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James HCustomer Reviews for U-Haul of Madison Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience!
Lilly BOur moving blanket bag in the bag had only five blankets instead of six.
Spencer WThe van I rented wasn’t capable of moving my things. You dont rent straps which is CRAZY… so I took the van to the location just to turn around and turn it back in. There was nothing to strap my items to in the back to prevent them from rolling around. The dolly I rented didn’t even have anywhere to go without being tossed around the back of the van.. complete waste of my time and money. Also, the van wasn’t even pulled out for me when I arrived, I had to navigate it out of the parking lot and drive it between other vans that were completely too closely parked. It almost felt like a setup since I didn’t pay for the unnecessary insurance yall tried to upsell me on multiple times. Your website added items to my cart and tried to upsell me things I didn’t even express interest in. And your staff, other than lending me their personal straps, which I couldn’t even use, were cold and very determined to make the sale despite my concern with it not being able to work. Overall, you guys suck. I’ll just ask a stranger with a truck for help next time cause they’ll actually be able to do it.
Mitchell BProvide newer truckd
maria vVery friendly and helpful!!
Marcia KI had a great experience returning the trailer. There attendant was very thoughtful. Walked around the trailer with me expected it. Make sure there was no damage that I made may have had I showed the problems that were found by me and I picked it up in Florida and everything was good at the drop off location.
Al MQuick, friendly, and professional service - both at pick up and drop off. All questions were answered and staff went above and beyond. It was my first time renting a uhaul and will be using this location and service again in the future.
Anya KAlways accommodating staff.
Frank FGreat service and location
Jim DAlways helpful and professional
jim sGreat job guys
David WThe staff was polite and handled everything in a quick, professional manner.
Kathleen Gefficient and professional staff
Robert GFriendly and helpful staff, immediate service, disconnected the trailer and had me on my way in minutes.
Matthew Wgreat customer service. Thank you.
ying vGreat customer service! ..Polite friendly and knowledgeable..Rental experience was flawless. THANKS CALAB !
chris gEverything was exceptional, especially the wonderful customer service from Caleb and his team.
shannon sStaff were friendly and helpful
Timothy MThe parking lot is confusing.
Jessica KThe same gentleman was working at both pick up and drop off. He was friendly and efficient. He made the process very easy.
Robert PThe lock box to get the key after hours was very difficult to open
Susan GNothing - great experience.
Ken CQuick and professional
JAMES CGreat straff...very helpful...made the process very easy
David FFree rental contests.
Clarence LCJ and Nathen were so helpful in this situation they did their best to help us navigate the situation and even offered to help move all the stuff from the U-haul with a bad starter while expressing how sorry they are that this happened to us. They made this whole situation a bit lighter on us!
JOANIE SThe new truck was cool, but the automatic lane guidance was turned on when I started driving. I'm sure the feature is designed to help you, but honesly it alsmost made things more difficult. I later figured out how to turn it off. I would just recommend leaving that off for the customer, and then they can turn it on if they desire.
FRANCIS MI don't recall his name, but the guy working at 8am Saturday was extremely helpful!
JOSEPH Bthe experience was great and the least stressful part of the move. This location was super friendly too, my in laws were expecting it to be more hassle but the staff was so nice they and helpful. They unhitched the trailer and all we had to do was drive off, really grateful for how easy they made it.
VAWN EThe guys at the desk and the location are perfectly fine, exactly as you’d expect. The specific vehicle i got shouldn’t be used for anything more than a quick local trip, probably during the summer. The weather stripping on the windows has dry rotted and been so beat up that the windows don’t close. That said, the vehicle was totally functional.
ERIC JVan was very clean. It did have an extremely strong cigarette and marijuana scent in the front and back of the van which can cause issues for asthmatics. It was otherwise very well maintained, zero issues, excellent ease to obtain with the people inside. Would rent again from this location.
CHRISTINE MBooking the appointment and picking up/dropping off the trailer was hassle free.
RICHARD NI’m extremely disappointed that the appliance dolly I reserved was not available upon pickup. On moving day, customers rely on confirmed reservations to execute their plans safely and on time. Arriving to find essential equipment missing creates unnecessary stress and risk. Had I been moving heavier appliances such as a refrigerator or washing machine, I could have been forced to cancel the move or pay out of pocket for last-minute alternatives. That is not a reasonable position for a customer to be placed in after making a reservation. Thankfully, I did not have large appliances this time, but this situation easily could have resulted in financial loss or injury. This is not cool, you guys have vans and trucks but not enough equipment? Doesn’t make sense to me
IDER OTruck was pretty filthy and tires were almost bald
Chris CBoth guys that work in the office were amazing and I appreciate them for all there help. Great staff.
KIA MMore inviting and intentional customer service.
LAUREN DThe guy who helped me was awesome!
RYAN AWorest experience ever
Robert CSize of the 4 x 7!trailer was misleading. It was too narrow. The customer service rep.made everything right.
BRIAN AWe broke down. It took several hours to figure everything out. I have requested a refund and still haven't heard anything back.
KAYLA WI had a check engine light come and I returned the truck to the nearest location. I was charge a very high fee . I feel that was not fair.
SHERRY AGreat customer service. Very friendly staff.
TERRI LGreat experience! Service, truck selection, moving and storage material all at this one stop shopping location.
MICHAEL HThe rep did a great job helping us check in and get hooked up!
JEROME TOur movers were amazing.
TRACEY SThey treated me very well!
LAIN HGave me a van with no wiper fluid on a snowy day where it became hard to see about midway through my drive. Talked to a guy on the phone and he said they would do something on their end when I return it which they didn’t. The lady I talked to after returning the car seemed to care less after I told her the car had no wiper fluid. All she asked was if I filled it up with water when I told her I had to use my own wiper fluid.
WYATT OMirrors on either side of the vehicle would not adjust. Very disappointing. It did not feel safe to drive this vehicle when you can’t see out of mirrors in the expressway.
Mikayla ANo comment; pleasure always working with uhaul
JAZMINE BThe location was excellent 5 years ago. It was trashy. Employees seem to see how little they can do. Type the order, then point to the vehicle. They dont clean their vehicles. Outdated . Only go there becuse its close. Needs upper mgmt sincere attention.
TONY NAmazing experience. Thank you so much for understanding our situation.
FATIMA LThe people who work here are great. Fast, informative, and take care of everything for you. 2nd time renting here in 2 weeks for my move. They made my experience a good one!
KRISTIANNA KI was checked in quickly and efficiently by a very friendly gentleman. They have a dedicated check in lane and the whole process only took about 5 minutes.
LESLIE ZIssues: 1) The "Change Oil Soon" message was on from the time I rented the van. The van had some loose items left by a prior renter. 2) I was delayed by 90 minutes for my scheduled after hours pick up. That caused the App to not allow me to complete the pick up. To complete the pick up, I had to call U-Haul and have the central TruckShare department authorize the pick up - 60 minutes of back and forth. I note that in the App, there doesn't seem to be a simple to way to enter a new time for the after hours pick up if the renter is delayed. That should be fixed. Otherwise: everything was fine.
Eric S