Customer Reviews for U-Haul of Renton Highlands

Rating:

5.0

They went above and beyond excellent work thanks!

Rating:

5.0

These people are amazing! Friendly faces and always helpful.

Rating:

4.0

Reserved on line. Took 10 minutes from arrival to departure. Upon return I was helped immediately and on my way in 5 minutes. Price for a 6 hr box trailer was very reasonable.

Rating:

5.0

Kristopher was great!

Rating:

5.0

When turning in the truck, I met Rich the U Haul agent to check in the truck who was very helpful and I was on my way.

Rating:

5.0

Compared to the crew in N.E Auburn, they are courteous and professional. The crew in Auburn needs replacement including the manager.

Rating:

5.0

Chris was such a pleasure to work with. He was very knowledgeable, helpful, professional, and courteous. What an awesome young man!

Rating:

5.0

I have rented a handful of times from this location. The service has been excellent and the equipment has always been in good condition. I really appreciate how well the people at this location treat their customers.

Rating:

4.0

bad customer service (call center) and charged me extra money, hang up my phone

Rating:

5.0

Excellent customer service representatives! Friendly engaging and warm while maintaining professionalism. Fast efficient and knowledgeable.

Rating:

1.0

Bad customer service and no manger on duty. Trying to find out why i got charge for demanding/missing, front desk doesn’t have any access to look up the account. Employee not helpful or willing to work extra mile.

Rating:

5.0

I have rented from this location (Renton Highlands) frequently for 9 years and the past few years have been the best customer service. Previously it was a small disaster, now it's fast, streamlined, and easy. Thank you!

Rating:

5.0

Great setup for pickups or drop offs.

Rating:

5.0

Daniel was great! Thanks for taking care of my rental needs!

Rating:

4.0

Cashier had unenthusiastic attitude, but the people assisting with the equipment were efficient and polite. It was actually quite a surprise when compared to other UHaul locations I've been too where service was pretty bad.

Rating:

2.0

Fix the attitude of the counter person who helped me. She talked to me like I did something wrong and with a very angry tone. I asked her if she's angry and she responded, "let me do my job okay?" However, when I returned the truck on the following day at 1pm, the gentleman who helped me was friendly. I saw the previous night counter person that afternoon too and she had the same attitude. I was patient because I needed the rental truck. I spoke with the manager that evening, but it looks like her attitude never changed. I will not come back to this facility if I have another place to go.

Rating:

3.0

Ensure the outside of the vehicle is cleaned, so folks can avoid charges. Bird poop in 2 locations and gunk on the windshield. Also, maintain your tires. As far as the tire incident went, my husband had a tire completely give out (rubber literally rolled across the freeway) 30 minutes into his 5 hour drive, was on the side of the freeway for an hour before he was able to get a spare tire brought to him. Had to come from North Bend.

Rating:

5.0

Woman who booked for us was amazing! Forgot her name ..so sorry! Beautiful bright hair. . Very sweet and helpful. Young man who helped hook up trailer was incredible, friendly, and seemed genuinly happy to be there. Refreshing! His name was Chris. Probably still is!

Rating:

5.0

Everything went very well. Kind and helpful staff and clean and well maintained equipment. Much appreciated!

Rating:

5.0

The first time I rented a uhaul staff was amazing but the equipment was not clean so when I returned the vehicle the rep took pic and stated someone was smoking which was not true then the second time I rented a trailer and a hour of my time turned to 5 hrs given the straps would not unlock this experience was horrible the staff was nice that that was about all, I didn't even get a call from. Management or no follow up regarding the inconvenience I was caused because of the faulty equipment

Rating:

2.0

No parking spot for personal vehicle, not enough rental return line, uhaul charges $20 for late return that no one informed about and there are other unknown charges they add at the end of rental. Seems like a scam.

Rating:

2.0

No customer parking, careless customer service.

Rating:

4.0

I think when you’re getting ready to rent a vehicle lease, you should do is clean the inside of the windshield

Rating:

2.0

Upon arriving at the location I was not greeted like a customer. I was immediately told I couldn’t park at the location and I needed to move my vehicle to the neighborhood across a busy street. I had planned to uber back to pick up the car after taking the U-Haul home. I did not request this location for my pick up. It was switched by the system. Advance warning before arriving to the location that you have no customer parking would have been ideal. I would have rather driven farther to the location in downtown Renton, than to be treated as an inconvenience and a corporate store.

Rating:

5.0

Excellent service with super nice associate. Equipment was clean and low miles. I would highly recommend this location.

Rating:

5.0

Nothing. Daniel was very helpful and professional in our interactions at the store. I appreciate the outstanding customer service. The store is lucky to have such a committed employee.

Rating:

5.0

The attendant was really professional and courteous. The only issue I had, and that's due to my physical limitations, was that I sometimes had trouble understanding him because he spoke very quickly. He was great, though. I'll need that type of trailer in the future, and will not hesitate to rent from that location again.

Rating:

1.0

I am writing to share a very disappointing experience I had with U-Haul recently. The issue was primarily lack of staff training and communication. At no point did the staff explain that U-Haul has changed its rules for after-hours trailer check-ins. I only discovered at drop-off that I was required to download your mobile app, scan QR codes, and go through a digital check-in process. This policy creates several problems: Many customers - particularly older ones - do not use smartphones or apps. Some customers (myself included) do not wish to install unnecessary or suspicious apps on their phones. U-Haul provides no alternative method for returning equipment, other than paying an additional fee. I was told I would be charged $20 simply to have the trailer checked in without the app. This feels less like a customer service solution and more like a forced way to generate additional revenue. In addition, I strongly encourage U-Haul to improve contract transparency. Customers should always be offered a printed copy of their contract or, at the very least, shown the full contract on-screen before signing. Policies and terms seem to change without warning, leaving customers unaware until it’s too late. I have been a loyal U-Haul customer in the past, but this experience left me frustrated and dissatisfied. I urge U-Haul to: Properly train staff so customers are informed of rule changes in advance. Provide non-digital check-in options that don’t penalize customers. Reconsider unfair charges that exploit customers who cannot or will not use the app. Ensure contracts are fully visible and clear to customers before they sign. Until U-Haul addresses these concerns, I will be hesitant to use or recommend your services.

Rating:

4.0

Staff were professional and extremely helpful. The vehicle was dirty and windows dirty took a while to get them cleaned to drive safely

Rating:

3.0

I drive 9 miles and U halt charge me 2 gallons gas. This truck runs on gas like big truck.

Rating:

5.0

Doings good after returned send final bill for charges like mileage insurance you charge more or refund my case refund insurance one day

Rating:

5.0

My Bank Direct Express would not accept any charges, not U-Haul's fault it was my bank card, anyway the gentleman that was helping me was excellent went above and beyond we finally got it done, but had to use my friends card because my card is stupid, but a job well done, Thanks

Rating:

1.0

The customer service was terrible. I was charged $20 for after hours drop off. The lady confirmed I was dropping off the truck at 5:30pm when they closed at 5pm, and at no time did she say a word about me being charged $20 for dropping after hours. I arrived at 5:06pm and walked in the store holding the keys and asked if they wanted me to put the key in the drop, instead of simply taking the keys from me and not charging me a fee I was unaware of, she said ‘yes’ for me to put them in the drop. So I drop the keys, then get charged $20 for after hours drop off. Totally poor communication and nowhere did they look out for the customer. I will never return to that location.

Rating:

1.0

I did 25 miles total but I got charged for 57 miles.

Rating:

5.0

good job

Rating:

3.0

Drop off was very frustrating. I picked up in person and tried to drop off in person and they informed me that I had to do everything virtual and were already closed, but more than one person was still working there with the door open and everything. I will not be using uhaul again.

Rating:

4.0

Prices are reasonable. Drop off process was challenging. Over crowded, no where to park, seemed disorganized. The guy we worked with was helpful.

Rating:

5.0

The only problem was that I wanted to rent trailer at Rainier ave site not 4th ave both are in Renton but Rainer is near my house. The reservationist did not listen

Rating:

4.0

Good job.

Rating:

5.0

Awesome

Rating:

5.0

A little tight upon entering but the return process was seamless and got me in and out quickly. Thank you very much.

Rating:

1.0

My pick up location was changed 1.5 hours before pick up. When I requested the extra miles and gas to be comped, they agreed then tried to charge me for them anyone. When I noticed they tried to charge me the staff and manager “tried” to fix it but ultimately said they could not fix it and I was left with the bill. Very poor customer service. Then they also forgot to give me the furniture blankets order and I had to come back to grab them.

Rating:

3.0

Better communication for returning the vehicle. I was given a truck at “5/8” tank. A very specific amount. I wasn’t given any information on how much would be charged for fuel if I brought it back at less. Before returning, I filled up the tank to within a couple of ticks from the 5/8 line, but was charged close to $6 per gallon for the rest. It’s not a big deal, but it felt weird. If the tank was full when I left, it would make sense to fill it all the way up. But to be given a partial tank and be charged a higher rate to bring it to the exact line felt petty.

Rating:

5.0

Not a thing

Rating:

1.0

Better customer service I recommend, at the Highlands store, the manager at the store was so rude, racism and unprofessional, the service was terrible and they charged me $25 fees for cleaning and I return the truck clean, they charged me over 20 miles more in my bill, I take a picture to the miles a soon I get in to the truck, and after I review the mileage in the document that was incorrect, for over 20 miles. I will never going to recommend any body to your Store and I will never ever use your services again.

Rating:

5.0

Smooth as silk.

Rating:

1.0

Hitch wires hooked up incorrectly, put wrong ball hitch on vehicle

Rating:

3.0

There's about 3 employees there but only 1 person was helping customers so there was a line waiting.

Rating:

3.0

Eat a steak and work out my brother

Rating:

3.0

I got some blankets and I thought I had bought them and I rented them. I was charged $48 and told the girl I had them in my car and would give them back, she basically blew me off. So just be aware if you get the blankets they are rented and you will be charged if you do not return them.

Rating:

1.0

When checking for pick up, the two attendants were very rude, unfriendly… they made a mistake on giving me the wrong key for the truck, and delayed me 15 more minutes waiting to give me the right one… after figuring out that it was the wrong truck and key they gave me and waiting 15 minutes, no apologies at all on their mistake Terrible customer service!!!