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EMMETT RCustomer Reviews for U-Haul of Sharonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The right rear tire that I had to stop to inflate frequently. The brake rotors were so warped that the entire truck felt like it was going to shake apart when when a used the brakes. Very unsafe.
JOHN SI know nothings perfect but everything went great.
DONALD MFriendly and helpful personnel. Had to cancel one appointment; refund was immediately given. Would recommend.
Jan PThe office was a mess and both trips a vehicle had to be moved to get through the lot.
PAUL HDon’t make them change locations because of bad manager at other place. You let them charge extra on a lie. I am a good customer and always pay my bill
CHRISTINE AAmath
AMATH KPickup and Drop off went well. Angie is super helpful.
ANDREW HConveniently installed hitch and got me on my way.
RICHARD WThe representative that helped me at Pick up was personalble and helpful. At drop off neither clerk came out to walk through the process as the sign indicates and the office reeked of weed.
Jennifer BThe store was cluttered and junky looking. The gentleman who assisted me was a complainer. He complained about everything and everyone the whole time he was helping me. I got the trailer I needed quickly, but it was not a pleasant experience. I rent a lot of trailers to move motorcycles. I use this location because they are close to my work and they usually have what I need. But their professionalism could be way way way better.
BENJAMIN MYour employee behind the counter was EXCELLENT! He made a stressful situation fun. Hre
Sherri BThe guys who helped me pick up the trailer were amazing. But, when I returned it, it took almost 20 minutes due to someone in front of us and different staff not being able to lift/remove the trailer.
LESLIE MIncorporate a prorated system. I rented a truck this past Tuesday reserved Monday. After I started my move I realized I had to bring it back by 2:45pm. Someone else had reserved it. So I had to stop because I didn't have time for a two hour Round trip. Contacted office they said they would try to talk to the other person. I waited for a call then brought it back at 2pm. They said I could use it I ended up going over 24 hrs by 4 HR but really that only happened because of the four hrs I was held up waiting which cost me another day. Something to consider otherwise everyone was very helpful!
MARCUS BPeople were nice even tho late in day close to closing time.
Steve BVery helpful staffer!
JAMES NAs I returned the trailer, yet again the U-Haul employee was helpful and it was a good experience.
PETER CThe toggle over hitch latch on the 5x8 trailer that I rented was sloppy loose on my 2” ball making the unloaded trailer rattle around so much that I pulled over about 1 mile from the rental location to be sure there was nothing wrong. I did not see any provision for adjustment so I just lived with it. I prefer the old style latches.
DELMAR RThank you
HIGINIO MWe were over charged. I emailed details and think we should be refunded for the error. Until that is rectified I would NOT recommend this location to anyone and we will not use U-Haul in the future.
GLENN WGood service faster, no delay, clean equipment
ADNAN JStaff very friendly and helpful…
DARREN SDid amazing job and all workers was very helpful
jason hI wanted to pick up a truck at a location .5 miles from why house in walking distance and they didn't have the size truck i needed so I had to go to a different location to get the truck i wanted they didn't have the size i needed there either and then they ended up finding one for me with the keys was in the garage I guess it needed to be serviced because the truck i got had no problem and I think it had an exhaust leak it was very loud in the cab and when I went to drop my truck off the location that I was suppose to drop it off at wasn't in business yet so I had to take it to another location and I went over in mileage and had to pay extra
KIRBY SEmployees very helpful and kind..
MICHAEL HVery easy to work with and always good experience.
MICHAEL BThe area has plenty of parking for dropping off the truck and trailers. It is also located at a storage facility, which was very convenient for me to unload and store my stuff. Clean and safe, and professional people very helpful. I would recommend this place as well. Avon Park mini storage.
MARK SEverything went very smooth with my rental and return of their equipment. I have used them before and are good to work with.
EDWARD PThe customer service was excellent, and it was the best U-Haul experience I have had over the years.
ROBERT WNeed more people
MARK DStaff was great, keep it up!!!
GREGORY MUHaul Service was excellent from beginning to end. Thank you! This was my first time renting a box truck and the experience was smooth and easy.
FREDRESHA BThe U-Haul representatives were super nice and helpful. It's just always inconvenient to get a truck 5/8 full and have to return it 5/8 full.
MARK PVery unprofessional - two employees were yelling and cussing at each other. They were running late so I was late to meet my moving help. Will never rent from here again.
Carolyn DTyler, I believe was his name. Tyler did an amazing job with my truck rental. He was professional, polite, quick, and provided quality customer service. I've never had such a smooth experience with U-Haul before. I don't usually leave reviews. But Tyler made an impression. Take care of this employee.
ROBERT GI waited for a really long time to be helped. One employee with on the phone with a customer, the other employee was helping a couple who kept adding to their order. No one addressed me for 10 minutes, I finally just did the registration on my phone, still no one could help me. Finally, when someone tried to help me they messed up all different parts of my reservation and I have been dealing with that since I returned the truck. It would have been nice of they put the customer on the phone on hold and at least asked me what I was waiting for.
Angelina SVery good service and I will use them again!
EDWARD PIt was a good experience at went smoothly.
DAVID RThe customer service at the location I used in sharonville Ohio was amazing! I believe the man’s name was Tyler, was so kind and made the entire experience a great one! Moving is hard enough as is but this place did an amazing job of making something stressful and exhausting so much better. I’d recommend this place to anyone! They are a group of awesome people!
MAEGAN HWell the reason is that i.was over charged and don't no one know why but you took my 96.00 for the use of a car dolly for 3hours and I had it back the same day and I was told I was charged for three days and that is bullshit and I want someone to call me and explain to me why you all took my money and said it was returned late and you need to go to your camera and look at the date and time 11/13/2025 at 12:00pm in the afternoon and hltge contract number is : TD 2105D
SEAN LService was good seems like they knew what they were doing got in and out quick. Return was same guys that I dealt with were professional and knowledgeable of trailer equipment thanks for the pleasant experience
JEROME PMove the returned trucks out of the exit lane, ASAP, so that customers that have completed their paperwork, can leave.
ROBERT PYou treated me great
CHRISTINE AKeep it up!
KENNETH BBest customer service around
JEFFERY ERental pickup truck interior was very dirty and smelled terrible!. The office and counter space is junkie. Employee was nice but appearance appeared dirty.
PATRICIA Khelpful
WESLEY BHelpful people.
Sajan SThe people at the locations were great. A couple of people on the phone not at the locations had no clue of what I needed or how to get me set up. The original time to pick up the trailer 10AM Thursday. I thought it would be better to pick up the trailer Wednesday evening so I called and got a 6:30PM Wed. time so I could load it for the Thursday trip. I called and the lady said no problem and I thought she set that up. I called the location Wednesday morning to see if I could pick it up a bit earlier than the 6:30 pickup time (to have more daylight). That lady said Oh the other lady set you up to pick it up Thursday evening, she fixed it and said more than likely I could pick up earlier cause they had a few trailers there. The only issue picking up was their internet was not working, and I was there for more than a hour and the drop off point could not be given right then. When I did get a site for drop off Thursday it was much farther away than the U-Haul location that was about a mile from the address that I unloaded the trailer. I finally got it changed and the guy at that sight was great. If it hadn't been trying to set up the rental with the off site phone calls and the internet problem at the pickup site, it would have been much better. I just saw this was a site review for Sharonville. I had to VENT. Maleaha on the phone and Angie at the desk were great. When I called back Rob was very helpful too.
Ron INothing
DAVID HI was charged $11 for not folding the pads I rented. I was not aware that I had to fold the pads not to mention they should be checked out by somebody at your facility before they are rented out again so folding them shouldn't actually be necessary. You have no idea what people could be putting inside of those.
Karyn TNothing, service and quality are reliable, great.
BRADFORD WRob Frost and his staff are exceptional!
SCOTT WLocation has helpful and knowledgeable employees but is woefully understaffed. Space for customer parking is extremely limited. Staff can’t keep up with returns partially due to tight quarters.
MARC SSpend more time QA-testing your mobile app. I was not able to complete my drop off due to issues with the app not accepting one or more of my photos, not indicating which photos were the problems, and not having a means to go back in the process to start over without completely starting the whole drop off process from the beginning.
Christopher KThe truck I rented was not on full but I took it back filled. There was garbage that was on the bed of the truck that needed swept out, I returned it as I picked it up and charged a cleaning fee, then a late charge, very disappointed.
TODD Seasy process.
HECTOR CThank you
COLIN LEnsure employees are able to communicate verbally (not too high). Ensure the trucks are accessible (mine was parked in by another uHaul when I got there, then almost again while I was starting the truck and trying to pull out of the lot). Many trucks on the lot were damaged, and had no tread on their tires, including the one I rented- Hit a tiny pothole at 25mph with an empty bed and nearly lost control of the vehicle.
Lauren WPeople here are always friendly and work hard!
JAMES KJordan provided excellent service at the Sharonville, OH facility. Thanks, Mercedes
MERCEDES TAlthough the van I rented needed some routine maintenance, the van was great! Also the service that I received from the young man at this location was great!
TINA DGreat service, pleasure to do business with. Highly recommend this U Haul.
JAMES JGreat staff and great equipment.
JEFFERY EFast and friendly. Thanks Tyler
JENIENE FBad review due to downed computers. Was on a three hour limit to get trailer and to the shop to get the roller car. All credit cards were down. Employees were getting butts kicked and they were worn out. This shouldn’t happen to them. And they are bad ass ppl under pressure. People didn’t understand that they could only use cash and employees did everything they could.
JARED CThe folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠
LAUREL H | Overall ExperienceA+ service
Milad E | Overall Experience