Customer Reviews for U-Haul of Pico Rivera

Rating:

5.0

Excellent customer service and professional work

Rating:

5.0

Ben did an excellent job! He explained how every thing worked and the safety features of every thing.

Rating:

5.0

None

Rating:

5.0

Except customer service.

Rating:

3.0

My experience with U-Haul on the 19th of May was terrible. Your customer service representative booked me a truck and an auto transport when I got to the location in La on Atlantic boulevard My truck and the auto transport was not there. I had to wait several hours. I finally got a truck at that location and them had to drive to the location in Pico Rivera to pick up. The auto transport was not compensated in any way. I had to drive all the way back to Sacramento and all. I dealt with U-Haul for 4 and 1/2 hours before I hit the road. It was horrible

Rating:

5.0

I recieved supreme service from Cesar Nunez. I was the first customer there and although the line grew behind me, he did not rush me and a second employee came to help. He was very curtious and efficient wihile engaging in pleasant conversation. I was on the road within 15-20 min.

Rating:

5.0

Cesar is the best for costumer service

Rating:

1.0

Punctuality is key. My appointment was May 8 at 5pm, I rushed from work it was a waste of time though. There was a system glitch and my hitch was in east los Angeles instead of Pico Rivera, I had my wife take vehicle the next day May 9 it took two hours, no wiring, pin or ball just the hitch installment.

Rating:

1.0

We arrived to meth heads haning out in an open uhaul truck. I asked the girl behind the counter if that is ok, and she said that the boss gave them unitl the end of the day. They were there when we left at closing time. We were then told that they guy who was supposed to attach our trailer was at the liquor store next door. 15 minutes later he strolls up and says he can't do it. He had a bandage on his wrist. The girl behind the counter tried to help but evidently did not do it correctly. Half way home the trailer came unattached, slammed into the back of our car, made us fishtail, and we slammed into the curb. An hour and a half later, U-haul roadside assistance came by to help us reattach it. By this timne it was dark and we had not yet started packing the trailer in order to get up early the next day and drive a thousand miles to Devner. No apology, no compensation. When we got home two days later the door wouldn't roll down. The hook made it stuck and so we had to empty the entire trailer at 10pm after driving all day. I don't think we will ever go with U-haul again. No call back once I complained on the phone to the uhaul team. Care about people. Compensate us for our troubles and time. Do better with customer service. Don't let meth heads hang out on your lot to harrass people. The male meth head tried to "help" us but couldn't hardly stand.

Rating:

5.0

Great customer service.

Rating:

5.0

Lady that check my trailer was excellent.

Rating:

4.0

Very good customer service was renting trailer for quick pick up of some furniture and they were quick since I’m a returning customer my info was already on file

Rating:

5.0

Yes that location was good and fast but it happen to 3 times l order on my trailer on Atlantic East LA and I have to go somewhere else to pick it up. They don’t let me know ahead of time.

Rating:

5.0

Great

Rating:

5.0

We have used this UHaul on Beverly before. It's always been a good experience.

Rating:

5.0

No comment

Rating:

5.0

Friend employee

Rating:

5.0

Everything was well and organized.

Rating:

5.0

Nothing everthing seem fine...

Rating:

5.0

Nothing at all the customer service at this location is excellent

Rating:

5.0

Very satisfied ⭐️⭐️⭐️⭐️⭐️ over all Benjamin made it clear and and easy at the time of the rental. After drop-off Gigi made it simple and easy.

Rating:

5.0

Great service

Rating:

5.0

Perfect experience. Absolutely pain free.

Rating:

5.0

Great Customer service !! Went twice in 2 weeks cause I was moving and both times I was helped with good attitude.

Rating:

5.0

Great job by all the staff.

Rating:

5.0

The price. We felt it was pretty high

Rating:

5.0

Great service, From pick up to return. I recommend this location. Thank you for good service

Rating:

5.0

I was told by the Rep that I could turn in the tow dolly in San Degio at any place that U-Haul services. That was not the case, I went to two different locations and was told that they could not receive the equipment. Even the place that another uhaul rep said would be able to except the equipment, I was denied. If this the case I should of been told from the gate that the only place I could drop off the equipment was the U-Haul center. I wasted so much time it is shameful.

Rating:

5.0

No complain overall they had an excellent customer service. I am very satisfied with the experience.

Rating:

5.0

Always nice and helpful

Rating:

5.0

Just Like Always PERFECTO!!!

Rating:

5.0

None

Rating:

4.0

Easy to schedule a rental vehicle.

Rating:

5.0

I'd like to see U-Haul provide a lock and key to protect our merchandise once we leave your premises. Thank you,

Rating:

5.0

Everything was perfect. Great customer service and the u haul app is user friendly.

Rating:

5.0

Everything was great!

Rating:

4.0

Was told my local mileage was 87cents instead of 1.39 a mile but still got charged 1.39 a mile

Rating:

3.0

Man on night shift was rude and slow

Rating:

5.0

Good customer service from the Representative...

Rating:

4.0

Ben at the desk was very helpful.

Rating:

3.0

They told me they were only going to charge me for 1 day . I called in to tell them I was stuck in traffic and they still charged me for 2 days after they said they were not going to charge me for two days. Thats not cool.

Rating:

5.0

Excellent service 👍

Rating:

5.0

Tener personal que hable español tambien

Rating:

4.0

Second time I’ve used this location. Service is quick and easy. I recommend making a reservation before arriving to secure your vehicle.

Rating:

5.0

Fast & easy to rent.

Rating:

5.0

Staff was helpful, cheerful and super nice.

Rating:

5.0

Just like always, 10 years I am using this place as my only and main Uhaul! All Is great like always!! Perfect, Thank You So Much!!!

Rating:

5.0

Fast service and surpassed my expectations.

Rating:

1.0

The car dolly I rented must not be maintained or inspected properly. My car came lose after exiting the freeway. I put my vehicle and surrounding traffic in BIG DANGER. I cannot believe this happened.

Rating:

5.0

Fantastic customer service. Staffing is limited but when you do get service they are great

Rating:

3.0

I was given (3) different trucks because there was something wrong with each one. Low tire pressure, no gas to check engine light being on.

Rating:

5.0

Customer service here is always great for me. Thank you to the staff

Rating:

5.0

N/A

Rating:

4.0

Price per mile is too high

Rating:

5.0

Todo esta muy bien

Rating:

5.0

The staff was friendly and attentive

Rating:

5.0

Thanks to Julio and his Manager. Great customer service.

Rating:

2.0

My rental wasn’t what expected I rented a tow dolly and the left side retaining pin that holds the loading car ramps fell off 3 miles from leaving the store I had no time to return cause i was on a time rush I had to fix it my self to continue my tow I toon it back as promised and the receiving employee was notified his only remark was oh I get it repaired in the shop, he was too busy on his phone inside the shop and outside the safety sensitive area just saying

Rating:

5.0

Better mileage pricing would be nice. Thank you.

Rating:

5.0

.

Rating:

5.0

Explain insurance and what to do in that situation.

Rating:

5.0

Nays

Rating:

4.0

Only bad experience I had was that the gentleman that helped me at the Pico Rivera area didn't seem to knowledgeable about making this rental. Once Jennifer came on the scene she was great.