You should honestly be embarassed. Could not get my information correct. Put my email on somebody elses rental. sent me their personal information... name, address, phone number, partial drivers license number, their contract. This was then connected to my app where I had the power to call roadside assistance or extend their rental if i felt like it. Has me wondering who had MY information.. When i got to the store you had my address wrong. Would think making an appointment over the phone would be the way to go. Then the audacity to charge me extra for gas after we dropped it off when we know we put in enough. The most ridiculous experience Ive ever had.
Lisa SCustomer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy staffing the location was excellent. Thanks
AARON BGreat! Everything was perfect. Quick. Friendly.
Gregg GThe truck was disgusting in the cab. The ride was very rough. I rent Uhaul once or twice a year. This was the worst one I've rented in years.
GEORGIA EQuick & Easy thank you
NARAVAHN PNo
Dalia WAlways a great rental experience at Streetsboro. Amber and her team are the best! thank you!
Ken UStaff was helpful and friendly.
BRAD JThe young lady that helped me was really great! I believe she is the Manager and her name was on the door. All great!
Cliff CWheels need refreshed. Rust showing.
Keith FAlways an excellent experience at Streetsboro U-Haul!
Ken UWas there at price quoted
Terry MGreat staff from the top on down. A pleasure to do business with such a professional, organized group. Thanks
CHRISTOPHER AAmber was easy to work with for the one day reservation. Pick up and drop off was quick. I used the 15’ box truck for eight hour, 90 miles, without any issues. Will use again!
Lee TThe van assigned to me at first was smaller and not what was pictured on the website. I said something about it and they immediately changed me to the other van that was like the one on the website. Another worker told the person that was helping me that she “tells customers that the smaller van is newer “ When I started the van, the “check engine light” came on and stayed on, it was also very dirty. I kept the van and had no issues and cleaned it up when I was done so that it was better than the way I received it ( just how I was raised). When I turned it back in they asked if there were any issues and I told them about the “check engine light”. The gentleman told me that it was because they “had not figured out how to reset it after an oil change”. The van had over 16000 miles on it.
Michael VTrucks alignment felt off and when wiper turned on it snapped off and we had to pull over on the free way to fix it.
RIMA PI arrived early for my pickup on Saturday April 4th. The person on duty saw this and opened the doors early. Very thoughtful!
Karen RI have been here several times and always treated well. Keep it up!
TROY DQuite possibly the easy transaction I've ever had at a UHAUL service center. Jackson was super helpful, and made this experience pain-free.
Bradley DSpend more time walking around and explaining the truck.
Matt BEverything was perfect.
Michael KAlways great vehicles and service at Streetsboro U-Haul! Amber and Cody are always courteous, friendly and professional.
Ken UGreat 👍
Steve BRepresentative was prompt, polite and very helpful. Thank you!
LYNN JAll good. Only issue was the right passenger head light was not functioning. No biggy!
RICHARD WEverything was good. The agents were kind and courteous. They explained everything.
Robert SDriveway could use some love but otherwise drop off after hours was find but tight with so many trailers and vehicles in the lot since I had to drop a trailer. Trailers were organized nicely just a lot of them so not much room to maneuver.
Gail TThe General manager is always great to deal with and treats customers awesome, along with the other employees.
LEE SAnother great rental from Streetsboro U-Haul! Good job.
Ken UAlways great rentals at Streetsboro. And the staff is awesome!
Kenneth UNothing, excellent experience!
EVELYN BStore is very organized. Lots of product on display to purchase. Staff is very efficient, knowledgeable and helpful.
CHARLES BUnclean vehicle
CHRISTINE DFriendly, helpful, quick service!
SAMUEL SCourteous staff.
TIMOTHY KThe Web page and store prices vary without the option to get your money back if you finish with it before the time requested only take more more quoted 100 online and reality it was almost 300 .
REBECCA TVery easy the reservation, pick up and return, friendly and professional staff
JOVANY CBest U-Haul location I’ve ever used. I go here even if it isn’t closest or most convenient because of ther friendly service attitude along with the fantastic selection of equipment, boxes, and accessories.
Harry RQuick,easy and convenient!!
ROBERT BVery Friendly Staff.
RANDOLPH VThe customer service provided by Cody was exceptional. He made my day!
JORDAN RNot all U-Haul locations are managed equally and U-Haul of Streetsboro is definitely better than most. Streetsboro is my Go-To location.
PATRICK MExcellent customer service
PAMELA SHave used this location several times. Great facility.
Kris NListen when being spoken to!
CHRISTINA ZEverything was fine.
RAY H