U-Haul never fails when I need them. Thank you for providing excellent service.
DEBORAH DCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My customer service team was awesome.
CHRISTOPHER NSTAFF WAS POLITE AND PRESENT IN AND OUT NO PROB. THANK YOU
BILLY GGreat and responsive customer service and crew to check in and out
DANA BDriving cab smelled like urine. Smell was very bad. Everything else was great.
DORIS SCustomer Service was professional, helpful and friendly for pick up and return.
Catherine Egreat little box truck easy to drive and holds a lot ,,,,,,reservation very easy online.....easy pickup and return
Greg RThe U-Haul team were Professional and friendly.., The U-Haul truck was clean drove well…. Thank you
Ron Aexcellent service at rental desk as well as on toll free phone support. The trailer rented to us had new tires, felt safe while out on the highway
LORI LWilliam is always great
Jon BAmazing service.
ADEYINKA ALove this location!
Michelle AEverything good
SERHII HGreat customer service!
Walter AThe lot was completely full. I had to drop off on the side of the road.
Justin SThe man who assisted me was helpful, professional and speedy. Thanks to him for getting me on the road quickly.
David SQuick friendly service and the gentleman who was working was a great multitasker!
Stephen HQuick and easy. Got the job done
SHANE MPretty expensive. Id look for cheaper option in the future
Autumn SPicked up a box trailer (large) to move furniture. Made appointment online for 8:30AM pick up time. The U-Haul crew was awesome, courteous, helpful, and thoroughly professional. Got me hooked up in and on my way in about ten minutes These folks know something about customer service with a smile. My experience returning the trailer was identical! Very.Well.Done!!
John SKeep up the excellent work!
MARVIN SEveryone was so helpful… have absolutely no complaints!!!!
Carol PAll good!
JOHN KThe person who helped me was very knowledgeable and made it a very pleasant experience
Pete OSmiles and friendly staff!
Marcela DA great job was done. No improvement necessary for me.
Dellis FThis was my first experience going to U-Haul and it was perfect! I would highly recommend it
WALT KYou got this moving down to a science, just keep on doing what your doing.
Palmer FThe check in process isnt clear if the location to pick up the keys outside the office or in the back of the truck. This should be based specifically on the location I am renting from.
Timothy AHello. GM was working his ass off working (2) computers to service the customers (line was almost out the door). He was calm and the guy who help with equipment return was friendly and professional. I did have a reservation and did not expect the long wait time @ 710am but i know you can't control how many people come in at the end of the month. (Or if someone calls out)
Brent KService was beyond excellent!
Venessa CI never used one of your motorcycle trailers before, but after my experience, I have already told several of my friends.
George CThe staff were friendly and engaged with each customer. Pretty straightforward. I would come back to this location again.
Luis AI think that the brakes need to be replaced. Otherwise a great experience. Thanks!!😊
RONALD PExcellent service: prompt, friendly, and exactly what I needed. I am a returning customer to U-Haul because of this team.
eric hEvery visit to this U-Haul has been a good experience. Fast service and helpful with getting the trailer set up on my truck and getting me on my way. Adding my info like a drivers license in the app made check out even faster.
Brian CExcellent location. Bob was unbelievably helpful.
Amin DEverything was straight forward and simple. 10 out of 10 5 gold stars. Also I think I spoke to Daniel who helped set up the reservation. I don’t know if he worked at that location or was just customer service but he was great as well.
Michael MGracias es muy buen transporte
LADY RWell run location. Staff were very excellent.
Sean CThe truck was ready to go. We didn’t have to relocate or wait for the rental to come in. We were able to buy a lock and rent a dolly when we go to the rental location easily. The service member William S helped us quickly and kindly. The truck was clean but did smell of cigarette smoke. The young man helping us apologized and let us know he tried to clean out the smell as good as he could. The rentals are supposed to be smoke free, from what I understand, but the gentlemen did try to get rid of the smell. This location was professional and would use again if the need arise.
Patrick Cgreat people great service
richard LAlways great service . All though the price per mile jumped up .$.20 something cents
JAMES PI had to extend to a day; LA traffic and a pile up made it so I couldn't get there before closing. So I pulled over, used the app, and the App said I had to call. So I did ... and the guy on the line said it was no problem to extend for a day. The idea between self-service apps is to REDUCE the number of people needed. This app INCREASES the number of people added, and wasted half an hour of my time. I had to download the app, register, go through all of that ... then I had to call, listen to all the sales stuff, push a few buttons, and finally spoke to someone. The App is a complete waste of my time. I should charge U-Haul for it! LOL Sorry for the rant - this location made it very easy to pickup the trailer, returned it within moments. Very friendly staff. Two thumbs up. The parking lot is a bit tight, but was easy to maneuver even with a trailer. And they have propane! Makes it a one stop shop. Thank you folks!
John GThis location is much better than the old Torrance location. Very efficient staff. Also well staffed
William Kgreat staff assisted me with my trailer pick up made everything easy and smooth . would highly reccomend this place to a friend/family !
jacob rVery nice service
Victor GGreat and quick service!
STEPHANIE YI’ve used this location multiple times . Never a problem . Staff are amazing and extremely helpful . Fully recommend this site . Thank you
Joseph Cgreat service - was very easy to check-in and out.
thang PIt was a pretty easy and seamless experience. The only feedback I would recommend would be to have a full tank of gas when I pick up the truck.
Ana BOutstanding customer service fast and professional best experience I’ve had with customer service team
Darrin SEverything was very professional! Great moving experience.
Tracy CThe customer service was excellent The customer rep was very helpful
Maksood Q