It took 1.5 hours to get my truck. I ordered it online and was suppose to do contactless pickup. After going thru the pickup process 3 times I went into the store. The counter guy tried to do the process 2 times with no luck. He told me I had to call customer service. When I did the customer service lady said sorry you ordered truck online I can't help you. It would appear no one with uhaul could help me pick up my truck. It was ridiculous. While I was there 2 more people came in and they were given the same bad customer service.
Moving Truck Rental in Philadelphia, PA at U-Haul of University City
Moving to or from Philadelphia, PA 19139? Get FREE truck rental rate quotes at U-Haul of University City.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of University City
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Philadelphia, PA.
Cargo vans and pickup truck rentals in Philadelphia, PA
U-Haul cargo van rentals and pickup trucks in Philadelphia, PA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Philadelphia, PA 19139. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
everything was Great, the customer service agent Malik, was very helpful and friendly, I used this location before, and had no problems and I will continue to use this location Good Job!
THE EMPLOYEES AT THIS LOCATION WERE VERY KIND AND HARD WORKING, but there were about 2 employees working and there were so many trucks being dropped off that it was blocking a very busy street. Drop off and registration were the same story. It was a stressful situation for me, and I can only imagine how stressful it was for the man checking people in, cleaning the trucks, and trying to certify that there was no damage, etc. Same for the woman doing registrations and fielding tons of frustrated customers who are stressed about waiting indoors for long periods of time during a pandemic. I think for the amount of business coming into this location the owner should have at least 3 people to process returned vehicles, and at least 2 or 3 to help with checkout so that the people on duty are not so swamped. It is actually a little offensive to see a national franchise doing so much business but hiring so few people to be paid for the work that needs to be done. Additionally, having so few people to help with dispensing keys/finalizing registration means that you have a lot of people waiting in a line for a long time during a pandemic which puts customers and employees at greater risk. Please invest in the health of your employees and customers by hiring more people. So many people need jobs right now, and so many people are clearly renting your trucks/vans. Please do the right thing. Thank you, Brian Jordan (customer since 2015.)
Friendly staff. First time with self check in. No one willing to help. Very stressful process. No one explained over the phone upon making reservation. Price misleading.
There was a mistake made in the charges to my account, according to the receipt is due to charges on account that should not be, because i did not request. I returned the vehicle with more gasoline the i recieved it .
The online procedure was a little confusing and time consuming
Moved my daughter back home from college and rented a one way trip uhaul. Made reservations online and showed up for simple no contact pickup. Everywhere you go chaos due to the corona. This went smooth, as well as drop off at our hometown location. Staff was helpful and on the ball. Thank you
The truck was dirty and I was over charged and currently need a refund.
Young guy in Philly (I think Duane/not sure I am spelling it correctly) was very helpful. Nice young man. He was attentive to what I needed. He helped me. I told him so. Young man deserves a raise. Thanks.
My wallet was stolen from the truck when I returned it on 5-2-20
I had a great experience staff extremely helpful.
Nothing that I can think of!!!
I would like to know how someone can rent uhaul using my address, email, and phone number. I did not rent Uhaul. whoever used my info has committed FRAUD. Who verified this? Please respond back as to how this happened. the order number is 90239271.
Cursing and unprofessional!!!
Keep the current staff
When I arrived at this location, there was a line of people, and the employees that were there were talking amongst each other as opposed to helping the customers. I was charged for equipment that I never received. This location is by far the worst and I will never come back or recommend a friend.
Uhaul charged my card twice. Once when I picked up the auto transport & again when I dropped it off
I was late to pick up the van and my reservation was subsequently cancelled out the system. I had to resubmit a new request and all my information. Not a facility problem, however, it would be nice if I had the option of rescheduling a pick up time rather than having the reservation cancelled. The staff there were very helpful.
The gentleman that helped me was professional.
I had to check In online. The personal was very helpful because I didnâ€™t know what I was doing. He talked me through it from a safe distance. He was very helpful.
Nothing everything was perfect
Due to the coronavirus, things were done differently. Everything went smoothly.
The guy that helped out was really good.