Customer Reviews for U-Haul of Riverside

Rating:

5.0

Just keep doing what you doing 💯

Rating:

5.0

Teniendo más personal bilingüe y seguir siendo amables con nosotros los clientes como asta el día de hoy gracias por sus servicios . F R G

Rating:

5.0

Weight is the issue Advertising 2,000 lb weight Then upon delivery told box is 500 lbs included in your weight limit Then add the weight of 24 pads! The Staff was Excellent It’s Corporate Misleading the Public Tv got Broke! Bought all the Insurances 3 total Told Tv not Covered Load Shifting isn’t Covered First off the Load Hadn’t Shifted at all Had dozens of Pieces of Art with Absolutely Zero Damage!

Rating:

5.0

This was a great experience

Rating:

4.0

My experience at Spruce was very good. The process was easy and fast. The man at the counter was very helpful and friendly.

Rating:

2.0

Super slow and no sense of urgency. I left a heavy duty yellow tie-down strap in the cargo area I need to pick up.

Rating:

5.0

Professional team managing a very efficient rental operation, Thanks.

Rating:

5.0

Excellent experience again!!

Rating:

1.0

I received a call the night before that the location I selected online did not carry the trailer I needed. The staff was severely overmanned and the process took a lot longer than it should have, especially since I had an appointment to pick up. The staff was professional and courteous.

Rating:

5.0

Love the upod

Rating:

5.0

I was not happy with the u Hual representative that brought my rental equipment up front for pick up. He was not friendly and did even ask to see if i needed an explanation the truck ot trailer details

Rating:

5.0

Very efficient hook up and reservation communication.

Rating:

5.0

The equipment seemed well maintained but it was very dirty on outside. I rented it for an event I was working and ended up washing it so I wouldn’t embarrass myself. The gentleman that hooked me up and took the return was extremely pleasant and knowledgeable. He made the experience excellent. I think name was Emanuel?

Rating:

5.0

I worked with Skye and she was so professional, efficient and accommodating. She pointed out an important feature that was missing from the trailer I reserved and helped me switch to a better fit and it was same price! Excellent service

Rating:

5.0

Staff was very helpful, professional with exceptional service attitude. I will be returning next week for a truck rental due to the excellent service!! Thank you William Savage

Rating:

3.0

Took over 6.0 to install when it should of been 3.5 hours

Rating:

5.0

Have to say customer service was excellent. Equipment was available and conditions good

Rating:

4.0

I was very pleased with my uhaul experience. Everyone involved in my move, were professional and friendly. My three boxes were delivered properly and on time. Improvement, I think you're there. Good Job.

Rating:

5.0

Thank you to "JOE" for helping me.. He did an amazing job to assure I had the equipment I needed. Thank you

Rating:

5.0

Nothing to improve. The associate that checked me out was friendly, explained everything clearly-charges, rates, how to return, etc, and the associate that checked me in was equally friendly and kind. The location was perfect! I had no idea it existed.

Rating:

5.0

Cisco always gets us in and out in a timely manner appreciate all his hard work and the rest of your team at this location.

Rating:

5.0

El camión olía mucho a cigarro., no tenía cámara en la parte de atrás del camión es peligroso y puede golpear si no tienes alguien que te ayude ., otros camiones que e rentado en esta compañía si lo tienen.,

Rating:

5.0

Easy and friendly service!

Rating:

5.0

Great management

Rating:

5.0

Would’ve been nice if the vehicle had gasoline in it instead of being empty

Rating:

5.0

We always have excellent experiences with your company, all your employees are helpful, and we will continue to use your trucks. Thanks.

Rating:

5.0

Overall, UHaul exceeded our expectations in EVERY way possible.

Rating:

5.0

The service was amazing. It was fast. Everything was clean and perfect.

Rating:

5.0

Great. Recommended.

Rating:

5.0

I don’t have any recommendations but I would say I was very happy with the process of renting. I’ll definitely use U-Haul again in the future. Thank you.

Rating:

5.0

Everything was excellent… what an amazing customer service.

Rating:

5.0

Moving help was excellent leaving and arriving. This is the second time using UHaul and I'm very satisfied.

Rating:

5.0

Its all good.

Rating:

4.0

Have more equipment available. Needed a small dolly but this location was out of stock

Rating:

5.0

Literally our only negative was that our lock didn't lock. Or if it does, it doesnt lock easily. Other than that, our move went very well using the uHaul.

Rating:

2.0

It was the first of the month.. but even then, an hour long line to pick up a vehicle is a bit much.

Rating:

5.0

Convenient location. Staff was prompt in receiving the truck. Easy and check out process.

Rating:

5.0

Great customer service, Sebstian was great

Rating:

5.0

I would suggest signs for “visitor parking” & larger signs for “Entrance” . I had never been there and it was confusing, the signs are present but small for someone who wears glasses which were left behind in car. The young lady who helped me was extremely helpful and friendly! She went out of her to accommodate me because I needed a ramp and the vehicle I chose did not have one. I did not get her name but she definitely deserves the recognition for going that extra mile for me. I was beyond grateful and I hope this reaches the people to make her aware that she is an exemplary employee!!

Rating:

5.0

Very good employees ,friendly and helpful.

Rating:

5.0

Emmanuel was helpful, and the general manager was super nice and helpful. Will be back to this location for sure!

Rating:

5.0

The staff was very nice and accommodating. Will definitely go back and I do recommend them.

Rating:

5.0

Have more employees working! There were 2 at the desk, one at equip return, and one working on a tow; two phone calls came through while the line grew. The employee who answered the phone said "your question will have to wait because I've got a line of people to handle first." It was a woman from another office calling about a damage form. It took about 20 minutes for me to get to my spot in line. I did not have a reservation. But the employees were thorough and pleasant and obviously perturbed about the line of people, but they couldn't go any faster. Not and still give a high level of customer service. There should've been at least one other person in the front.

Rating:

5.0

Nice customer service, quick and easy pickup and drop off. Will rent again.

Rating:

3.0

I recommend having more than one person at the counter when the first open. I had a reservation to pick up equipment it took 30 minutes for me to complete the process. That’s checking in and getting hooked up to equipment. The return took about 20-25 minutes. Only one person checking.

Rating:

5.0

Greta people there, I was actually surprised as my expectations weren’t high. Super friendly, super helpful. Kudos to the crew.

Rating:

5.0

Thank you

Rating:

1.0

We didn’t drop off here. Our uhaul was towed here and then they charged me $1000 claiming it was an abandoned vehicle even though I did everything through uhaul roadside assistance. When I called to ask for a refund they tried to claim that we broke the truck using our own mechanic. There are clear notes on the rental profile explaining what happened and how it was through no fault of ours and I was still charged. I’ve only received a partial refund

Rating:

4.0

I was told to drop off the rental and they would send my receipt. I arrived before 12:38pm and the receipt said 1:15pm I was just worried to not be charged another day but everything was solved great experience

Rating:

5.0

I keep coming back here for all my rental needs the place is great

Rating:

5.0

There was trash under my seat. Check engine light came on while driving.

Rating:

2.0

One employee working, two employees went on break at the same time

Rating:

1.0

Verry rude night worker would not let us pick up truck at our pickup time.

Rating:

3.0

When I went to pick up my reserved truck the clerk was extremely rude to me, even after filling out contact information online the clerk demanded 3 more family contacts. Said he would not serve me if I didn’t give him the contacts. I’m not lucky enough to have a large family and told him so but he was flippant and short with me. I would not recommend this location because of his treatment.

Rating:

4.0

Tire pressure sensor bad. A/c only blew on window. Fuel gauge went from 1/2 full to 1/4 full in about 5 miles, so who knew what was in tank. Truck ran fine.

Rating:

4.0

The customer service was outstanding from beginning to end!

Rating:

5.0

Everything was fast and easy!

Rating:

5.0

My experience from start to finish was great. The teams in CA and Chicago were excellent and I can’t thank you all enough for making my move smooth and easy.

Rating:

1.0

You guys can have a little more faith in your customers especially the ones that stay local and don't plan on going anywhere but inside the Temecula area

Rating:

1.0

Customer service sucks

Rating:

3.0

I was told the truck was 15’ plus the overhead attic. It is not, it’s only 13’ plus the attic.

Rating:

1.0

When I arrived, a unit had not yet been assigned to me. I was assigned a unit by staff. When we went to the unit so I could see it and put items inside, there was still a lock on the unit from another customer. The staff informed me that they would work on getting the lock removed. I told them that I could wait a bit to put the items that I had in my car with me into the unit. However, I would need access to the unit within a few hours, when my hired movers would be coming to unload a truck full of furniture into the unit. When I came back a few hours later with the movers and truck, the staff let me know that the customer's lock had been removed and that I could access the unit. When I went to the unit and opened the door, it was already full of furniture/belongings. The staff clearly had not ensured that the unit was emptied and cleaned after removing the lock. I think had to wait approximately 30 minutes (while I was paying the movers to sit and wait, also) for the staff to try and find a temporary solution. I was eventually offered 2 U-Boxes instead. While I made do for the moment, as I was paying the movers all this wait time, U-Boxes are not what I need and I was not offered a long term solution. I will need constant, short-notice access to my storage unit, not U-Boxes where I would need to call ahead every time I need access. Additionally, when I went to leave the facility and finish my move, I could not exit the parking lot with the truck because there were so many other trucks backed up parked and blocking the exit driveway. Again, I had to waste time waiting for staff to move trucks and create a passable driving route, all the while again paying my movers to have to wait, as well. The facility was extremely understaffed all day. The two men working were working hard, but clearly needed more support. Extremely disappointed overall.

Rating:

3.0

The uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.

Rating:

5.0

Stephanie Ponce is amazing. All the crew that work there are amazing. Very helpful

Rating:

1.0

I was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.

Rating:

5.0

Miguel and the rest of the crew there were awesome. Very helpful

Rating:

5.0

I appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.

Rating:

3.0

At first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.

Rating:

1.0

The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.

Rating:

1.0

I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.

Rating:

5.0

Honestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Rating:

5.0

Great help

Rating:

1.0

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Rating:

5.0

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Rating:

2.0

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

Rating:

5.0

Great staff, great customer and great help!!! Five stars!!!

Rating:

4.0

Always a pleasant experience

Rating:

5.0

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Rating:

5.0

Thanks