The person at the drop off was perfect. After a weekend of moving we were so appreciating of the great support and helpfulness from this sites staff. We could not be happier with Uhaul and continue to recommend to friends.
NICHOLAS JCustomer Reviews for U-Haul of South Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was great. They made the experience easy.
RODNEY MThe service was excellent, but my complaint is about how you handle the fuel. When I picked up the vehicle, the fuel gauge indicated full. I drove the vehicle a sum total of 33 miles. When I topped off the tank it took 9.11 gallons. I realize these vehicles don’t get great gas mileage, but 3.62 mpg is ridiculous. Obviously the tank wasn’t actually full when I picked it up. We aren’t talking about a lot of money here, but I want you to hear about my dissatisfaction. It’s your job to accurately determine the fuel level in the vehicle. There must be a better (more fair) way than just the fuel gauge. Everyone knows that virtually all vehicles register full before the tank is actually full. I would appreciate a follow up phone call to discuss further. You have my number on the order, but just in case 503-991-9943. Thank you for listening.
ALAN KThe lady that helped me was AWESOME. She was super busy and ran all over to help everyone. Even with that she made me feel valued and made sure I didn't have any questions or issues before i left....a true gem!
JOHN GAlways quick in and out, nice and friendly help!
JULIE FThis is a great location, always friendly and I have never had to wait for a truck.
WILLIAM BLove being able to rent here- agents are always helpful and friendly. Clean and organized place. Will be back for a one-way in a couple weeks.
GERALD GEasy pick up and drop off
LAWRENCE PGreat experience! Made our move so much easier!
AMBER PSuper great service, knowledgable staff! The friendly staff was helpful got me all set up to use the too notch truck. Equipment was clean and well maintained, excellent staff at the location.
Jesse NYou guys are awesome. Thank you so much for being there when we needed you.
BETHANY RDependable trucks & trailers and awesome staff to assist you
LUCAS HWe were charged for an additional day dispute getting the vehicle back a couple hours early.
JOSHUA CIm not very happy I had to pay more for the drop off. When I made the reservation they said I could drop it off and it was set for a different city. The day I pick up that isn't the case. So your rules equal more money from me .
LOWANNA NThe parking is a little confusing, but nobody was a dick to me when I parked oddly.
ROBERT NThe young lady who processed my application was nice, quick, and very efficient. Ditto for the young man that checked me in when I was finished.
STEPHEN SGreat customer service and vehicle quality. Thanks.
SHARA JFriendly staff ,clean .good condition truck, I will be back again there for my next truck rental
ROBERT RRear door could not be closed without assistance. I have never had this experience before. Went online and found that the rubber liner can get in the way sometimes.
MARY WThe young lady was excellent help and got me in and out very quickly.
CHESTER RVanessa was super friendly and polite and definitely knew her job well
GEOFFREY MThe gentleman who help me when I picked up and later dropped off the trailer was extremely helpful.
JOHN BGreat service!
ERIC KThis was the best experience I have had with U-Haul! The truck was super clean, check in and check out was simple and quick. The staff was AMAZING!! Will definitely recommend this location! Excellent experience!
SUSAN JThe person who helped me was great to work with. He made sure the vehicle was clean and ready to go.
SHERRIE AMy overall experience was good. The lady who helped me out was very courteous and professional. Easy going and very personable. It was very busy when I got there and she handled the whole situation without getting upset and always smiling under pressure. While helping one individual? She tried to help another customer when they were signing their paperwork. My overall experience at the U-Haul’ on 12 Street in Salem. Was very satisfying!
JEFFREY EVery easy rental, I did mine online, and picked up. Awsome customer service at this location. Friendly, quick and efficent.
brian bNothing, everything was quick and simple. In and out!
CHRISTINA SSimple enough, with great service
JACQUELINE DEverything was great. The attendant was excellent.
LANCE CPromote Travis - he is exceptional.
PETER BTimely, friendly service. Everything went well. Great to see that UHaul had installed a backup video camera on the truck I rented — an important safety upgrade. TS
THOMAS SThe truck was clean and operated as expected, however when I filled the truck with gas just before turning it in, It took 6.3 gallons and I had only driven 10 miles. Apparently the lst customer had not filled the tank and I'm responsible for that oversite.
DAVID AThe price was higher then previous times we have rented for the same amount of time it was about double the price.Other then that it was good.
KRISTA SAmazing customer service
THOMAS JEveryone was friendly at this location. They got me in and out with no issues. Great service!
CHRISTOPHER SMorgan was a great help, you are lucky to have him. He was cleaning the floor of a truck when I arrived. Wish he was up in Bellyas well
STEVEN Chave straps for trail rentals & light connectors
BOYD BNothing, the return process was easy and quick.
Roemary IVanessa was awesome. Friendly greeting, able to multi task, load trailers, etc. she is certainly manager material.
JOHN GVanessa & Travis exceeded my expectations. I was in the store so much and called a few times during the duration of my move. They were helpful & educated me every step of the way from renting different trucks, equipment and buying various boxes. It was overwhelming and they showed grace & kindness. Thank you-Sherri J :)
SHERRI JThe staff in this store are friendly and extremely competent. On of the easiest rental pick ups I've ever experienced.
CHAD KVanessa was the best, she multitasked 5 people in a matter of 20 minutes, doing paper work and then followed through with taking them to their truck or trailer and all the time with a bright beautiful smile, Employee of the day!!
BEVERLY EWorker was really nice. Parking wasn't good, but you can't change that. The inside of the trailer was gross. We definitely would use this location again.
RHONDA Binclude straps when renting a trailer have loaner trailer light connectors available for local trailer rentals - I had to buy a connector bummer
BOYD BVery professional and kind staff.
JEFFERY MNone noted
Marc NThe woman helping us was excellent. Super quick and very efficient.
TRISCHA HNothing
ROBERT GA time extension I requested was not processed fully to not incur any additional fees which were waived by an employee directed to serve from his boss. This hiccup was taken care of when I brought the truck back. All good. The place is crowded yet clean and organized for what there is to work with.
JONNATHAN HGreat associate helped hooked me up got me out in record time marvel of efficiency. I hope whomever I have service me at u-haul was trained by the Gal in Salem Oregon
DENNIS EStaff very helpful
Stephen M | Overall ExperienceVery good to work with, very happy!
lloyd d | Overall Experience