Everyone involved from the call operators to the store associated performed their duties exceptionally. Thanks for a good experience!
WILLIAM GCustomer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and knowledgeable employees assisted at pickup and drop-off. adding info and answering questions on current rental and an upcoming need .
WALTER BThe sales person did a great job and was very helpful.
JASON AEverything was great!
CHERYL EI was told that there was 3/4 full gas tank and it was only 1/4 full of gas. All they did was make a note in my reservation. I had to pay $100 just to get the tank to 3/4 full of gas. Then had to pay $50 after my trip to get to 3/4 full.
JAMES SCustomer service was amazing . So friendly and walked me through entire process .
JERRY Mbigger parking lot no room to maneuver
DEAN Tvery friendly and helpful
DAVID Gexcellent service
JAMES FOverall great experience. Very cost-effective rental, service was excellent and very accommodating.
GREGORY HNothing, the entire process was quick and easy
MICHAEL BGreat service. Quick and easy rental process.
BERNARD WPleasant and efficient service
ERIC KThe truck had a leaking roof in the "grandmas attic" area that damaged some of my property. It wasn't apparent until it actually rained and there was no visible hole that would indicate that it leaked.
JUSTIN BTeam member was very helpful and made the process easy. She was there Saturday when i picked the truck up and there when i dropped it off sunday. Thank her for me!
NATHAN GThe parking lot needs some attention. The concrete has settled and created a drop.
JAMES EFive stars!
RAEANN CI don't like it when calls to local store are forwarded to your main office, I was told the local store didn't have the trailer I needed, I was driving by, so I stopped, and they had two.
STEPHEN WTrailer never got used that it a while 30 minutes and wanted to exchange it for a car dolly and they wouldn't do that or give me a refund
JOHN ANone
Christine PYour staff is always courteous and very helpful.
THADDEUS BVery friendly staff and very helpful. Thanks so much UHaul of Streetsboro.
KEITH FI really would recommend adding a backup camera to trucks, and also leaving a half of tank of gas would be better than just having a quarter of gas and then having to make all your runs and also fill up the tank. Just a honest opinion other than that everything was good.
CHANTEL DIt would be helpful for the after hour drop off to have wifi available at the uhaul facilities to speed up the rental completion on the app and upload the necessary photos. It is always the longest and most frustrating process of rental.
AIMEE NAll was as it should be. I reserved the night before, filled out the paperwork online. Check in and out was quick and easy. Truck was fine.
Warren Kalways an enjoyable experience renting from Streetsboro U-Haul! Staff is great. Vehicles are clean and maintained.
KENNETH UHow a business should be
Rebecca LEveryone was friendly and professional. The truck was the perfect size and the dolly and blankets were great.
Dolores HTruck cab was pretty dirty & the driver side door barely shut. One of the older UHauls I’ve ever rented. Got the job done though. Was told bring back at 1/4 tank by guy I picked up from, he was really nice, however the lady when I dropped it off said it was over 1/4 tank when I left so charged me for 2 gallons + was not pleasant at all.
JOSEPH KThe Western Maryland Uhaul Dispatcher Allison deserves special recognition due to an emergency situation we experienced for my wife. Allison was extremely helpful with logistical support. Please recognize her accordingly.
BILLY TThe staf was great. Doors on trailer needs to be greased. Hard to open Also trailer floor was not clean.
JOSEPH DThank you for helping us through our Emergency Move!!
LACEY PAnother great rental. Got a new Ram van this time. It was a really nice vehicle and the staff at Streetsboro was great!
KENNETH UMy only comment was that I wasn't met at my car to remove the trailer. I had to go in and get an employee. There weren't any other customers in the store.
JAMES DFantastic experience
TODD MExcellent customer service at the end of thr day.
TIMOTHY DThe truck had no windshield wiper fluid The tire maintenance notification was in The check engine light was in The transmission was slipping
IVAN LGood
ERIC WNothing I can think of, other than having more moving blankets available. I messed up a reservation and needed to find a truck day of, and this location was able to get me a truck with 15 minutes notice.
ERIK DU-Haul employee could not believe other location let this truck leave. She was very helpful.
NOAL RThe truck was ready, clean and warmed up. The service was excellent!
RENIS DExcellent customer service. Amber is a great customer service manager. I would definitely return to this location in the future
MATTHEW NNo improvement needed
MICHAEL SThey did a great job. Very nice and friendly.
LOUIS FNothing
MICHAEL CI’m disappointed
KENNETH PAmber was awesome. She was professional, polite and respectful. I highly recommend to rent from this location
KEVIN MExcellent service .Ready when I needed it and they helped me get everything set up. Very helpful.
MATTHEW AThis was my first rental from Streetsboro. The folks did a great job. Check in and check out were efficient and easy. The truck was great. Will rent there again!
KENNETH Utruck had gas smell at start ups, transmission was growling at me most of the time on the highway and engine light was on at the time of rental untill i droppeed it off.
ROBERT HI enjoyed my experience at the Streetsboro location. The staff was courteous and helpful. Keep up the great work.
Brian SVery professional and accommodating
BILLY TClean equipment
KEVIN DVery nice and informative!! So nice to deal with. Thank you.
Glen CThe driver side headlight was very dim hindering us not to drive at night due do visibility. We were driving from ohio to Texas so it made our trip take much longer then expected. Other than that the uhaul was great.
Tracy V