Trailer Rental & Towing in West Roxbury, MA at U-Haul of VFW Parkway West Roxbury

4609 reviews

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

(617) 323-5101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in West Roxbury, MA 02132

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

4609 reviews

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Write a review
Rating:
5.0

Good

Nissim C. 
Rating:
5.0

Clerk was polite, courteous and very helpful

JOSEPH K. 
Rating:
5.0

Rob was very helpful, knowledgeable, and friendly. The location is clean and well maintained, with a great selection of equipment available to rent, and is well stocked with supplies available for purchase.

Eric F. 
Rating:
1.0

I had put thru a request several weeks ago for a 15 foot truck. When I arrived at the U-Haul location on Saturday morning, I was informed that there were no 15 foots trucks available. I had to settle for a 10 foot truck which resulted in making multiple trips for the move. I do not understand why I was not informed prior to Saturday. If I had, I could have reached out to another location. NOT HAPPY !!!

NICHOLAS F. 
Rating:
5.0

so far so good they bend over to help me

ANDREW D. 
Rating:
5.0

Both Angel and (especially) Rob were great; they did everything they could to make the experience easy and seamless for me. My sister had just passed away, and I needed a truck to move her furniture; they both were extra considerate. I am not surprised, I've used this location in the past, to move my kids back-and-forth from college, and they've always show their A game.

ken M. 
Rating:
5.0

The sales person, Rob Moody was excellent. He was doing multiple duties and very respectful and informative. You could really use some more employees there. Its not fair to the employee or the customer. Rob was alone and it was very busy. Not fair!

Susan M. 
Rating:
4.0

1 The UHaul website where I originally expected to get a truck from was changed on the morning of pick up, causing delays. The phone message received that morning said the original site did not have that size of truck, which contradicted what uhaul.com indicated. It was a last minute scramble having to adjust. 2. The check-out form on uhaul.com asks for a pickup time and a lenght of time needed estimate. I put in 14 hours for a round trip, which was accepted. The agreement form reduced this to 11 hours, while the return/check-in states 9 PM is the return time. I wasn't charged a late fee which of course is the bottom line, so not a big deal. But your check-in time software modules are not communicating with each other. 3) The UHaul pick-up damage assessment is somewhat . . . adversarial. Not sure I have a suggestion of how to do this differently, but I took pics of the whole truck and had several dings and scraps marked. 4) Appreciated Andy's help at 1550 with changes to moving supplies.

Martin B. 
Rating:
1.0

I was made to wait as the manager was too busy with some other personal work. When I returned the pickup the manager wouldn't get up from his seat to check the vehicle to give me the receipt. I filled up about 2 GL of fuel before returning the vehicle and that's all it should take for 14 miles! . I have the receipt for gas. However, I received an email receipt after 3 hours and I was overcharged for additional gas. Unethical and unprofessional service!!

SIVASAI C. 
Rating:
5.0

Every thing was great excellent customer service

THOMAS T. 
Rating:
5.0

Worked well

JEFFREY H. 
Rating:
1.0

The worst moving experience. When I went to pick up the truck, I had to wait 30 minutes because there was no one at the location and the doors were locked. The customer service was abominable. The next morning, I accidentally locked the keys inside the U-Haul. I went back to the pickup location to get the spare, and the only spare they didn't have was for the truck I had. Then had to spend $75 for someone to come out to simply unlock the truck. The customer service woman I spoke to on the phone later that day said that no U-Haul locations have spares, which is not true, considering the one I went to had spares for literally every other truck. Finally, when I went to return the truck, again there was no one there. I had to wait another 30 minutes for the guy to show up, as I tried doing the return online and the website wasn't working. The most frustrating experience of my life. Seriously, the worst. Will not be using this location again.

Kevin M. 
Rating:
1.0

I want to start off by saying how extremely disappointed I am. I went in and rented a uhaul for a couple hours. I told the guy I'm going to return the same day. He was very nice and told me all I have to do is leave the truck under the tent and then leave keys in slot and pointed to the section. I did just that. I saw 2 police officers when I returned the truck sitting inside of a nearby uhaul around 10ish at night. I dropped the key in the slot and left. When I see my final statement they charged me 2 pay periods when I dropped off vehicle the same day. I called the store the worker there told me you need to call customer service they are the only ones that can help you. I call & when I call them they said "did you read the contract? " ..... what do you mean? "The contract states you have to go online and log into a website if leaving after hours " I go check and it's in fine small print on the 3rd page that was emailed to me because I wasn't given this at the location in hand. I told her I followed his directions. If I needed to login somewhere I would have done so but I was never told about this ! I've never rented a uhaul. She SD that's too bad we have to buy when the keys were retrieved. I cannot believe that they will have these sneaky practices. They charged me double on everything for a 2 hour rental. 230$ I'm so upset ! This is unethical & yall are thieves. You guys can clearly pull the video and see I dropped it off . I could never rent from them again . They didn't want to return my money or help me understand how you guys will omit telling me this!

EDDALIZ C. 
Rating:
5.0

The Customer service was Great

SHARON V. 
Rating:
5.0

Excellent service and convenience, staff professional, would use again.

ALEX W. 
Rating:
4.0

Well for starters I made a reservation at BP gas and they called me that the boss had an emergency and took the van. I guess since it is there van and their a third party they can do that? or if a van is reserved people can just grab it with no regard. Not sure The great thing was the other location was available. I went over but they did not have no dollys. Which was very disappointing but the service their with the gentleman was clear and communicative.

Ruthy B. 
Rating:
1.0

Be more reactive and not lie to customers

cheikh F. 
Rating:
5.0

Everything was perfect.

Richard S. 
Rating:
5.0

Allowing people to park on-site during office hours while the trucks are being rented is a huge convenience for a single guy like me. Staff was friendly, everything went smooth, no improvements need to be made here.

andrew C. 
Rating:
5.0

Everything is okay

KELLEY S. 
Rating:
4.0

Be more up front on the prices

DANIEL B. 
Rating:
5.0

This was not a two day charge, I had van back at appropriate time and they checked it in after it was already dropped off. Only should have a 1 day charge. Will call tomorrow. I have had this happen several times and I am fed up with the process. I will be switching companies. It is a 19.95 rental rate. They ask for a time to double dip on my rental. Seriously a problem I can't believe you allow. A renter of trucks and vans at least 25 times per year. You are now loosing my confidence in you as a company. Change your policies and stop gouging the public. I will look for response and won't blast you on social media until I see your response. This is the 3rd time your tactics have tried to make me pay for 2 days for a 8 hour rental. Sick of this practice

PATRICK M. 
Rating:
2.0

Dirty coffee cup in the van, which was clearly not cleaned. Was overcharged for fuel used - used less than 1/10 of a tank and was charged for 1/8 of a tank.

JOSHUA C. 
Rating:
5.0

Service rep was over the top supportive. He should get a raise.

Brian H. 
Rating:
1.0

The pictures on the vehicle I rented were out of date and there was additional damage on the van I rented and after I returned the vehicle, instead of updating the amount that was due and charging the appropriate amount, which is what every other uhaul I have rented in the past has done, they sent a bill because they charged my account too soon and then when I emailed them to find out how this happened, I never received a response back. I am not overly surprised that this location would look for any additional charges since the manager made a point to tell me that I had to sweep the entire van before renting it or be charged extra for them to do their job and clean the vehicle between rentals.

JEREMY B. 
No reviews have been submitted for this location.

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