Very nice
FAITH SCustomer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was old, scraped all over and dirty inside. It got so hot in the cab while driving I was nervous it would break down! I was shocked, considering the condition of this truck, that I’d be charged for a cleaning fee due to 6 small pieces of rock in the trailer. It was easily swept out. Glad I was there to discuss and dispute it. It seemed they are quick to accuse people of abusing their trucks.
ELIZABETH CExcellent service, prompt and helpful. Thank you.
JOHN NReserved a furniture dolly but none were available. Inside of truck had something splattered on the wall by the attic. Truck had cardboard advertisement signs in windows and on seat. Unsure what to do with them so threw in truck next to it
TODD HCustomer service at the pick up locating and return location was great.
THOMAS KThe return was very easy. She looked at the cluster and said miles were food and fuel level was right and she would email me a receipt unless i wanted a hard copy. So we left. In and out in 5 minutes or less.
Jason PThis area was nothing short of perfect. I will always use this area for my business from now on. Thank you for an amazing staff
SCOTT TAmber and Cody are THE BEST!!!! Great clean equipment every time!!!! I use their trucks every month at least once and always a GREAT EXPERIENCE!!!!! Thanks Jeff
JEFFERY HVent fan not working. Driver side mirror only secured with bracket on one side. Truck ran well except for those two issues. Employee was helpful, polite, and quick in getting the rental complete and checked in upon return. Overall comment- these trucks NEED power windows. You cannot open or close the passenger side window without stopping the truck. How much extra is this option??
Tommy WBrianna? Was excellent!! (Says she works weekends only)
Jonathan NAmber and the Team in Streetsboro did a magnificent job.! The equipment is getting a little "long in the tooth" (lol), but all in all, no complaints. Teddy
THEODORE AGreat service and vehicle was clean.
CHAD SGood service
ONEIDA RNothing - this was an excellent location
MARTIN LBetter truck inspection, brake issue with the first one I drove off of the lot. Fortunately I was issued another truck that drove better. Glad I gave it a wash job, as we had to drive at night and the windows had been filthy . I'm sure they had no idea how bad the headlights were out of adjustment. They seemed to recieve my observation well and said they would check them out.
MICHAEL TBreanne H did an excellent job explaining the U-Haul process and how to return it since it was my first time using U-Haul. Breanne was on top of it and was very friendly and made me more at ease with renting a U-Haul. Great customer service! Everything was efficient and smooth!
Andrea GService vehicles regularly or at least review with customer prior to drive away in the event a replacement is warranted. I was given a vehicle that had one light working and strong vibration at each time of breaking - scared the wheels would fall off.
Washarion KThey made drop off so easy!!
JEFFREY SWhat happened to the rental vehicles having full tanks of fuel? The threat to charge for fuel is always mentioned however, the trucks are never full, ever. Usually a half tank or less. It used to be so easy to simply top off with fuel after use prior to returning. Now Its a guessing game trying to get the fuel gauge back to where it was.
SCOTT HAll the people at this location were friendly and answered all my concerns. Will highly recommend this location. All seemed like they loved doing what they do! Nice clean store. Will definitely go back if needed😊. Thanks much!
JANE BI was disappointed that the truck was given to me with only a half tank of gas. The additional ordered equipment (furniture dolly) was not available at the time of rental. Everyone was very nice and quickly adjusted my bill.
Richard KI was there on the last day of the month (Thursday afternoon) which I'm sure is one of the busiest days of Uhaul's month. You had one team member running the store. He was overwhelmed. He made mistakes on my order (hooked up the wrong size trailer, couldn't locate the one assigned to me, forgot the blanket). Other individual came in and has issues with his equipment. There were 3 people behind me. I was there an hour for what should have been a simple pickup and there was only 1 person in front of me (and they were almost done when I arrived). You need more team members. Also, why hasn't this store had propane for a long time?
JOHN CVery engaging and helpful with a seamless process. The only issue is the price - more costly than I expectdd.
Euriel MEverything went smoothly. Rep. was very friendly and helpful.
Amanda AVery professional staff. Easy checkout process and easy check in. Will rent from you again. Thank you.
SEAN FI really didn't like the employee taking pictures is my driver's licence with his cell phone. I don't know if it's a work phone or his personal phone.
ANTHONY WAlways great rentals at Streetsboro. The staff is efficient courteous and helpful. The vehicles are always clean and operating as they should. I definitely recommend them to others.
KENNETH UThe only thing I’m less than pleased with was the $200 charge for roadside assistance when I know they have an extra key for each vehicle at the rental location. I didn’t necessarily need “roadside assistance.” I wasn’t broken down, I was less than a mile away. All I needed was to unlock the truck to get the key. I understand it was my fault, but that seems a little excessive.
JAMES JRep was friendly, service was fast, answered all questions.
JESSICA PBree and Alex's costumer service was EXCELLENT! Our check in was seamless I did everything in person and over the phone! I even had to use the chat function when our movers were 2 hours late, and then left after 40 minutes and scratching our dryer! I was able to get extended brop off time to the next date without ANY COMPLICATIONS from Uhaul. Really appreciate the service from the Streetsboro Ohio location they are doing an EXCELLENT job for your company!
CHRISTERRON TLadys at counter were super nice,helpfull and frindly. The Truck i rented had serious front brake problems when braking truck was pulling heavily into left lane and steering wheel was shacking. AC could not be used upon turning it on the oder was so punchend it was gaging me.
GREGOR PExcellent service and vehicle availability!!
Marcel BService was great and helpful
BRIAN KGreat customer service
Gilbert CWhy was I charged an additional $5 the next morning? Why did it take 20 min to get the trailer?
PATRICK CTwo words: cruse control.
KENNETH CThere was play in the trailer hitch that resulted in constant shaking of the trailer.
PAUL HMaybe you should put something on your site telling customers that the entrance to the 6 ft wide trailer is only 5 ft. !!!! Rented a 6 ft wide trailer only to find out at my destination that the equipment would not fit due to the narrow ramp!!!! Returned the trailer and still got charged!!! Guess I wont be using U haul in the future.
BRYAN WNothing that I could think of, this location is great!
JOHN PVery easy.
Rob AI feel Everyone did a great job. Thank You
WILLIAM Gright rear tire on 6 x 12 cargo trailer had rubber stripped off to inner belt
Glenn CService was just ok
JEFFERY EVery efficient
PATRICIA OThe store was supposed to open at 9, no one showed up to work. Another customer has to call corporate who had to call the general manager to come open and her name was Cassie I believe. She was wonderful and had to drive a considerable distance to get there but that meant that the store couldn’t open for quite some time. She did her best to get through all of the waiting customers and make things right. She was truly wonderful.
James BI picked up the trailer early in the morning. When I returned it there were quite a few people waiting to be helped. There was ONE person working and she was doing her best to check people in and out. Get this girl some help!!!! She did a great job despite not having any support.
RICHARD POn Sunday I was scheduled to pick up my truck at 9a.m. and no one was there. We were told by a UHaul representative on the phone that someone would arrive by 9:45. This is unacceptable since we had to be at our destination by that time. Fortunately, my brother picked it up at 1:00 to bring it to my destination. I’m planning to rent 8 more times this summer and I hope this doesn’t happen again!
Dede KWorker told me to leave the trailer in the parking lot and she would handle the return. She was on a personal phone call and failed to check the trailer in for over an hour which resulted in my card being charged for another day of rental. The customer service department was able to fix this store error
ADAM GEveryone involved from the call operators to the store associated performed their duties exceptionally. Thanks for a good experience!
WILLIAM GFriendly and knowledgeable employees assisted at pickup and drop-off. adding info and answering questions on current rental and an upcoming need .
WALTER BThe sales person did a great job and was very helpful.
JASON AEverything was great!
CHERYL EI was told that there was 3/4 full gas tank and it was only 1/4 full of gas. All they did was make a note in my reservation. I had to pay $100 just to get the tank to 3/4 full of gas. Then had to pay $50 after my trip to get to 3/4 full.
JAMES SCustomer service was amazing . So friendly and walked me through entire process .
JERRY Mbigger parking lot no room to maneuver
DEAN Tvery friendly and helpful
DAVID Gexcellent service
JAMES F