Customer Reviews for U-Haul of Regina

Rating:

5.0

Everything went well. Maybe provide clearer instructions and make the pickup process quicker for customers.

Rating:

4.0

I would honestly install bigger tiedown hooks and all your trailers. The ones you have in there now are very small and very flimsy so I would recommend adding large larger tiedown hooks but other than that it was a great experience. I will definitely be using you guys again.

Rating:

3.0

Does U-Haul Canada offer a CAA discount? I asked and was told no. I rented a car tow dolly. The employee was very helpful in hooking and unhooking the dolly. One of the wheel straps was was very frayed and worn. It was not noticed during pickup. The worn strap was hard to wrap around the tire and difficult to make it tight. Luckily I was hauling the car a short distance, so I was able to make it work. Hence 'No' for well maintained. I felt I was required to provide too much information for the rental. It is likely a coincidence, but the night after I returned to dolly an attempt was made to steal my truck. I have lived at the address for 28 years. This is the first time someone tried to see my 2000 silverado. This was the truck I used to tow the dolly. I wondered if other customers have had theft attempts made on their vehicles after renting from that UHaul. Roger

Rating:

3.0

Truck windows and exterior mirrors were very frosty. There was no scraper in the truck. Scraper provided by the office was poor. Had to let truck run for 20 minutes before proceeding.

Rating:

5.0

Hire more staff

Rating:

3.0

My overall experience with UHaul was fine, the systems were having issues that day so the line was long and slow to check-in, however the staff did their best to speed things up for the customers. What was unacceptable to me was the condition of the truck. It had clearly not been rented out for weeks, as the ice and snow was so piled up on the truck, solid ice from hood to top of windshield. I could not even use the wipers as they were frozen in the ice. All of the other trucks were cleared off as they clearly had been regularly used. I ended up severely freezing my hands trying to somehow clear the ice off the raised windshield and dig out the frozen wipers, thankfully the homeowner behind the location lent me their snow brush and I was able to use that - still this took me over 10 minutes just to do this. The mirrors were also frozen shut against the truck, and I had a very hard time opening them up to even be able to drive, AND the gas cap was open and hanging. I understand we live in Regina in the winter, but I was not pleased with how this rental started. Not only was I there at 9:45 am, and did not get the keys until 10:20 because of the hold-up inside, I then wasted another 20 minutes just trying to get out of the place. I rarely leave reviews for things, but next time, please clear the ice off the windshield.

Rating:

3.0

The first truck I was given was in no shape to be driven that day, the gentlemen working did switch it for me but that just meant someone else was going to get it. The whole lot looks like a bit of a junkyard, none of the vehicles were clean, I will say it has been warm here a few days last week etc, but these outside were filthy, inside was not bad. Again the gentleman working swapped the truck for me no hassle but if that had been the only one there I likely would have cancelled and went somewhere else.

Rating:

5.0

The guy at the counter was amazing Im a bad person for not being able to remember his name but it was 10am on Feb 28th, 2026 and he was dealing with Roy Winters regarding a reservation for a 6'x12' trailer. Guy deserves a raise he was fantastic and supherb under pressure.

Rating:

3.0

Check the cargo area to make sure it’s empty, I had a disgusting mattress, stroller and window air conditioner in the unit

Rating:

5.0

Try to have more truck’s available at monthends

Rating:

3.0

Need more employees to help customers - to improve wait time to pick up vehicles. Need customer parking

Rating:

5.0

Manager was very helpful and professional

Rating:

3.0

when items are selected with preregistration then have the items available at selected pickup time

Rating:

1.0

Improve customer service

Rating:

3.0

Parking lot is very small and gets congested easily with customers. Find bigger location if possible.

Rating:

5.0

The manager was knowledgeable and helpful.

Rating:

3.0

ExplIn details correctly...

Rating:

3.0

Prices have gotta ridiculous. It's crazy how much you charge stop

Rating:

3.0

The side view mirrors were very dirty and the windshield wipers were scratching the window because they were so old. These are safety features that should be cleaned and changed out for safety reasons.

Rating:

3.0

Location was small and crowded

Rating:

5.0

Price consideration

Rating:

3.0

You can lower your prices. A van for 4 hours cost me 80 dollars. You advertise 19.99 but it never actually costs that!

Rating:

2.0

Customer service representatives were excellent....the truck we received was terrible - unwashed truck with muddy windshield and rear view mirrors......steering play made the direction of the front wheels unpredictable. The cabin space is cramped and miserable for a long haul.

Rating:

1.0

Wrong km adding and at the beginning rental the guy at the office he was rude and wired the truck was almost empty fuel, and kind of commanded me to refuel right a way, he wrote 3/4 empty but it totally empty , this experience is my first time with that location and he said 102$ total after I dropped they’re charging me 126$ that’s weird!

Rating:

1.0

why more charges take money

Rating:

3.0

The U-Haul location is just jammed with trailers and vehicle vehicles and very difficult to get into. I was told I would get a discount because I had vehicle trouble. I was told I had been charged for two days and I ended up being charged for four. The man who was loading and unloading the trailer, had to do so physically by himself with a trailer that was far too heavy for him to lift.

Rating:

5.0

Great Customer Service easy to deal with

Rating:

1.0

Have employees actually ready the truck and look it over - some liquids were low for my 200km trip. Fill the gas to 1/4 tank if that's what I'm expected to bring it back with - I was given a near empty tank and expected to bring back at 1/4 tank of gas. Have a block heater on the engine Have employees maintain the site so I don't have to take a 26ft truck out the back alley.

Rating:

3.0

System problem delayed pick up process. Took over 60 minutes to get a truck i had reserved earlier on the app. The truck assigned did not have working windshield wipers but was quickly assigned another. Staff was excellent though.

Rating:

4.0

I haven't used uhaul in a very long time due to a previous experience. I decided to try again for convenience sake...this experience was way better. Equipment was clean and the price was ok. Staff was friendly and helpful. The truck I drove did act like it didn't want to start every time I started it but once it was running it ran fine.

Rating:

5.0

The manager was very helpful and made the process very easy. The concern I had was also addressed promptly. I would definitely recommend

Rating:

4.0

Manager was especially knowledgeable. They helped hook and unhook the trailer. Very positive experience.

Rating:

3.0

Trailer straps were not in good condition

Rating:

5.0

No comment, The guys easy to deal with and great customer setvice!

Rating:

2.0

No parking available to leave your vehicle and pick up after returning rental. Entrance through the service bay an inconvenience and a hazard. No windshield scraper/brush in the vehicle in the middle of winter in a winter city. Rental vehicle needs maintenance, possibly a wheel alignment.

Rating:

3.0

Please speak to your employees about adjusting their customer service experience that they provide. I dealt with a front desk employee who seemed very angry and uncaring about the experience that they provided.

Rating:

5.0

The counter guys are good and efficient but the equipment tends to be on the dirtier side of things. Any van I've rented, the windshield has been dirty on the inside as well as the door mirrors. This last rental, the cargo area floor was spilt coffee or chocolate milk on the rubber floor covering. Luckily it was -10 and the liquid was frozen so or real issue but if it was warmer it would have contaminated my equipment (musical band equipment). Otherwise the process is easy.

Rating:

3.0

Trailer straps were frayed

Rating:

5.0

Air bag light is on…should be looked at

Rating:

5.0

Excellent service. The fella behind the desk was in training but did a great job, even after the system crashed he was able to have me on my way with my rental in short order.

Rating:

3.0

Originally had another pick up location. Showed up there, and vehicle not available. Said they don't even do pick ups only drop offs. Very disappointing. Went to second location. Good service, but no blankets available. Further from location I needed truck, so ended up paying additional milage fees.

Rating:

2.0

Rented a tag along trailer in Regina and the trailer lights went out about 60 minutes after leaving the store. Phoned to see if I could swap the trailer in Saskatoon, but they said I had to return to the store in Regina. Stopped along the route and had help fixing the trailers wiring at a trailer store in Davidson. When asked to be re-imbursed for the repair, I was asked to return at a later time for manager to be in. Improvements: - more helpful than turning around and bringing trailer back, an hour from the store - non-faulty equipment - able to provide a refund when the trailer was returned and not asked to come back

Rating:

5.0

The delivery and pick up process was amazing. Kumar was incredibly efficient and helpful with recommendations on container orientation to make our storage needs as accessible and convenient for us as possible. It was much appreciated during this process. We will definitely reach out in the future if we need this service again.

Rating:

3.0

There were some issues with the trailer lights. They worked, but my truck kept indicating there was a problem with the lights. The location is very difficult to get into and out of as well.

Rating:

5.0

Exceptional service!! I don't think there was anything that could've been changed. Thank you

Rating:

5.0

This was such a smooth experience. The office team was super helpful and friendly. They totally got what we needed and what kind of U-Haul truck would work best. Thanks a lot! We'll definitely recommend this place.

Rating:

5.0

Best service!! so understanding and willing to go the extra mile for they’re clientele

Rating:

3.0

Poor service. Trailer wiring he's short. Wires hand spliced not properly. Employees couldnt care less.

Rating:

5.0

Easy process to return the vehicle with the app.

Rating:

5.0

Counter staff was vary help full thanks for there service

Rating:

3.0

Got charged more than exoected

Rating:

5.0

You guys did a great job and thank you so much

Rating:

4.0

Couldnt get the side fender lowered as it was ice packed, but other than that great experience, great customer service

Rating:

5.0

Everything was great, had amazing customer service. However the computer application kept crashing which made it take 3 times as long. I felt very sorry for the employee.

Rating:

5.0

Good job

Rating:

4.0

I would suggest that when trucks get returned that the inside of the front windshield be cleaned. The van I had was great, but the windshield was terribly dirty. Thank you

Rating:

5.0

I was very pleased and extremely satisfied with this U-Haul location. There service was professional and efficient. They were understanding and patient and always considered the customers needs first! Hats of to this Team of Staff - bravo! Thank you so much!

Rating:

4.0

A bit on the slow side, but otherwise good

Rating:

1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rating:

3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.