The location was not what we requested. Found out 16 hours prior to pick up that it would not be in our town but a 30 minute drive to a downtown/not as safe location. When we called we were told that was the only option- no reimubursement for the extra hour of travel time, no option to pick up the night before.
Heather SCustomer Reviews for U-Haul of Minneapolis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was fine. The booking system and UHAUL customer service were awful. I originally rented a trailer. The day before picking it up, someone called and told me my location no longer worked and I had to drive 2.5 hours to pick it up. That's a 5 hour round trip before I began driving my kid to college. The folks on the phone were awful telling me I should have booked earlier if I wanted it so bad. I was also originally told no trucks were available. Finally, a 10 foot truck materialized.
Jonathan GOur experience using U-Haul was traumatic and stressful. Even though I had reserved a 10' truck months in advance, I was notified the day before that my local pick-up location was changed to a location that was NOT local. THEN, the day of the reserved pick-up at 11am, I received a call from Tyra stating that second location was being changed AGAIN to a location that was at least a 30 minute drive from my home. What was reserved: a 5 minute drive to pickup a 15' truck. What I actually picked up: 20 minute drive to pickup a 20' truck as this was the only other option given to if I was not willing to drive 30 mins for the 15' truck. When we arrived at the Mpls pu location, the attendees did not care that we had been INCONVENIENCED, stressed more in an already-stressful situation and not pleased with the situation. We stated we will not be using U-Haul as our first choice in future moves and at the request of at least a 10% discount as a good-will gesture, they stated that was not possible as any changes came from "higher up". The experience was horrible and we will be telling friends, families, neighbors, co-workers, strangers to think twice about using U-Haul.
Rebecca VTruck was sputtering didn’t feel safe. Had to keep truck little longer than expected asked customer service if they’d waive the extra cost of a day because the truck was in poor condition. They hung up on me.
Stephanie CStaff were great - friendly, helpful, and responsive. Very professional and fast.
Paula GEvery truck on the lot had graffiti. The salespeople did not stop their personal conversations (or even look at me) while I completed my transaction. I had to ask if I was ready to go.
David RThe guy working was awesome but the truck!…. Was a POS. It was cover in graffiti, even the window and it would not start unless you pulled up on the shifter arm. It drove horribly. Thanking i had a short distance to go. Obviously this location doesn’t care about the condition of the truck they send out.
JULIAN RGreat service
Timothy BDidn't really need help, but had to go find someone to give the keys too
AMY GRemind renters that the parking lot is tricky
Juliet WCharged me 3 gallons of gas when i brought the tank exactly where it was when i picked up. I called and spoke with the person who took my keys and he said he will have the manager call me back. Manager called me and said that the fuel was just notch below and for that they had to fuel 3gallons of gas. I drove about 15miles and only had to fill 2 some gallons and he had to charge me for 3 gallons for just a notch, when there was not any difference at all. When I picked up the fuel was a notch below to which he said he that i should have come back to him and have it fixed. If these little notches of fuel gage is what makes 3gallons of gas. The manager and the person who took my keys (john) both started talking over me when I was explaining it to them and were rude. Will not be coming to this location again, or might prefer some other options moving forward.
Taha HThe trunk wasn’t swept, but overall the car was good and the agent at the counter was very nice
Ahmad DWe have rented here a few times, the location is great, staff courteous, equipment in good working order. Thank you.
SANDRA GI arrived right at closing time to drop off my vehicle and instead of accepting my keys the employee told me to use the after hours process which took a lot longer.
Anderson CVery cramped location with small Lot that is not easy to get into. Several trucks in the lot had graffiti all over them. Staff took keys and said we were good to go without explaining the check out procedure or going out to look at the truck. Just felt a little sketchy.
William NHelpful friendly staff!
Stephon GI was treated with courtesy and respect. Treat all your customers that way.
Larnscie SWonderful
angosa dDownloading the app made it so easy and convenient. It simplified my busy schedule and I got the job done on a timely manner. Thank you!
Richelle PParking
Rafael dInstruction on using the outboard mirrors and setting them in place would be helpful. The one of the drivers side would not move. The one on the passenger side kept vibrating out of line as we raveled.
Walter RU-haul is my kind of place!
Selena DUpon registering for a time slot, I arrived to this location to wait in a line for 15 minutes only to be told that they did not have the requested size of vehicle given that a client had extended their time. This is understandable however should have been disclosed prior to having to drive to the location in person. Second item that was not disclosed is the lack of parking to be able to park in the lot while you use their vehicles. Every car was tagged with graffiti as well, lacking a maintained and professional presence.
Zachary KI made the reservation weeks out for the truck and two dollies but when I got there they said they ran out of the dollies. What’s the point of reserving something if it’s not going to actually be reserved for you? Also the AC in the truck didn’t work and it was a 90° day.
Fay MThe manager was not in the store at 7:00 am, I stood alone in the store waiting for him. Spent 15 minutes waiting- when he arrived he was rude, not at all helpful, and acted like I was incovienening him. There was not moving pads to rent like I was told I could, and this will be my last time I rent from U-Haul.
chris hThis location has been so amazing to us.
Selena DGreat service! Friendly
Chris SAc in the truck did not work well. Fan barely ran. Truck was covered in graffiti. Staff on site was watching a movie on his phone filled with foul language well processing my reservation. He did not communicate well and barely spoke to me. Gave me the key and said I could find it in the lot. Very little direction. This part is out of your control but a guy in the apartment across the street made threatening remarks and told me to get away from his car as he swore at me. I was standing between his car and the rental truck at the time.
Brian RWhen checking in, the person I spoke to barely spoke to me and explained almost nothing. When I told them I had trouble hearing them, they took no effort to ensure that I heard them
Josie HOnce again, excellent service from John. Overall, a great experience!
Mark PThere was no AC in the vehicle in the dead of summer!!!!! Which prolonged my move. I’m a breast cancer survivor and ended up extremely overwhelmed and sick from all the heat!!!!
Jami WClean,wonderful place
SHARMARKE SKeep up the good work renting vehicels at great prices! Being able to pick and drop off the vehicels are so easy!
Dana DEquipment maintenance
SIMEON NJohn was awesome!
Mark PStaff were kind and helpful when I returned the truck.
Jacqueline WIt was easy to rent online and it was easy to pick up and drop off.
Jolene HThe truck at no air conditioning and I am very unhappy to move in the heat and not being able to cool off.
Quinn BThere was a line for picking up and only one employee.
JOSEPH HGreat service, affordability, fast
Daniel JI've always had a good experience shopping at this U-Haul location on Nicollet Avenue Minneapolis, MN. Malaki is a wonderful manager. Francisco and the other staff are also wonderful people. Always working with me when reserving a truck or trailer. They're quite experienced in their field of work, I must say. Respectfully,
floyd tTruck had strong and bad smell Coworkers were helpful and flexible for pick up
Layla OEasy to do the online self service pick up and drop off, we had no issues, and the agents were friendly and fast with any questions or concerns we had! Pro tip: park a little bit away from the side of the building to get a better picture for the verification at the end.
Nigel CGreat staff...very helpful!
Steve WI reserved two furniture dollies and a truck. They only had one dollie. The person at the desk did not care, did not say sorry. I had to drive to another location to pick one up, which cost me extra miles and gas on the truck. I asked for a discount or that the dollie be no charge - he said he can't do that. I left and was pissed off. I reserved two dollies because I needed two dollies for some heavy items.
Steven PExcellent customer service
Andrea AThe facility itself is too small to accommodate the large number of trucks and auto transports. It was difficult to drive through the lot because of the limited space. However, the customer service was excellent.
Andrea AThe individual at the front desk, Malachi, was rude, unhelpful and attempted to be antagonistic toward me when I was confused on how to download my driver's license. Exact comment, " Why are you trying to be difficult" He is lazy and I would never recommend this U-Haul location to any sane person. We picked up twice from the same Nicollet location and both experiences were miserable. So, clearly nothing will change at that location. 10/16 U Hauls were covered in graffiti and we were told that we would just have to pick up the next on in line regardless of the profanity sprayed on to the U-Haul's. Would love some sort of refund.
Matthew LMake sure customer has all necessary keys. Make sure customer knows what steps to take before they drive away. If the trucks aren't meant to have locks, then take them off. Answer the phone at the location.
Courtney KNice
SALMA DThe person at the store Sunday was extremely wonderful to work with. No comments other than appreciation.
Adam CLocation was very good for the local move I was doing. They did not have the Van I was hoping for, but the slightly larger truck worked fine. A problem I had was they asked me to move my car to the street since it was remaining during the rental and when I got back, the truck had been moved and I had no idea where it was. They told me to look at the truck's number and sent me out to explore the entire lot. Truck ran well and did the job. I liked the electronic receipt and speed of settling on the after hours check in. The app would not succeed on sending the photo of the odometer, but it allowed me to bypass that and complete the check in.
Noah SHelpful
hassein hParking at the location is the only thing I can think of. This is area can sometimes be limited when it comes to parking. and when parking is available, you can be locked in based on how tight other cars park near you. Otherwise, the staff at this location are always nice and freindly every time I show up to rent a truck.
Theophile NVery quick, friendly service!
Debra FAfter hours was chaotic and almost impossible to exit.
ryann LEasy process. Francisco was helpful and courteous. Good experience
Vicki LThe van was dirty and in fair condition. There was a sticker covering the center of the rear view mirror. Staff at pick-up and return were efficient. The location is convenient (inside the city with bus access).
Deanna NCounter team was friendly and respected my time.
Gary Mthe entire rental process went smoothly and very organized. All staff were very pleasant and helpful
BEAUFORD J