I paid for a hitch install on 9/18/20. The appointment was for 10/24/20 and your company didn't get it or refund me. It's November 27th. No one called, no one rescheduled. Please refund my money. Rebecca Rose metzger 215-833-9082 West Philadelphia
Trailer Rental & Towing in Philadelphia, PA at U-Haul of University City
Moving to or from Philadelphia, PA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Philadelphia, PA 19139 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Philadelphia, PA
Cargo trailers in Philadelphia, PA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of University City!
Utility trailers are perfect for towing large or oversize cargo in Philadelphia, PA 19139. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of University City provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Philadelphia, PA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Philadelphia, PA online today!
Trailer and Towing Supplies
My girlfriend and I rented a tow dolly and when I went to pull the straps over the tires, the one strap was loose. It was totally missing the bolt that secured it to the one side.We then called for service and were told that someone would be in touch soon in order to come and look at it. At this point, we need to get going as we face an 18 hour drive ahead of us and all we got from customer service was, "wait and someone will be there to assess the situation." We can't wait. Not to mention, now we have lost faith in the unit itself, I mean, it was not ready to be used. We wanted to get a flatbed, get the car loaded and get on our way. Now, we've waited 45 minutes and someone calls us to tell us that a technician has been located and will be on their way. We had already called another Uhaul to secure a flatbed and wanted to get on the road. We are losing time that we don't have. Nobody that talked to us was concerned about getting us on the road the fastest and safest way possible. Now, we have altered our plans to make it a 2 day trip as opposed to a 1 day trip, costing us a hotel room. We paid for a flatbed that we would not have had to do IF the tow dolly was in usable and safe condition. I am looking for a refund of the flatbed as AGAIN, I wouldn't have had to purchase this if the original equipment was safe and usable. We lost hours waiting for someone to get us back on the road so we took matters into our own hands and secured a flatbed for safety purposes. We then had to argue with with Uhaul location we secured the flatbed from because they had not been properly identified as the drop off location for the faulty tow dolly. We eventually were put in touch with the manager and he cleared the drop off issue for the tow dolly and we were able to get on our way, feeling much safer about our towing status. However, we lost 3 hours of our day, were extremely frustrated with the customer service (nobody's priority was getting us on the road immediately, we were told to wait multiple times) and had to incur another $600 in costs to rent the flatbed. Again, these costs would not have been incurred if the original piece of equipment was safe and ready to use. I want a refund for those costs...not to mention the time we lost and the frustration we went through. Our experience was terrrible from start to finish. I failed to mention that our truck and tow dolly were not even ready when we went to pick it up, we had to wait for about an hour to get out of there. They weren't even sure they had them and had to go search the lot. I would think they would be ready when we got there. Terrible.
My Uhaul rental went super smoothly. My trailer was there at the time of my reservation and I was able to return my trailer a day early after hours. Thanks to Dontee for making this a pleasant experience!
Horrible service. They kept the reservation active for days after I returned the vehicle and charged me for twice the number of miles I used. called multiple times and kept being told a manager would call but I haven't heard anything back to this day
My rented vehicle was not there, despite me calling before heading over and being told my 20' truck was ready. My $50 guarantee of equipment was not honored - and I was forced to do a 2-way rental not the 1-way I had reserved wasting 90 extra minutes of my time and my wife's time driving back to where we rented the truck. I was given a smaller truck and it took me twice as long to figure out how to fit everything inside with a truck that was 25% smaller than what I reserved. I do not recommend - they don't honor their word.
Call ahead to see if they are open since they do not list their hours online. I was glad they were open until 7pm on a Saturday.
Everything was fine
Regular inventory checks- The requested items were not available at this location but was listed on the website as options. Furniture Dolly Appliance Dolly Blankets
Was very upsetting that the original location U-Haul on Tioga St in Port Richmond did not have a 26 ft. truck available and never notified us until 11 AM on Sunday Nov. 1st that the new location was 48th & Chestnut.(Phila) all my helpers had to leave by 2PM that day. Caused us to have the vehicle extra days at an extra cost.
The representative was professional and well informed. It was a very positive experience.
Nothing needs improvement
Make adjustments to side mirrors not to be so hard to move , fuel gauge says one thing on the paperwork but as soon as you pull off the lot it drops down considerably leaving you to believe there's less fuel in the vehicle then what's noted on people work having worked in the rental car business for a few years that's the trick that rental companies use to nickel and dime you for a few extra gallons not cool!
I was not happy
Some of the employees *inside* were wearing their masks below their chin and only pulling them above the nose and mouth when a customer came in. This is very dangerous. Please provide additional training to the workers to emphasize that masks must be worn properly at all times.
When I had to answer if the cabin was clean I felt conflicted because there were some foot prints. I said yes because it wasn't horrible and I was worried I would get charged for a cleaning fee. It would be nice if it were more clear, like if I answer no does that mean I'm charged or does it mean a uhaul employee will just need to wipe down the footprints. Second thing. I noticed there were no options for a multi day rental while returning to the same site. I knew based on my project that I would need the truck longer than 24 hours but I also didn't want to return to a different site, the site I used is most convenient.
24/7 check in process was poorly explained - why did I never get an email telling me what to do? It took almost 45 minutes to get our van. And the van had a broken passenger side mirror - this should never have been rented out! It was also filthy and had a low tire-pressure warning light on - I should not have had to put air in the tires for your company. Really bad experience overall.
The mirror on the drivers side is loose. There were no directions for where to park in the drop off lot. Also, there needs to be some congruency between the location of my truck and the location of the product pickup.
Thanks for a smooth and friendly service
Owners was very helpful.
Spread the great customer service to your Havertown branch. They were very unreliable, causing me to make last minute changes to go to a different location
Truck was not ready. Staff was not very interested in helping. The process of picking up a truck took an hour first thing in the morning. Additionally the location was not the one I originally reserved. So I had to drive 20 minutes further to get the truck and was charged for 4 miles overage. Very poor experience.
Excuse their impatient attitudes and behavior because the young lady behind the desk is high level professional and polite but still just string enough to endure the rudeness I witnessed her absorb while I was waiting to be serviced.... You guys are amazing and I thank you all for your service during this time
Rude. Disinterested. I pulled into the equipment return lane and the person working in the store said I'd have to back my trailer out into a busy street without anyone to spot me and then go around the block and drive in thru the exit. Just ridiculous.
Customers and one staff member were not wearing masks or social distancing inside the facility, one staff member was visibly intoxicated (high) and smelled of marijuana. Staff was friendly but extremely slow and made no effort to behave in a professional manner. The biggest issue was the lack of covid safety protocols. Another customer was told that the battery in her rental was questionable, so she shouldn't "use the blinkers or headlights" because the battery might die and it would be her fault.