Customer Reviews for U-Haul of Regina

Rating:

5.0

Nothing . Very friendly and helpful customer service . Thank you to whoever the young man was that served me that day .

Rating:

3.0

Poor equipment , wheel shaking as u drive. poor brakes

Rating:

5.0

N/a

Rating:

2.0

The back of the cargo Van was dirty when we picked it up. It was not swept out

Rating:

3.0

Only based on location.

Rating:

5.0

N/A

Rating:

2.0

The vehicle looked like it had just been dropped off, there’s were chip crumbs in the cupholders and little pieces of unwanted things in the cargo area (picture frame backings, pencils, etc.) The person doing the initial rental was very adamant on returning the tank full. When jumped into the vehicle it was not full. I had read in the contract that if that happens they will reimburse you if you show them your receipt. I took a picture and went on my way. When I returned I brought this up to the associate and he said the manager had to do it and he wouldn’t be back now until tomorrow, so I was unable to get a refund for the extra gas I put in.

Rating:

2.0

I am writing to express my dissatisfaction with the conduct of a customer service representative during my recent interaction with U-Haul. The representative demonstrated a lack of professionalism, responding to my inquiries with impatience and an unwelcoming attitude. Rather than offering assistance, their tone was dismissive and discourteous, which made the experience unnecessarily stressful. Customer service plays a vital role in shaping the overall customer experience, particularly during time-sensitive and demanding situations such as moving. Unfortunately, this interaction fell short of the standards I expect from a reputable company. I urge U-Haul to address this issue and ensure that all representatives are trained to engage with customers respectfully and constructively.

Rating:

3.0

The U-Haul cab had materials in it from the previous rental. There were some letters on the dash. The truck itself was in dire need of a wheel alignment. When driving straight the steering wheel was off by approximately 40 degrees clockwise. The staff were friendly and courteous.

Rating:

4.0

Didn’t seem to know that it was my drop off location. Again the system is at fault

Rating:

5.0

Been going to this address and using their trucks for moving and renting items and the service is excellent. Probably the last 5 or 6 years.

Rating:

5.0

Out of padded moving blankets

Rating:

2.0

I was told trailer was rented out next day. Had to be returned by 9am. Did not have time to complete job. PRICE PER DAY IS 24 HOURS.

Rating:

1.0

An employee told me book early to ensure I would have the trailer I needed on the day of pick up which was a 6x12. I get a call from their dispatch 2 DAYS BEFORE PICK UP to tell me the trailer I reserved was not available so I had to go with the 5x8. WHAT IS THE POINT OF MAKING A RESERVATION?!?!?!?! I go to pick up my deposit and they tell me I should have got my deposit where I dropped the trailer off, the other employee told me to come back to the location where I picked up the trailer to get my deposit. Absolute garbage communication. The whole experience was horrible from start to finish. 100% will not be recommending you guys to anyone. Figure your sh*t out. Sincerely, A pissed off customer.

Rating:

2.0

Parking. And rates be proper

Rating:

4.0

Fast and easy pickup

Rating:

5.0

Guy when we did pickup was great to deal with.

Rating:

5.0

I'm satisfied with ur service so far continue serving the Regina public!!!

Rating:

3.0

Too much rated! Over charge Too slow the service. I was waiting Too long to assist

Rating:

3.0

..hired a van, and was told by U-Haul's rep. that I needed to refuel after use, filled a gas tank, left it more than I met it, took a before and after photo to show the level of gas before and after but was still charged for gas on the app, went to the office on Park St. the next day, and was told they couldn't do anything about it

Rating:

1.0

3 appointments did not happen because they only have 1 person that does installation and he was not available. The horrible thing is poor customer service. I travelled in from Moose Jaw and they couldn’t call me to cancel. I got stood up 3 times.

Rating:

5.0

Mel and Asisa at the Victoria street location were top notch, they helped with some issues , I would go back to this location anytime:)

Rating:

5.0

I booked an online appointment. Staffs on this location are nice and helpful, they assisted me check in and out very quickly. I would like to rate the highest score for this location.

Rating:

5.0

Truck was parked a little to close to another so for a bigger guy like myself I had to squeeze between the trucks to get in

Rating:

5.0

Well established building with all your moving needs.keep up the great work.Its not easy moving.you take that stress off.by having everything on hand.thank-you.

Rating:

4.0

The cargo van was dirty, but I walked in unannounced and a cargo van was the best option for my move. This was the only cargo van on the lot. The dirt did not affect the drivability of the van, nor the capacity to hold my contents from the locker. The system was down when I arrived, and the men trying to look after my rental request were patient and very kind. The cost of the van was better than expected. Thank you, U Haul. Gentlemen, you were amazing!

Rating:

5.0

Sunil helped me, made the experience seamless.

Rating:

1.0

I encountered a problem and lengthy delay with the 26' ramp. When I called in the morning Herman the Manager began professing why people should by insurance. He gave me two wrong numbers to call. No idea on the product how to operate it and then yelled at me. Horrible location old manager has moved onto Vic East best to go there.

Rating:

2.0

The location was short staffed, crowded, and since I used debit instead of a credit card, a deposit of $60.00 was added to total.

Rating:

1.0

First off, I was charged more than I was quoted, and when I mentioned it, the attendant glanced briefly and then did nothing. As I was in a rush, I did not argue the fact, and planned to follow up later. The truck was filthy and had to be cleaned before we could use it. It is a very small compound and finding parking for my personal vehicle was challenging.

Rating:

4.0

The Manager was more than accommodating. He was fair in the rental price and the truck was adequate for my needs. I would definitely refer this depot to a friend.

Rating:

2.0

Only 1 or 2 employees working lead to long wait times, mediocre customer experience. Reserved a truck online with furniture and appliance dollies that were absolutely necessary to my move, was told there were none available and it's a first come, first serve basis. Then was told if I wanted one, I could go to the other location in town who might have one, but would not offer any other assistance or guarantee past that. So if I wanted one, I had to add mileage to the vehicle I was paying for, plus wasted time if other location didn't have the tools I required. Employees were mostly incompetent and unhelpful

Rating:

5.0

Mike was a big help knowledgeable and understanding thru stress of moving

Rating:

5.0

Front counter people were awesome!

Rating:

5.0

Awesome job

Rating:

1.0

It is not about the location, it is about the u haul overall experience. I would not rent u haul in the future or would not recommend it anyone. I booked 20 feet truck from Regina to Calgary more than a month ago and the day before my pickup they told me that 20 feet is not available, the only option I was offered was 15 feet truck with 4x8 trailer, it was such last moments notice that we couldn't find other options. It was so hard to fit everything in and hard to manage trailer for the first timers. We booked it such a long time for the peace of mind and they informed at the last moment and even the guy who talked was also talking rudely. I was not expecting this from u haul and would never rent again.

Rating:

3.0

It was somewhat ok when I picked up the truck. But there was only a quarter tank of gas and they wanted me to fill it to 3/4 which isn’t far since I didn’t use it.. then dropping it off there was only one guy working and at least 10 people waiting. I was in there waiting for at least 45 minutes.

Rating:

5.0

Would highly recommend U-Haul.

Rating:

4.0

Yes very helpful staff! Just tight on space.

Rating:

5.0

Great service from all staff. Trailer worked great. Our family rented 3 trailers in the last 3 weeks. All rentals were very good. Highly recommended to use them again.

Rating:

5.0

4.5 out 5

Rating:

5.0

Very good

Rating:

5.0

Very professional

Rating:

5.0

Trailer size is inaccurate.

Rating:

5.0

What a fun and great experience! I wish I would have got the name of the associate who was helping me out but he was so funny and helpful and made the experience a hoot and a half! The truck was also a blast! U-Haul, I-Haul, We-All-Haul for U-Haul!

Rating:

4.0

A bit more organized would be good. The staff gets the job done but are a bit challenged with the poor organization of the store

Rating:

2.0

The cab of the truck was dirty( had people's water bottles and old dirty torque on the floor) the back of the truck had old used moving blankets in it. And when I asked about the blankets I was told " you can just put them over here". No, it's not my job to clean rhe truck out from the last guy before I use it. And the communication in there when I came to drop it off was terrible

Rating:

4.0

The staff at the location were helpful despite all challenges with our reservation and late equipment arrival.

Rating:

1.0

Better your prices

Rating:

5.0

Great staff at Park street location

Rating:

5.0

Had some issues with the online portal for my booking so went into the office. The 2 gentlemen working were very helpful and got it all sorted out. Didn’t get the representatives names but they were great. Thanks.

Rating:

4.0

More staff. The one guy there was trying to serve multiple customers at once.

Rating:

4.0

Nothing I can think of at this time.

Rating:

5.0

Good job new team! I loved the old team and this new team is exceeding my expectations!

Rating:

4.0

Waited over 2 hrs for a truck even though booked week in advance

Rating:

4.0

A bit on the slow side, but otherwise good

Rating:

1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rating:

3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.