the saugus mass location is the best all of the guys there are super fast and professional each and every time
BARRY CCustomer Reviews for U-Haul of Route 1 Saugus
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service at this location!
JOSEPH PExcellent transaction, great employees took care of hooking up trailer and taking it off, usual great service at Saugus, ma, thank you
John Fyou charged me for the insurance when i said no which i believe to be against the law and the truck reaked like stale cigarettes!!
Todd SOverall the trailer wasn't bad. However, the trailer light connector had exposed wiring which poked me. Might need a new wire. Also, the trailer was not available/returned to the location by my initial rental time of 1030. The trailer was returned just before 1115 the morning I rented it and was going to either have to go to another location in Salem to get what I had reserved or take a smaller trailer which would not have been big enough for what I was hauling.
mark tThere was only one person working, so an additional person would be helpful.
Joseph BI am a long term client and rent there at least monthly and sometime weekly. Staff has always been professional. However, this time I was given a trailer whose tire was a retread, which stripped of itself on the highway. Roadside assistance was called and fed me false information for over 8 hours during the overnight. Tow truck arrived literally nine hours after breaking down. Then Uhaul charged me fees for 3 more days from a different location, because RA chose to send the failed trailer there( after it was out of my possesion) . I am still out of pocket for 200 dollars a week later and being told I need to address this with the out of state location where a third party towed the trailer to.
vincent mGood
LUIS JBill does a great job at that location!!!
nicholas dHonestly – no improvement is necessary. This was a quick and very easy pick up.
william aVehicle and trailer was set up and ready to go!
Brian JI was contacted the day before my reservation and informed that I had to go to a different location far out of my way. We drive 45 minutes to the location only to find it to be closed. Called the original location and they had no idea why I was sent to a new spot. Overall it cost me 1 1/2 hours of my time, fuel money to go out of my way. Absolute waste of my time. I will be contacting Uhaul today to see if I can obtain some reimbursement for my inconvenience and costs!
KHRIS BHave all ramp trailers!
nicholas dNot friendly workers !!!
ASHUR KI haven’t rented a U-Haul truck from here in at least 15 years, the experience and the store is exactly the same. How is it possible not to take a few steps forward in 15 years? It’s not terrible, it’s just antiquated. I didn’t use the app to do mobile pickup or anything, but judging by the clerk at the counter that went down in the morning anyhow and probably wasn’t working. Also you still had to get the keys from him anyhow. Also they have 1 person in the office at 8:30 on a Saturday morning. I realize the business needs to make money, but your first impression leaves a lot to be desired. That said, I’ll be back.
James LI would only recommend as it's the closest facility in the Saugus area. Then I was charged and extra $5.00 dollars because they said I used 6 extra moving pads,,, I ordered 12, 6 in 1 bag 6 in the truck. Not good, I know it's only $5.00 dollars but seriously.
Jerard OIf drop off location is changed or will need to be changed , inform /tell customer before he leaves with vehicle
Peter BBarry was super awesome!
Fernando MGreat location, but not as amazing as the one in Lynn.
Fernando MStaff the location with more than one person. All while installing my trailer hitch the agent Bill had to also greet and service all customers that came in.
Daniel MThe customer service guy was great. Extremely professional and helpful
STEVEN WAlways great service and they are willing to make something happen even when I don’t have a reservation
Charlie MThanks 👍
Robert CThank you!
Alci FCustomer Agent Nate Took Care of everything _making renting a seamless experience. Awesome
PETER RThe person in charge refuse to left the truck in Weymouth so he said axplicit that I have to dipped the car same place I rent, so for that charge me 1 more day and more miles returning to the place and also the uber to go back to Weymouth, not like your post that I can dropped when I want, bad experience for first time
mirko cI had a very unpleasant experience. The manager at the location was very rude and dismissive. The U-Haul system was down across all of the stores, as I had to visit multiple stores due to a lack of communication between stores regarding the abilities of employees. I could tell the manager was overwhelmed due to these issues; however, it reflected poorly on my experience. I was later informed that the hitch on my U-Haul was poorly installed by my drop-off location and could have caused serious issues. I would not go back to this location.
Jessyca WI have used this location before so knew it would provide excellent service at a great price. Everything met expectations and the trailer I rented worked exactly as needed. Friendly service, great equipment and a very reasonable price. Web reservation was easy too. I would recommend U-Haul Saugus to anyone.
Jim GEasy and super cost effective
Matthew MAll good, thanks to the navy veteran man excellent service.
Julian CExcellent service highly recommend
Thom GIt was fine
paul mI rented a 20 foot truck, this one had 122000 miles and was not well maintained. The steering was so loose it was dangerous to drive. Also, it only had ¼ a tank of gas. What happened to getting one filled with gas so I just had to refill it. Not knowing how much I would need, I filled the tank but only used a ¼ of the tank. I gave Uhaul over 12 gallons of gas costing me $48 dollars. If this is your policy, I won’t be renting from you again.
Dean SThe only thing I would suggest is the on duty store manager could have used some help. I happen to be first in line of 4 waiting to be helped.
MICHAEL BTruck breaks badly, low pressure at start and sterling is not good might need alignment. Also charged extra 2 gallons extra gas even though I have the picture at return showing that the level is same as when picked up
Mohamed EGreat experience with the rental. Quick and easy process. Customer service was excellent.
Scott AClean the floor store strip and wax.
harold rquick response and help to get me on the road by the employee on staff
Peter STold me I could not drop off equipment and I had to drive across town to drop off at another store.
Stony CNever
HUGO CGood customer service
MARCIO LThank you to the helpful staff at both pickup and delivery. Truck was ideal.
Mark FAbove and beyond
MARCIO LThe one gentleman that provided the rental was the same on my return. Good guy, very helpful , BUT U-Haul as a company should have two people there at all times. As a retired automotive professional, I would never allow one technician to work under a car, by himself for Safety reasons. Who would be there to help in an emergency? Many years ago at another repair facility that allowed one of their techs to work on a vehicle after hours was found under a car "dead". Many insurance company's would not allow a claim under these circumstances. Sorry, just wanted to address my concern from my Many years of Automotive management. Keep up with the Great Service !
Robert KNot much to improve. The man was great that helped me . The trailer i rented was in great shape and worked flawlessly for 7 hour rental. Thank you uhaul
GARY CEverything worked out wonderful thank you so much
ALBERT QEl joven que me atendió fue muy amable conmigo. No hablo mucho inglés, fue paciente y nos entendimos en Español, sábado 25 de abril 10 am
Jonathan QVery happy with U-Haul
JACK CThe guy who helped us out did a really great job. Will gladly use your services again. Thanks!
jacob dTo make sure they get equipment ready for use. I made a reservation for a 20’ truck at 1600 for 2000 pickup. Upon getting to U-Haul for my pickup it said equipment was not assigned to my order. Waited 35 minutes on the phone to get told they do not have a 20’ truck I needed to swap to a 15’. After returning my truck I was charged $210 for an appliance dolly that was not in the truck no was ever used due to not having any equipment assigned to my order. Tried calling customer service and they are “reviewing” my issue to refund me. I have not received a refund yet and severely overcharged. Never getting a U-Haul again after this.
JOSHUA LAttendant was very helpful and friendly making the whole process of renting a truck for the day very easy!
John G1 Staff member and he was very rude.
ANGELO TNot have it rained so much when I picked up the equipment
thomas bThe service member never came out after sitting for several minutes in the 24 hour return area I had to go in side to get his attention After he did come out to help me unload my trailer, it was the normal good service that I’m accustomed to I did have a problem as my email told me I was to return the trailer at a different location, which I traveled towards. Once I realize that that location was far away. I called U-Haul to confirm my drop off location and Saugus Massachusetts. Even though my drop off location on the email paperwork set another city. I did follow up the next day to explain that they made a mistake, sending me to the wrong location that was on the paperwork. The person who helped me called me back later that day, and agreed that there was a mistake made so I was not charging an extra day and for my troubles I received a $50 credit so I do truly believe that that was the right move and I think that Customer surface person to look into it and to give me the outcome that I received as I’m sure that this was not a normal standard procedure
JERRY D