Moving Truck Rental in Philadelphia, PA at U-Haul of University City

7003 reviews

4857 Chestnut St   Philadelphia, PA 19139
(Btwn 48th & 49th)

(215) 471-4137

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 471-4137

4857 Chestnut St
Philadelphia, PA 19139
(Btwn 48th & 49th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Philadelphia, PA 19139

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

7003 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
1.0

I have rented U-hauls cars many times at Washington Avenue, but this location in university city is the worst, to expensive and charges that I have never got before.

Pedro M. 
Rating:
3.0

For the most part service was good. But I think for someone who has never rented a vehicle before, a lil more explaining is needed , like when you are returning the vehicle exactly where to do that when your finished with vehicle. don't assume someone knows.

SHERRELL S. 
Rating:
1.0

The counter person showed up 25 minutes later for work (7:25 am); there was a line of people waiting since 7am; the guys in the lot were rude and confrontational; my truck didn't have the gas it was supposed to have and I couldn't upload the picture to prove it; I also didn't get the hand truck or furniture pads that I was charged for; and the truck had it's engine light on for 1/2 of the time I was using it, so I was in constant fear of breaking down. The entire experience was horrible and I'll never use u again.

William F. 
Rating:
5.0

The customer service rep at the front desk is always by himself but the is great at multi tasking. He does a great job.

ALGIE B. 
Rating:
5.0

Great employees!

Lily H. 
Rating:
4.0

I reserved a van for 12:00 pm got there none were available said van was damaged and they could not rent me another one, even at a higher price . Young lady was nonchalant and offered no help another rep took over and did as my movers suggested and put in a reservation for a different location. A courtesy call or text stating the problem and a resolution would have been professional

HAROLD J. 
Rating:
3.0

The guy was good at his job but was 30 minutes late, making our trip even later. Since the night before UHAUL completely botched my entire pickup and set me a confirmation email for the wrong location. And at this location, the girl was completely unhelpful, tried to blame me for UHAUL's mistake, and told us to call "1-800 uhaul" Completely ridiculous and unprofessional. She was an idiot. This was at the 6141 Lancaster Ave location at 6:30pm on Friday, April 30th,

Edward M. 
Rating:
2.0

The customer representative could much more customer focused. When I entered the representatives were busy placing a food order rather than assisting a customer. Also, customer service training would be a great idea.

Tyrone B. 
Rating:
5.0

Pay for “runners” to pick up day return “one way” rentals that go out of state. It would be worth it so you'll have a better supply of well maintained reserved equipment in each states!!! Customers won't have to drive out of their way to pick one up before having to actually load/and unload it with their stuff which could take hours to do.

ANA H. 
Rating:
5.0

Nothing everything and everyone was professional including the Muslim women taking my reservations

byron M. 
Rating:
4.0

Very helpful and curtious staff.

STEVEN R. 
Rating:
1.0

Hire better service oriented individuals not people who wear ankle monitors and drink and smoke vape on the job.

TAMARA M. 
Rating:
1.0

Uhaul representative at this store doesn't respond properly. I had a bad experience and didn't guide properly to me.

DEEXITH B. 
Rating:
5.0

Dante and his team are amazing! Had a great experience- they made a potentially stressful day of moving really easy. Highly recommend this location.

JESSICA V. 
Rating:
2.0

More staff is needed to fill the need. I wasted an hour of moving labor time just to pick up a scheduled truck. This cost me $165.

ANDRE J. 
Rating:
5.0

The associate was extremely helpful and made the process very easy.

sung Y. 
Rating:
3.0

It was quick, but the man working did not communicate clearly and it was hard to know if we were doing our return correctly or not.

Jason D. 
Rating:
3.0

Brake was very stiff, even the slightest tap would jolt us forward. Engine would get the RPM stuck at any speed over 50. Trailer Indicator light was on the dashboard. Every bump made it feel like the trailer was going to fly off. Not good.

WALTER K. 
Rating:
1.0

Very very poore Associate

TONY M. 
Rating:
5.0

The manager was awesome and helpful

JOSEPH G. 
Rating:
3.0

Staff weren't wearing masks, had loud music on in the morning. Used mobile return and then had a staff member telling me I wasn't done and had to pull the truck up so she could clean it and rent it out.

Michelle H. 
Rating:
5.0

University City U Haul only has one pickup truck available for rent why? I needed a pickup, But I had to choose a van. Everything else was fine. Good service I was in and out.

Tracy S. 
Rating:
1.0

Absolutely horrible customer service. I was charged twice for one truck and issue has still not been fixed. I will never use this company again.

JASON H. 
Rating:
5.0

Curtious, professional and nice. She deserves a raise.

VHONDA C. 
Rating:
4.0

Good customer service. Thank you

MICHELLE R. 
No reviews have been submitted for this location.

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