Customer Reviews for U-Haul of University City

Rating:

3.0

I specifically chose this location because of proximity to what I needed it for AND that it had dollies to rent. I wanted an appliance dolly for a reason and they didn't have any nor did they have any other dollies. I ask if I could use one that was in the front office space and they said no. So based on the customer service interaction I likely would not recommend this location.

Rating:

3.0

When I told the location of my starter issues, they tried to blame me for incorrect gas. (I always put in correct gas according to the instructions, and this issue started before I put any gas in the tank)

Rating:

5.0

right side secondary mirror was broken, but the main mirror was still in working state.

Rating:

1.0

Upon renting a U-haul my ramp didn't work. The U-haul was dirty. And the check engine light was on. Dents on the truck..and I've renting from different U-hauls before in the city. This location not quite what i was looking for.

Rating:

5.0

Smooth and professional interactions. Staff made educated recommendations that were in my best interest.

Rating:

4.0

Was not notified that the lights on the truck needed to be on , so the lights on the trailer worked. But didn't get very far before figuring that out on our own. Service and overall experience was above average and very friendly.

Rating:

5.0

Straight forward and communicative! It was super easy to drop off! 3 min tops

Rating:

5.0

The experience was favorable and smooth.

Rating:

3.0

False reading on the fuel level on record before I picked up.

Rating:

5.0

Clean out the inside where the driver seats

Rating:

5.0

My experience at the U-Haul is always a wonderful one. The manager is great and accommodating to the best of his ability and I always appreciate him for that. The associates are some of the best. They are professional, courteous, and welcoming. My overall experience here is always one that keeps me coming back.

Rating:

5.0

The Service was very pleasant. Much Appreciated on Purpose

Rating:

5.0

Very polite and knowledgeable team in the location in the morning when pick up and in the afternoon when drop off.

Rating:

3.0

They gave me a terrible truck covered in graffiti and the window handles fell off.

Rating:

2.0

Less fuel in the tank than stated in the pick up documents. Engine warning light

Rating:

1.0

Allow U-Haul to be drop off at there the person nearest location.

Rating:

3.0

There wasn’t any furniture Pads, Utility Dolly, Furniture

Rating:

5.0

This is the absolute BEST LOCATION for renting trucks staff is friendly and competent use them frequently

Rating:

5.0

Ok

Rating:

5.0

Really nice and professional

Rating:

3.0

I noticed that the mileage indicator was changing after driving 6 blocks in the streets of west Philadelphia, which is short of 1 mile that I was being charged for $1.29/per mile. I returned the truck back to the store the next morning and explained to the representative what I had encountered with that specific truck. I was told by him that it was above his pay grade and that he really wasn't trying to hear this at 7am in the morning. I asked for a manager and was told that he will be in around 8:30am. Came back to the store around 10am and the asst manager was there, so I explained my concern to him. He said that they will look into it and get back to me. As of now 6 days have gone by and no one has contacted me.

Rating:

1.0

Need better staff and computer system

Rating:

4.0

The install guy was great. The problem was that your online system doesn’t communicate with the location well. I made an appointment for 2pm. Showed up and the guys looked at me like I was an idiot because the hitch installer was gone and I should have known to call instead of relying on an online appointment.

Rating:

5.0

U-Haul, needs to stop advertising 19.99, cause they charged me 41, before I even left there lot, then you get charged for mileage you supposedly went over, seems like false advertising to me, otherwise everything else went smoothly, good customer service in the location

Rating:

5.0

Make sure the trucks Doors are fixed and ready for the next person. Above all the uhaul i go. To is veery friendly and professional

Rating:

2.0

Got what I expected from a Philadelphia drip-off

Rating:

5.0

Daren was really helpful and nice!

Rating:

5.0

was not clear on mobile check in

Rating:

1.0

Dollies were not provided. I need a refund for these. App based check in was buggy and very frustrating. Staff was unhelpful.

Rating:

2.0

1.) quoted 90$ out of location return, 36$ in person. Then I was charged 172$ out of location. 2.) opted out of insurance, charged for it anyway. 3.) rented before Labor Day, no one was open to return. I called and was still charged 40$

Rating:

5.0

Easy peasy…no issues!

Rating:

2.0

All around

Rating:

1.0

The guy at the U Haul place that was taking my information had a bad attitude.

Rating:

4.0

Ordered the wrong part, they got it for me from a different location and stayed late to help me out! Good people working here!

Rating:

5.0

Provide adequate packing arrangements during car returns. Overall, the experience was superb and easy to use, with great customer support.

Rating:

1.0

They did not install everything I paid for with the hitch including the ball mount

Rating:

5.0

I had a great experience at the 49th & Chestnut location thanks to Darren, he made the rental and return process smooth and simple. Shout out to him

Rating:

5.0

This was the easiest drop off ever. So convenient

Rating:

5.0

Everything was great

Rating:

2.0

Tried to fill fuel in the truck and the tank kept overflowing. Was charged for fuel at the end!

Rating:

4.0

We swept out the truck using the air blower but was told to use muddy/dirty water to mop out the cabin of the truck as well. We took pictures to show the truck was returned clean but the employee was persistent in using the dirty water/mop. Eventhough the sign said sweep. I was told I would be charged extra for not mopping.

Rating:

1.0

Took nearly an hour waiting to return truck. Was ignored by personnel. Drop off set up was difficult and inconvenient. Nowhere to park. Worse UHaul experience we have ever had and we have used Uhaul a lot over the last 30 years in locations all across the country.

Rating:

5.0

Corporate needs to support online checkin on the app better. If the website had allowed me to take a picture of my id using the built in camera, or at least I’d be told i had to upload my license to skip the line, we could have saved a bunch of staff time.

Rating:

1.0

The counter guy was the only good thing about this experience. Uhaul you need to get it together

Rating:

1.0

I was charged twice for my order

Rating:

5.0

More dollies

Rating:

1.0

This store gave me a truck that had no working lights and when I asked for a refund of at least part of my costs they refused and screamed at me I would never recommend this location to anyone

Rating:

1.0

Terrible company, terrible store, terrible experience!