Lawrence UHaul store. Team is friendly and knowledgeable; equipment is clean and well maintained. Thank you!
BRILEY LWonderful experience!
GABRIELLE SAll went very well. I had no issues.
GARY LMy son in law uses this location all the time so they knew him and were very friendly, especially with him.
Joyce TThe truck I was loaned had a squirrely steering wheel, so it felt like I was drifting. Had to keep attention on the drive, or else I feel like I could've hit something, or someone. Other than that, things were great
KAREN DGreat service. Keep it up?
EDWARD FDrivers side visor was broken and kept falling when I drove it, smelled of nasty cigarette smoke, dash was extremely filthy and trim on outside of passenger door was hanging off. I’ve always had good experiences with uhaul but this time was very different.
Pamela GI just returned a U-Haul truck after hours and noticed a strong odor coming from inside. I looked under the seat and saw a bag that appears to contain marijuana. I did not touch or remove it. I called the non-emergency line and they came and officer took the bag. Please check the truck better next time so this does not happen again. Thank you!
MOHAMMAD AThe staff was friendly and knowledgable.
JOHN HGreeted outside upon arrival both picking up and dropping off vehicle. Both attendants were very pleasant, knowledgeable and helpful. Very smooth process.
Jill GWas able to get the trailer I needed, and was in and out on both getting it attached and dropped off when finished.
RUSSELL CTeam was always friendly and helpful.
COLLIER CThe cost difference is excessive. August cost mpls to Lawrence was $140 June cost Lawrence to mpls was $395
JAMES HLong haired guy was very cold and unfriendly as he has been every time I’ve rented from that location. I would even go as far to say rude. The other two employees at Kasold location were friendly and helpful and the folks in Bonner were great.
REGAN MStaff slow and equipment very dirty from previous renter
BRENT MCaleb and his Co-worker were fantastic. I always have had great service from both of them in the past. They were awesome again today!
LEO SGreat employee.
JARED BNothing it worked very well
THOMAS BNot sure how you could improve on how you are doing business now - the customer service was excellent, the equipment was just what we needed, and the price was quite reasonable. This will be our “go to” place for all our rental trailer needs!
LARRY LEmployee used a personal cell phone to scan pictures of my drivers license. How does one know that they aren’t running a second application that keeps scans on their phone? Was charged a $25 cleaning fee without any communication. $25 to sweep a floor. Had they said they were charging that, I would have swept it out myself. It took less than 3min.
ALEX GThey were busy and working as fast as they could, running inside and out. Cleaning trucks and getting them out. The store was well organized; the employees were very professional.
Mike KAs always, U-Haul in Lawrence is fantastic. Got me checked in quickly, helped get the trailer off the truck immediately, check in was a breeze. Always friendly and helpful.
Brandon DI was told had I rented from that location I would not have had problems with the truck when I told them my issue. I pointed out that it would have cost more money. It was way to much money for equipment that was not in great shape.
Jennifer MThe facility was fine, and the staff was friendly. My comment is related to the equipment. The truck had a broken windshield, which Uhaul was aware of. There were stickers on it already. This is a safety concern, and should be repaired before renting equipment to another customer. The brakes on this truck need attention. They do not work well. The parking brake seems to be nonexistent.
MATTHEW HCustomer service was good. The truck was fine, except the Uhaul reeked of smoke, and on top of that, I found an empty swisher sweet pack with weed crumbles on the dash. Like someone rolled a blunt up there and left the mess. I threw it out and rode with the windows down for fresh air. It wasn't visible from the drivers side until I saw the reflection in the window as I was driving, so I understand how they missed it, but dang! Wild to find actual drugs leftover in my Uhaul.
LEAH EGot run around from staff when calling about phone left in truck. Not good experience, just seemed fishy the way they acted.
DVID DEasiest return I have ever experienced!
Dale WGood and efficient service.
Dean GPast rentals of a pickup truck for a couple of hours would cost me like $50-$75. the $19.95 in BIG NUMBERS on the trucks are a complete sham ... I had the pickup for 2 hours and drove it 70 miles. $130+ is a ridiculous amount to pay for that. I won't be back.
KEVIN CActually help the customer & give correct information. Or tell them because college kids are moving that you jacked the price up for that weekend and maybe I should wait for the next weekend.
NICHOLAS RThe U-Haul I rented smelled like marijuana. Now all of my belongings are permanently damaged with the aura of marijuana
MARIO TLocation personnel were helpful and courteous and walked me through the entire process. They also assured me that the 26 van was a one way vehicle and usually the best maintained. This vehicle had only 17,000 miles however multiple warnings and issues during the drive from KS to UT. Had to search internet for after hours phone number to talk to someone who could talk to someone else that knows about the truck. Perhaps I got the one that missed the normal routine checks.
CHRISTOPHER LThe man at the time I returned the trailer was extremely rude and threatening That was the second time he had been that away. First time was a previous rental would not recommend to anybody.
MICHAEL TToo easy! Great drop off point!
Rob HI can only comment on the interactions I had with UHaul of Lawrence during the drop-off and pick-up of my UBox. Customer service was great. Colleen was very communicative, helpful, and efficient.
Jacinta J | Overall ExperienceI would like to file a claim for both location - From/To
Mary C | Overall ExperienceExcellent
Tom G | Overall ExperienceThe U Haul representative was extremely helpful. We didn't realize we needed notify when we were picking up and she went out of her way to ensure we were able to get our UHaul Pod the same day. TYVM
Wade P | Overall Experiencevery professional. very helpful. the team kindly directed you to get in and out in no time!
John J | Overall ExperienceThanks
stan h | Overall Experience