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Ahmad ACustomer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm always satisfied with the service at this U-Haul center. It's my go-to place for renting box trucks for moving.
DOUGLAS SGreat customer service.
Trisha HEveryone is amazing here, very helpful and professional.
JAMES GThe staff was extremely personable, responsive and efficient. At times, they (two gentlemen: I think one was named Lewis (?) and the other was a young Latino (?) man - it was a Thursday afternoon) were helping two customers at the same time! Even though the office got a little busy - phones, a long line, lots of questions - they kept their cool, kept things running smoothly and even kept things light with their sense of humor.
Evelyn SCute baby boy picture, big smile from his proud papa! Cheerful, friendly staff.
John OGreat customer service
Antanea HAll the employees were nice and friendly. I’d use the fast track reservation filled everything out online and when I got to the store, I filled out even more information, taking pictures of my drivers license and a headshot. After all this, it said that they couldn’t take my reservation that way. When I went to the desk, I had to give them all the information again, including credit card number. It just felt very sketchy. I had reserved a van, but when I got there, all the vans were gone. They had to give me a larger 10 foot box truck. They told me that the tank was a quarter full and I need to bring it back at a quarter full. When I got in the tank read 1/8 full. Took a picture and submitted it to the online information. Hopefully I won’t get charged. Also the mileage and in 244. When I drove the car a block it jumped up to 245. I hadn’t even gone a mile. So the ending showed that I had gone a mile further than I actually had. I had only needed it for less than 3 miles. Hopefully U-Haul can fix the automatic check-in or just say they don’t have automatic check-in for this site that would be a lot of help.
Andrew PI did a mobile pickup and the truck that was assigned to me has a broken AC so I had to ask for another truck in their office. Also, there was no dolly in the truck but I was still charged a dolly rental fee online even after requesting to remove the charge.
Rainier OGreat customer services.
Cristian MThe young lady that helped me at pick up Time was very friendly and very helpful and the gentleman I dropped the truck off with was also extremely helpful, friendly and funny. The gentleman‘s name I believe was ivory. I cannot remember the young lady’s name, but she was behind the counter inside helping.
Thaleya NDon't charge extra money for return trock back before 5 pm I return truck 4 30pm same day and you charge 20 dls and my credit card
louis cThe facility overall was clean and organized. They were very busy which is encouraging. It would be more helpful if they had one more person working during the peak busy times.
Richard TMore people on the counter
LuisEnrique SThe young lady who assists me with my rental was very knowledgeable, Experience and polite keep up excellent work.
Reginald oStaff are great, location is in a rough neighborhood.
JUSTIN TLina and Lewis were outstanding, as usual.
DENNIS PManagement and staff were super friendly, engaging, and professional.
JASON EFront desk was great ! Fast with no hassles.
STEPHANIE GAnthony, the gentleman that helped me with my rental, was outstanding. He was very friendly and knowledgeable. When I arrived he was swamped with customers, he handled each of with ease and grace.
Roberrt JBetter costumer service Looks like your location in Vallejo has to improve there way to assist people at the front desk Less rude and
daniel cThe only reason I did not give a 5 star was due to the drop off mix up. I had booked online for drop off in San Diego. This was mixed up and I was required to haul an empty trailer back almost 500 miles OR pay an over $400 unexpected drop off fee. Perhaps always confirm the drop off verbally with the customer moving forward. This has never happened to me in over 50 years of renting items. BUT overall the customer service and the condition of the trailer was excellent. And the manager of the location worked with me to allow a few extra days without a charge.
Barbara Emiscommunication regarding a $50.00 discount due upon final payment. This refund was quoted to me due to the truck's availability from another location.
Rhonda JI absolutely adored the helpful staff at this location! Everyone was so kind and also wanted to answer any of my questions!
Jasmine CBest Uhaul in the US.
Zeynel SEmployees were friendly and efficient
Daniel SExcellent customer service. I used the app and the employees at the Vallejo Solano Ave went above and beyond making it easy to fine my truck and a smooth return
michell gExcellent service
Maria MNice staff
James CMore staff to help customers
ROY Ri need an escalated complaint.
kayra SThe team at this location were very friendly,helpful, courteous and overall great energy and will definitely rent from this location for my next uhaul use and will definitely recommend to friends & family. Thank you guys so much!
Sonya PJennifer is excellent!! She helped problem solve things for me. Brian has been helpful, too.
DENNIS PExtra employess to expedite the process.
Eligio LStaff was great. Staff was very professional and pleasant
Lisa FAt U-haul Vallejo, I was treated courageously. There were many customers for a busy Friday morning. With only 2 employee's to manage the counter and check in of returning trucks and fill propane and renting out trailers and installing hitches , they did pretty good. The thus branch needs a good cleaning, including the asphalt.
Karyn FEASY! The Vallejo service was awesome. It had been a long day. Was grateful to the crew there
Dylan JThere wasn’t anybody to help me once I got to the store. The guy there was really busy and he was in a rush so he rushed through everything and didn’t explain anything to me. Then They over charged me. They didn’t follow the contract so I got charged for their mistake. They said bring the car back at a 1/4 full and I did but they charged me anyways for it not being a little bit more than 1/4 of a tank. That makes no sense. I never got insurance on the truck but they still charged me for the insurance and said it was my fault. I should get a full refund or some credits for this inconvenience. I will never use this U-Haul location again: if I was going to pay that much and wait that long for all these issues I’d rather drive to another town to rent a U-Haul.
Christopher MIt’s all good 😊
HELENA FOnly issue was we were called by UHaul to confirm drop of which we had completed two days prior.
Michelle WVery quick in and out
Hector LAttentive, professional, efficient service.
David PI can't think of anything.
vera bOutside of the van looked like it hadn’t been washed in a while. Inside was clean, but smelled like cigarettes. Other than that, I had not other problems with the van and it surged its purpose.
Justine BLewis was awesome!!! I dont know the guy. But he nade sure process was pleasant.
DENNIS PI have had a good experience with his location every time. Thank you for your help.
FREDRICK MGood management but some of the employees are a bit on the Shady Side
Frederick AEvery employee we interacted with at this location was excellent. They were all pleasant, helpful and knowledgeable. :)
Laura BThey were cold and wooden talk to me when I returned the vehicle I wanted to ask questions but they would not talk to me
Steven CClean but still had stuff from previous renter
JAMAL CThe Mechanic, who installed it, sawed off the supporting brackets for the muffler, instead of signing off a portion of the hitch, greatly reducing the integrity of my muffler, and how to support it under the undercarriage.
NEAL MQuick in and out. Checking back in was also a breeze. Always have rented in this location for convenience and helpful employees.
Sandy MI have rented twice within two weeks. The first was just ok, and the equipment was clean(however service lights were on) and worked sufficiently. I actually enjoyed renting the Van and will do that again in the future. The cameras were perfect and everything was updated. I appreciated the great customer service as well.
Winona MPurchased new dolly...was bent. Dirty truck. No air conditioning for 4 hour trip in heat...prorated oooooo $15. Left 1/2 tank gas instead of the little over 1/4...no proration for overage. Especially, when they are very specific in how much gas before they charge the customer.
Adrian HMy experience was not without issues. What made this experience excellent was that the staff including India lhelp resolve my concerns and for that I am thankful.
mario rWe had an issue with billing, however, India and Lewis took care of the problem. Thank you.
John CThe employees were very helpful and professional. Great experience.
James DClean your trucks and most of all, make them safe to drive. Our truck had no side mirror on the passenger side, that’s unacceptable and unsafe!
alma aMobile check in and check out process unavailable.
mark aAnthony was great, we were greeted with a smile. He was helpful and kind! Although unfortunately the printer was not working at the time of pick up- and was not able to get a printed copy of my contract. For the return information it was not gone over that the truck needed to be cleaned and fully swept. And yes although that seems ideal, it would have been nice to be gone over prior to drop off. Moving can be stressful and would have been nice to go over all the requirements.
Angelina Tasssddd
Lee B | Overall Experiencestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L | Overall ExperienceNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S | Overall Experience