There was a huge chunk of ice overhanging the roof of the truck when we picked up - the truck also had large chunks of ice on the wipers and base of windshield we had to clean. customer service was very poor.
Trailer Rental & Towing in Northampton, MA at U-Haul of Northampton
Moving to or from Northampton, MA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Northampton, MA 01060 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Northampton, MA
Cargo trailers in Northampton, MA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of Northampton!
Utility trailers are perfect for towing large or oversize cargo in Northampton, MA 01060. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of Northampton provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Northampton, MA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Northampton, MA online today!
Trailer and Towing Supplies
Went above the call of duty to find lost keys
Customer service person was not friendly at all. Seemed annoyed that he had to explain things.
Experience at the location was excellent. People working there were personable, professional and responsive. When I had to change my reservation over the phone in the morning, the operator was also excellent. Personable, knowledgeable and responsive. Overall excellent experience.
HOnestly, it was just about perfect
The manager charged me $100 for two dents that were nearly invisible to the naked eye. I did not cause the dents and they could have been caused by a small pebble on the highway seeing as I could barley see them. When I attempted to negotiate with the manager he became aggressive and told me that he would get an estimator if I did not pay the $100 and I would get charged way more. My advise would be to train employees on customer service and not become aggressive towards customers.
Fast and efficient. Easy pick up.
Austin was competent, but abrupt and rude when we arrived. The link to check in via phone wasn't working, so we went inside. I started to explain and he interrupted, "Just tell your name." I gave him my name and started to say something. He interrupted me again and said, "All I need is your name." I wasn't trying to tell him my life story, but a better approach would have been to say, "I'm so sorry you are having this problem. Just give me your name and I will get you on your was as soon as possible." A little customer service training would be helpful. We have used this U-Haul location numerous times since 2016 and everyone else has been competent, helpful with any questions, and most of all, polite.
Friendly and helpful staff. Clean truck.
You need to hire another employee. One person was answering the phones, moving the vehicles, working the front desk, finalizing the contracts, and inspecting the returned vehicles. In time I was there, I saw him assist seven customers, myself included, basically by himself. Give that guy a raise, and hire him some help. He deserves 5 stars. The business does not.
The person I dropped the truck back off to was super nice. very thankful for his patience and manners! Thanks!
The truck was clean and ready to go. The general manager at this location on king st in northampton ma on the other hand was a complete a$$hole. Only recommend dealing with this prick if no other u-haul is close by
The original 26ft truck we were supposed to rent wouldn't start he could only give us a 15 ft truck but did give us a discount for the inconvenience.
Please do a run through of the truck so customer knows where gas cap , window adjustment works etc. I couldn't figure out how to use the key they gave me . It had a button which made the key pop out as a knife does. Not anything g I'd seen before or would have known.
The product was fine as was the price. My only trouble was with the service person I dealt with. Made me feel like I was stupid for asking the questions I had, although one should expect a customer to have questions and should answer them patiently. He technically performed his job but not with a good customer service approach at all, in my view.
The manager was very passive aggressive. He seemed angry at me before I said a word. I would ask basic questions and he would respond in a way that made me feel like I was stupid. It was as if my very presence oppressed him and every time I said something was a burden. If he wasn't the manager I would have complained to the manager. He did his job efficiently and well, and it could have just been a bad day, but it felt gross.
Austin, the General Manager, was terrific! He was patient and helpful!
Both of the associates that I interacted with were incredibly helpful and professional and efficient. They are what earned the 5 star review.
Our 15' truck was extremely dirty, with ashes all over the center console and even a cigar wrapper still in one of the cup holders there. The floor was covered in salt, the interior smelled like smoke, and the seatbelt was caked with a brown residue of sweat, dirt, and who knows what. It clearly had not been cleaned even minimally, and was in terrible condition. There was a huge hole in the driver's side seat cushion. The rear door hinges were rusty and someone had tried to lubricate them with WD-40, which in the meantime had leaked down the sides of the compartment, staining the wooden tie bars and floor and making the whole thing smell like oil.
Robert was very helpful.
He could have been more personable and happier to be working. Seemed like he was working just for the money. Sad.
The truck ran fine, the check in process was smooth. The check engine light came on partway into the drive. The latch on the rear liftgate did not stay closed even though I had closed securely. I had to use my belt to hold it close. We were close to losing things out the back as we were driving on the freeway and someone had to wave us down. At the end of the day when I dropped off the truck I had a surprise charge of $25 to clean it because the guy said I had â€œFilled the dumpsterâ€ which was already mostly for before I got there. Given all my household, I would like the $25 â€œcleaning feeâ€œ refunded. It was totally a surprise fee, not stated anywhere on the grounds or in the contract. Overall, I would worry the next time I have to rent U-Haul. I also think the price per mile is exorbitant.
Excellent help and service at the Northampton location. Thanks
Terrible customer service - bad attitude
This drop-off was one of the easiest I've ever done. Incredibly quick and the gentleman that helped me was very friendly and helpful. My one negative comment would be that there needs to be clear signage for the entrance/exit. The driveway is one way but that wasn't clear and I ended up going into the exit even after specifically looking to see where to go. This location is on a very busy street so trying to reverse back out and going into the correct entrance, especially with a 26' truck, can be dangerous. Otherwise this was great. Thanks