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Richard BCustomer Reviews for U-Haul of Lawrence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every single employee was rude. I understand it's back to school time and it's busy. I work in personal services (barber) and this time of year is insane for us, too. But that never gives you the right to treat your paying customers like garbage. It isn't their fault you're having a stressful day. Literally saw a guy in there near screaming at an elderly man. Patience goes a long long way. Take a breath and maybe remember that without those customers, you'd be out a job.
ZACHARY CGreat...In and out quickly, very helpful
Michael SThe truck shook going down the highway.
Comfort FKeep up the good work!
EDWARD FVery helpful and nice!
DEE TThe team Kasold Dr are awesome!
DONALD EWhen I dropped off and tried to explain my issues the gentlemen that checked me in could have cared less. AS A MATTER IF FACT HE NEVER EVEN COMPLETED the check in and I had to call the 1-800 number 10 hours later and say that I had dropped the trailer off cause it was still showing as an active rental.
BRIAN LFriendly staff. Far better than other Uhaul locations that I have been in.
Travis AEasy drop off. I was out of there in less than 2 minutes.
Aaron BExcellent service, friendly staff. So helpful!
MICHAEL WRenting was super easy & inexpensive!
AMY GTruck completely broke down.
Nicholas HSuper convenient location and quick return process. We were in and out in less than 5 minutes!
SETH HPeople are friendly, professional, knowledgeable, and so helpful.
Brian NGreat and timely customer service!
Paul BEveryone was kind and helpful and the process was very quick and painless. 5 stars
PENNY HMinor thing, one of the door latches in the open position could not lock in place because the wheel cover was dented.
STEPHEN SDropped off a trailer and never even had to leave my truck. Took like a minute to drop it off. Great!
DAN TExcellent service. 2 young men waiting at drop off.....very friendly and helpful. Kansas nice!
SHERYL DThey were helpful and location was clean although no manager on site to help w my situation and they did tell me no one would help with my situation other than corporate, which is my next call to make.
JUDITH PWe have rented a truck twice now and everyone that we have interacted with has been very nice, very professional, and very helpful. Thank you!
ASHLEY GFriendly and efficient.
CHRISTOPHER SThe wiring was left hanging inside the trunk while I was told that it would go underneath the vehicle. I am quite disappointed with the service.
Lamine KQuick and easy drop off
REBECCA HWe brought the trailer back a full day early we thought we would’ve got credit or at least partial credit.
ROGER DThe staff was very helpful. Because I did everything on line ahead of time, picking up the truck was incredibly easy! Thank you!
JENNIFER YCalled ahead to let them know I would be dropping off my rental. When I arrived they unhitched the trailer and told me everything was taken care of and to have a nice day. Received a receipt promptly by email as requested.
KEITH MNothing! We’ve used this location twice in two weeks and it was an outstanding experience both times! Easy in and easy out with good people doing their job well!
ERICA STo be honest, this was my first bad experience renting from UHaul. I've rented small, open trailers on quite a few occasions in the past over the years. This was my first time renting the smallest closed trailer. (Closed because I had a PA system including some electronics to haul.) I could tell immediately that there was a problem and drove immediately back to where I had picked it up. My concern was met with an overwhelmed staff. The person who helped me and asked the manager to help. I was informed that they were all so busy that none of them were able to address the problem and that the problem was likely due to a light and unloaded trailer. I thought ‘Ok.This is what I have to work with’ and drove the rest of the way home at 22 mph max because the trailer was jumping like crazy behind me as I drove it home. Long story short, I thought about the problem and what I might be able to do to get my mission accomplished using that trailer. I decided that the trailer was so bad that it was unusable and would likely damage my hitch and car if I tried to use it. I drove it directly back the next morning at 6:30am and left it with them, telling them that I was returning it early because it was unusable. The people were VERY NICE! I had my usual great experience at UHaul otherwise. But the condition of this trailer was unusable. Not only was a wheel out of balance (my guess) but overall, the condition was the worst of anything I've ever rented from UHaul.
JAMES CGarrett and his crew at your location on U-haul of Lawrence, 540 S Kasold Dr Lawrence, KS 66049 were the best customer service I have experienced.
ALEXANDER SThe service was quick and efficient. We were in and out with our trailer in a matter of minutes. I was very impressed with the efficiency of this U-Haul facility.
DAVID ETires on auto transport were in bad condition and we had two flat tires within the first hour on our roadtrip
PAULA GEverything was great with the exception we were not informed they would be closed when we returned the truck at 6:00. We were surprised to find this out when we did return the truck and were required to get online to check the truck in ourselves, take pictures, document the mileage and fuel level and answer several question. It just would have been nice if the young man that assisted us in the morning when we picked the truck up would have told us they would be closed and explained the return process to us.
ROBERT HAlert customer ahead of time about the check engine light always being on
Kathryn GGreat customer service!
GERALD TCaleb was very helpful!
Jennifer YSent experience to the GM but will type again. Mobile check in did not work on the app at 7 am. Called cust service and they couldn't help and sent me to App department and did everything she asked and still didn't work. Tried app and website on my phone and wifes as well and still nothing. She couldn't get it to work on her end and after 40 mins or so in the parking lot decided to create a new truck reservation and it worked. At this time we are 1 hr behind schedule to manhattan. Your trucks are so old, cruise didn't work and driver visor would not stay clipped in. Also the lift gate kept getting stuck at the top and had to keep getting up there and old the metal hook down so it would shut. All around a very annoying experience and anyone that reads this should go to Ryder truck as their fleet is newer. U haul just tries to milk every single dollar they can out of their fleet. Just my 2 cents.
KRISHNAN PDon’t know of anything that could be improved upon. Absolutely seamless interaction. The truck was as advertised (actually better), ready and waiting when I arrived. When I returned the truck, it was a very efficient and quick event. Absolutely no problems. Definitely recommend to anyone if they’re needing a truck/ van for moving purposes. 10+ out of 10!!!!
JAMES SExcellent service!
Matthew HEvery employee I dealt with was fantastic. Very helpful
MICHELE SThe Topeka U-Haul office called me and told me that my trailer was not available in Lawrence. This was not true. The staff at the Lawrence office are excellent.
BURKE GThe staff were very helpful. I had left important items in the car when I dropped it off, and when I went back the next day, before they were even open, the staff had bagged the items and had them waiting for me.
JEFFRY FI love this U-Haul location. Everyone is friendly and very helpful.
CAROL LBrakes on the truck were a little sketchy, but I only drove it 6 miles so it wasn't a big deal in slow city traffic.
DOUGLAS LAlways great truck rental experience at the Lawrence UHaul store. Team is friendly and knowledgeable; equipment is clean and well maintained. Thank you!
BRILEY LWonderful experience!
GABRIELLE SAll went very well. I had no issues.
GARY LMy son in law uses this location all the time so they knew him and were very friendly, especially with him.
Joyce TThe truck I was loaned had a squirrely steering wheel, so it felt like I was drifting. Had to keep attention on the drive, or else I feel like I could've hit something, or someone. Other than that, things were great
KAREN DI can only comment on the interactions I had with UHaul of Lawrence during the drop-off and pick-up of my UBox. Customer service was great. Colleen was very communicative, helpful, and efficient.
Jacinta J | Overall ExperienceI would like to file a claim for both location - From/To
Mary C | Overall ExperienceExcellent
Tom G | Overall ExperienceThe U Haul representative was extremely helpful. We didn't realize we needed notify when we were picking up and she went out of her way to ensure we were able to get our UHaul Pod the same day. TYVM
Wade P | Overall Experiencevery professional. very helpful. the team kindly directed you to get in and out in no time!
John J | Overall ExperienceThanks
stan h | Overall Experience