Don't let people choose a pickup location and then change it 25 miles away the day before; also delaying the pickup time. You can add all the bonus miles you want doesn't make up for the time wasted.
GRANT JCustomer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience! The staff was very friendly, welcoming, and professional from start to finish. They made the rental process quick, easy, and stress-free, and answered all of my questions with a smile. The truck was clean, well-maintained, and ready when I arrived. I really appreciate the great customer service and would definitely rent from this U-Haul location again.
MYKHAILO VLief about gas range. Believe the. Person was on some sort of drugs...was told my debt card was only charged 88 dollars an some change but when I looked on my statement it was charged 101 dollars an some change... was not happy at all with the people there at that location ..there liars and rip-offs..
Stacy LThe brake rotors were warped and every time he hit the brakes truck would shake badly
doug sEveryone was so nice and helpful. Great price for rental of trailer for 6 hours.
Vickie BThe girls in Streetsboro were so nice and helpful
Jenette PAssist with getting dolly’s as I left mind with all the chaos of moving day that’ll make things great
Tierra DN/A
ANN CStaff was very helpful. I was quickly attended to.
alexis mManager was very helpful Very good service
Raymond eNothing. The 2 employees I dealt with could not have been more courteous and helpful, unless they came to my house and did the work for me. And the price was right. I'll use Streetsboro U-Haul instead of the big box stores from now on. Thanks.
thomas sVery nice lady in Streetsboro OH at drop off, in and out!
John YEasy drop off
Shannon PSuper
Nicolae Pthere was a little bit of a wait because the computer was off-line....
Steve WWent to pick up location both to schedule at pick up. Was helped by 2 different people. GREAT SERVICE - friendly, knowledgeable, answered all my questions, helped me with additional materials and ensuring the vehicle was ready. Good thing this is the closest rental location to my house because it is incredible
Brett DThe lady wasn't so nice about the condition of the uhal coming back I was moving my grandmother out of her house into a nursing home so I don't know what all she had in her things. But I appreciate for letting me use it for the time I needed it.
Adrianna KWhen returning the uhaul I was told there would be no additional fees and they charged us $60. And it says for going over miles. But we didn't go over on miles.
James SService is Always above and beyond! Store manager Amber is always on top of it and a pleasure to deal with.
URSULA SThe online registration process wasn't completely user friendly. I had issues with the app working, I kept getting oops something went wrong on our end. The truck did have crack in driver's door side mirror; one headlight was out. I will use this location again when needed.
Sharon DThe vehicle had no blower fan working the A/C did not work and the parking lights stayed on even thought the lights were in the off position. I could not open the windows because it was raining so no air circulation in the truck.
JAMEY DAlways great to deal with.
Gerald BThey always have the trailer I need.
Terry MThey were open on a Sunday. Very friendly and got me in and out quickly. I had forgotten to add gas to the truck which they gave me the opportunity to do that or to pay them the difference.
Krista RStaff was great all the way around. The only disappointment was to find a small amount of debris in the back of the van upon opening the door for the first time, I assume from the previous rental. I cleaned it out - shouldn't have had to. Returned the van cleaner than I received it.
Kevin BGreat customer service and friendly staff. Communication second to none.
Craig GYou should honestly be embarassed. Could not get my information correct. Put my email on somebody elses rental. sent me their personal information... name, address, phone number, partial drivers license number, their contract. This was then connected to my app where I had the power to call roadside assistance or extend their rental if i felt like it. Has me wondering who had MY information.. When i got to the store you had my address wrong. Would think making an appointment over the phone would be the way to go. Then the audacity to charge me extra for gas after we dropped it off when we know we put in enough. The most ridiculous experience Ive ever had.
Lisa SThe guy staffing the location was excellent. Thanks
AARON BGreat! Everything was perfect. Quick. Friendly.
Gregg GThe truck was disgusting in the cab. The ride was very rough. I rent Uhaul once or twice a year. This was the worst one I've rented in years.
GEORGIA EQuick & Easy thank you
NARAVAHN PNo
Dalia WAlways a great rental experience at Streetsboro. Amber and her team are the best! thank you!
Ken UStaff was helpful and friendly.
BRAD JThe young lady that helped me was really great! I believe she is the Manager and her name was on the door. All great!
Cliff CWheels need refreshed. Rust showing.
Keith FAlways an excellent experience at Streetsboro U-Haul!
Ken UWas there at price quoted
Terry MGreat staff from the top on down. A pleasure to do business with such a professional, organized group. Thanks
CHRISTOPHER AAmber was easy to work with for the one day reservation. Pick up and drop off was quick. I used the 15’ box truck for eight hour, 90 miles, without any issues. Will use again!
Lee TThe van assigned to me at first was smaller and not what was pictured on the website. I said something about it and they immediately changed me to the other van that was like the one on the website. Another worker told the person that was helping me that she “tells customers that the smaller van is newer “ When I started the van, the “check engine light” came on and stayed on, it was also very dirty. I kept the van and had no issues and cleaned it up when I was done so that it was better than the way I received it ( just how I was raised). When I turned it back in they asked if there were any issues and I told them about the “check engine light”. The gentleman told me that it was because they “had not figured out how to reset it after an oil change”. The van had over 16000 miles on it.
Michael VTrucks alignment felt off and when wiper turned on it snapped off and we had to pull over on the free way to fix it.
RIMA PI arrived early for my pickup on Saturday April 4th. The person on duty saw this and opened the doors early. Very thoughtful!
Karen RI have been here several times and always treated well. Keep it up!
TROY DQuite possibly the easy transaction I've ever had at a UHAUL service center. Jackson was super helpful, and made this experience pain-free.
Bradley DSpend more time walking around and explaining the truck.
Matt BEverything was perfect.
Michael KAlways great vehicles and service at Streetsboro U-Haul! Amber and Cody are always courteous, friendly and professional.
Ken UGreat 👍
Steve BRepresentative was prompt, polite and very helpful. Thank you!
LYNN J