Customer Reviews for U-Haul of VFW Parkway West Roxbury

Rating:

3.0

Contrary to my first (good) experience with this UHaul location last week (8/27), this was not so great. The truck was in terrible condition. The front right tire was extremely low — I noticed a warning on the dash after I drove off the lot that said the tire was at 36 lbs and the other tires were around 80. The driver's side door was damaged and didn't close properly. The sun visor wasn't properly attached to the ceiling because the housing had been torn out. The gas gauge was inaccurate — it showed 3/4 of a tank when I drove off the lot but then the level dropped precipitously after less than a half mile of driving. (Thankfully I wasn't charged extra for gas when I dropped it off. It was very hard to estimate how much gas it needed, so I used the "range" function to bring it back to the amount of miles I started with.) The truck rattled horribly loudly while driving. The passenger mirror was stuck in place so I couldn't adjust it. The "optimal MPG" gauge was broken. The overhead door was really hard to close. The air conditioning was great :) But in the end everything went fine, so I'm grateful that you guys made it possible to affordably move our stuff!

Rating:

5.0

Thank you for the awesome service! We are so grateful for all your help.

Rating:

5.0

The staff was courteous, helpful and accommodating!

Rating:

1.0

Understaffed location. Very poor and rude service. I would not recommend this location for any reason.

Rating:

1.0

They over charged me for fuel. I refill the fuel even more than what I get from this location.

Rating:

1.0

Horrible Horrible customer services by Juan general manager and Ramon!! Charge me extra on purpose.. nobody should rent from this location with this two working there.

Rating:

3.0

His attitude was not pleasant, and I wasn’t given an opportunity to wave coverage. We had insurance through AAA, and USAA.

Rating:

1.0

Center was not open until 715 am and a full day rental that was reserved I was ‘forced’ to take a 3 hr rental or they would not rent me!

Rating:

5.0

Nothing all was great Customer service great on site.

Rating:

3.0

The truck had 1/4 tank of gas when we picked up, pick up was slow, and the cab of the truck smelled.

Rating:

1.0

When you tell a client that a reservation is guaranteed if you chose that truck and location, it's actually not guaranteed at all, it's subject to Uhaul's questionable staff and their mood on any given day. This is called fraudulent inducement, and it's illegal. I'm a corporate client and had a "gauranteed" truck reserved for just after hours at 8:30PM. Upon arrival there was no truck, no-one to be seen anywhere, as it turns out the explanation I have recorded from u-haul was that "they just didn't do it"...."nothing we can do" and offered to find me another truck somewhere way off the beaten trail when my job had already started. Now I lost a client due to U-haul's negligence. Offering $50 to a corporate client in the case these guaranteed Trucks are not there is so far off from reasonable that I feel our friendly attorney general should be made aware. I'm quite sure you don't care that when you deal with corporate clients, they need these vehicles to work, and to pay their bills and feed their families. "oops sorry here's $50" is not an appropriate response given this situation.

Rating:

5.0

The cargo van I rented was in decent shape, but the AC wasn't working. Not a big deal, I reported it to the associate Derrick, who was awesome. I really appreciated Derrick's help during the check-in and check-out process, and how he ensured I had the blankets I had reserved. Thank you!

Rating:

1.0

Scammers

Rating:

5.0

Truck was clean but old.

Rating:

3.0

No issues

Rating:

2.0

Service was very slow. There was no-one staffing the front desk. I had to peek into the garage twice to request assistance. The second time I could hear the guy under the vehicle swearing. The ads are very misleading. $19.99 does NOT get you a car for a day. The insurance fee was not explained (why does my regular vehicle insurance not cover this? I had to pay an additional $25 in insurance). Every single mile is billed (I did less than 30 miles). And I pay for gas. No option to return van at any other location but the one it came from. This is extortion.

Rating:

1.0

Equipment should be thoroughly inspected by staff before it is provided to the customer. I was provided a tow dolly where the straps had been cut. They were not long and I was put in a position to require roadside assistance, only to have to wait 12 hours for someone to come. I had to stay in a hotel, canceled roadside assistance due to length of wait time and drove to Uhaul Store. This fault was negligent, avoidable, and I am disappointed in Uhaul for giving me a defective product that could have jeopardized my safety and the safety of those on the road.

Rating:

3.0

The van was only a quarter filled with gas and then when I brought it back I was charged for a full tank. More work for me to recover my overcharged card. Had to wait 15 minutes as the attendant was in the adjacent garage fixing a vehicle (not a UHaul vehicle).

Rating:

4.0

A quick overview of what was expected upon return would probably have helped. Everything else was great!

Rating:

5.0

Had a great experience renting a 6 x 12 ft trailer for an intown rental. Would rent from this location again.

Rating:

2.0

Employee assumed I don’t know how to drive a truck because i’m a short woman.

Rating:

5.0

Juan (the manager) was amazing -friendly, personable, and professional. The entire experience was above standard. The organization of the shop was impeccable. I would definitely use this location again and would also wholeheartedly recommend this location to friends, as well. Exceptional experience. 5 stars!

Rating:

5.0

I dropped off after hours, there were no personnel around to be helpful.

Rating:

3.0

The staff was very unfriendly and not attentive. We waited for 10 minutes before anyone came. They didn't care at all.

Rating:

1.0

Driver side door would not close, vehicle needed to be serviced. Tire pressure warning on dashboard. Employee was not a location during times of operation, I had to wait to be helped

Rating:

1.0

I made an appointment on the UHaul web site and when we showed up we were told there was no technician after 2pm. They took no accountability for messing up my reservation and made it feel like it was all my fault. This was completely unprofessional and unacceptable. I blocked off my entire evening to get this work done and there was absolutely no apology or understanding that UHaul was at fault. This entire experience was a total joke. They should be ashamed of themselves.

Rating:

5.0

I was looking for a 5×9 trailer with a ramp. It was not available anywhere. It would be great to look at this inventory. Thank you

Rating:

4.0

Add staff. Just one person on site. He could use some help. He did a good job

Rating:

5.0

The rent and experience was great, everything worked out on time and perfect. pick up and drop off experiences were exceptional.

Rating:

4.0

The truck had blown tire.

Rating:

1.0

If I could I would give zero stars. One of the worst companies I have ever dealt with. I reserved a truck for self pick up but no truck was left for me. It set me back with the moving guys I hired because they couldn’t wait for hours for the store to open. It cost me double the money to get other movers with no notice. The employees are rude and seem annoyed that you are even there. Do yourself a favor - do not rent from them- I wish I didn’t

Rating:

1.0

Very bad customer service. Got charged double and was treated horribly ! The guy in the front didn’t wanna work at all

Rating:

5.0

juan and ramone were very helpful with quick response and great customer service thank you again guys

Rating:

5.0

Location had no blankets - Norwood location on Providence Highway was extremely helpful and demonstrated excellent customer service by providing these without charge due to my extra trip to a second location - this type of experience keeps me coming back as a customer!

Rating:

1.0

I had several problems with this location and will not return. I reserved equipment over a month in advance and when I arrived, none of it was inside the truck. The store was supposed to open at 9am, but nobody arrived until 9:15. At this point, I had been waiting for an hour and 15 minutes for help getting my equipment for them to tell me they didn’t have what I had reserved over a month ago. They were not apologetic and took no ownership for their poor business practices. In fact, they made excuses. To top it off, I had been paying movers for that entire time, so I incurred much higher expenses because of this location. If you are relying on your equipment to be present as your reserved, do not use this location. If you would like a refund to compensate for the time they wasted, do not use this location. And if you would like people to be working when the store is supposedly open, do not use this location. Your reservations mean nothing and your business means nothing to them.

Rating:

3.0

you contacted me the night before and switched the pick up location, less than ideal. When I made the reservation, the guy told me any size trailer ball would work. That wasn't the case. Fortunately I had a different size, the right size with me! The trailer was full of moving blankets and a dolly from the last rental. Had to take time to unload those. Where I turned my trailer in they were wanting me to back the trailer into a spot. I can't back a trailer up.

Rating:

3.0

Having appropriate supplies for what was re Ted with the truck. Location did not have the dolly or furniture dolly

Rating:

3.0

The rental equipment itself was fine. No issues. And the gentleman who worked with me when I picked up the trailer was great. The drop-off was a whole different experience. When I arrived, I entered the 'office' and the man behind the counter said, "just pull up by the side and we'll detach it." I followed these instructions, but while I was doing that, I was met with a very frustrated employee who said, "What are you doing?" (in an exasperated tone). I said that I was dropping off the trailer. He said that I was not in the right spot. I apologized and said that "this is the place where the gentleman inside told me to drop it off". He quickly and aggressively said, "I don't care when he said, this is not the right spot." He then said, "Nevermind . . . I'll just take it off myself," and proceeded to detach and remove the trailer. There was another customer there who was pretty surprised by the attitude, tone, and experience.

Rating:

5.0

Juan was an incredible manager. I’m very frustrated with U-haul overall as they, with poor communication, made me pick up my U-Haul from this location instead of Cambridge without any compensation or recourse, but Juan made it almost worth it.

Rating:

5.0

I dropped off the truck after hours, but it was easy and signs were clearly marked.

Rating:

5.0

My phone died as I was completing the pictures. The truck is in perfect shape. It worked great and it is swept and clean and ready for the next customer. I don’t know if I got all the photos, but it’s just good to go. When I picked it up, it said 196 miles until empty. It now says 252 miles until empty. The invoice suggested I needed to fill it higher, but that is not the case. Contact me with questions 617-650-4120.

Rating:

5.0

Will never recommend or go to Uhaul location in Hyde park, Ma. My original reservation was for that location and the employee never open the store. Set me back 2 hrs with moving.

Rating:

5.0

Found everything to my satisfaction

Rating:

3.0

I pulled up to the drop off location at 4:30, 30 minutes before closing. The employees never noticed and after 15 minutes of waiting I began the self return option.

Rating:

5.0

Excellent service thank you

Rating:

5.0

very helpful and knowledgeable

Rating:

5.0

the staff was very helpful. Drop off was simple and quick

Rating:

1.0

my origial assigned vehicle had a broken mirror! I returned to the office and asked for another vehicle. the Agent at the location was very reluctent to do so claiming "it is just the bottom mirror". Eventually he gave me the keys to another vehicle. WHen i returned the vehicle he did not updated the return and now U-Haul is charging me for two days rent, whereas i returned the car within 2.5 hours! All in all very poor serice combined with clear indefrence and incompetence.

Rating:

4.0

I have not yet received the email with my final charges defined

Rating:

5.0

Nothing it was an excellent experience

Rating:

5.0

This U-Haul location was exceptional. The customer service provided by Juan was top notch. His professionalism, respect and kindness was far superior than any rental agent I’ve encountered at any rental company. Very grateful for his professionalism and exceptional customer service.

Rating:

5.0

The truck was spotless. The associate was straight forward and a pleasure to work with.

Rating:

3.0

The car was clean. There was signal about oil change or engine. First I took truck, then asked to change, thanks employee has changed it. But I was not happy, because every time he gave old JM, although there were new fords. When I ask , he said he wanted to change only to JM. It would be better to give good and new car who comes first, without any signals.

Rating:

4.0

Driver had started the vehicle before our arrival which was great due to the cold weather.

Rating:

2.0

As usual over charged !!!

Rating:

5.0

Exelente servicio y Exelente equipo

Rating:

5.0

Rep was very helpful in selection of truck and mileage.

Rating:

1.0

I didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.