I was on the road for over 8 hours and at the last 30 miles before arriving at my destination the Car Trailer had a complete blowout on the passenger front tire. It startled the hell out of me because my $100 Thousand Dollar Corvette was on the trailer. It took 1.5 hours for a a repair man to arrive and repair the blowout. His work was exceptional to say the least. But it put me behind schedule by over 2 hours. UHAUL equipment is not properly serviced as it should be and the customers take it in the rear at the end because of poor maintenance procedure's.
Paul S.Customer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smooth and easy.
Douglas P.Uhaul comes through again with nice reservation process and excellent assistance with trailer hookup and moving supplies.
Pascal F.Fast and excellent service!
Jeanne V.Trailer was excellent! Easy pull to our destination.
STEVEN M.We had a horrible experience with the 15" foot truck we rented. The trailer door on our last run got messed up as we were about to close it after filling it up entirely. The steel wires on the truck the help the door coil up got tangled, I had to call for assistance which took over 2 hours. I had to call off of work because I had a loaded truck with no way of closing and locking it. The guy came and had no way of fixing it besides cutting the wires so the door would shut. Which ment I had to have someone holding this 300+ pound steel door open while we unloaded this fully loaded truck.
CARLA L.Excellent service
Cecilia M.I use the service from the PCH & Hawthorne location several times a year. Its Top Notch.
ALDO A.These guys are the best!
JOHN K.There was nowhere to park personal vehicle
Marcus B.The person guiding to the drop off seemed to not care whatsoever but the person checking us in was great and fast and flexible.
Mark K.speed up check out
gerald irwin D.Make sure that you are giving the correct information. In Torrance CA I rented a utility dolly and a furniture dolly ONE WAY. I was told that I could return the rented equipment when I arrived at my destination in Minnesota. When I tried to return the rented equipment to a U-HAUL facility in Minnesota, the manager refused to accept it and told me I would have to drive 20 miles down the road to the U-HAUL facility where my U-box was stored. This manager complained that people from all over the country were being wrongly instructed that they could return rented equipment at any facility that was convenient.
Patrick D.Excellent customer service. The check in process was fast and efficient.
Tracy H.Gentleman at the Torrance store was very nice! I wasn't expecting much service since we rented on a Sunday, but he provided A+ services. Would highly recommend this location.
Taku H.I have used this location several times over the years and have never been disappointed with the service or equipment.
Kurt B.The only problem I have is one person tell me when price and another person tell me another price but overall they were great
Shirdale Lavon P.I was over charged for mileage I did not use. Truck Reservation # 72081783
Armndo G.Smooth return.
MELVIN M.2days at $19.95 plus fees = $100.00+ was more than I expected. $80ish would have been better since I had to fill gas $22, too.
Pamela P.Great customer care service
wendy M.The guy that helped was great during the paperwork, checkout and checking back in friendly and clearly understood the role.
Denis R.Very friendly, and made the moving experience less stressful
DAVID M.Great customer service. Thank you.
WILLIAM M.Exceeeded my expectations. The man who checked me in was extremely knowledgeable, professional, and helpful. I will definitely be using this uhaul location again
Parker D.Great Staff...friendly and knowledgable Very organized Highly recommend this location
Matthew S.The gentleman who helped check us out was very professional and very helpful. Very friendly....
Faith W.Great service
Joel C.Nice friendly service
Kira S.Good job and well organized operation
James B.All the employees at this location are professionals, very respectful & knowledgeable. Lynne Happy customer Rancho Palos Verdes
Lynne A.This place is a great place to do business with.
Gloria V.Once I got directed to the Torrance location (Hawthorne Blvd) I couldn't be more pleased. This is after a failed attempt at the Hawthorne and the Long Beach (Cherry) locations. Why the f**k does Uhaul have an online appointment and ordering system on their site if it means absolutely NOTHING. I got an email confirmation from both places and nothing. Thankfully the person I spoke to in Long Beach was able to set up and confirm everything in Torrance. Everything from that point went incredibly fast. They were excellent there and will only go there in the future.
James R.Clean Vehicle and Staffs are friendly Excellent Service near my area^^
Paul C.Both sales-techs were knowledgeable & helpful. A no muss- no fuss call
Ghalib T.Loved the quick checkout.
Roman H.Rente por un dia el trailer y solo lo use 9 horas y lo regrese antes del dia y me cobraron dos dias
Pal P.always very friendly
SHERRY G.The staff was being pulled in all different directions, but still able to give good customer service.
Neal N.Returning was convenient and quick by email.
JEAN M.Very professional and reliable. This store is my go to.
Rosella Y.Truck was nasty inside full of dog hair. Long wait time
Mike M.They told me to wait a hour and a half to 2 hours so I go there in 2 hours and they had not even started, it took them 5 hours to do a maybe 45 minute job. I believe I should receive some sort of discount for that
Eric M.Window on the passenger side doesn't work. Everything else was good 👍
Victoria E.The service was great, and the questions I ask was answered and the process was done quickly.
Melvie B.Very Freindly staff and helpful. I love renting from them they take care of you really well
Christine P.David and his team are not only friendly and professional, but they go out of their way to make sure that the customer is satisfied !!! Great job and value !!!
Walter H.All was good. It was very easy. Everyone was egfivient and courteous.
Elena B.This U-haul location is always professional, helpful and generally has whatever equipment available that I have needed, they are my first go to when I need a truck or trailer.
Jeff H.Think about putting a ATM machine in the store.
Tanya M.Fast, efficient, helpful, honest.
DAVID F.