Customer Reviews for U-Haul of Oakland

Rating:

3.0

The truck was in semi poor condition, 150k+ miles showed. The door trim insulation was damaged the vents were not working and the truck was super loud. Employees were fine but not friendly.

Rating:

2.0

This location is at a really dirty place in Oakland, where trash is littered on be streets outside. The staff is often rude and unhelpful. The gentleman

Rating:

2.0

Dirt in trailer. Staff was unfriendly.

Rating:

5.0

Had a great rental. Pickup was easy with Erik, I think his name was (morning of Weds 8/20). Professional and efficient!

Rating:

5.0

Keep up fast in and out everything will be nice.

Rating:

2.0

Nobody help on the return location for over 10 minutes when I ask when are they going to help the lady told me they were understaffed and I needed to wait not very helpful I end up making a return on the app very disappointed from personal on this location

Rating:

5.0

Make some repairs to some of the trucks. It mean a lot to know my truck is in good shape.

Rating:

2.0

u-haul did not have the truck at the pickup location, and it did not have drop off at my location, sugggested new locations for both pick up and drop off more than 10 mile away and then charged me for the extra mileage that u-haul itself created. this has to be corrected

Rating:

5.0

This is my new favorite location.. shout out to Jesus for making my experience easy efficient and possible.. he is officially my go to from here on out..

Rating:

5.0

Tell more people about the app for returns

Rating:

5.0

They only thing you it hard was the breaks you had to step on that to break. If go all the way in thank you good customer service both way pick up and drop it off thank uou

Rating:

5.0

Everyone there was a huge help and all around great people. All should be treated as a valued members of your team. With being short staffed and extremely busy, all were able to still focus on every individual with great attention

Rating:

5.0

Thank you for a very pleasant experience. Prompt service, cheerful and polite customer service.

Rating:

3.0

My family and I have been using U-Haul for over 10+ yrs. When I initially called customer service (Kate-Lynn) to put in a reservation for a truck, I told the representative it was for a 1 bedroom. I expected a 15-foot truck instead I was given a 10-foot truck which does not have a ramp. The manager at the pick-up location mentioned the 10-foot truck was new. The inside of the truck was made different. My prior experience with a 15-foot truck, the seat went all the way across but not in the 10-foot truck. Due to the gap between the seats, my disabled mother was very uncomfortable, and it made it an inconvenience experience to assist her during travel. Additionally, in the 15-foot truck it was easier for my mother to hold onto something to stand but not in the 10-foot truck. Overall, our experience was lousy. I did attempt to get a 15-foot truck but there was nothing available close to my location.

Rating:

5.0

Jesus A. and staff were very informative, helpful and provided excellent customer service! I recommend this location highly for any of your moving needs.

Rating:

5.0

Can't remember his name. But he was super helpful, after the leg support wouldn't come down.

Rating:

1.0

People are unfriendly and unhelpful. The uhaul worked but was clearly not well maintained. Felt like they gave me the worst one.

Rating:

1.0

All the staff were very rude, unprofessional and full of attitude.. I called multiple times and the lady was very rude in the phone, full of attitude and her overall customer service sucks!!! My son picked up the truck, same thing, the guy who assisted him sucks, rude and unprofessional!!! My son in law dropped off the truck and same thing,,the person who assisted him was rude, professional and customer service sucked!!! Overall, these 3 diff people needs some attitude adjustment, needs to get re-train on how to provide good customer service and needs to be professional.. we are paying customers therefore we need to be treated right, and with respect!!!!!! Unprofessional all around, very rude and very poor customer service!!!!

Rating:

5.0

The trailer was fantastic and completely met my expectations. My ball hitch is very low, so I had trouble keeping the safety chain from dragging when the trailer was fully loaded. I will see if I can reconfigure the hitch to make it higher.

Rating:

5.0

Great helpful staff and service! Eric went above and beyond.

Rating:

4.0

Staff was very helpful. VERY Glad I was able to TALK TO A HUMAN on the U-Haul customer service line when there were a few hiccups.

Rating:

5.0

The woman who checked me in was particularly helpful. She could see I was struggling with the phone and getting all the information right, so she stepped up and took the photos of the van for me, etc. I would recommend her highly. Unfortunately, I do not have her name, but she was on duty at my location at around 9 a.m. on Wednesday, August 6.

Rating:

5.0

Nothing needs improvement. Everything was tidy and the staff were pleasant and efficient. Truly a pleasure.

Rating:

5.0

Great customer service! Very professional

Rating:

5.0

The staff is experienced and friendly.

Rating:

5.0

Extended hours on Sunday.

Rating:

5.0

Jesus and his team always takes care of us. We are a company that rents tucks regularly. Appreciate the professionall attention to detail. Thanks guys

Rating:

5.0

Jesus was a big help!

Rating:

5.0

Pleasantly surprised - super efficient and communicative staff, easy to get in and out. Great experience. This is my new Uhaul spot.

Rating:

5.0

Good 🙏🏻

Rating:

5.0

I know this part of Oakland and was a tad leery going there, however I'm happy to say I felt safe and the customer service by every body (but especially Nadia) was top notch. Professional, friendly and quick. The vehicle was really clean. We had a check engine light come, but Nadia came right out, diagnosed it, said we could still drive it, and noted it on our account as part of the pre check. Then she helped w the pictures. We had no problem w the vehicle and this part of our move was the smoothest, and least expensive! I would use this location and uhaul again if needed without hesitation

Rating:

5.0

I love this location. The manager is very courteous and customer service friendly.

Rating:

5.0

Extremely efficient

Rating:

4.0

Pulled into the return lane and was disconnecting the trailer when a disheveled loud rude woman approached me an declared I was inappropriately returning the trailer. The entrance lane is signed and striped and she was directing rentals out the gate. I disconnected the very small 4x7 trailer trailer and walked it into the spot she requested. She wanted me to back it in with my car which was much more dangerous than walking it in. I had the trailer for a week and was comfortable with it. Suggest you remove this person from contact with customers or provide training so she can more effectively, and less rudely, communicate. Otherwise everyone else was great. The trailer was perfect in size and function. Many thanks.

Rating:

5.0

Todo está muy bien

Rating:

5.0

To me everything is grate awesome , location excellent for silver city . Thanks for your help.sincerely…

Rating:

2.0

Location is in a bad area of Oakland. Move to a safer location.

Rating:

5.0

Jesus was really helpful and went above and beyond to make sure we had the tow dolly and car loaded correctly.

Rating:

5.0

Ron was incredible during my return process. He was nice and efficient.

Rating:

2.0

Shorty customer service with hidden fees. Stay away!!

Rating:

5.0

They had a long line today with customers nearly out the door. Erik put three people at the desk and cleared the line in 4 minutes. Fantastic service, with a staff who cares about customers at this location!

Rating:

2.0

Inspect the vans thoroughly before renting them out. And at least make sure the windshield is clean.

Rating:

4.0

No comment

Rating:

3.0

Female employee is very rude

Rating:

3.0

Don’t rent from Richmond location or any other small outlet. Twice u-haul didn’t deliver what I reserved. And I reserved, both times, well in advance. Because I was moving from Northern California to Los Angeles. And I needed exactly what I had reserved. But, both times I received a late, evening before, my scheduled pick-up date; that what I reserved was not available at my preferred location. Instead I could travel 50 miles to pick- up a compatible truck but, not what I needed for the move. So, yeah u-haul screwed me!!! Because I was mislead I had to make multiple trips to complete my move. And, this is a practice from u-haul, you reserve - they don’t have what you need on the day you need it but, they have your money and have you over a barrel so you basically have to take what they give you because you don’t have any other choice. And their customer relations literally ‘sucks’ !! I had one agent compare my dilemma, of not getting what I reserved to their search for Section 8 Housing. Yeah.. In the event I have to do this again I’m really going to search for an alternative .

Rating:

3.0

The back left tail light wasn't working and we had issues at every gas station we stopped at with the gas pump. None of them could latch to the cap properly and kept popping, meaning it took us about three times as long to pump gas, which was a pain in the rear and annoying as heck.

Rating:

5.0

People were friendly and efficient

Rating:

1.0

The guy working the front with the long hair was one of the rudest people I’ve ever encountered. Please consider at the very least, suspending him. He allowed two men to film me when I was asking about my reservation. He refused to give me a truck when I had made a reservation because I made it too last minute (bc the van assigned to me at the Webster 76 location wasn’t returned on time, and there were no other vans available, so I made a reservation at the U-Haul of Oakland bc the app indicated there was a vehicle AVAILABLE TO RENT AT 5:30). He will tell u that I was an unruly customer, but i was simply asking him why he was denying me a van when I had made a reservation in a stern tone (was not yelling), and a customer behind me got annoyed because I was trying to explain the situation to him (spent maybe 3 minutes at the counter before the person behind me rudely told me to move on and there was nothing he could do for me). The customer started swearing at me under his breath, so I told him once to “stay out of the situation if it didn’t concern him,” and then told him to “shut up” after he continued to do so. The customer then started to record me, and refused to put his phone down. My friend called the U-Haul at Oakland location about 5 minutes later, and asked if there was a truck available for her to book immediately. He lied, and said there were trucks AVAILABLE. She then called him out for calling, and he changed his story and said he said that bc people who reserved the vans were no shows, which is why he said that. Why deny me a van when he was told her there weee vans available? The whole situation left a bad taste in my mouth. He never apologized, and refused to recognize his bad customer service. I have rarely met a person so incompetent at his job.

Rating:

5.0

I love the car is very clean and is new thanks you

Rating:

5.0

Erik and Nadia were great - so friendly and helpful to all the customers in the shop.

Rating:

3.0

International Blvd. In Oakland is the heart of gang land. Having to dodge the homeless, and "day workers" hassling you for their "help" is not conducive to a great experience. However, once inside, employees are nice, and helpful.

Rating:

3.0

Clean the windshield so there’s not dozens of bug splatters across it

Rating:

5.0

Good costumer service

Rating:

5.0

All good

Rating:

5.0

I try to come here whenever I need a trailer. The people who work here are great. The equipment is always god. I just wish they would sell me the small trailer in the back for camping!

Rating:

5.0

The drop-off process could not have been any quicker or easier. Staff was helpful and knowledgeable. Jesus was particularly helpful. He was assisting another customer with putting some boxes in their car, a courtesy I rarely see anymore. When he helped me he was very friendly, casual yet professional and accommodating. I have rented here before and after my experience would rent here again for sure. A knowledgeable and pleasant staff makes all the difference. five stars from me.

Rating:

5.0

Super friendly staff. Excellent