Carrie K was very helpful and professional an excellent representative for your company
ZACHERY NCustomer Reviews for U-Haul of Urbandale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was satisfied with service thought I did everything right except when I got bill for gas first I was told to return to one location and then was told this wasn’t correct it should not have changed that much my biggest mistake was not taking picture of gas meter which was okay when finally taken to correct location lesson learned don’t trust unless verified Location for pickup was good your system wouldn’t let me put or change my answer everything above average or excellent
linda wTook way too long to rent and the person working the desk was very slow in doing her job.
HEATHER EThe staff manager on duty was fantastic. He had multiple people all going out at the same time and was kind, motivated and very supportive to us all. He was quick with the paperwork and excellent with the rental checkout process. Great customer service.
NELSON GVery prompt and professional persons. Site was clean and organized. Very simple process with return.
DOUGLAS Hmore parking spaces, most available spaces were filled with trucks & tailers
ROBERT GHUGE shout out to William. I wish everyone treated their customers as well as William. He went over and above to make sure my vehicle was properly equipped to pull the trailer. Excellent customer service.
RICHARD CThe two locations were wonderful, clean and easy to locate uniformly. The personnel and contacts were professional and compassionate in the greatest degree. Keep up the great work, don't change a thing, and keep up the Excellent work.Simply put,
ROBBIN WVery friendly and helpful. He was apologetic about website allowing me to order a refrig dolly, when the site does not have any. I still would recommend and go back to this shop again.
DAVID HGreat service
ABDALLA AWilliam was great to work with. He went above and beyond with making sure we were taken care of, even with his system having issues/being down when we came in. He had excellent customer service skills and was great in making sure we were taken care of.
BLAKE AAlready recommended this location to someone. Parking lot is the only thing I would improve but I know that's not possible.
ALLEN BIf I reserve a dolly it’s because I needed it and there was not one dolly for me to use
SHANNON SIf we get it during weather conditions and a blizzard next day or something let's us bring it when we can for our safety and for the van or truck or trailer. But yes I loved the price and forgot her name that worked there. But she was very helpful and understanding.
SADE SSo easy, just pulled in and dropped it off.
MARK FPerson helping was friendly and courteous but seemed a little aloof, but overall it was a great experience.
TYLER LTrailer was full of snow but snow was still falling at the time i picked up the trailer
RICHARD LI really liked the service in the store. The truck was in good condition and worked just fine.
Rogerio BWas great at making sure I got what I needed on such short notice
RASEL HLove the company and have used you for 45 years. But: 1. I made a reservation for Ames Iowa pick up and days passed before I got notice that I would have to pick up the tow dolly in Urbandale. I do get that it would affect the bottom line to tow it to where I wanted to get it from.... 2. New tires😄 but one was not balanced well. 3. Well engineered vehicles!❤️
CARL MEasy with their app
JAMES JExcellent customer service!
JEREMY FCharged $25 extra to my bank for no reason a week after I completed it
Jay BThe service was exceptional. The agent was courteous and professional. Well done.
CHARLES CMake sure customers understand how to check in rentals …I was not informed of the process and it cost me hour of my time and 69 miles rounds trip I already dropped the trailer off at ziggy when I was done they were closed i firgued if call Monday and check with them ..however the app would not let me I had to gkk on back to ziggy 40 miles outta my way whennthere was a U-Haul in Ottumwa ..that was dumb ..!! And U-Haul created unnecessary travel waste time and $$ ..MY TIME MY $ all because you done have other options for customers to check in on the app …you should not have to spend 15 mins taking a bumch of picture.and you charged me twice Which I don’t understand..
THOMAS FExcellent customer service from the employee we worked with.
DYLAN WVery Easy Rental Process. Staff was courteous and helpful.
JEREMY AVery friendly and professional. Great experience.
TODD SIf this location had a larger parking area it would make it easier for pickup and drop off.
JON Agood service
DI'ANTE RTaking the pictures in a cramped parking lot on a cold night when your website was extremely slow was the only negative of my experience.
DEBRA EThey gave me the wrong trailer and call me to come back to Urbandale to switch for another. I drove 20 minutes each way (x 2) for a total of 80 minutes on my moving day. Urbandale told me they would give me 50% off my rental for the inconvenience. I have not been reimbursed for that yet and want to make sure they keep their promise.
MEREDITH MAll good
STEVEN CThank you
SHANE CVery helpful and efficient service
MICHAEL QEverything about my experience went well! Way better than past experience with different location. Good job outta you guys!
NICOLE GHave more than one person working.
BRADLEY EImproved equipment location notes. I really appreciate the location employee getting the equipment ready for me, but I had a really hard time finding it because it wasn't in the listed parking space
NATHANIAL SI understood that I ordered a truck with a ramp. The truck did NOT have a ramp and we had to go to Home Depot to rent ramps. When I searched the sites for trucks with ramps, I selected one of the two. Please make sure you have more clear advertising.
DENISE HMy trailer was fairly clean but could have been a little better.
DAVID UIt was a 5 minute matter to drop off the U-Haul truck. I got an email within a few minutes with confirmation that everything was okay. Excellent service.
Mark SYour employee was working hard but was alone. We tried to do the phone rental but couldn’t make it work. Several other people had the same problem. Frustrating for your worker who was doing their best AND for us who left over 30 mins after planned due to pickup issues
Susan GThe staff was very friendly and helpful. I appreciate their level of professionalism.
TODD CHusband waited in designated place to drop truck. After 20” I found him still waiting, like the sign said. Went inside and guy at counter said you just leave it. (Well, having dropped half dozen trailers, that sure isn’t clear. ) Parking sucks, too. Couldn’t see what was happening with husband on far back side of building, and he exhausted from moving and stuck waiting in record heat. I’m not happy.
Mary TLocation was very tight in space. But the individual assisting me was VERY helpful and the mobile drop off app was easy to use.
JOSEPH AProcess was slow. One person working and I was forth in line waiting.
SEAN TN/A
NALAH GEverything was a 100% perfect. Fast rental, clean vehicle & friendly staff member. Thank you
SENAHID MGreat service, thank you!
Arpad SThe pick up/drop off was the easiest part of the entire move
GAYLE BCOMMUCATE MORE
DOUGLAS TGreat experience. The Rep was so nice and answered all our questions. We have used the Urbandale/Hickman location several times and always great service with clean equipment.
JOSEPH MInexpensive and went of smoothly. This is my first moving truck rental so I havr no frame of reference, though. I did nptice that the location was a bit understaffed, which led to some issues when I returned my truck.
JESSE SService was extremely fast efficient and friendly. When I come to a u-haul location it is always fairly evident that the people working are extremely busy but they get the job done very quickly. If I was to point to an area of improvement, I would say the parking is a bit constricted and cramped which makes it difficult to maneuver - but I'll also add I think this is common of most u-haul locations and I can understand the reasons behind it.
MICHAEL V