Customer Reviews for U-Haul of Riverside

Rating:

5.0

Had a terrible day trying to locate a trailer probably because I didn’t use the website and wait until last minute. However, your agent assist, hooked me up with this location and solve all my problems. I’ve always had a good experience with U-Haul.

Rating:

4.0

This truck was new, 520 miles, it ran terrible... almost like an exhaust leak and the transmission shifted so hard when you slowed down... the people at p/u and d/o were very nice. Thank you!!

Rating:

4.0

希望内部勾通极时避免不该发生的麻烦。我们原本预定的Dolly临时取消了工作人员说可以没问题我们不会收取费用但是在我还车的时候就出现了问题说我们没有归还这让我们很失望。希望以后能极时处理。热

Rating:

5.0

Nothing at all, you guys were super

Rating:

5.0

Was great everyone was helpful and great to work with

Rating:

5.0

Friendly staff, and extremely helpful. Got me out quickly.

Rating:

2.0

I never got my 2 wheel dolly in the truck

Rating:

4.0

I use this pickup location almost every Wednesday for the past several months for a one-day 26' truck rental. When I returned the truck yesterday they said the system was down and they would email me a receipt. Later that day I received the email receipt, and it was $45 more than my usual charge of $100. For some reason there is no longer 75 "Miles Included", and I was charged $1.09/mi. for the 31 miles I drove. Checking into this today.

Rating:

5.0

All 👍 good

Rating:

5.0

All good

Rating:

2.0

Oakland, not good

Rating:

5.0

I always use U-Haul on Spruce Ave in Riverside, first because this location has a wide variety of vehicles available almost always and their staff is friendly and attentive.

Rating:

5.0

The customer service was awesome 👍👍😎 and my official move went very successful and well 💪🙋❤️🎃

Rating:

5.0

The staff was awesome !! Everyone was very helpful and willing to go above & beyond to make things right.

Rating:

3.0

I came in the get a broke dolly it wasn’t working properly and mess up my refrigerator so bad when I returned it I addressed to the guy he assure that he will check it out I hope he does correctly fix the situation properly.

Rating:

5.0

Great service. Quick and efficient. Would use again.

Rating:

5.0

Customer service was 5 stars thx for a great job

Rating:

5.0

Amazing customer service from every single person I came in contact with

Rating:

5.0

Everything’s was superb.

Rating:

5.0

Continue doing what you are doing.

Rating:

1.0

Be more honest

Rating:

4.0

Make sure if the previous guest who didn’t clean the bed of their van or vehicle, it gets cleaned one way or another. My husband and I are moving and we were transporting our really expensive valuables we didn’t have time to clean the bed ourselves so we laid down tarps to keep our stuff clean. We didn’t want to risk having the oil or sticky like substance be on our things.

Rating:

5.0

Drop off experience in the early morning could be improved with better communication as to where to drop off.

Rating:

5.0

Get more fast service in person to don’t wait to long in the line to be attended

Rating:

5.0

Newer staff, since the last time I was in were pleasant got Wright to getting me my truck for the day very professional. Love this location.

Rating:

5.0

First time using the Ubox,from the beginning to the end the experience was great 👍, best value on the market, I chose to load at the Uhaul location, and use my vehicle to transport the boxes from the Uhaul drop off location to my house and storage location 😀

Rating:

4.0

Ryan was great!

Rating:

4.0

Drop off was good and quick.

Rating:

5.0

Have more staff available for customers service

Rating:

5.0

Nothing ur doing great

Rating:

4.0

Need to have more personnel on hand to help customers check in.

Rating:

5.0

Great employees, well done.

Rating:

1.0

The truck we received would not start once we got it home. We then were forced to wait hours for roadside assistance before anything was fixed. I was not compensated at all for the delays or inconvenience.

Rating:

5.0

coffee stand

Rating:

5.0

Truck blowing blac smoke, tires needed replacement not safe for freeway use, interior falling apart. Ready for the scrap yard.

Rating:

5.0

U haul was great! However, I didn't like that i was charged extra when the truck broke down

Rating:

4.0

I booked in advance before five days the u-haul truck with utility dolly but at the time booking I didn’t received the utilitiey dolly store manager told me that we don’t have utility dolly this time

Rating:

5.0

This location is always very help and professional. I get propane from here. And this was my first rental. Very good place

Rating:

3.0

Have the gas you say the truck has and not have customers fill up more than what you gave it to

Rating:

5.0

Perfect extremely helpful.

Rating:

4.0

Everything and everyone was on top of there job. Pricing was way fair. I will most definitely be referring this unit for business Thanks again..

Rating:

5.0

Staff is great and helpful

Rating:

2.0

Use better people for customer service. I understand you guys are located right outside Eastside but the workers could have better customer service skills. I didn't have a problem with a worker but the people ahead of me dealt with the manager who seemed bothered to even be there to begin with. Major attitude as if he didn't choose that life himself. Great people are out there for the position. You just have to bump up the pay a few $$ an hour and watch it pay off. Also, can you guys optimize your systems??? It seems like a complete mess. Whoever is taking care of the database and/or servers isn't doing a good enough job. Being in IT, it's unfathomable to think that businesses as large as you guys still work SO SLOWLY. Upgrade, upgrade, and KEEP upgrading.

Rating:

1.0

Gave me a beat up truck, I asked for a better one cause they had like 20 of them, they refused saying they're all the same, car bad alignment issues, door rattles, car had a hard time accelerating, gas meter was displaying wrong gas after I filled it up, + team members were flat our rude, never coming back to this location again

Rating:

5.0

Best service ever

Rating:

1.0

When I arrived to California I have a bad experience I dropped off the trailer near where I moved. My receipt has no address to return it because I explained the lady in Las Vegas that I don’t know where is a u- haul around to the new address the lady was so nice, she told I will no put the address so you can return it to any close U-haul so I dropped it off I asked the worker if I need a receipt he told me no with the trailer number is fine I went to Chicago for vacations and when I come back u-haul charge 236.00dlrs because supposedly I returned the trailer on August 4. How I am going to return it that day if I was in Chicago? This ridiculous I was tired, angry, frustrated, and all because of such bad service.

Rating:

3.0

Customer service was great however did not have all the boxes I reserved. Even though it was confirmed. Also the trucks were parked a mess and it made it impossible to park.

Rating:

2.0

They did not have my equipment available onsite or ready and did not call me and make me aware of this in advance. Communication needs to improve.

Rating:

5.0

Service or drive the vehicle to find out problems. It was jerking when you get to 40 mph. Both trucks. I exchanged the first one but second one had same problem but not as bad.

Rating:

4.0

I don't recall anyone suggesting a specific number of containers, but I ordered 3 based on all the loose items and containers in storage that I had, which worked out well. The date was changed by U-Haul which caused some issues. If you are asking "What can we do to improve...", my suggestion is that if someone orders containers three weeks ahead of time and you tell them they will be delivered on a specific date that far in advance, then make sure they are delivered when you say they will be. I never got an explanation as to why my containers weren't available on the original date I was told and I also was not told that the date could change for no reason. Made it hard to coordinate with help.

Rating:

5.0

Great experience!

Rating:

1.0

When I arrived, a unit had not yet been assigned to me. I was assigned a unit by staff. When we went to the unit so I could see it and put items inside, there was still a lock on the unit from another customer. The staff informed me that they would work on getting the lock removed. I told them that I could wait a bit to put the items that I had in my car with me into the unit. However, I would need access to the unit within a few hours, when my hired movers would be coming to unload a truck full of furniture into the unit. When I came back a few hours later with the movers and truck, the staff let me know that the customer's lock had been removed and that I could access the unit. When I went to the unit and opened the door, it was already full of furniture/belongings. The staff clearly had not ensured that the unit was emptied and cleaned after removing the lock. I think had to wait approximately 30 minutes (while I was paying the movers to sit and wait, also) for the staff to try and find a temporary solution. I was eventually offered 2 U-Boxes instead. While I made do for the moment, as I was paying the movers all this wait time, U-Boxes are not what I need and I was not offered a long term solution. I will need constant, short-notice access to my storage unit, not U-Boxes where I would need to call ahead every time I need access. Additionally, when I went to leave the facility and finish my move, I could not exit the parking lot with the truck because there were so many other trucks backed up parked and blocking the exit driveway. Again, I had to waste time waiting for staff to move trucks and create a passable driving route, all the while again paying my movers to have to wait, as well. The facility was extremely understaffed all day. The two men working were working hard, but clearly needed more support. Extremely disappointed overall.

Rating:

3.0

The uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.

Rating:

5.0

Stephanie Ponce is amazing. All the crew that work there are amazing. Very helpful

Rating:

1.0

I was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.

Rating:

5.0

Miguel and the rest of the crew there were awesome. Very helpful

Rating:

5.0

I appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.

Rating:

3.0

At first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.

Rating:

1.0

The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.

Rating:

1.0

I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.

Rating:

5.0

Honestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Rating:

5.0

Great help

Rating:

1.0

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Rating:

5.0

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Rating:

2.0

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

Rating:

5.0

Great staff, great customer and great help!!! Five stars!!!

Rating:

4.0

Always a pleasant experience

Rating:

5.0

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Rating:

5.0

Thanks