Customer Reviews for U-Haul of Renton Highlands

Rating:

4.0

Need more people to help. Only one person working. Waiting time was to long.

Rating:

1.0

I returned the truck as more than 1/4 of the tank caused I pumped up the gas at gas station next door to make sure the tank was passed 1/4 mark as required to get $19 reimbursement. The line was long and the clerk lady told me that it’s all good to go and they will reimburse me the refund. They didn’t refund me at all.

Rating:

2.0

The space is not large enough to safely secure trailers. The agent hooked us up with a trailer that had a faulty right axle.

Rating:

3.0

It was shocking that they wanted to charged $25 for one shoe print on the floor after we had swept the floors and cleaned them. Also is there a reason why employees got guns on them that are exposed? It felt as if it was used for intimidation purposes.

Rating:

3.0

Customer service during drop off was lacking. Had to find employee to notify of my drop off (10:30am) and they were not helpful, courteous or willing to process my drop off while I was there.

Rating:

4.0

Vet recommended mover help better!! The movers I hired through U-Haul literally broke or irreparably damaged every single piece of furniture they touched! They also dropped boxes of glass, but then claimed it was MY fault because the glass should have been wrapped better!! I'll NEVER use those movers again!

Rating:

5.0

Sonnet was the best! She really works hard and efficient.

Rating:

5.0

Love them

Rating:

4.0

I was overcharged. I'm still waiting on a call back from the location.

Rating:

5.0

Very helpful and friendly

Rating:

5.0

The poor girl working was all by herself, however she managed to get folks through the line quickly. Super helpful, friendly, and patient, give that girl a raise!

Rating:

5.0

Employees were professional and friendly. Upon the return, the store was short on employees and the line was long, (seems to be a common theme). However, the employees made my day! I was in and out in a reasonable amount of time. Thank you!

Rating:

5.0

We rented a 20-foot truck from U-Haul and the whole experience was great. Picking up and returning the vehicle was super quick and easy—no issues at all. The truck was clean, well-maintained, and had everything we needed. Definitely recommend if you’re looking for a smooth rental process!

Rating:

5.0

Everyone I dealt with was super friendly, efficient, and service focused.

Rating:

5.0

The person that helped me was amazing and friendly.

Rating:

5.0

I was a bit confused when the signs said to check out through the app before we left but the person at the desk told us to just leave the keys in the truck and that we didn't have to do anything else.

Rating:

3.0

Make parking available. Have more staff.

Rating:

3.0

Didn’t get much customer service from the woman who worked there. Was very quick but unfriendly service when I picked up my supplies and when I left. Don’t really want to go back but I would if I had to

Rating:

5.0

The worker was very nice and informative for selecting which trailer best suited me . She made me feel real comfortable I will be back when in need of truck or trailer

Rating:

5.0

Was helped at checkout by Sonnet. She did an excellent job of explaining the contract and ensuring I had the information I needed for returning the trailer. I was particularly impressed that she understood that my return time would be at the peak busy period and gave me some guidance on how to navigate the facility to ensure I wasn't trapped in the driveway. Without this information I would most likely found myself in a tough position. Check in was equally easy, as both Sonnet and the other woman working directed me to an easy spot to back the trailer into and had me unhooked in just minutes.

Rating:

4.0

When I first reserved the vehicle, I tried to do all the check in stuff and when I got to the part that asked me how many miles I was going to use, the website wouldn't let me go any further. It just didn't work, so I tried to go to my computer and make it work and the uhaul.com website didn't have any way for me to check in, so I was unable to check in at all until the day of my reservation. It was super annoying and a waste of my time.

Rating:

1.0

On the day of moving we were notified last minute we had to adjust our drop off location. We were quoted 20 mi would be deducted from our billing. Major inconvenience, we were charged additionally for some minor leaves which was a $27 cleaning fee. Pick up location was average. No complaints there. Not pleased with the service of the drop-off location and the experience of what I was charged thereafter.

Rating:

5.0

Everything was great and the 9 ft van was clean and ran well

Rating:

1.0

I got an email message 7pm the night before I was to pick up my rental the next morning, saying that there is no on-site parking. It was too late for me to make other plans. When I arrived, the manager told me I couldn't park there. I asked where can I park, she said "not here". Zero empathy for my situation. I said I needed to load some items from my car to the van before I went to look for parking somewhere nearby. She said I could not - once I take possession of the truck, I had to drive it off the lot. She finally agreed I could store things in the building. I've never been treated so poorly. I will not be back, and neither will anyone I talk to.

Rating:

2.0

no one wanted to help accommodate with the incorrect milage

Rating:

5.0

Customer service was outstanding 👏

Rating:

2.0

Returning was hard - the return line was full and we had to guess where else they might like the truck. They also overcharged me for things - there was an unexplained cleaning charge even though I returned the truck neater than I received it (we just moved some furniture around town, there was nothing to make a mess), they doubled the price of the Safe insurance with no explanation and then added some more mystery items to the bill. I asked about them but received no reply. The truck didn’t feel very safe. The PRNDL felt flimsy and like it would break, especially as the transmission was stiff and you had to really push hard to get into gear. This also made it hard to get to the right gear. I was very glad this was a local rental; I would not have felt save going any distance. They had useless stickers on the dashboard, such as the one urging me to get the most out of the battery, like it was an electric truck but it was the standard gas guzzler.

Rating:

5.0

Keep up what you are doing. Check out was very easy and helpful, check in was just as easy and friendly.

Rating:

5.0

Kudos to the person that hired Christian she is the type of employee every company strives to have , she goes beyond professionalism , while being friendly I’ve used this location for my rental for over the last 40 years, though she was not the first person that I encountered here everyone that I have encountered here, especially her have been wonderful , Michael L.

Rating:

4.0

The windshield wipers need to be changed. On site parking would be nice.

Rating:

5.0

The woman who assisted me was excellent and very helpful; accolades to her for a positive attitude AND for cleaning out the trailer when it was found dirty. She's a "keeper". She did a very good job!!!

Rating:

5.0

I first booked with a fella named Christian, he was great. I then arrived on Tuesday 2/25 around noon and the lady that helped me was also top notch. When i dropped off on 2/26 around 3:30 -4 pm, the same Lady was working the counter and another very nice Lady helped as well. Customer service was outstanding.

Rating:

3.0

Having more than one person helping the customers so that there is a such a long line. I had a reservation time and still had to wait even though I can early enough to get keys. It mad me late for my move with my scheduled movers.

Rating:

5.0

Great service! We had to drive quite a bit to access the 26 ft truck. It would have been more accommodating for my local dealer to have the truck and not have to drive and pay for mileage.

Rating:

1.0

The worst rental experience of my life. I will never ever use U-Haul ever again!! My truck died twice with 2 blocks of picking truck up, switched to different truck which would have continuous issues engaging into 2nd & 3rd gears. They gave me a truck with 1/4 tank fuel. I used truck for 17 miles , I used 1/8 tank of gas , brought truck back after 3 hours and was charged $86.95 at pickup then $76 at return. Complete rip off and terrible customer service and support. You would think after delaying my rental because of mechanical issues and using it for 5 hours less and only 1:8 tank of fuel used I’d get a discount. You would think mechanical delay would warrant that by itself . Like I said if I don’t get refunded the 2nd charge I will never use this conpany again and will write reviews on any site I can think of about this awful location. Thanks

Rating:

2.0

I had ordered $20 dollar Dolly and I got the small $15 dollar one. I ask the lady in the front desk if the one that I ordered was there she said yes. But it wasn’t. I had to come back wasted gas and miles that I was charged for. Called costumer service prior to make my way back they said that I was going to get discounted and when I got my receipt I never received the discounted . Not counting that I left the tank gas fuller than what I got.

Rating:

5.0

Perfect Service! Thank you!

Rating:

5.0

Everyone at U haul was super friendly and helpful. My only complaint is the price. I had to spend $200 to move a lawnmower, 40 miles.

Rating:

3.0

Staff was helpful and kind. When we picked up the bins and brought them home though, they were filthy. Filled with dirt, leaves, human and dog hair, crumbs and other peoples moving stickers. Took us an hour to clean them all before we could pack. So while I would generally recommend, I would warn about the cleanliness

Rating:

5.0

Great Help!

Rating:

2.0

The app wasn't very convenient to try and do while on site. The truck also wasn't ready when I arrived.

Rating:

3.0

All good

Rating:

5.0

Nothing...Your staff was outstanding and caring! From renting the truck, And the in between stuff that i was going thru personally with my movers to returning the truck. Impeccable service and i will tell everyone to rent trucks from Uhaul. Thank you Michele Pradia

Rating:

5.0

The team at the Renton, WA location on 4th, was knowledgable, friendly, and caring. They will always be my go to U-Haul. Thank you.

Rating:

4.0

Your website sucks. The online vehicle check-in is buggy and super long and confusing. Your online checkout is way too long and you constantly try to get me to purchase addons I don't want or need. The in-store personnel are amazing, but your online stuff is all really destroying the user experience. I will explore other options more next time.

Rating:

5.0

Very helpful and understanding.

Rating:

5.0

Great Help!

Rating:

5.0

The person that did my check out was awesome. Sonnet B or someone. I miss her

Rating:

5.0

I always liked using this location. The staff if super friendly and helpful so no complaints there. The truck that was issued to me had really shitty windshield wipers. I had to go outside and press the wipers to the windshield to get them to clear up so I can drive and even then it was still wet. I don't see how nobody has complained about them before if this is the first complaint. It was horrible. And the inside lights don't work, the armrest was broken.

Rating:

5.0

Great Service!

Rating:

5.0

Great Customer Service! I will definitely rent from this location again!

Rating:

3.0

Since self check in again wasn’t working we could not self check in. A worker said that she would check in in the morning. I had her look at the truck to make sure she thought it looked clean enough. She says yes, it looks great. But then I got charged a cleaning free

Rating:

5.0

Nothing all is well

Rating:

5.0

Representatives were great. Extremely helpful and friendly. The vehicle was the only downside. Very clean but I didn’t feel very safe driving. Transmission felt like it was going to slip and the breaks were rough.

Rating:

5.0

I love it the way it is there is a lady working there. She’s amazing worker

Rating:

5.0

The person helping was awesome, very busy but managed it very professionally despite some impatient customers. Please get her more help. Equipment worked as expected.

Rating:

2.0

I have used this location for years with excellent service. This time though, either with new ownership or management now requires customers personal cars park off site while renting their vans. They may not have had any issues parking in the parking lot of a vacant building but it's only a manner of time before there's a brake in. This requires me to no longer use this facility.

Rating:

1.0

Left a few leaves in the back and was charged for $25 cleaning fee. Refilled gas to original level but still charged for 2gl. Stay away from this business.