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Tim FCustomer Reviews for U-Haul of Route 1 Saugus
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great friendly and easy check-in and pick-up as well as return. Truck was clean and in excellent mechanical condition.
Christopher WI didn’t use the vehicle, but the guy charged me. He was mad and yelling at when I was tried to make him understand that I didn’t use the vehicle, because my appointment got canceled. He told he will charge me and he did.
LAWAL SIn and out.
lornie tThe staff was very pleasant service was quick.
James SI had read some negative comments about this location and the experience someb U-Haul clients had but mine was totally opposite. It was a simple case of Anything going into the facility requesting the kind of vehicle you wanted and setting up the time and date of the pick up. Then on the appointed day, I arrived at the appointed time and picked up my vehicle with absolutely no problem. I returned it as requested to the appropriate space turned in my keys and was told I would receive my receipt by email which I did. It was so simple. I couldn’t believe that other people had such adverse experiences, I don’t know, maybe mine was exceptional, but I can’t believe that.
rose mThe equipment is very well maintained, both in engine performance, and mechanical operation such as steering and brakes. Also the gas was not bad considering size and power, I did like the MPG meter, It helped to max the MPG. Thanks again, Steve Surefire Heating & Plumbing
steve bGood
Marco GEverything was as requested, no unexpected charges, no long line to wait for my rental, and friendly service.
Lauara Ball OK Thanks
Paul TGreat service!
Fritz WGreat service and equipment at this location. The Bronx location, wouldn’t recommend it
FRANKLIN NThe service at the location was fine. The truck however was extremely old and broke down 25 minutes into my trip on the middle of the interstate. I am still waiting for a full refund that I have not yet received all of. Charge on 2/10 $282.45 Charge on 2/12 $48.83 Refund on 2/13 $240.42 This leaves $90.86 of charges that were not refunded from the day. I lost a day of work and missed my pick up because although not feeling extremely safe I agreed to stay with the truck on the highway for over 3 hours.
Michael DEmployee was kind and relaxed and helpful
Kathryb MThe U-Haul employee who helped me was excellent, knowledgeable, and friendly.
Erik EThe truck definitely needs some mechanical attention as the engine was grinding so we stayed at 40 mph to be safe. It served its purpose so for that reason I would use U-Haul in Saugus again. People we dealt with were all great!
Paula BEverything was perfect. Picking up and dropping off was quick and efficient. I will use this location for all my trailer needs.
Sylvain Ldrop off employee was rude. pickup employee was nice
Roy MI have been using this U-Haul dealer for years and always have a great experience.
Adnan HVery helpful
Robert QThis rental was a nightmare. I reserved my 10 foot truck a week in advance. The day i was supposed to move, i was told that the truck was not available at the selected location (Woburn MA) and i would need to go to a different location much farther away (Saugus MA). My storage unit is at the Woburn location so this was extremely inconvenient. I showed up to the Saugus location and could not initiate the self check in process. I had to call for assistance, and this was resolved. I got to my truck and the dials on the lock would not move. I had to call again and they tried to send me to a different truck, but the passcode they provided was not correct. I spent over an hour on the phone with someone was extremely rude and unhelpful. I ended up leaving this location that night without a truck, and had to return the next day. This postponed my moving. I should not have had to pay full price for this experience. I will likely not be returning as a customer.
MARGARET FVery professional service, very nice employees. Quick process, no waiting either at pickup or drop off. Very happy with rental - would rent here again
CATHERINE LNate and Bill were super nice and helpful. The truck was clean. Overall great experience.
BONNIE AQuick service, helpful and professional
Robert MNothing
tony rAll workout good
Johnnie RThe gentlemen manning the post when I picked up the truck, and when I returned it, were professional, friendly, and helpful. I got a very positive impression of the business, from the people there at U-Haul Saugus MA
Gregory DOld trucks, needs updating
mihret jThey guy that got the truck and equipment together and got us ready when we picked it up was awesome. Very fun experience.
Christopher HDrop off was a breeze!
Dvian RIt was a tremendous experience and the staff is awesome thanks for all the help
Roger GThe back of the truck had red crayon shavings that got my stuff dirty. I'll have to rent a truck again to return the items i bought and pick up new items. Also the drivers door would not close . Not safe
kirk dCheck in was simple and easy. Our rental was ready for us. We under estimated our time and mileage. The attendant was understanding and clear on what our charges would be.
Michele AThe brake of the trailer, is not good. Need fixing
Marceo CI think this location is excellent. It’s the only location I use. Staff is always nice. I dropped off today and called a Lyft the gentleman working made sure that I knew if I needed to wait inside because of the cold. They are always just so helpful and nice. Thank you
CHERYL CThe moving company we hired through this app was terrible! Poor communication! Labor was efficient but they ruined our entire move day by not responding until afternoon. Uhaul doesn’t actually care who they contract as long as they get paid
Melissa WThe person at the desk was outstanding. Very friendly, courteous and helpful. He did a great job.
Alexander BExcellent experience all around. I would not change a single thing. Great staff. Super fast pickup and return!
Ralph MMy experience was great on this location. the Navy Veteran was awesome. To the point and help others customer at the same time. My turn in was painless.
Willy JNo complaint! Happy
LAZARO SI picked up my trailer and went on my way and had to return it,because it needed repairs. And that location didn't have another car trailer . And I was sent to different location.in another city To rent another car trailer and that one was broken too, Then turned that one in and got a 3rd that was roadworthy.finally, Also he had me take this trailer without any updated documentation this is unacceptable, I should be reimbursed for my experience. When I checked out.and I have this on video,of another customer with your biggest moving truck.not knowing how to drive it-hit my turn in,numerous times and also dragging my turn in car trailer. I went inside too tell the manager what was going on,and his reply was "I KNow" I've been watching it on the surveillance cameras. He didn't want too leave that seat. I'D say that's someone I wouldn't have working for me...
William LJust keep doing what you’re doing.
Patrick DNothing. The associates were great.
William PGreat rate and service
Joseph SPeggy did a great job getting me a van when the online reservation system led to a double booking.
Michael FThe 15' truck that was assigned to us was horrible. It was a very old model truck and when driving you would think it was about to break down. I hope the next time we rent a uhaul truck, it will be a newer model. Please consider this.
BURNE SWe did a one way rental from SC to MA. When we dropped off the person checking charged us for fuel (6 gallons) without speaking to us. I found out threw the automated email while sitting in my car. I went inside to question it and it was buisy. i waited in line and when the Rep walked outside to show another customer there truck I followed to speak to him quickly. When I told Joesph my issue and said he must have checked the fuel while standing on the ground. he said no and sat in it (I had taken pictures both before I left SC Uhaul and when I dropped it off) it was where is should have been. He said he would refund it. no I am sorry for stealing from you just I will refund it later today. it has not been refunded yet.
Ronald HI was proactive and did the rent from your phone option. I did everything and just had to get the keys from a worker. There was no worker anywhere to be found for 45 minutes. Then the truck we rented was almost on empty. It made an awful sound any time we pressed on the gas pedal. The back door would barely open and close. It was a mess.
Hailey COpened trailer to take checkout picture and there were items left in it. The gentleman checking me out checked it right after me and he took care of cleaning it out before I took trailer. He also mopped the floor. Great customer service by this tech.
A JExcellent. Brand new truck. Simple pickup with great service.
Tyler NI got overcharged and I already submit a dispute regarding this issue
Amine LEasy friendly and fast pickup and love the easy return by mobile app.
A JThank you!
Mahmoud YThe truck was awful. Barely any brakes. Check engine light on. Smoked like it was on fire. told the person working at the store when i returned it. He could care less. I will go to enterprise next time.
Scott EWas charged for an extra day even though I returned the truck on the day I was supposed to. The following day I kept getting calls asking me when was I going to return a truck that I returned a day before.
Harrison T