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Carlos RCustomer Reviews for U-Haul of Sunnyvale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was moved to this location VERY last minute (intentional no doubt on UHauls part so I wouldnt have time to make other plans). The $50 credit is nowhere close to adequate to make up for my extra time. When I arrived at Sunnyvale location, I was told-- barked at, really-- that I could not park on site, which was a big surprise. I complained and the kid helping me at the counter was insanely rude and unprofessional-- he said something to the effect of "not my problem, why are you even telling me this?". I was overcharged for gas--billed for 6 or 7 gallons when i only drove 18 miles (most of those miles due to the last minute relocaton). I called to get it corrected, and the woman I spoke to-- who did correct the error-- was pretty snippy about it. Separately, the truck was in terrible condition. The door latch jammed when the rollup was open and we had a hell of a time repairing it. A big chunk of the plascit console was loose and made it VERY difficult to release the parking brake. When i picked it up the cab smelled like a wet dog. I rent from uhaul a LOT and I have had an excellent experience with the onsite people at your Mtn View location. I doubt I'll be back due to UHauls utter disregard for me as a customer
Mike CHire new associates, the 3 people working there were like kids and all had attitudes and clearly showed they didn’t like their job, I had originally booked a cargo van for 3, at 3:20 one of them offers to upgrade me because apparently they didn’t have any even though one was sitting in the lot. As I’m getting in the upgrade I notice someone returning the van so I go back in and ask if I can use the van instead since that’s what I originally reserved and one of them kept saying “bro…bro….I’m finna kill myself for real.” Extremely unprofessional and for my first time using your company, I don’t think I’ll use it again. Horrible experience. Sorry you guys had to do your job!
Joah LCustomer service of the front desk staff was awful at the time of drop off. Staff were rude and unhelpful. They didn't explain the checkout process at all. I would not recommend this place to anyone.
Tatiana VUhaul system went down and even though I made a reservation the day before I had to do it all again. Despite poor experience the employee did a great job.
Jammy YYou need to maintain the trailers; right now, you're just renting out junk.
Henry TLuckily a worker came and offered to back the truck out of its tight parking spot, so I could drive away. The person who registered me just pointed where to go get the truck and left me on my own. The additional help was definitely needed. Thank you.
Cynthia TKeep up the good work..
judy tDon’t change my drop off location last minute
RUSSUELL HJust wanted to praise the woman that helped us get our truck. I’m so sorry for not knowing her name but she was super helpful. The lock was broken and she gave us a new one! She was super nice and holding it down!
Alhondra SLea is the best !
JACK NWhen I picked up the truck it had about 3/4 tank of gas. I went back inside to tell the owner it was not full. She said ok and that was that. When I returned the truck , I filled it with gas until the needle of the gas gauge was in the same place. I returned the truck a day early. I was not credited for that. . I later received a call the gas was short and I was to pay $29. This happened after I left the drop off location so I had no choice.
CHERI TWait time. She was having computer issues. Clock was not correct and radio did not work
Molly SExcellent service, super friendly staff!
Yang LThe system went down and it had to be done by hand which made all of the work I did reserving it online, useless. Part of the problem of doing this all by hand it's that I wasn't told about refueling. When I was told it was painful mileage. So now I was charged per mile, and i'm charged for refueling. How can you charge me for both? The only positive everything from this was that your employees were very, very pleasant and helpful.
Charles BLea was amazing great customer service
Sheren AFirst of all the chubby guy staff in the counter is not helpful at all he will not assist you all he just sitting and playing with he’s phone:, Secondly, the truck is gas fuel is showed 30miles before empty, when we got it, we refill it for 5gallon(35usd) before heading out and when we return it has a lot of gas left , then he billed us for gas fuel fee of 30usd plus 4gallon of gas charge,..which is very ridiculous, he didnt even pay us time to check the truck first, We got it all recorded with the level of gas and mileage pre and post used and file a complaint.
Karen ACustomer service was outstanding - the associate that helped me on Saturday night and then dealing with my emergency on Sunday morning should be promoted for his clear attention and focus on customer needs. This is exactly the experience that I am sure U-haul wants for its customers.
Brendan MAdvise customers against using the app
Paul HAssociate was friendly. Great reception. Thankyou
manihas kthe young kid who checked us out was kind of clueless. We received a call saying we could pick up our truck that night when it was supposed to be the next morning at 7 AM at no difference in cost and he messed it up and made it for at 6:23 at night which ended at 6:23 the next night so we had to call we called the office. It just rang and rang. We never got a human. We called the number that texted me that we could get it. We sat on hold forever then I finally got to this Sunnyvale location, and the person who spoke with me, was super nice and helpful and extended it by a day, but the kid was the source of all the problems because we told him and he seemed annoyed in the first place because he was like I don’t even know where there’s a 26 I can get out cause I think they’re all blocked in and acted like it was all a big issue
Griffin PLea, the manager is an excellent manager. She always does whatever it takes to make things easy, and convenient for us. She follows up promptly, provides clear good guidance. She is always available for help when the U-Haul application is glitching. She makes sure the rental Van is always ready, and available on timely manner.
Yusuf SThe agent that handled my reservation was kind courteous and helpful
Janaka RJust keep doing what you’re doing. It works very well.
DAVID CAlways a pleasure working with the staff!! 100% professional and efficient
Raul VThe staff was very helpful and friendly
Michaek WCon la locación no tengo problema el problema es con el sistema me han cobrado más de lo q era son unos ladrones
Viviana GNick was fantastic to work with. Quick, friendly, super helpful and hands-on. A great brand representative of uHaul. Thanks Nick
Thomas RAs always Leia was terrific! She had had a very difficult day because the computer system had gone down most of the day. It did not deter her one bit. She greeted me with a smile and very efficiently helped me with my rental!
Yvonne GI have no complaints about this place, However, I wish there were more customer service representatives for phone help.
Narada FBoth The staff I dealt with were very helpful and nice, The whole process of taking the vechile and also dropping off the vechile was very quick and comfertable.
Basavanna OMy main issue with this rental is that we confirmed the day before for a 7am pick up of a truck and trailer. So, when we arrived just before 7am, I expected to check out and pick up the equipment. Unfortunately, we had to wait over 30 minutes for the trailer to be moved and attached to the truck, the truck to be swept, etc. As we had movers coming to load the truck, so this delay made our timing very tight. I don’t know if they have people flake after confirming, but I had expected the equipment to be ready and waiting upon our arrival, especially considering they had a good sized lot. Other than that, process was fine.
Lisa Kneed to work on few bugs for your app and text message connection that's all
Nicole NExcelente
david aIt was great, the worker was super helpful and kind😀
Asad DVery very good. They were supporting really good and fast. Easy to access.
Minpyo Hgreat experience again
wenjun yExtremely helpful personnel. Great location for u-haul rentals
RAJIV MThe price on the side of the vehicle is deceptive. I had to pay for 20 travel miles even though I was going less than 10. In the end I spent more than I had anticipated.
Lynne KI believe the new employee name was Fernando. Fernando went above and beyond to make sure the transaction was done promptly and efficiently, U-Haul should appreciate good employees that care for their job while maintaining good customer service, Thank you Fernando
Roman NSame as pickup location. Professional, friendly, wonderful interaction.
JAMES MPlease.clean inside of front windows, difficult to see with the dirt film while driving.
CLAUDIA RGreat experience again.
wenjun yThe manager Lea is a wonderful person and a real pleasure to work with. When I need to, I always rent equipment exclusively from this location because she and her team at UHaul always are so friendly and helpful. They go above and beyond to make the procesd a positive experience. She and her UHaul staff (Nick and Fernando helped me) are always outstanding with their customer service, and you know that you will find the best people and service at this location - they are a genuinely caring team that is always there to help you when you need them! Nick went above and beyond to provide excellent customer service, and he made my rental experience a postive one. Thank you all so much for beiing so nice, hehlpful and reliable when I need to rent UHaul equipment. You're all blessed and amazing people!
KARI RI was overcharged for an extra day, with the supplies for an extra day (handtruck and blankets) when I rented for only one day, and the invoice says clearly I returned the truck within 24 hours , I will Be calling to get a refund. I’ll ignore the overcharge of $10.50 Extra charge for a gallon of gas… by calculations these trucks are getting 6.6 miles to the gallon- I drove 40 miles and I filled with 6 gallons of gas yet was charged for another gallon.
SARAH Timprove your computer system. When your personnel gets busy a slow computer can create anxiety and tension for employees and customers. Your computer system was very slow. Very nice employees meant a lot to me.
KENNETH Seasy in and out
glen wNick is both friendly and highly professional.
Nicole WHelpful personnel
Nikolai KLa aplicación tiene muchas fallas
JEYSSON HNick was very helpful and overall very efficient. I also forgot my house keys inside the truck and he was kind enormously to call me and return those back.
Corneliu DI have used the Sunnyvale U-haul @ 939 E. El Camino Real over the last 5+ years. I have rented trucks, a cargo van most recently or supplies and have had a pleasant and professional experience each time! I specifically want to mention Nicholas, as he is friendly, courteous, knowledgeable as well as professional. I highly recommend this location and if Nicholas assists you, you're in good hands. Thank you once again for meeting & exceeding my needs!
PEGGY DNothing. It was perfect.
mark tThe service person didn’t really explain anything to me. The driver door didn’t close well. It had to be slammed shut. How the gas return was not explained and then getting charged $15 for driving 6 miles was ridiculous. After I found out I wanted to get gas but the checkin person wouldn’t let me. Renter beware.
Sal VThe $30 safemove coverage was added on pick up without ever asking me. My reservation shows no damage coverage before pick up. I talked to an employee on drop off and was able to get a refund, but overall it's still a bad experience.
HONGGANG LNothing, Great Customer Service in SVL & Fresno.
Raymundo Tnice job for nichlos sidhu he is a nice guy
gurmej s