booked. a rolley and pads they were not supplied
GARRETT KCustomer Reviews for U-Haul of Northampton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy. Very friendly. Will definitely use again
Francis PHave more than a desk clerk available at all times, a person who can assist with the rental equipment and not just ring-up your bill. No one was available to torc the ball to the hitch bar when i picked up the trailer. I had to call the site manager to get help, but that almost didn't happen either... ended up having to do the job myself so I could get on the road.
TErry SFree trucks! Just kidding. Nothing I can think to improve for Victor and team.
JOHN CThe two attendants were wonderful! The one person helped me get the truck was patient with my challenging situation. Ariela worked to support me when l realized l couldn’t drive the 10foot truck and needed to switch to the cargo. Appreciate you both. Thanks so much!
Safara FIt was very crowded at pick-up but the staff was helpful and courteous. Would recommend informing customers may experience long lines and encourage they use the app for mobile pick-up.
Charles VVictor made rough physical contact with me in the parking lot. In the parking lot, h repeatedly accused me of hitting his car. I pointed out he was being aggressive and hostile. He asked me, "is it because of the color of my skin?" He repeatedly attempted to provoke me. He escalated the conflict. At first, when I arrived, he stared me down. Then he asked if I hit his car. Then he followed me out to my car to argue and say the provocative things above. If you have cameras on the parking lot, you will see him making physical contact with me. Why was he standing so close to me? He provoked and escalated, and the phsycial contact could be assault and battery.
JOSEPH TVictor was excellent, professional, made the experience terrific
James BCould you make sure to fill at least half of the gas tank, so customers don't have to stop at the gas station during their move? That would be really helpful!
Nikoletta SConfirm the clients email address at pickup. The contract was sent to an address 10 years old and I put more gas in the truck at return than I had to.
Mary BThe app is garbage. Don't require the app for documentation of vehicle damage.
Matthew BBiggest problem was that the truck we reserved in advance was no longer available due to the GM allowing a rental extension, and we were not told until an a hour and half before our reservation. We were only offered to go to a secondary location which would be an additional 30 miles away which would cost us about an extra $40. So we were not only inconvenienced, due to UHaul’s errror, but our only solution (if we wanted to keep the same truck size was to pay more money and travel farther on our move day. The GM at this location did not seem interested in accommodating or even sympathizing with the los issue. We ended up accepting a smaller truck, so that we didn’t have to go further away. The first truck we were assigned had not been cleaned and had a full, old coffee cup in it. Additionally, the check engine light was on. However, the GM of this location promptly switched us to a different truck. Overall, very disappointing experience both with U-Haul’s company policies regarding the reservation system and the previous rentals ability to extend, and with this specific location’s customer service. Will certainly be avoiding U-haul and this location in the future.
Elizabeth KThe staff are very helpful and friendly- thank you, guys!
Rickey CThe person working there took a quick look and said I was good to go. I didn't even need to go inside. Super easy.
Andrew TThe experience at the Northampton location was very smooth and the fellow who helped us (Sunday morning at 9 am) was very helpful and pleasant! He even wished us a nice day upon leaving! HE took his time with us even though he was the only employee we saw there. I would highly recommend this location!
DONALD PFriendly staff. Easy process to reserve, use and return moving van for 8 day rental. Recommend Northampton U-Haul for your moving needs.
Nancy JCustomer service was excellent in Northampton…no complaints.
Glenn FRented from this location between 6-8 times and had a great customer service each time...
David JI have had mostly excellent experiences with this location, so much so that because I was in a hurry both checking out the truck and checking it back in I let down my guard and didn't carefully document every feature. In this case, after leaving the truck I received a receipt adding charges for gas that weren't warranted - I had replaced the fuel I used for the 19 miles I actually drove. I was not able to reach the local store despite several calls there. Fortunately, I was able to clear it up with the central customer service folks. In the future I will be more careful to document and, most importantly, wait at the location when returning equipment to make sure the return information is accurate. On a separate issue unrelated to service at this location, I hope UHaul will reconsider its annoying decision to place a hand truck and package of blankets in the back of every truck regardless of whether they were requested or not. The items are simply in the way and possibly dangerous when loading the truck because of their placement. If I need them, I will rent them. If not, keep them out of my way.
Timothy WI returned our truck on Sunday, Aug 9 around 4:15pm. The customer service representative was the most rude person I have ever, ever interacted with. He was on his phone watching something when I entered, and treated me like I was interrupting him and a complete nuisance. I had a question about an incorrect charge for items I did not pick up, and he would not listen to me, interrupted me, simply said that he didn't see it, although I was showing him on my phone that it said "paid" in reference to these items. He said he could not help me, and when I asked who could, he said "Nobody." I said, "Well, somebody has to be able to help me with this charge", and he said, "Nobody. Now I have to go clean your truck and close." Finally, when I asked again, he said to ask corporate, and when I said, okay, how do I contact them, he simply would not reply. I have never been treated like that, and I would never recommend these services to anyone.
Christina LThe person that helped when the girls picked up the trailer was very helpful! As a parent, I appreciate his patience and all of the explanations he gave them about driving across country pulling a trailer! They do not remember his name but he did an excellent job!
Lori BGreat customer service.
Dana SVictor was especially helpful in explaining the process and choices.
CJ LThe people who work there are great.
Stacy FIncluded in my move were a few house plants that had spilled the smallest amount of soil in the truck while driving only a few miles away. I brushed out the soil but still got charged with a $25 cleaning fee. The owner is rude and is squeezing money out of customers for normal use of a truck.
Thomas MMy overall U-Haul experience began with a reservation of a 15 ft truck with Gil’s auto repair in Belchertown. When I arrived at 8:30 I was told by the only person on the premises that he knew nothing about the uhauls and Gil wasn’t going to be there until 3:00 PM. U-Haul 24 hour service sent me Northampton, where they said that I could get a 15 foot truck by 9:30. When I arrived at Northampton, I was informed that they did not in fact have a 15 foot truck available for me through no fault on their part( the 24 hour service was trying to give me a truck reserved for a prior customer) Instead they rented me a 20 foot truck for the same price. To reiterate: The Northampton U-Haul location was first rate in every way. The Belchertown location was unacceptably poor in every way. My overall U-Haul experience, as a result was mediocre at best.
Paul WIt took a while for the attendant to come out from the back. I had to yell a few times. He was good though when he came out.
Lynn WClean vehicle. Great customer service. Victor was professional, pleasant, knowledgeable and a pleasure to speak with. A grateful shout out and kudos to Victor!
Daniel MThe service manager was awesome, helpful and chill.
Christopher OWorker did an excellent job.
David CI had fairly easy processing with little to no wait time. Return was similar in simplicity and speed.
Michael MThanks to Victor and crew, more than just a truck rental.
JOHN CNone currently.
James Si was overcharged for fuel use and had to call customer service to get a refund. try to be more accurate with fuel gauge readings
Philip CThe truck I rented was clean but poorly maintained. The emergency brake release was busted. You had to release the brake by lifting the pedal with your foot. The oli life light came on and said 0%.
Thomas CThe store customer service was top level! He was there by himself and there was a lot of customers. He was patient and friendly. He deserves attention for that!
Kelly TGreat customer service .Friendly, professional and helpful.
Mark SThe windshield wipers on the truck were non-existent, just glad it didn' rain more than it did... The truck ride was terrible when empty but at least bare minimum when it was loaded, terrible suspension. The stray you used on the floor of the cab should be eliminated, it's to slippery and not needed.
T SThe employee forgot to log my trailer return in, resulting in a stressful series of texts, calls, and chats that devoured 1 1/2 hours of my time. Otherwise the employee was excellent.
Bart PSuper friendly and above average on All accounts.
Angela CGreat service and attention to detail.
Martin MEasy in easy out. Thanks!
Brian BEasy rental, pickup and dropoff. Good location close to i91.
Kenneth CGreat customer service- conveniently located
Barbara JI was not prepared for the identity verification component. Fortunately, my wife was able to take the call. It would be beneficial if there were more details provided so people can anticipate what is involved w/ self-checkout.
Adam BPick-up was easy. The attendant was kind and knowledgeable. The app works well.
Gregory TThere are more vehicles, both the private ones and the rentals, than the lot can accommodate. Entering and exiting are difficult due to traffic on road and poor sightlines.
Wendy FBoth gentlemen I worked with were professional and friendly.
Steven MUnfortunately I had to have both tires replaced for the trailer which delayed my move significantly. I feel this U-Haul facility as all rental companies for this type of equipment, check their stock for any and all flaws. This could have been a disaster.
Kevin SI rented a truck 2 days in a row. The process was quick and easy for pickup and drop-off.
Neil SBest location in the US!
Elizabeth PVery helpful - quick in and out
Barbara JA chair or seating for customers waiting to get picked up after delivering a vehicle.
John Ashort staffed, long lines, not very useful staff, WAY too long to serve each customer. After waiting 20 minutes in line was told there was nothing available to rent for the time I needed it (even though online it said there were trailers available), so they told me to try a different location (chicopee) because they had trailers available - drove over 30 minutes to that location only to be told (after 20 mins waiting again) they did NOT have any trailers - but they told me Northampton *did* have trailers which I was able to reserve - so then I needed to drive BACK to northampton to finalize the rental. Completely dis-organized sh*tshow.
Edwin BHad to drive 40 miles to pick up truck,they should compensate for extra travel they originally booked me in greenfield ma. Then last minute changed to north Hampton ma. Last minute,Lil inconvenience
Tammy SGreat customer service
Daniel B