After we unloaded in Scottsdale and returned the truck we found large oil puddles in our driveway. This truck had some issues that need to be fixed
Robert TCustomer Reviews for U-Haul of Placentia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was terrible. The lady the rented our trailer was rude and used one word short answers. The manager was encouraged in personal conversations with the employees instead of encouraging them to customers. When I asked about the difference in pricing she acted put out and turned to the manager for the answer. He the spouted 18.95. When I asked a follow up question he cut me off and said 18.95 again. Then the lady proceed to try and charge me $28, when I asked why it wasn’t 18.95 like he said. She roles her eyes and said insurance. I asked if it was manditory she shaid no and took it off. But it seems like something they should explain and ask if you’d like it before the automatically add it on. Outside one of the guys was speeding through the lot in a rental truck dangerously. I’m not going back to this spot.
COREY OBad location, bad service.
PAUL NFast service
Tuan LI got another new employee this time. I worry if they are not supervised by an very experienced employee. It worked out fine when we got some help putting the trailer on my truck hitch. He thought the new guy some things of importance.
Gregory SI was very disappointed to receive this U-Haul almost on empty and did not match the contract I tried to call once I got on the road only to receive a service center. That was no help. When I returned the vehicle, I mentioned this and showed the pictures but upon reviewing my online receipt, I see that they charged me a fuel charge and I’m very disappointed
THOMAS LI stipulated 24 hours for the rental and the agent put down 1:30 pm for return. Trailer was returned in 5 hours. I was overcharged and registered a complaint with Ihaul customer service. Not a good way to do business.
BILL MUsing the service for many year!
AIDA LNothing it was a good experience, as much as moving can be.
Nicklos RFaster customer service
Ron EAfter hours checkout is terribly time consuming. the app does not work. had to get some on phone to do check out on uhaul web site. took me almost an hour to check out. That was a lot of time wasted. You need better system. Also, I was told at the time of renting that if I dont do checkout at afterhours on the app, I would get charged $20. that is rediculous. Other car rental companies let you just drop off keys after hours and dont charge anything unless gas is less or any damage.
JAYRAJ VEveryone @ U-Haul both locations were very courteous and friendly
MARK MNine location
ALI KWe dropped off the car carrier on Saturday June 21st at 4:15pm. The guy at the front desk was short and rude. Said “you’re blocking the traffic you need to move asap!” I am 82 years old with arthritis and you can’t miss that fact yet no one asked if they could help. Thankfully a customer was outside who offered to help.
BARRY YNice they let us use their blankets!
Chris tGreat business & workers are helpful. Easy order online
Jason JThe employees who helped me where all friendly and knew what they where doing. I have used the Placentia location many times and have always left satisfied and that is hard to say about most any business anymore. They deserve a raise for the way they take care of your customers.
Carlos BStaff were friendly and helped to resolve any issues that came up. They helped to find a great mover service when my previous company was unresponsive.
Truman PThe whole process of loading drivers license took 20 minutes. The app never let me take pictures before I left. People behind the counter had ZERO customer service. The items I put in my cart while ordering the truck (10 bins and 6 blankets) were not in the system when I showed up the pick up the truck. The whole process took over an hour and I had a lot of people waiting at home to help me move.
DAVID SStaff was not accommodating. Refused to pick up U-Box same day. I was told by delivery driver that if we emptied it by noon that she could pick up same day which we did but it wasn't picked up. I had stress on it getting stolen all night. For the price we paid we should get what we ask for. I'll never use U-Haul again. It will be pods next time!!
Jeff MI was falsely charged for more days than I used the equipment. Was told I would be refunded, but have not seen refund yet.
MATTHEW BOutstanding service
Freddy MWe have not had a good experience so far. I called to have my boxes ready 24 hours in advance. I was told my boxes would be ready during a certain time frame. I showed up with vehicles and people to help and the boxes were not ready. The people were not apologetic or helpful, just said they would call me when they were ready. When they called, we showed up again. The employees were rude and unhelpful and told us the boxes wouldn't be ready for hours because the system was down, even though they had said the boxes were ready. We have 4 storage boxes and I specifically asked for 2 of them. When we brought them back I noticed one of the boxes was not the one we requested. I am very disappointed by my experience.
ZACHARY MEquipment to be better, we had to cut our trip short one day because our car port that we rented was defective
JOSE SVery good
DENNIS CUHaul rep did not inform me that I was responsible for supplying a lock and key for the uBox. Fortunately, I had a set available. Staff did not inform the movers that the fork lift operator would not be available until the afternoon of the moving day. The operator did not arrive until well after 1 PM. One uBox was made available but two had been booked. As it turned out, the movers were able to pack the one unit and the second was not necessary. However, the movers billed me for packing two containers and did not inform U Haul that the second one was not needed. Poor communication on the front end. Everything worked smoothly at the Escanaba MI location, except I did not get my lock and key back. I got a refund for the double billing by the movers. Better communication, coordination, and accountability would improve service for the next customer.
Julie FEveryone at this location was super helpful & treated us with the utmost respect…. Thank you
MARK MU-haul was great. The emails, text and calls all worked very well along with informative of what was going on. We put an air tag in the box and knew when the box was at its final destination. We waited a day and did not hear from anyone so we called to set up earlier delivery.
Jeff EThe young man behind the counter was a great multi tasker! He had to be efficient, as he was the only one working. It's ridiculous the facility is so under staffed. It was the same way two weeks ago too.
IAN FNothing additional. Everything was smooth.
ANTHONY RAn employee there was combative and passive aggressive.
BRETT SGot to the location to drop off the trailer. Backed the trailer in to the parking spot and disconnected. waited there for 20 Minutes for someone to come check me out. After 20 minutes I walked in and there were people inside waiting for a worker. They said they have been waiting for over 30 minutes and not a single employee in sight. After waiting in there for another 10 minutes. I went and hooked up the trailer to move it into the return doc so they knew it was there. I disconnected and waited another 10 minutes before finally just leaving.
BRANDON HIt was great.
Monikia FSeveral times my order was cancelled, got charged extra for having delivery to Tigard Uhal. Overall experience was repeated incompetence. Had to visit stores repeatedly and they could not get it corrected reasonably. I will never use Uhal again!!!!!!!!!!!!!!!!!!
JAMES PTrailer was set up wrong. Had to go back and get set up again with a different receiver. Worker assisted in checking lights and told me they were good. Upon further inspection one of the wires was completely severed and I had to repair to safely drive. When returning, worker was rude and demeaning. Did not feel like a customer but more like someone causing an inconvenience to their day.
ADAM RGreat service received will use again
ANTHONY MThe whole process was seamless, a good experience. I would recommend U Haul and the U Box method of moving to everyone.
Karen HImprove stability on your computer systems.
DANIEL CBoth containers arrived 11 days late. It was not our fault, so someone from the company called and told us U-haul would reimburse us $50 per day for each delayed day. Since the containers were supposed to arrive on 04/08 and it arrived on 04/19, we should be reimbursed $550, but we have not received that money.
JOSE GOverall, this was a very positive experience and I wouldn't hesitate to use another U-Box if I ever needed it in the future. My only suggestion would be to provide more than four tie-down brackets inside the box. Four near the ceiling and four more near the floor would be very useful.
Nancy BAll of your employees were extremely helpful. It really was a good experience.
Sigrid WOnly thing I can say is receiving a paper receipt that we turned in the trailer. Felt uneasy leaving with no paperwork. Having to take photos of the trailer dropped off in the condition it was received.
PRIMITIVO PWhen I dropped off the trailer I was in the designated pickup location. 2 different employees told me to wait there and someone would be with me. There were employees there working on another vehicle so they were busy. After 10 plus minutes of standing around I walked into the office and the guy behind the counter took my paperwork and I was on my way. I wish sometime would have told me to just go into the office instead of letting me stand around for no reason.
JOHN MIt was a very easy process to rent the trailer. I was in and out of there in less than 20 minutes.
ROBERT UContinue the standards you already have met: clear, concise and timely communication; meeting the timetable you have set; trained and knowledgeable personnel; and well experienced crew!
James WEasy drop off
Todd MEverything was as promised, the container arrived on time, nothing in the container was damaged in transit and the staff were both friendly and professional
Jim SI’m pretty sure they should have know before they started the job that my car had LED Lights and that the cost for the wiring would be an extra $200.00 above the estimate given to me. Then to tell me after the hitch was already installed ???? Also I asked them several times to make sure that the power wire included and it was not installed.
Mike BWonderful first experience so we did it again about a year later. The uboxes are ideal when moving across state and you don’t have furniture. You can stack boxes tight from top to bottom and side to side.
Les AService was excellent. Having to instal the mobile app was ridiculous though and caused a huge delay during an already stressful time. There were technical difficulties, I'm a software engineer, it wasn't a user issue. We ended up having to completely redo the reservation in person even though I'd already booked online in advance.
AARON GI had a horrible experience. I wasn’t given the right key to open the rear end. When I called Uhaul customer service,I was put on hold for 2 hours without proper help and just kept being told they were trying to get answers. I was transferred to roadside assistance but they weren’t able to help either. I will never rent from Uhaul again
Janetzi SAll three female drivers who delivered and took our U-Box were friendly, professional and knowledgeable. The box arrived sooner than we thought and the final delivery time was able to be altered in our favor. The box itself was clean, and came with plenty of clean furniture pads. Our box was slightly shorter than the advertised height. This fact was very clear when it was taken away - it was visibly shorter than the other three on the truck. We were unable to load one particular item because of that. Upon final pickup the driver was surprised by how degraded the bottom pallet was - wood breaking and splintering. It took her a while to load it because of that, but she eventually did and apologized for how long it took, but she was very personable and kind and did a great job. Overall a positive experience except for the above. Our goods arrived in good shape, dry (moving from So Cal to Washington) and on time. Will do this again with the rest of our items.
Tom BGive proper maintenance to the vehicles before renting them out. The pickup truck I rented left me on the side of the road about 5 times. Calle Uhaul for assistance and the tow truck never arrived.
DARIANNA AStorage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.
Robert D | Overall ExperienceExcellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.
Kevin D | Overall Experience