I returned my rental and dropped the keys in the box before my allotted time was up. For some reason they still charged me the $20 after hours service fee. It's as if they only thought to process my equipment return when they got around to it and not based on the time I actually returned it.
Samantha PCustomer Reviews for U-Haul of University City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff isn't the warmest. My biggest complaint this time though is that the truck smelled like wet dogs had been transported in it. I had to crack the windows to keep from smelling it. If I was moving furniture or something with cloth, that smell might have transferred. They should do a better job of sanitizing the van after use.
Sheldon GCustomer service was top tier. They were crowded however the cashier acknowledged our presence as we were waiting.
Robin MOnly issue. No windshield washer fluid. Windows real dirty because of it.
Harry WAfter hours so I can’t comment on staff helpfulness but will say yes because drop off felt simple. I would add more signage to one way entrance and exit, was hard to know when dark
NICOLE CTeam was great
Hakeem HAndroid app didn't work for return. Kept putting me back at step 1 after step 2
ADIL BI was pleased with the service I received. Location could use more staffing because of it’s demand to service the customers and location.
SHARON LI had reserved a 2 wheel upright dolly. They were out at this location even though I had it reserved. They sent me to another location to get the dolly. Not terrible but not great either.
Brian CI can't think of anything..I had a really good experience he went above and beyond.he made it quick no mistakes and was really helpful
Nicole LProvide more chairs for customers to sit when they have to wait for counter service .
JOSHUA CMaintain the trucks
melissa gThey overcharge people debit cards. Be aware!
tierra sThe rental process was smooth and organized.
TANZANIA BStaff was great and attentive.
SADE WThe young man that assisted me was so informative, kind, respectful and pleasant. He needs to be acknowledged as a very hard worker that takes the time to explain and answer all questions. I will use this location again in 2 weeks because of his hard work and wonderful treatment to each customer. Please acknowledge him! He is an asset to the company and this location!
Anita HI was able to check in on my phone and get my truck quickly, but there was a long line of people inside waiting for things. More staff on the weekend is needed at this location.
ALAN VTerrible customer service. Worker sounds miserable and hated life, giving low effort in explaining the process of rental or even important information such as to take pictures/video of the plate, vehicle condition, and parking spot. Location has a huge fleet of unused trucks, most likely under utilized due to horrid customer service.
Minh LI'm a GM at upenn in hospitality I'm big on customer service and they didn't disappoint it was nice doing business with uhaul
TRACEY RCustomer service sucks and the employees are unprofessional
JAMAAL JDishonest, worst UHaul I’ve dealt with over the years.
Ryan PVery helpful and professional. Made it easy to get the right equipment and it was very clean and worked well.
DAPHNE DGood customer service skills
MILTON MN/A
ROY MMake sure that your side mirrors are not broken
MARLENE CIt was a Saturday which has to be one of the busier days for renting vans and trucks. there was one person working - one! I had reserved a truck and it still took more then 45 minutes to get a VAN - not a truck - and without the appliance dolly I had reserved as well. This location seems to be always short staffed.
Robert MI forgot to fill the gas. I filled the checkout page halfway and was not allowed to go back a page to refill my gas tank and redo the checkout page. I was charged 30 extra for this.
XINQIAO ZHave another person working
PAUL MThe young Mn behind the counter was great!
VLAD VThis Uhual location is in the upper echelon of all Uhual stores .... Hands down. No competition in Philly
FREDERICK AOur truck was not available at 2 different locations and we had movers scheduled
John BBetter customer service. I was waiting for over 10 minutes and no one acknowledged my presence ,, with , hello , I’ll be with you shortly … I literally had to find someone to help me that happened to be walking in, I believe he was the operator of that location. The waiting and not being addressed when you come in is very unprofessional. I will be taking my future business elsewhere.
Ronald Honline page is very misleading. booked online and it said the total would be 24, ended up being 74. online, you can say you are driving >10miles. in person, you must select 10. pretty significant discrepancy
Amanda RExplain to the customer the whole process of how the new computer software works. In my return the only thing that the clerk said was all I need is the keys, have a nice day. I had to keep digging for information in how will I know what amount is owed or due. The clerks has got to stop assuming everyone is familiar with the process. And ask the customer, do you have any questions about how everything works. Did I help you with all your needs. This clerk was just trying to get rid of me as fast as he could. He really shouldn't be working in customer service. Maybe just cleaning the truck is more suitable for him.
JAMES MThe truck was really janky like maybe the transmission is messed up . It was hard to stop the car , the kept rolling . It shuts off in traffic and won’t start up for awhile . I will never rent here at this location again nor will I recommend anyone if anything I should get some money credited back for having such a hard time with this truck could have caused me multiple accidents
TALEEA BThe associate who helped me was very kind and courteous—highly recommend
SARA MStaff is very friendly, and professional.
KENNETH CThank you!
Alyce TThank you so much everyone was so nice
ROCHELLE CThe person in the front desk was kind and helpful.
MARIA SReservation and customer service needs to be clear. If information is not understood, they should ask and inform the client of hidden costs or repercussions.
Anthonia OI ordered a plastic mattress bag and they didn’t put it in the van. I didn’t notice u til I got to the location I was picking up the mattress from.
JACOB BThe purchase information needs to be clearer. I’m new to this type of set up, not sure how many miles it takes to do what I needed to do.The application is not user friendly. U-Haul should have mileage and total cost listed somewhere on the website instead of making customers figure it out. It’s nothing to use mileage from 1-100 and put the pricing including taxes and fees so a customer can have an idea of cost before coming in.
Dawn HI did not need the U-Haul. Jennifer Millar, my friend, asked me to come with her because she needed my bank information, but she put the money in my account, not me. I did not drive the truck. She did.
debbie gWhile renting a U-Haul truck, I experienced a technical issue uploading my ID. The employee assisting me sent a text that did not come through and then followed up by email. I showed him that I opened the email, but the upload still would not work. When his partner suggested calling my phone, I jokingly said, “You don’t trust me?” At that point, the partner raised his voice and responded in a confrontational manner, stating that it was his responsibility. What stood out was that when another customer had a similar issue, the same partner handled it calmly, reassured the customer, and said he trusted them. I would have appreciated the same level of professionalism and respectful
ANN RThe manager was great but employees should not add services customers did not request
Rachel HAlso I forgot to mention the gas in the vehicle was not at an half of tank but that's where the staff marked it. It was only at 5/8 of a tank of gas. But I also have pictures of that.
DARNELL MI please visit that location
Joseph RKeep giving service with a smile 😃
Lewis GThe staff at this location were great. My experience was mostly terrible because of the U-Haul site, which would not allow for mobile check in. It was also giving a hard time to employees at the counter, and even though I had a reservation it took an hour to pick up my van. Staff were all very friendly.
Jae TI always use this location never gave me a problem and always respectfull
JOSHUA WYour vehicles run like s***
alfred fFantastic service by the staff! They were helpful in helping me purchase additional supplies such as a mattress bag and packing tape at the counter. I appreciate their feedback and great customer service!
Maryem AThe manager was helpful. We were charged a penalty because of rental pads. I returned the rental pads and was reimbursed the penalty. Thank you for your flexibility!
LAMAR AEverything was completely satisfactory
SHARNE M