Customer Reviews for U-Haul of Regina

Rating:

1.0

Have employees actually ready the truck and look it over - some liquids were low for my 200km trip. Fill the gas to 1/4 tank if that's what I'm expected to bring it back with - I was given a near empty tank and expected to bring back at 1/4 tank of gas. Have a block heater on the engine Have employees maintain the site so I don't have to take a 26ft truck out the back alley.

Rating:

3.0

System problem delayed pick up process. Took over 60 minutes to get a truck i had reserved earlier on the app. The truck assigned did not have working windshield wipers but was quickly assigned another. Staff was excellent though.

Rating:

4.0

I haven't used uhaul in a very long time due to a previous experience. I decided to try again for convenience sake...this experience was way better. Equipment was clean and the price was ok. Staff was friendly and helpful. The truck I drove did act like it didn't want to start every time I started it but once it was running it ran fine.

Rating:

5.0

The manager was very helpful and made the process very easy. The concern I had was also addressed promptly. I would definitely recommend

Rating:

4.0

Manager was especially knowledgeable. They helped hook and unhook the trailer. Very positive experience.

Rating:

3.0

Trailer straps were not in good condition

Rating:

5.0

No comment, The guys easy to deal with and great customer setvice!

Rating:

2.0

No parking available to leave your vehicle and pick up after returning rental. Entrance through the service bay an inconvenience and a hazard. No windshield scraper/brush in the vehicle in the middle of winter in a winter city. Rental vehicle needs maintenance, possibly a wheel alignment.

Rating:

3.0

Please speak to your employees about adjusting their customer service experience that they provide. I dealt with a front desk employee who seemed very angry and uncaring about the experience that they provided.

Rating:

5.0

The counter guys are good and efficient but the equipment tends to be on the dirtier side of things. Any van I've rented, the windshield has been dirty on the inside as well as the door mirrors. This last rental, the cargo area floor was spilt coffee or chocolate milk on the rubber floor covering. Luckily it was -10 and the liquid was frozen so or real issue but if it was warmer it would have contaminated my equipment (musical band equipment). Otherwise the process is easy.

Rating:

3.0

Trailer straps were frayed

Rating:

5.0

Air bag light is on…should be looked at

Rating:

5.0

Excellent service. The fella behind the desk was in training but did a great job, even after the system crashed he was able to have me on my way with my rental in short order.

Rating:

3.0

Originally had another pick up location. Showed up there, and vehicle not available. Said they don't even do pick ups only drop offs. Very disappointing. Went to second location. Good service, but no blankets available. Further from location I needed truck, so ended up paying additional milage fees.

Rating:

2.0

Rented a tag along trailer in Regina and the trailer lights went out about 60 minutes after leaving the store. Phoned to see if I could swap the trailer in Saskatoon, but they said I had to return to the store in Regina. Stopped along the route and had help fixing the trailers wiring at a trailer store in Davidson. When asked to be re-imbursed for the repair, I was asked to return at a later time for manager to be in. Improvements: - more helpful than turning around and bringing trailer back, an hour from the store - non-faulty equipment - able to provide a refund when the trailer was returned and not asked to come back

Rating:

5.0

The delivery and pick up process was amazing. Kumar was incredibly efficient and helpful with recommendations on container orientation to make our storage needs as accessible and convenient for us as possible. It was much appreciated during this process. We will definitely reach out in the future if we need this service again.

Rating:

3.0

There were some issues with the trailer lights. They worked, but my truck kept indicating there was a problem with the lights. The location is very difficult to get into and out of as well.

Rating:

5.0

Exceptional service!! I don't think there was anything that could've been changed. Thank you

Rating:

5.0

This was such a smooth experience. The office team was super helpful and friendly. They totally got what we needed and what kind of U-Haul truck would work best. Thanks a lot! We'll definitely recommend this place.

Rating:

5.0

Best service!! so understanding and willing to go the extra mile for they’re clientele

Rating:

3.0

Poor service. Trailer wiring he's short. Wires hand spliced not properly. Employees couldnt care less.

Rating:

5.0

Easy process to return the vehicle with the app.

Rating:

5.0

Counter staff was vary help full thanks for there service

Rating:

3.0

Got charged more than exoected

Rating:

5.0

You guys did a great job and thank you so much

Rating:

4.0

Couldnt get the side fender lowered as it was ice packed, but other than that great experience, great customer service

Rating:

5.0

Everything was great, had amazing customer service. However the computer application kept crashing which made it take 3 times as long. I felt very sorry for the employee.

Rating:

5.0

Good job

Rating:

4.0

I would suggest that when trucks get returned that the inside of the front windshield be cleaned. The van I had was great, but the windshield was terribly dirty. Thank you

Rating:

5.0

I was very pleased and extremely satisfied with this U-Haul location. There service was professional and efficient. They were understanding and patient and always considered the customers needs first! Hats of to this Team of Staff - bravo! Thank you so much!

Rating:

5.0

Thanks again for the rental uhaul.

Rating:

5.0

Staff was so great

Rating:

5.0

The two fellows at the desk were both super courteous with me, with the people before me and with the the person on the phone- I thought they were exceptionally articulate, informative and kind with all of us!

Rating:

5.0

Have more staff at the site. Should do an orientation to the truck incl a walk around inspection of damage.

Rating:

5.0

The truck was dirty and there was an item from the previous rented still in the back.

Rating:

2.0

Be diligent in basic facts taking phone pics to back up claims which we did to corobarate our findings. They helped in our case against wrong information on U haul side. In the end he admitted his claim to a number was wrong. The customer ( me ) was in the right. The end of real story.

Rating:

3.0

When I returned the truck, I spoke to the staff about how dirty the truck was. The inside windshield looked like something was sprayed on it but never wiped. If you were to run your finger over it, it was almost greasy. The manager came out with me to see and was very nice and apologetic and said he would ‘do something for me’. I received the invoice by email and there was no adjustment made. (I assumed that meant he would adjust the rental because what else would you do?) It was strange to extend that and not do anything. The check out and in were seamless and the staff were nice but the vehicle was gross

Rating:

5.0

pay the staff above normal rate.....they are worth it!!!

Rating:

1.0

I'd rather speak to the manager about the issues that I have with renting from Uhaul.

Rating:

5.0

every van's needs backup camera please

Rating:

5.0

The staff were very helpful, went out of their way to help me sort out the electrical problem with my vehicle!! Turns out it was my expensive adapter that I only used once! They were able to troubleshoot in a couple minutes then got me on my way.

Rating:

4.0

I just mentioned to the location I dropped off the truck. The heater was faulty halfway through the trip

Rating:

5.0

Not a thing

Rating:

5.0

The trailer we had booked was not available, because previous customer had not returned it. The trailer that was s substituted worked just fine at a reduced cost.

Rating:

1.0

Was given the keys to the wrong truck. And was given the wrong drop off location even though my reservation was set to the preferred drop off location.

Rating:

1.0

The location’s employees do not have a good understanding of customer service and fully explaining the process. When we were paying he told me the price, and told me to press accept on the credit card machine, which was $60 higher than the price he said out loud. I told him that and he said well that’s if you were paying with a debit card the actual number is above that. I never said that I was paying with a debit card and the number above was the PST. He argued with me for a while before taking me through the steps on the computer, which should have been done first anyway. Once we went through the steps on the computer, the price changed and then I hit accept. In addition to this, the parking lot is too small to navigate through if there are any other customers in the lot. This was a bad experience and I will not be renting from them again.

Rating:

4.0

The guys on the counter are very pleasant to deal with

Rating:

1.0

We rented the trailer for one day with the option of keeping the Trailer for one extra day due to our moving schedule. U-Haul service rep was not cooperative, nor was he receptive to our (customer) needs and concerns. Kept insisting on returning the Trailer well before the 24 hrs. We rented the trailer at 13:30 on October 31st; the rep called us next morning and insisted we return the trailer by 08:30 in the morning. The excuse given to us was that the Trailer has been double booked and the other customer who booked the trailer on line was at the store and was upset. Not sure how the local location is run and managed but we found the service sub-par. Not usually the case with U-Haul....we typically have very good service but this time we were disappointed.

Rating:

5.0

Nothing at the moment

Rating:

5.0

The Regina staff were calm and friendly and helpful and ready to go. Thx

Rating:

5.0

Fast and reliable service

Rating:

2.0

Have the equipment there and ready. More staff so there isn’t such a long wait.

Rating:

5.0

Over all it was great, the only confusing part was the charging system. its better if they explain every single charge in advance. I was surprised until i called them and the lady explained everything to me.

Rating:

5.0

Nothing at this time. Everything is perfect. Thanks

Rating:

5.0

I had super awesome customer service both at pick up and drop. At drop off rep was very pleasant to deal with fun friendly yet maintained a professional attitude

Rating:

5.0

Everything’s good and nice people too

Rating:

4.0

Helpful staff.

Rating:

4.0

The van I rented was covered in mud when I picked it up. The service however was amazing. The men who were working there were very kind and friendly.

Rating:

4.0

A bit on the slow side, but otherwise good

Rating:

1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rating:

3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.