Customer did not leave a comment.
MAURICIO FCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. The truck was new and spotless. Very happy with this transaction.
dominique pGood service for low price
Ilmer ASmooth working Clean track
Yasuko MStaff was great to work with and very professional.
Dennis Cthe pick up and obtaining the contract was fast and easy: took us less than 15 minutes.
Ted OEverything was great, from price of equipment rental, to costumer service. Thank you
Leonard Gprocess simple, kind employees, good place, everything is good.
min sI received my truck late (7:15 pm). The store was closed so the check out was rushed but the rep was extremely nice. I wasn’t able to change the contract because of the rush in closing. I turned the truck in within 24 hours at 7:00 and I was charged for an extra day. I called the 1-800 number and spoke with “Crystal” who was rude, I asked for her manager and she said there was no manager. I asked for a reference ID or last name and she said I’m only giving my name “Crystal”. I will never use the service based on the 800 customer call and getting double charge for being accommodating to the location being short staffed, but it cost me an extra $70.
Alexia KMy original reservation at Carson Ave didn't' have the truck, but he quickly found another location to secure a Truck. Thank you so much!
Yosuke SI’ve rented from this location multiple times and I noticed a remarkable change for the better this time I rented. The staff was pleasant, prompt and and helpful.even on a busy Saturday morning
Richard PLove the staff always courteous and prompt.
ALBERT LGeneral Manager at check in was helpful and courteous. Gentleman assisting with drop off checkout was friendly and professional.
Creighton UMore staff during the weekend.
ALBERT LIf the gentleman that helped me im not sure of his name maybe manuel only guy working at time of rental and he helped me upon my return . So what van you do to help improve in the feature. You need more manuels he was respectful. He knew his job and merchandise. Very approachable. In my personal opinion that man gets 100% . He deserves a raise best service ive had to daye.
Javier RThe Torrance, CA office was great. Staff were helpful and kind. But don't buy the cigarette lighter phone adapter. I bought a Uhaul cigarette adapter for charging my phone. It lasted all of 4 hours. I have tested it using two different cords, three different cigarette lighter outlets on three different rigs. The thing just doesn't work. Please stop selling these.
Katherine DEasy to get my rental equipment and the crew are always helpful with pick up and drop off.
Brian CFrom the moment I picked up my rental to when I dropped it off the team at U-Haul of Torrance was professional, kind and efficient.
Merri WPut more gas in the truck
WILLIAM MAll good!
Marla DThank you for helping me out
Rachel CReserving the equipment online helped the check-in process more smoothly.
Liza TVery happy with rental.
Gary CThe pickup location was a bit rundown, but the employee was great
Nathan ANeat.
Lorie MGood service and trucks in excellent condition. Easy in and out.
Karina Ngreat customer service and tasteful personality!
GIOVANNI IYou are doing an excellent service already. Just keep it up. Thanks.
George FThe truck was a giant disaster waiting to happen. The steering is so worn out, on uneven surfaces it shimmers all over the place. The engine has a misfire and it eats gas like it owns Chevron. The person who checked us in was extremely friendly and recognized from before Very nice lady.
Patrick Cclean and the staff is helpful. :)
MARISSA TThey took such good care of us!
Gracie MIt was pretty close to flawless so I have no complaints.
Mike MEverything was great! Friendly staff and good vehicle. I would just ask that you guys don't give the vehicles with only 1/4 tank of gas. We had to get gas multiple times. Just give it full and have it brought back full :)
Shahriar BWindow knob was missing from driver's side window.
Valerie JNothing, staff was extremely helpful and very knowledgeable about the rental equipment.
Catherine JGreat customer service. Best of all uhauls I’ve been to.
Robert AGreat people
GREG RBest uhaul in the South Bay.
Taylor NThe process was pretty easy and very accommodating. Bob and Minnie were as nice as could be expected. The showroom was also very clean and offered all that one needs for moving. A very, very comfortable place that provides most items needed for moving.
Julio FExcellent, efficient, service. Minnie is super helpful and so are the guys - great team! This is my go to location for trailer rentals for in town transport needs.
TED LMinnie, the U-Haul associate, was very friendly and professional. The Cargo Van I rented was perfect for the intended use and reasonably priced. Thanks!
Stephen DThese guys are the very nest… top notch people and service
MICHAEL BIt goes even further at this point; I would strongly NOT recommend U-Haul, as the equipment was tired at 160,000 miles, the body had unsightly damage, the driver's door did not close completely, and the sun visor clip was broken, so the visor would constantly hit you in the head, and the battery required jumping. Yes, it was a moving truck, but years of neglect made it unenjoyable vs a Prankske truck from Home Depot.
George CHuge thanks to the team at Uhaul of torrance who helped us find a blown fuse when suddenly our car wouldn't power the trailer lights. They really went above and beyond to help us out!!
Tanya KSolid people and service!! Great experience!
john jMy experience was flawless. The staff is fantastic. The store is well stocked. I didn’t have a reservation but a 10 footer had just returned and was ready to go. I rented and returned the truck on the same day. The drop off was super quick and easy.
Jose VChecking in and returning the rental was a pleasure. The staff were exceedingly polite. The rental was brand new, and basically spotless.
Stuart CNone
Agerico EHad a long day in the truck with the ac not really working didn't blow cold air and it was a hot day moving .did not have time to go back to switch van .I thought they had people who check the trucks before they go out..
JESSE LClean and helpful staff
Kee KTruck was dirty and not fully maintained although it ran well.Not the same standard as previous rentals from this same location.
tim kHave your workers show up when you’re open for business. I made a reservation for 7:00 am and it took your employee a half hour to figure what equipment l was there to pick up.
Paul SU-Haul never fails when I need them. Thank you for providing excellent service.
DEBORAH DMy customer service team was awesome.
CHRISTOPHER NSTAFF WAS POLITE AND PRESENT IN AND OUT NO PROB. THANK YOU
BILLY GGreat and responsive customer service and crew to check in and out
DANA BDriving cab smelled like urine. Smell was very bad. Everything else was great.
DORIS SCustomer Service was professional, helpful and friendly for pick up and return.
Catherine E