Customer Reviews for U-Haul of Minneapolis

Rating:

4.0

Great experience. But can smelled like a wet dog & there was dog hair all over the seats.

Rating:

1.0

Very frustrating with the system Uhaul runs. I tried reserving a piece of equipment a couple weeks in advance at a certain location that is right next to where I'll be but instead I'm directed 20-25 miles across the cities in brutal traffic to pick it up. Then, I get up charged for trying to do you guys a favor by dropping it off at the original pick up location since it is right next to where I was moving. Brutal customer service on the phone. Was not accommodating at all. The people at the pick up and drop off locations were nice. They are not the problem.

Rating:

4.0

I felt I was nickeled and dimed to death. The original "half off" price went from sixteen dollars for a month to over a hundred by the time all the "extra charges" were added on.I probably would have been far less frustrated if I had just been told the total price up front instead of "suprising" me with the extra charges.

Rating:

5.0

They did a excellent job they were very friendly, and professional they explained everything to me when I came, I I called in with questions and they answered them all and gave me solutions to what I was speaking about and my concerns about if I go over on time and then I will be renting another one on Monday the 2nd I give them five stars

Rating:

5.0

Thanks for the rental!

Rating:

5.0

The staff at this location is great!

Rating:

1.0

Don't allow this location to be selected as a dropoff location if you're later going to change it with no prior agreement for a change in location midway through a rental. There is no visually apparent reason this location cannot be a dropoff location,.

Rating:

5.0

I'm not happy that I was charged for fuel when I was given the vehicle at 1/4 full tank. I brought it back just a bit under a 1/4 tank and I was charged $30 for the fuel and 4 GL charge of $16.20

Rating:

5.0

Great Service Good to see my fellow black people working a d doing such a good job with positive attitudes..

Rating:

2.0

I am 66 years old, with white hair, a visible limp, and license plates clearly marked 'handicapped'. Returning a 5x8 open utility trailer I pulled into the 'return zone' and unhitched the trailer. One of the yard employees, who drove into the lot in a U-Haul truck with the cardboard sign clearly blocking the windshield, tells me to 'just push the trailer back into space (about 75') and you're (I'm) good to go." I left the trailer where it was and drove off.

Rating:

5.0

Nothing as of now

Rating:

4.0

It was quick and easy. There was ample parking. Staff were efficient.

Rating:

3.0

The air conditioning was not working in the truck, and it was extremely hot for my 10-hour drive. Also, the ignition was loose and very difficult to engage/turn. I felt like I was not going to be able to start the truck on 2 occasions.

Rating:

1.0

Absolutely terrible customer service. Would NEVER rent through this location again.

Rating:

5.0

Clientele friendly and efficient. Super smooth transaction. Would definitely use again.

Rating:

1.0

All the male staff were rude and outside smoking. Talking very loudly about their personal lives. No thank you or clear instructions. It’s like we were bothering them by being there.

Rating:

3.0

Needs more space.

Rating:

4.0

Smooth pick up and drop off

Rating:

5.0

Excellent service. Wonderful and friendly staff. Thank you.

Rating:

4.0

Trucks have seen better days. Interiors clearly aren't maintained, and almost every truck in the lot was covered in graffiti. I was a little embarrassed showing up to my fancy new apartment complex in that uhaul, if I'm honest. Staff at the facility were efficient and cordial. I was pretty bummed out that despite having pre-booked two furniture dollies, I was told at checkout that there weren't any left, and my opnly option was these massive appliance dollies. If I had known ahead of time, I would have come prepared with a backup.

Rating:

5.0

Trailer was in good condition and was pulled out and ready when I arrived.

Rating:

1.0

The U-Haul was covered in snow and ice. They didn’t have the parking lot was a disaster too. Item was not ready for pick up made me almost an hour late.

Rating:

3.0

Well I returned the vehicle late staying in constant contact with both the local business and u haul America. On the day I was returning the vehicle we had a blizzard the roads were ice covered and to dangerous to drive on. I called and notified U-Haul America I would drop the truck at a location closer to me as to preserve life. They literally told me it had to go to the pickup location 20 miles away. Well my life to me was valued at more than 20 miles and I took to a U-Haul 2 miles away. They of course used that to charge me an additional $230. When I see a business with that type of stupidity when dealing with driver safety I know they don’t care about their customers just that $230. And not sure who the local guy was apparently the owner of U-Haul as he kept calling the truck “his truck” nice to know the owner of U-Haul is local. What can you do to improve 1) Customer relations classes 2) Value human life more than a truck 3) Stop trying to rob customers thank you for the rental you guys are Ermm one star out of 100,000,000 stars

Rating:

4.0

possibly do a quick clean before renting again; not expecting spotless truck but set expectations high from the start.

Rating:

5.0

Fast and attentive

Rating:

1.0

They’re reporting I drove the truck 70 miles and I did not. GM refusing to look further into why there is odometer discrepency because of the “pictures”. I drove the truck a maximum of 20 miles. Staff mishandled or misused vehicle, this should be looked into further.

Rating:

5.0

Quick and easy. Offered a couple tips and away i went.

Rating:

5.0

It was a weekday& not end of month so when i came inside both employees looked bored to death. They could have smiled when greeting me .

Rating:

4.0

Be sure that service is done regarding the tires. A message was showing on the dashboard right away; I figured since it was there before I took the vehicle that they knew and didn't think anything of it, but there could be a problem. It was the only van on premises, and I had a deadline for using it. Also, after a snowfall, the windshield wipers need cleaning/de-icing for a customer. They did not work well due to ice on them which was dangerous. When we got off the freeway, we cleaned them.

Rating:

5.0

Van could have been cleaner.

Rating:

5.0

Location staff were friendly, helpful, and responsive. This was my first experience with U-Haul and the staff made it feel accesible by answering all my questions and helping me adjust my reservation as needed. Moving is no fun, but they certainly alleviated some of the tension and intimidation I felt around renting for the first time. 10/10 would rent from the Nicollet Ave and 35th St staff again.

Rating:

5.0

This was an excellent UHAUL pick up / drop off location. Stellar reps! Helpful, kind and efficient. Five stars for the staff. Thank you, Kim Ford

Rating:

3.0

Vehicle maintenance could be improved. The wipers needed to be replaced, etc.

Rating:

1.0

This time it was not good I put gas in and they said it wasn’t right the windshield came off on me the back did t have a lock like it does was broken off

Rating:

5.0

System went down during pick up. Staff were friendly recommending a nearby restaurant approximating the wait would be about an hour before the system came back up. Easy pick up and easy return! In and out fast

Rating:

5.0

The employees are very helpful We have been renting trucks for a long time and we are treated like trusted returning customers which makes moving a less stressful part of life Thanks!!!

Rating:

5.0

More space for parking Otherwise a o k

Rating:

3.0

Everything was alright, but the right side mirror was broken and was moving all over the place, was kinda scary and dangerous

Rating:

3.0

Outside of the facility itself, your website app and online application are absolutely the worst I’ve ever seen or tried to use. In addition, U-Haul forces and online Rental to go through so many hoops and answering no thank you when all I wanted to do was rent a vehicle. The app would not take pictures of my license therefore could not get that done online and had to wait in line at your facility. I want to make this perfectly clear. I have used U-Haul for many years and I will never use you again. Most pathetic retail company that I have ever dealt with in terms of tools and the sales process/booking process. You guys are the worst.

Rating:

5.0

The van was maintained but not clean and someone smoked in it before I drove so it reeked like cigarette smoke. I had to have the windows open when it was freezing out.

Rating:

2.0

Store is always dark because they don't turn the lights on. Almost every time i come this store i get approached by uninvited strangers and as a woman it makes me feel very uncomfortable. When i got into the box truck for the first time, the truck wouldn't register the door as shut no matter how hard i slammed it. When i got out and shut the door, there was a gap between it and the body, so yeah the door needs to be fixed. The "SERVICE STABILITRACK" message was also displayed on the instrument panel every time i started up the truck.

Rating:

3.0

Had I been traveling alone I would have felt uneasy due to unknown individuals on street. Staff should ask customer if they want assistance to go and view truck and went they get ready to leave. Staff person was great.

Rating:

4.0

The first Uhaul I received wouldn’t start, so I was issued another one. Employees were friendly & helpful.

Rating:

5.0

We’re going to use you service again, since somebody stole our trailer.

Rating:

4.0

Pay people more so they are happy to work there. This information was NOT cleaned from a current employee.

Rating:

5.0

Very smooth pick-up and drop-off. Only took a few minutes.

Rating:

1.0

This place is terrible I would not even want my enemy to go there. Just horrible

Rating:

3.0

The trailer had brakes that aggressively locked up.

Rating:

5.0

The customer service was excellent, My experience was great don’t change a thing

Rating:

5.0

Everything was perfect ! 😍

Rating:

1.0

Terribly unprofessional staff. Sitting around eating pizza, cursing, talking to one another without focusing on me! It seems this is the UHaul to avoid based on the other reviews which I wish I'd read before reserving! Also, told me I had to pay an extra $15 fee because I was renting a new van. When I asked where this is written, I was told, "I don't know, my boss said so so you just have to pay it or rent the truck which dooesn't have that fee." Like. WHAT!? Didn't do a check over. Just handed me the keys. When I returned, they still didn't do a check over. TERRIBLE.

Rating:

5.0

People were friendly, helpful, and informed. Easy access, checked the equipment, and quick to get people in and out. Would go here again.

Rating:

3.0

I requested for dolly on my order when I got there I was told there is no dollies available. This was not a good look when trying to move

Rating:

1.0

Employee was horrible and didn’t even give us enough miles to get where we were going

Rating:

4.0

Please make extra effort to repair the air pressure supply so the rented trailer and the towing truck (mine) tires can be at capacity before departure. One trailer tire was low in pressure, but was not a problem after air was added.

Rating:

1.0

Get off your phones.

Rating:

4.0

Nothing, keep up the good work!