Customer Reviews for U-Haul of Renton Highlands

Rating:

5.0

The attendant was really professional and courteous. The only issue I had, and that's due to my physical limitations, was that I sometimes had trouble understanding him because he spoke very quickly. He was great, though. I'll need that type of trailer in the future, and will not hesitate to rent from that location again.

Rating:

1.0

I am writing to share a very disappointing experience I had with U-Haul recently. The issue was primarily lack of staff training and communication. At no point did the staff explain that U-Haul has changed its rules for after-hours trailer check-ins. I only discovered at drop-off that I was required to download your mobile app, scan QR codes, and go through a digital check-in process. This policy creates several problems: Many customers - particularly older ones - do not use smartphones or apps. Some customers (myself included) do not wish to install unnecessary or suspicious apps on their phones. U-Haul provides no alternative method for returning equipment, other than paying an additional fee. I was told I would be charged $20 simply to have the trailer checked in without the app. This feels less like a customer service solution and more like a forced way to generate additional revenue. In addition, I strongly encourage U-Haul to improve contract transparency. Customers should always be offered a printed copy of their contract or, at the very least, shown the full contract on-screen before signing. Policies and terms seem to change without warning, leaving customers unaware until it’s too late. I have been a loyal U-Haul customer in the past, but this experience left me frustrated and dissatisfied. I urge U-Haul to: Properly train staff so customers are informed of rule changes in advance. Provide non-digital check-in options that don’t penalize customers. Reconsider unfair charges that exploit customers who cannot or will not use the app. Ensure contracts are fully visible and clear to customers before they sign. Until U-Haul addresses these concerns, I will be hesitant to use or recommend your services.

Rating:

4.0

Staff were professional and extremely helpful. The vehicle was dirty and windows dirty took a while to get them cleaned to drive safely

Rating:

3.0

I drive 9 miles and U halt charge me 2 gallons gas. This truck runs on gas like big truck.

Rating:

5.0

Doings good after returned send final bill for charges like mileage insurance you charge more or refund my case refund insurance one day

Rating:

5.0

My Bank Direct Express would not accept any charges, not U-Haul's fault it was my bank card, anyway the gentleman that was helping me was excellent went above and beyond we finally got it done, but had to use my friends card because my card is stupid, but a job well done, Thanks

Rating:

1.0

The customer service was terrible. I was charged $20 for after hours drop off. The lady confirmed I was dropping off the truck at 5:30pm when they closed at 5pm, and at no time did she say a word about me being charged $20 for dropping after hours. I arrived at 5:06pm and walked in the store holding the keys and asked if they wanted me to put the key in the drop, instead of simply taking the keys from me and not charging me a fee I was unaware of, she said ‘yes’ for me to put them in the drop. So I drop the keys, then get charged $20 for after hours drop off. Totally poor communication and nowhere did they look out for the customer. I will never return to that location.

Rating:

1.0

I did 25 miles total but I got charged for 57 miles.

Rating:

5.0

good job

Rating:

3.0

Drop off was very frustrating. I picked up in person and tried to drop off in person and they informed me that I had to do everything virtual and were already closed, but more than one person was still working there with the door open and everything. I will not be using uhaul again.

Rating:

4.0

Prices are reasonable. Drop off process was challenging. Over crowded, no where to park, seemed disorganized. The guy we worked with was helpful.

Rating:

5.0

The only problem was that I wanted to rent trailer at Rainier ave site not 4th ave both are in Renton but Rainer is near my house. The reservationist did not listen

Rating:

4.0

Good job.

Rating:

5.0

Awesome

Rating:

5.0

A little tight upon entering but the return process was seamless and got me in and out quickly. Thank you very much.

Rating:

1.0

My pick up location was changed 1.5 hours before pick up. When I requested the extra miles and gas to be comped, they agreed then tried to charge me for them anyone. When I noticed they tried to charge me the staff and manager “tried” to fix it but ultimately said they could not fix it and I was left with the bill. Very poor customer service. Then they also forgot to give me the furniture blankets order and I had to come back to grab them.

Rating:

3.0

Better communication for returning the vehicle. I was given a truck at “5/8” tank. A very specific amount. I wasn’t given any information on how much would be charged for fuel if I brought it back at less. Before returning, I filled up the tank to within a couple of ticks from the 5/8 line, but was charged close to $6 per gallon for the rest. It’s not a big deal, but it felt weird. If the tank was full when I left, it would make sense to fill it all the way up. But to be given a partial tank and be charged a higher rate to bring it to the exact line felt petty.

Rating:

5.0

Not a thing

Rating:

1.0

Better customer service I recommend, at the Highlands store, the manager at the store was so rude, racism and unprofessional, the service was terrible and they charged me $25 fees for cleaning and I return the truck clean, they charged me over 20 miles more in my bill, I take a picture to the miles a soon I get in to the truck, and after I review the mileage in the document that was incorrect, for over 20 miles. I will never going to recommend any body to your Store and I will never ever use your services again.

Rating:

5.0

Smooth as silk.

Rating:

1.0

Hitch wires hooked up incorrectly, put wrong ball hitch on vehicle

Rating:

3.0

There's about 3 employees there but only 1 person was helping customers so there was a line waiting.

Rating:

3.0

Eat a steak and work out my brother

Rating:

3.0

I got some blankets and I thought I had bought them and I rented them. I was charged $48 and told the girl I had them in my car and would give them back, she basically blew me off. So just be aware if you get the blankets they are rented and you will be charged if you do not return them.

Rating:

1.0

When checking for pick up, the two attendants were very rude, unfriendly… they made a mistake on giving me the wrong key for the truck, and delayed me 15 more minutes waiting to give me the right one… after figuring out that it was the wrong truck and key they gave me and waiting 15 minutes, no apologies at all on their mistake Terrible customer service!!!

Rating:

1.0

I was charged $20 for late delivery when I had problems returning the truck online Contacted customer service and they helped me out to return it and said they waived the $20 But still got charged Not cool. Will have to call again to fix this issue

Rating:

4.0

Do not tell people that they can park at Renton Tech College. That is what I was told. I dropped off after hours and was locked in. Had to wait over an hour for security to come and unlock the gate. Security said this wasn’t the first time.

Rating:

4.0

The only issue is that there is no place to park on the premises, and you have to park your personal vehicle elsewhere.

Rating:

5.0

Excellent customer service! Friendly, and nice. Great working and clean equipment. Thank you!

Rating:

4.0

Get a better computer program

Rating:

4.0

Truck turn in drop is short and blocks temp parking

Rating:

3.0

Dirty equipment. Understaffed, one woman working whole store

Rating:

3.0

It's a fine store, but they have so limited space, leaving your car there is no longer an option. That was a pain, but other than that it's fine. They had vehicle available when I needed, check in was fast. Thanks.

Rating:

4.0

great service, great staff

Rating:

4.0

Thanks Quinn

Rating:

3.0

Check engine light was on: Attendant was uninterested in this information. I was charged for 2 miles more than driven but chose not to dispute. I wouldn't tell anyone to avoid this haul location but not going to voluntarily recommend either.

Rating:

5.0

The staff were AMAZING! Friendly, accommodating, and fun to work with. The van didn’t have any visible garbage but the dash looked like it hadn’t been wiped down in a while, and the scent was a little overwhelming.

Rating:

5.0

My experience at this location was one of collaboration, attentiveness, and excellent customer service. I was on a tight deadline to finish an assignment and stopped by U-Haul on 4th for convenience. Isabel was wonderfully professional, she quickly addressed the hurdles we faced, maintained a calm and capable tone, and wasn’t afraid to ask for help when needed. When provided with the necessary information, she took swift, decisive action and streamlined the entire process. Efficient, courteous, and effective. A standout experience.

Rating:

5.0

We rent here regularly and appreciate the great customer service.

Rating:

4.0

The trailer was not connected to my ball hitch correctly and as I was driving away on the freeway, the trailer came off the ball and dragged on the ground and when I tried to stop it hit my rear bumper several times before I was able to pull over and connect it properly. This was a huge mistake and should be corrected!

Rating:

1.0

Trailer was installed incorrectly by Uhaul representative. It came lose while driving.

Rating:

5.0

Great service!

Rating:

1.0

The people that run this are thieves. The truck was returned in perfectly clean condition, and there was more gas in the truck when I returned it.Then when I took it. They charged me a cleaning fee, and they charged me for gas. The franchisees are thieves

Rating:

5.0

Daniel and Christa were exceptional. They were calm and reassuring at a very hectic time for our family. It was an exceptional experience at the Renton location and I would recommend them without hesitation.

Rating:

5.0

Easy pick up, good service

Rating:

1.0

Trying to say I was late returning the truck I rented and charged me an extra fee somebody better return my money asap

Rating:

4.0

Provide an area for five parking spots for people who use a day use rental. Don’t allow employees to use parking area in front of entrance.

Rating:

1.0

Make sure the truck you have available for after hours pick up is not blocked in behind a wall of other vehicles for your customers. That dilemma took me an hour with multiple calls with customer service to resolve.

Rating:

5.0

Christa (sp?) at the Renton pick up location was competent, efficient and helpful

Rating:

3.0

Tried calling several times prior to arrival because it was going to be close for me to arrive by the 7pm closing time. Never was able to speak with an associate at the actual location, transferred to the call center. Very unhelpful. When I arrived at 6:59 pm I went inside and was told that they were closed and I would need to check in the trailer online. Of course the QR code on the outside wall did not work. One of the employees from the location came out and tried to help unsuccessfully. Finally after several attempts to use the app, I was told to just leave the trailer to be checked in in the morning and I would be responsible for the trailer if it got stolen. Fortunately, I received a final check in notice in the morning without incident. Very unhelpful, though I tried to stay positive throughout the whole process.

Rating:

1.0

It was hard to park and hard to find an employee. Another customer and I had to help each other park. The employee said she didn’t have our drop off reservation so we had to show her our reservation paperwork that clearly showed our drop off location.

Rating:

4.0

Nice staffs

Rating:

5.0

The staff at this location were very personable and extremely helpful! I didn't catch all 3 of their names, but Kristofer was extremely polite and helpful. Thanks to that whole team!

Rating:

4.0

Perform computer system upgrades overnight when customers are less likely to be checking equipment in/out. When I originally stopped into this location I was told that I could not pick up my trailer per my appointment due to a ‘system upgrade’ that caused all U-Haul computer systems to go down and there was no back up process. I was told I could come back later or get a call when the computers were back online. Due to my tight timeline I called customer service who were able to work with the store to finally rent me a trailer.

Rating:

3.0

Sonnet and Sonja were incredibly helpful and lovely to work with, but we had to wait 25 minutes to pick up our trailer due to the decision to not properly staff the store. They were the only two working, and Sonja was the only one continuously working the front desk as Sonnet had to prepare and move trucks and trailers. They should have been given help to make sure customers were quickly assisted

Rating:

4.0

Need more people to help. Only one person working. Waiting time was to long.

Rating:

1.0

I returned the truck as more than 1/4 of the tank caused I pumped up the gas at gas station next door to make sure the tank was passed 1/4 mark as required to get $19 reimbursement. The line was long and the clerk lady told me that it’s all good to go and they will reimburse me the refund. They didn’t refund me at all.

Rating:

2.0

The space is not large enough to safely secure trailers. The agent hooked us up with a trailer that had a faulty right axle.