Pickup was easy and great - staff was friendly and professional. The problem started when I attempted to return after hours (5:30pm) after a long day of moving. Doors were locked as location was closed. I have done after hours drop off with online confirmation many times before and the front parking lot was pretty empty so I started the process on my phone. A few minutes in, an employee (Fred something, tall slender man) came out of the office and yelled at me. He said â€œyou know you'll be liable for that if you leave it here!â€ I replied that I was doing the 24/7 after hours check in. He replied â€œwe don't do that here, and they told you that when you rentedâ€. I told him that in fact they had not told me that. He said â€œyes they didâ€. So then I kindly asked him that since he was still there could he open the gate and I would drop it in the back lot. He replied â€œnope, I'm off the clockâ€. I then re-hooked up the trailer and left. I can confirm that I was never once told that after hours drop off was not allowed, and in fact the paper work says nothing about it - instead it gives basic directions on how to complete the check-in online. The employee was very rude and unprofessional - if the policy he was telling me is in fact true (which I still don't know the answer to) there were certainly many more appropriate and considerate ways of telling me. I won't be coming back to this location.
Trailer Rental & Towing in Oakland, CA at U-Haul of Oakland
Moving to or from Oakland, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Oakland, CA 94601 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Oakland, CA
Cargo trailers in Oakland, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of Oakland!
Utility trailers are perfect for towing large or oversize cargo in Oakland, CA 94601. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of Oakland provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Oakland, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Oakland, CA online today!
Trailer and Towing Supplies
The lady that helped was great, it was very busy but she still made sure everything was ok.
Easy to rent, easy to call to make a reservation, They hospitality...
The Lady that helped me was Great.
I used the U-Haul app with hopes that it would make the process easier and faster, but it was so glitchy that I ended up having to wait in line and go through the standard process. The app was slow, and some prompts were unclear. Additionally I was unable to upload new pictures of possible existing damage to the vehicle, nor was I able to upload a picture of the odemeter. The odometer picture was a necessary part of the app process, and I was not able to comeplete that. I ended up driving off since no one was able to assist me, so I ddin't know if I would be charged additional fees because I didn't finish the app process.
The woman who assisted me at the counter was rude. Checking-in online was pointless because I had to provide my ID and a credit card at the counter anyway.
The self check-in online process seems a bit slower than expected but was easy to navigate
Tough neighborhood. Excellent customer service. No complaints.
Great group of young fun, enthusiastic, and very welcoming folk working there
Not review of Rock Blvd - Nick was great help super guy - but of uhaul & uhaul So Virginia St. I set a move ordered equipment month in advance chkd in and confirmed early . I was driving 16hrs to get to Reno to get uhaul truck/auto trailer to move stored furnishings/stored car. 13hrs into trip received a txt canceling uhaul equipment from So Virginia St uhaul. Tried to call the location holding for 45mins no answer rolled to knowledgeless (and of little help) customer service call center, to be transferred to a que to talk to schedulers (call was ultimately dropped while driving in the Sierra Nevadas). After all night & next day calls , waiting on endless holds I had 1 scheduler who found a smaller truck due back end of day the next day and I jumped on reserving it (why this reservation is different from my other reservation I m unclear). Good news the truck came back on time (they don't always) Rock had a early return trailer , took both and got loaded late in the evening a day late & $200 extra storage fees. Questions- why cancel customers forcing them to jam call centers forcing long holds frustrating customers & employees ? Why not plan days out NOT taking reservations if no clear equipment supply exists? Why not have staff funding solutions & calling customers with a solution (as opposed to finding solutions adhoc)? Why allow locations hoard equipment (yes exists drove to locations holding trucks for overdue customers refusing to rent them to others)? Why allow the situation manage the system as opposed to actively manage the situation ? It all sucked.
Mobile checkout and check-in does not work according to the staff at the desk. The accessories ordered were not in the truck. Just not a pleasant experience. The equipment needed was over 20 miles from my location costing $50 in mileage fees not related to the move. The truck requested from Walnut Creek CA and had to go to Oakland CA for the pickup. U-haul does have have any real competitors. The service makes it apparent.
Customer service rep at this location may need a refresh of how to read store hours. I was sent to a closed drop off location.
Thanks for u you our last minute help.
First, honor the agreement you make wirh your customer. I made the reservation on your 800 uhaul phone site. On arrival at the 5330 location they unilaterally changed my reservarion from two days to one. They were not friendly or understanding at all. Very poor experience overall. Would never recommend that location to a friend.
Recommend your management team at 53rd international Blvd Oakland CA management team for training on proper customer service and cultural sensitivity classes. It was the worst experience next to the San Leandro CA Uhaul office
The person who checked us in was not so nice. But the people at the drop off were great and friendly. The area is too out of the way for us to use regularly.
Your online system is crap. You let me make a reservation for a location that is not renting. Changed to another location and said 9:15 pick up that was provided on your system to only get there and vehicle not being returned until 9:30. The third and final location. While I did everything online still had to wait in long line
everyone who worked there was friendly & helpful.
All Mirror super dirty. Inside consoles very dirty, used dirty cleaning water. Customer service was nice and fast
High volume, busy Uhaul location. Truck was clean, had to turn over the ignition multiple times for the truck to finally start. Only suggestion is to regulate the â€œhelpersâ€ in the lot, one became really aggressive when I declined his services.
Excellent and helpful staff
They should stop stealing people's money I rented u haul on Friday 10/30/2020 got late instead of charging another day u haul rent which is $60 they charged me $250 just busy with alameda county election so if they not return my money U haul will regret for charging me will pay way more for stealing MY MONEY !
All Great service! Gracias!
Rental worked out perfectly, thanks!