Customer Reviews for U-Haul of University City

Rating:

3.0

The problem I had was mainly with the uhaul reservation system. I rented a 10" truck and an auto transport, or at least I tried to. The website asked me for the make and model of the car being transported and verified that the auto transport was suitable. I loaded the truck and went back for the auto transport, but it was too large for the very small car ( a Smart car). The wheels would have been falling off the edges of the tracks on the transport. The staff at this location was reasonably helpful given the circumstance. They suggested a tow dolly and found me a location that had one. When I went to the other location, the website wouldn't allow the staff member to rent me the tow dolly because it was unsuitable for the car. The dolly probably would have fit, but the staff member understandably didn't want to risk his job by renting it to me after the website specifically instructed him he was not allowed to. I guess the point is don't trust the website when determining whether your car is suitable for towing. Since we already had the truck loaded, my elderly mother had to drive the car halfway across the country.

Rating:

2.0

Decrease pricing and use wd-40 for mirrors and whatever else calls for it.

Rating:

1.0

I had a 7am reservation. The location opens at 7am. I arrive 2 minutes before and the location was not open. So I waited at 7:10am the associate drives up honking his horn at me. He pulls in right behind where I’m standing and continues to beep his horn. He then sticks his hand out the window to say I’m here. He gets out the car and walks around the side. I see him go in turn on the lights and does some thing on the computer. He didnt say a word to me when he got out so I’m waiting thinking I need to wait for him to get set up . Around 7:15am I knocked on the glass and that’s when he signals for me to come around the building since the entrance is apparently on the side ( nowhere does it say enter through the side as I was standing under the place labeled customer entrance) once I walk in he proceeds to ask me if it’s my first time I reply yes and so he tells me that door doesn’t work only the side door does. My issue was why didn’t you address me once you got out the car a good morning , please follow me around this way or something he saw I was there when he drove up so why not ensure I am properly communicated with. He also had headphones in his ear which is a completely unprofessional way to take care of the customer . At no time did he apologize for his tardiness or lack of communication and the 20 foot truck I rented was defective the lock in the back didn’t work. Overall the customer service at this location was lacking big time . His name started with a M. My 7am pickup time turned into 7:33am all because this employee lacked time management and simple communication skills . Never again!!!

Rating:

4.0

If some moving supplies have been ordered, please make sure that they are there and we are not given the runaround to go pick it up from elsewhere and then we will drop it a second location

Rating:

5.0

Fast and secure gets you in and out to the vehicle you recommend online or in person and also did I mention great customer service

Rating:

1.0

Better customer service. My check engine light was on and I asked about it.

Rating:

1.0

Honestly, if I had time to go with another company, i would have canceled all of my remaining reservations with U-Haul. I am so apprehensive about the installation and whether or not I will safely make it to Michigan from New Jersey. Worst experience and will never recommend hitch installation at a u-haul.

Rating:

3.0

Rented a truck for the day and the cashier/manager did not do a physical inspection with me at time of rental. Once I got to my destination I opened up the back to notice it full of cardboard boxes and trash. I called corporate and showed them pictures of trashy area and was informed I would be receiving a discount. Needless to say I didn't receive a discount or rebate of any kind. Also upon returning the truck I told the manager who rented me the truck about my issue. Instead of taking it up with his staff he kinda insinuated that I staged the incident and told me I should he done an inspection before leaving the area. I'll never use that U-Haul or maybe any other U-Haul again. Completely unprofessional on all levels

Rating:

5.0

NA

Rating:

5.0

the mirrors were locked so you could not adjusted toward the viehicle. I basically drove a 20 foot truck through Philly with no working mirrors

Rating:

3.0

I specifically chose this location because of proximity to what I needed it for AND that it had dollies to rent. I wanted an appliance dolly for a reason and they didn't have any nor did they have any other dollies. I ask if I could use one that was in the front office space and they said no. So based on the customer service interaction I likely would not recommend this location.

Rating:

3.0

When I told the location of my starter issues, they tried to blame me for incorrect gas. (I always put in correct gas according to the instructions, and this issue started before I put any gas in the tank)

Rating:

5.0

right side secondary mirror was broken, but the main mirror was still in working state.

Rating:

1.0

Upon renting a U-haul my ramp didn't work. The U-haul was dirty. And the check engine light was on. Dents on the truck..and I've renting from different U-hauls before in the city. This location not quite what i was looking for.

Rating:

5.0

Smooth and professional interactions. Staff made educated recommendations that were in my best interest.

Rating:

4.0

Was not notified that the lights on the truck needed to be on , so the lights on the trailer worked. But didn't get very far before figuring that out on our own. Service and overall experience was above average and very friendly.

Rating:

5.0

Straight forward and communicative! It was super easy to drop off! 3 min tops

Rating:

5.0

The experience was favorable and smooth.

Rating:

3.0

False reading on the fuel level on record before I picked up.

Rating:

5.0

Clean out the inside where the driver seats

Rating:

5.0

My experience at the U-Haul is always a wonderful one. The manager is great and accommodating to the best of his ability and I always appreciate him for that. The associates are some of the best. They are professional, courteous, and welcoming. My overall experience here is always one that keeps me coming back.

Rating:

5.0

The Service was very pleasant. Much Appreciated on Purpose

Rating:

5.0

Very polite and knowledgeable team in the location in the morning when pick up and in the afternoon when drop off.

Rating:

3.0

They gave me a terrible truck covered in graffiti and the window handles fell off.

Rating:

2.0

Less fuel in the tank than stated in the pick up documents. Engine warning light

Rating:

1.0

Allow U-Haul to be drop off at there the person nearest location.

Rating:

3.0

There wasn’t any furniture Pads, Utility Dolly, Furniture

Rating:

5.0

This is the absolute BEST LOCATION for renting trucks staff is friendly and competent use them frequently

Rating:

5.0

Ok

Rating:

5.0

Really nice and professional

Rating:

3.0

I noticed that the mileage indicator was changing after driving 6 blocks in the streets of west Philadelphia, which is short of 1 mile that I was being charged for $1.29/per mile. I returned the truck back to the store the next morning and explained to the representative what I had encountered with that specific truck. I was told by him that it was above his pay grade and that he really wasn't trying to hear this at 7am in the morning. I asked for a manager and was told that he will be in around 8:30am. Came back to the store around 10am and the asst manager was there, so I explained my concern to him. He said that they will look into it and get back to me. As of now 6 days have gone by and no one has contacted me.

Rating:

1.0

Need better staff and computer system

Rating:

4.0

The install guy was great. The problem was that your online system doesn’t communicate with the location well. I made an appointment for 2pm. Showed up and the guys looked at me like I was an idiot because the hitch installer was gone and I should have known to call instead of relying on an online appointment.

Rating:

5.0

U-Haul, needs to stop advertising 19.99, cause they charged me 41, before I even left there lot, then you get charged for mileage you supposedly went over, seems like false advertising to me, otherwise everything else went smoothly, good customer service in the location

Rating:

5.0

Make sure the trucks Doors are fixed and ready for the next person. Above all the uhaul i go. To is veery friendly and professional

Rating:

2.0

Got what I expected from a Philadelphia drip-off

Rating:

5.0

Daren was really helpful and nice!

Rating:

5.0

was not clear on mobile check in

Rating:

1.0

Dollies were not provided. I need a refund for these. App based check in was buggy and very frustrating. Staff was unhelpful.

Rating:

2.0

1.) quoted 90$ out of location return, 36$ in person. Then I was charged 172$ out of location. 2.) opted out of insurance, charged for it anyway. 3.) rented before Labor Day, no one was open to return. I called and was still charged 40$

Rating:

5.0

Easy peasy…no issues!

Rating:

2.0

All around

Rating:

1.0

The guy at the U Haul place that was taking my information had a bad attitude.

Rating:

4.0

Ordered the wrong part, they got it for me from a different location and stayed late to help me out! Good people working here!

Rating:

5.0

Provide adequate packing arrangements during car returns. Overall, the experience was superb and easy to use, with great customer support.

Rating:

1.0

They did not install everything I paid for with the hitch including the ball mount