Customer Reviews for U-Haul of Regina

Rating:

5.0

The only thing that would be better is if the yard was larger, other than that everything went very well.

Rating:

5.0

Employees were great. Quick and easy pick up. Inside of the truck was clean but the front bumper was coming off and the fan in the truck only worked intermittently.

Rating:

4.0

Had to change locations because computer weren't working and the U-Haul location - Shiba Transport - basically just told me to leave. Went to U-Haul Regina - lady did her best but contract was different and had problems with drop-off

Rating:

3.0

The location is convenient and the staff were good to deal with. It doesn't seem big enough for all the rentals that are available there.

Rating:

5.0

The service representative was very helpful knowledgeable and friendly

Rating:

1.0

TLDR: Get rid of "Mel". I booked my installation appointment for June 4 at 3:00 PM through the UHaul website. When I arrived, I was casually informed that “Randy,” the installer, doesn’t even show up until 4:15 PM. No notice. No update. Just a complete disregard for my time. This avoidable failure cost me time off work and forced me to extend childcare coverage — both of which I had scheduled specifically around the confirmed appointment time. That alone warrants an apology and correction and none were offered. Instead, I encountered the GM (“Mel”) who was not only unhelpful but outright unprofessional. She couldn’t (or wouldn’t) provide even basic estimates or timelines. When I explained that I had prior commitments and wouldn’t be available after 6:30 PM, she looked at me like I was the unreasonable one. Then came the moment that should raise flags for any regional or district manager paying attention: another customer entered — apparently on his third visit — and she mockingly asked if he “had the same problem” as me and “wouldn’t be able to pick it up either.” That’s not just unprofessional — it’s straight up rude. As I waited for my ride, I stood there while she chatted on her personal phone, discussing how much of a “deal” she had already offered to the caller. No urgency. No acknowledgment. She didn’t even ask the other (brand new) employee to assist. I finally handed my keys to the new staff member, who was — in stark contrast — respectful and polite. I stopped in again at 6:40PM to see if the vehicle would be done and the "wiring was just being worked on" according to a different employee (Mel was nowhere in sight despite saying earlier that should be around until Randy was done all his jobs). Despite clearly stating that I would not be available after 6:30 PM, I received a call at 7:47 PM. To make matters worse, I had to miss more work the next day just to retrieve the vehicle. If I were in charge of this location, I’d be embarrassed. This isn’t just a scheduling mix-up — it’s a breakdown in basic operational discipline and customer respect. If this is how you treat confirmed appointments and working professionals, it raises serious questions about your leadership standards and employee training.

Rating:

5.0

I had a opportunity to deal with 3 employees they were very helpful, courteous and accommodating Great team and pleasure to deal with Keep up good work Thank you

Rating:

3.0

Staff worked hard to find another trailer after the first one’s lights weren’t working. Thank you :)

Rating:

1.0

Improve on customer service, organization and safety procedures. Staff were not friendly and were yelling. When we went to pick up the trailer, they left another trailer in the middle of the parking lot unattended. It started rolling towards our truck and my sister had to run and physically stop it before it caused damage/injury to our truck and ourselves. Also, we could not even get the trailer out once it was hooked up to our truck because staff cars were parked in the way and we asked the staff to move their cars. One staff almost backed up into our truck when she was moving it (just had to drive forward). We dropped the trailer off when it was almost closed, they unhooked our trailer and it started rolling down the parking lot again (but away from our truck this time). Also, if we had to drop off the trailer after hours, we wouldn't know how to unhook the trailer because the trailer has no jack. When staff are putting the trailer on, they should show customers how to take the trailer off with the tool they use. Another time my dad tried to remove the trailer after hours and the hitch almost crushed his feet because he was physically lifting the trailer off of the hitch himself.

Rating:

4.0

Hello, Overall, I am very satisfied with the service I received. This was my fourth time renting from you, and my experiences have generally been positive. In my last rental, the truck was clean and in good condition, and it was ready for pickup at the scheduled date and time. The staff member who assisted me at your Regina office was also very kind and pleasant. The only issue I’ve noticed, which has happened occasionally in past rentals as well, is that the fuel level recorded in your system often seems higher than what’s actually in the tank. This happened again during my recent rental. Although I returned the truck with at least as much fuel as it had when I picked it up, the discrepancy in your records meant I was charged extra. Because of this recurring issue, I’m not able to rate my experience as excellent, but apart from that, thank you for your service.

Rating:

3.0

Need larger space/yard, it is very crowded

Rating:

2.0

No clearance lights. Was not cleaned out. Wasn't actually available. He had to return it before we could rent it. Kept telling us oh, it's okay. You won't get a ticket for the clearance lights.

Rating:

4.0

Friendly staff and a pleasure to deal with

Rating:

5.0

I think everything went well

Rating:

2.0

The yard is very small and hard to maneuver around in, making pick ups and drop offs extremely hard.

Rating:

4.0

I am a regular trailer renter at this location and spend alot of time at this busy location. The general manager Melanie is absolutely excellent. She is highly knowledgeable, friendly, very personable, and clearly dedicated to her job. What I noticed on the many times at rhe location is she remains very calm when dealing with customers, in what is usually a stressful moving day for customers. The last time I was in I saw a woman tell Melanie how there had been a mixup with her rental elsewhere and was so thankful Melanie was able to help her. If you dont know already you have an absolute gem of a manager in her.

Rating:

5.0

Nothing.

Rating:

5.0

My go-to U-Haul location. Always helpful and pleasant.

Rating:

5.0

A spare tire should be on the cargo trailers

Rating:

3.0

This location had met all expectations.

Rating:

1.0

Always making sure equipment is available when it’s booked. and not showing up after booking and the equipment is no longer available..

Rating:

5.0

Would be nice to have more parking spots.

Rating:

5.0

We received kind courteous service.

Rating:

4.0

Great customer service, equipment was in good shape, thank you!

Rating:

3.0

Update computers & accept tap payment.

Rating:

4.0

The male that I turned my unit into was a bit of an ass for lack of a better term. Informed me I had hooked up the trailer wrong, which I hooked up exactly as the person that help me when I picked up. Told me that I hurt his hand because of it and then told me he knew who I checked out with and he does not know what he’s doing.

Rating:

4.0

See my comments on the change in pick-up location in Montreal without notice.

Rating:

5.0

Staff was very polite and helpful. I will go back to this location for my next rental

Rating:

3.0

Parking lot time small. Could not park safely off the main street. Unable to safely exit busy street. Had to get a stranger ti spot me as I backed out onto said busy street to find a place to unhook safely.

Rating:

5.0

Great service, even though you were extremely busy. I can't remember the gentleman's name working behind the counter. But he is a huge asset to your company. Great experience 👍 👌

Rating:

5.0

Both the gentleman who was there when I picked up in the morning and the gentleman who was there when I returned it were very polite and helpful. Very busy location but still make sure that you're looked after. Highly recommend!!!

Rating:

5.0

Great customer service, very busy location but the staff are very good to you when you have patience.

Rating:

1.0

Waited over an hour to pick up a trailer.. Very poor customer service, worker should take customer service training with his poor behaviour.. Poor communication.

Rating:

4.0

The equipment should not be covered in mud and all parts should function properly.

Rating:

5.0

This location is always friendly, knowledgeable and eager to help.

Rating:

5.0

Good experience

Rating:

2.0

Trailer full of broken glass and gravel Rear light (left side not working)

Rating:

5.0

Randy was fantastic and a great help. He did an excellent job of explaining our options and the best choice for our needs. 6 out of 5 stars!!!!

Rating:

5.0

Thr door gets stuck when up. It shouldn't be rented out until it's fixed.

Rating:

5.0

There is nothing needed to be changed Brit was efficient, helpful and knowledgeable.

Rating:

5.0

I spent at least 19 minutes waiting in line to speak to the staffer when I was there. He spent most of the time visiting with the other customer. Much time was wasted hands down without doing anything else but visit. Luckily the staffer that was in the other lane called me over as soon as he was done. He looked after me well. The other other needs focus.

Rating:

4.0

Nice and quick - and affordable. Equipment was in rough shape and filthy ( previous user had taken it down graven following a rain) but the trailer got the job done.

Rating:

4.0

Our movers were quick to get to the job but unfortunately did not have any equipment on them, but we did have our own dolly we were able to use. Our furniture was quite heavy so I really appreciate their help! Although they definitely ran out of steam at the end! They were very polite and always insisted that they move everything themselves and that things were wrapped. Always expect some things to get scratched or banged up a bit! Would definitely get movers again.

Rating:

4.0

Better online booking system. I don’t like not knowing that I could get a trailer until one day before. Would be nice to have a little better guarantee especially when I went to the centre and they had a number of them in stock.

Rating:

5.0

Staff are super helpful and friendly.

Rating:

4.0

The staff was friendly and efficient and everything went smoothly. I have no complaints whatsoever

Rating:

5.0

Very friendly staff!

Rating:

3.0

Not as friendly but got the job done.

Rating:

1.0

Charges

Rating:

1.0

The gas tank was not at 1/4. I took a photo and left the premise to move. When I returned it said to fill it to 1/4 tank so I did. I showed them the photo and they said that because I took a photo and left I would not be reimbursed for the difference which does not make sense because the photo has the mileage in it which matches the form I had before leaving. I felt scammed and did not get reimbursed the difference in cost that I paid for extra gas. Super disappointing as a young individual and this is a major coporation that has no reason to be stealing gas from young adults. Thanks.

Rating:

5.0

Melanie was super great! Very easy going, helpful, and welcoming smile. Thank you Melanie

Rating:

5.0

The guy who was working at 2:45pm yesterday was so lazy. Either we booked uhaul one day before and arrived there on our given time but we have to wait there at least 45-60 minutes and there was only one customer before us. He was working in very lazy way and just focused on talking continuously. Wasted our alot of time.

Rating:

5.0

Good

Rating:

3.0

The check engine light was on so I worried about the truck. Also I had to climb up and scrap the frosty windows when I got the vehicle.

Rating:

4.0

Some of your vehicles consume a lot of gas even within short distances within the city .

Rating:

2.0

Was contacted a day before my move to another city to be told that the uhaul was not available for the reserved time, that was booked 3 weeks in advance. Had to miss work and make arrangements due to the inconvenience. Management is unprofessional over the phone.

Rating:

5.0

Exceptional customer service and highly knowledgeable staff. Best Regina location IMO.

Rating:

4.0

A bit on the slow side, but otherwise good

Rating:

1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rating:

3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.