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IRMA MCustomer Reviews for U-Haul of Pico Rivera
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everybody great at the store Cesar, Julio, GG, Ben and Larry
ERIC MThe only issue we had was the mirror wasn’t fasten enough and it kept spinning around and that was super dangerous, but we made a call and let them know we had to tape it down to make sure we could see when changing lanes and driving on the freeway. Besides that it was a smooth experience and that’s why we continue to use uhaul as our moving provider, they always understand and help with what we need!!
JOSE GExcellent work
SANTIAGO PSpeed of service. Took over an hour to get my rental making me late to a paid event I needed it for.
LETICIA PNothing
Lawrence CCustomer service was outstanding 💯
PATRICIA OGeorge is a great good will ambassador for U-Haul.
BENJAMIN KRepresentative was quick to call and help
Phillip LVery good service
Ashok BIt was absolutely amazing service.I just lost the house in vernal utah , so I had to come here to nebraska But they were very helpful
WILLIAM CThe staff was AMAZING. Friendly, patient and engaging. But these are the recommendations: Explain where the parking brake is located; how to engage and disengage the parking brake; where the gas tank is located; what to do if the ignition key won't go in, which happened to me and I panicked wondering if I was going to make it to my destination. I had to gently and slightly turn the steering wheel and then attempt to put the key in the ignition again. SUCCESS!
MARIA AGG, Julio, Cesar, and the manager Benjamin, make a great team
ERIC MMore attendants. I waited inside for 20 mins. for 1 attendant working with another customer outside at 9am on a Wednesday. A line formed as well. To be fair, maybe it was an off day.
Rodrigo PPoor customer service
CRISTINA JThey really prepared the truck well. I went from Vegas to Michigan in three days. The U-Haul was amazing
RICHARD BAlso not much! Staff was quick to help and unhook the trailer. I was on my way home in minutes!
WALTER PFriendly and professional staff !!!
CARLOS Vkeep the price lower
DAVID MI always receive excellent service. Ben and his staff are always very friendly and helpful. I will continue to visit and book at this location for all of my rental needs.
DAVID RNothing to improve everything is good! I rent it at least 1 time a week for my business and no complaints! Fast end easy! Thank you
NORMA GRude customer service, who ever is in charge of this location has to pay attention how service is conducted. Both times I was there workers act like if they are doing us customers a favor. Greeting clients in a respectful way is the key to success. Very poor customer service I won’t ever use this location or recommend to my family and friends.
JULIO CTrailer was up to par. The last trailer was horrible this one this time was great.
Victor FI did after hours drop off but the customer service professional (I think her name was Keisha) was super helpful when I had to switch locations!
ABIGAIL HGreat customer service .
WAYNE MThanks for your help moving my car! Really nice guy! He made it easy.
Christine KJulio was very helpful
FRANK HThe girl that helped me when I picked up the van was so sweet
SHIRLEY SThe process of getting my rental was extremely easy.
RANDY Uadd more space for drop off,
Heiarii GThank You!!
Yvette VMake sure Pilot Cabin is clean, there were two smashed cans under the seat (One was a beer can) and black lent inside flying around.
Miguel LSupply coffee and donuts! Ha, ha
DANIEL GThe worker/employee Cesar, is the best
ERIC MShe was very sweet professional and helpful a true delight to work with
RANDY LCustomer service could have been better. Two guys standing around fumbling with computer while I waited 10 mins approximate. But the guy who actually assisted me was great. He politely answered all my question.
REGINO HNice
ROGER VGood experience overall. The rental truck was in excellent condition.
DANIEL INothing. Everything was perfect.
PABLO CPoor staff training. I along with 2 other customers waited over 1 hour to get help. I also told the counter person there was a white male stealing items and he did not care. I asked if I should call the police and he did not care. There was a girl in the morning who went out of her way to help, but the rest of the staff there really don't care about the facility or customers. I have been coming here for years and its never been like this.
JUAN CQuick, no hassles👍🏼👍🏼
DESHAWNTA PVery easygoing and kind staff. They made the process very simple, especially for a first time customer.
ALEXIS MWould prefer that all your locations have the agents verify vehicle condition with the customer together rather than having this customer take pictures. This is the way it used to be done.
Chris TService was great and quick very friendly thank you
LILLIAN TGood
ROBERTO CThe guys at the desk very helpful I was in and out fast
THOMAS JThe young lady that assisted me did a excellent job on helping us. Lucky for me she also helped on the return. Goodwork
JORGE SQuick in and out, in 5 mins, , the return was fast as well, easy peasy
ERIC OJust a bit clearer instructions specific to each location, maybe a map that shows open areas to park equipment.
GERARDO VContinue the current level of service!
DANIEL GGreat customer service
ALBERTO GThe staff here are great! Very knowledgeable, friendly, and helpful!
Victor LExcellent customer service and professional work
ELBERT HBen did an excellent job! He explained how every thing worked and the safety features of every thing.
DANIEL GNone
JOSEPH MExcept customer service.
Louie HOnly bad experience I had was that the gentleman that helped me at the Pico Rivera area didn't seem to knowledgeable about making this rental. Once Jennifer came on the scene she was great.
zita r | Overall ExperienceThank you for your services! We will keep you in mind for next time!
Tricia B | Overall Experience