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Asia ACustomer Reviews for U-Haul of Staten Island
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too expensive
Bassam AThe UhAul representative in Staten Island was very knowledgeable, efficient and courteous. His customer service wowed us!
Frankie DThe worker was very nice and helpful in every way and I highly recommend people to rent from there
Aneika SCustomer service was poor. When truck was returned fuel gauge was misread and your agent had to be shown how to read correctly. He apologized but when I received my statement I was still overcharged. I am in discussion not to rectify
Winston DGood customer service,great job guys.
ABRAHAM KYou are the best, thanks 🙏.
Viktor KThe Ac didn’t work, the truck was in horrible condition, the shifter didn’t work, the truck had marijuana in it, it was never cleaned. There was no gas in it. The location didn’t have any of the materials that I ordered.
Tiffany RStaff was totally unhelpful did nothing to accomidate customer then when returning van which i only went 8 miles in and stopped at station would only accept $1 they charged me for 1/4 tank of gas now i am no mechanic but i know those vans get anywhere from 16-22 miles a gallon so tell me how that was possible mathematically
Thomas BThe young man in charge was excellent and knowledgeable.
Anthony SHe was outstanding and beyond the expectations, he welcomed me to Pittsburgh with its ice tea. Thank you to him, we need people like him in the community.
Zahid AThe lady Catherine that works there has a VERY DISGUSTING attitude & should not be working in customer service in any way. She doesnt conduct herself in a professional manner at all. This was my second time renting from that Bay street location and both times I had her as a rep. Horrible representative & I would never recommend this location to anyone I know because of how rude and nasty her attitude is. She always angry. Her face always screwed up towards customers and she yells and speaks with so much anger and aggression.
waajida nquick and great
Mary HExcellent customer service! David (Staten Island Bay st) David was very helpful!! I was so stressed out he made our move so much better.
Robert KFriendly and quick service
Jaime VStaff was friendly and very respectful, the first vehicles transmission was shot, there were no issues in exchanging for another, it took no more than 5 minutes, if even. The office was clean and well organized. Definitely recommend.
Richard BStaff are friendly,knowledgeable.
CATHERINE PThey were quick. Easy in and out location. First time. The employees were courteous. Will come back again.
Richard Preturn was not great representative was rude
Rsalind TGreat service.
JOHN Gthe service was professional and polite. It was a pleasant and positive experience
Ricardo CFirst truck had tire pressure issue. Second truck had some issue with stabilzation. The third truck seem to be fine.
Arturo Pyou advertised van $20 i paid 143 not happy
matthew fBe honest with the customer and answer the phone when being called and be able to look things up and answer questions
Nicholas NI like there services
Asim MThe only thing I would suggest is to clean the inside of the windshield
Christian CNA
Sergio PNo issues at all. Everything went exactly as expected - well appreciated.
STEPHEN FExcellent experience great service
LUIS FRewarding good Customer
SAMUEL Atruck brakes bad.
QUELMI DThe check in process is awful. You check in online then get to the store and have to do the check in process again and if you’re in the app, the people at the desk can’t do the check in.
Nicholas APerfect
ERMAL ZIt was good, but when I got in the car I realized it was out of gas, so I told them and I put gas in it. I didn't use it all and they didn't reimburse me for the extra.
MARTHA LI really wish that the cargo area was cleaner. For example, an employee actually cleaning the area for excessive dirt with water and soap as opposed to a light sweep. The cargo area is always so filthy.
PHILIP MThe crew was very helpful and attentive. The experience was pleasant and I would recommend this location to anyone.
FLOYD DOverall experience was great, rather back previous years, booking is simple for reservation, however my rental was received dirty, 2 hand trucks, cracked dashboard, rear left side taillight was discovered upon inspection.
Freddie STruck was dirty. Tire pressure low for various trucks. Conflicting information on gas levels. Sticky surfaces and truck was not maintained well. Truck had about 16000 miles on it and it ran terrible. It seemed like the truck had 400,000 miles on it.
VICTOR FThe unit is really old and the condition is terrible so so bad is not fear for the price, I pay for a risk, but the employee is really good and excellent
RAFAEL PWorst experience ever and I plan on filing a complaint. Lack communication, doesn't answer the phone, towed vehicle without my knowledge after I asked how long can I rent a vehicle. I was informed to call to extend it. Then towed it and yet was told to report it stolen, was charged for the tow. I couldn't get it out of the parking spot due the snow storm. The manager Claudia was barely was on the premises. Then when she finally called, very nasty and was not listening to me. The vehicles all had problems to the point I had to keep exchanging them.
YASMIN YExcellent service and the man who helped me in the store with the can going and when I returned it was awesome and so very helpful. I forgot his name.
NICOLE SUnderstand that the self service checkin process needs to be heavily documented with the photos, etc. but at least let your tech work properly. I spent 30 mins in 15° weather having to take and retake photos before I even got to use the vehicle. The photos weren’t saving properly in the app and there weren’t any error messages or indicators as to why. Same thing when ending, it wasn’t accepting the dashboard photo and wouldn’t indicate why. Please invest more in your tech if you’re going to provide an option for e-check in. Super frustrating process.
JON MVan needed oil change, rear door sensor was off, was getting a constant rear door open notification. Tire pressure was low. Other than that the van was clean.
CARLTON HWas given a nasty dirty broken down Van, called HR and was told they can't switch it for me but could send me 30 minutes else where to pick up one..
DANIEL JKeep up the good work
EMMANUEL KI've only one problem and that's with the gas gauge on the paperwork and the gas that's actually in the vehicle I'm renting, that's why take a photo shot of the gas gauge in the truck before I even leave the U-haul property. Because what's on the gas gauge in that truck that I took a photo of, is what I'm respectfully returning the vehicle with, and the photo has the time and date and location on the photo, for my proof on how much gas was in the truck before i left the property!! Other then that, keep up the great work
CHRISTOPHER C